Hilton HHonors Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Hilton HHonors customer service, archive #1. It includes a selection of 20 issue(s) reported March 27, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
During my stay in Chicago, I encountered an ongoing issue regarding the requested refrigerator missing from my room upon arrival. Despite requesting it again, it did not arrive, causing inconvenience late into the evening. The front desk was unaware of the situation due to a shift change. After addressing this with the maintenance man, changing rooms was suggested but not possible. Upon further follow-up the next morning, uncertainty surrounded the availability of a room, leading to hesitation in packing up. Additionally, the refrigerator request now places me on a waiting list, potentially resolving after my checkout.
Reported by GetHuman548956 on martes, 27 de marzo de 2018 21:36
I have found that getting in touch with Hilton HHonors via live chat is not an option. Though many customers have tried, they do not offer chat-based customer support. The best way to reach a real person at Hilton HHonors is by calling them directly. I can provide you with the best phone number for Hilton HHonors, along with helpful tips sourced from other customers, and a free tool to skip the hold time. Most customers seek to chat with Hilton HHonors to Change a booking, Make a booking, or Cancel a booking.
Reported by GetHuman-surrky on jueves, 24 de mayo de 2018 6:10
I recently checked into the Hilton Garden Inn in Calabasas CA with high hopes of enjoying the pool and spa later in the evening. Unfortunately, upon returning to the pool area after dinner, I found it crowded with non-guests, including children not properly attired for the pool. The situation was not only unsanitary but also prevented me from using the amenities I had been looking forward to. When I raised my concerns with the on-duty manager, I was met with dismissiveness rather than a solution. This lack of concern and poor customer service experience was disappointing, especially as a loyal Hilton HHonors member. I hope the hotel chain addresses these issues to maintain customer satisfaction in the future. Thank you for your attention to this matter. Sincerely, Shannon M. HHonors Acct#: [redacted]
Reported by GetHuman302695 on domingo, 1 de julio de 2018 3:44
I have stayed at the Hilton in Southampton multiple times as we frequent cruise ship travelers. Our stay at the Hilton Double Tree was paid for using our Hilton Honor reward points, but we were surprised to find out that the parking fee had increased from £5 to £25 per night. Unfortunately, we had to pay the higher fee this time, but it seems inconsistent with our previous stays. We request that either we can continue to pay £5 per night for parking or use our points for the parking fee. We have a history of bookings with Hilton, so we hope this matter can be resolved. Regards, J. Wiseman
Reported by GetHuman-jnt_wise on viernes, 6 de julio de 2018 8:29
My recent stay at the Hilton was the most disappointing experience I have ever had. I have been a loyal Hilton customer for two years, and if this had been my first stay, I would never have returned. The uncomfortable beds, lack of housekeeping, tattered carpets, missing bedding for the pull-out sofa, and unexpected parking fees were far below the usual Hilton standards. I have never encountered such issues at any Hilton my family and I have visited before. The overall quality did not match what I expected from a Doubletree property. I kindly request that the hotel manager contact my wife at [redacted] to apologize for the dreadful experience during our family vacation.
Reported by GetHuman-mikereyn on domingo, 15 de julio de 2018 16:57
Subject: Difficulty with Making a Hilton Honors Reservation Dear Hilton Honors, I have been a loyal Marriott Gold Elite member for years and recently had a great experience at a Hampton Inn in Houston, which made me consider supporting Hilton more. However, today, I faced significant challenges making a reservation using Hilton Honors points and revenue. Over the course of three phone calls totaling 1 hour and 48 minutes with 5 representatives, I encountered system breakdowns, disconnections, and the loss of a reservation I was trying to confirm. Despite the commendable efforts of Guest assistance supervisor Jo, the issues persisted. This has caused me unnecessary frustration as I prepare to travel to Michigan for important commitments. It would be greatly appreciated if someone could assist me promptly with securing my needed reservation. Thank you, Michael Carr
Reported by GetHuman1387870 on lunes, 22 de octubre de 2018 0:22
Member since June [redacted], I received an email regarding a balance of $56,[redacted] with a deadline of November 1, [redacted], for action to be taken. I initially made a reservation for November 2nd at the Hampton Inn in Niceville, FL using points. However, I later realized I needed it for November 3rd. Upon contacting Central Reservations on October 30th and speaking with Natalia, she confirmed the change was possible. Due to system upgrades, she advised me to call back the next day, which I did on the 31st. After reaching out to the hotel and being told they couldn't make the change, I've been struggling to resolve the issue. Sadly, my reservation got canceled after spending significant time on hold with different specialists. Now, I'm left with the only option of using 24,[redacted] points and paying $70. I hope for a quick resolution and a credit on my account.
Reported by GetHuman-paulseri on jueves, 1 de noviembre de 2018 22:48
I would like to book a room in Quito, Ecuador from January 9th to January 16, [redacted] for my daughter's wedding on January 12th. I am a retired individual who believes I am a Hilton Honors member but cannot recall my Honors number. I am a US Army veteran, and my daughter is marrying a member of the Coast Guard with family roots in Quito. My wife and I plan to stay in Quito throughout, but on the night of the wedding (January 12th), we would like to offer our room at the Hilton to our daughter and son-in-law while we stay in a standard room in the hotel. I have two requests: 1. Could you provide me with my Hilton Rewards number? 2. Is it possible to receive a special upgrade to a Suite for a truly memorable experience? Thank you. Thomas B. 46 Nimrod Drive Concord, MA [redacted].destroyAllWindows
Reported by GetHuman-tombean on jueves, 20 de diciembre de 2018 12:25
The Hilton Honors Reservation system has major flaws. On 2.11.[redacted], my daughter and I contacted the SeaTac Double Tree near Seattle airport, but our call was redirected without our knowledge to the central reservation system. We believed we had a reservation at SeaTac Double Tree, only to find out upon arrival that there was no reservation, amidst severe snow conditions at the Seattle airport. The lack of transparency in this situation exacerbated our difficulties. Stranded late at night with a closed airport, we were left without options. Had the reservation system been truthful, we could have made alternative arrangements earlier. Despite the unsettling experience, the SeaTac Double Tree Shuttle driver kindly took us back to the airport for shelter. During challenging times, it becomes evident which companies prioritize honesty. Regrettably, Hilton failed in this regard. Had Hilton been transparent, we would have realized our reservation was not at SeaTac Double Tree but in downtown Seattle, preventing our near-stranding situation. Due to these recurring issues, my daughter, C.H., and I, H.R., have decided to avoid Hilton properties going forward. Consistent poor conduct does not warrant our patronage.
Reported by GetHuman2202233 on miércoles, 13 de febrero de 2019 21:26
Dear Hilton Hotel staff, I wanted to express my gratitude for your hospitality during our recent stay at the hotel. My husband and I truly enjoyed our time there and have decided to make Hilton our go-to destination. On the morning of January 22, we had breakfast at different times at SOUTH restaurant. I was charged RM 34.8 per person, totaling RM 69.6 for both of us. As a Gold member, breakfast should have been complimentary, but I failed to notify the staff at the time as it was our first visit as Hilton members. I have attached my credit card statement for reference and kindly request assistance in refunding the breakfast charges. My details are as follows: Name: HUI TZU HUANG Member ID: [redacted] Member since: DEC [redacted] Check-in date: January 21st Breakfast date: January 22 The charges were made on: My card: *[redacted]/VISA Husband's card: *[redacted]/VISA Thank you for your attention to this matter. Best regards,
Reported by GetHuman2265426 on viernes, 22 de febrero de 2019 5:37
To Whom It May Concern: I am writing to the Hilton Honors program to report a distressing incident during our stay at Hilton Garden Inn New York Manhattan Midtown East on Jan 4-5, [redacted] (Confirmation # [redacted]). While preparing to attend the Opera, my nine-year-old son's left index finger got partially amputated by the front door when it automatically closed and locked. The cleaning staff witnessed the accident, and I had to unlock the door with my key. The staff assisted by providing ice and calling an ambulance. We spent the evening at Bellevue Pediatric Trauma unit where surgeons reattached his finger. As a loyal Platinum-rated Hilton Honors member (Number: [redacted]67), I am deeply concerned about the safety of your front doors and the well-being of my children during future stays at your hotels. I hope this feedback prompts you to enhance room safety measures for your guests. Sincerely, Mike M. HRMS Solutions, Inc. Office: [redacted] Mobile: [redacted] Email: [redacted]
Reported by GetHuman2541366 on lunes, 18 de marzo de 2019 16:59
During our stay at the Hilton in Philadelphia, we encountered disruptions caused by children in neighboring rooms. Unfortunately, the staff did not address the issue satisfactorily, which led to a disappointing experience. The lack of consideration for guests without children and the noise disturbances affected our ability to rest and relax. Despite attempting to express our concerns, it was challenging to communicate with the hotel staff. As a result, I am left feeling dissatisfied with Hilton's handling of the situation. Regrettably, based on this experience, I am unsure if I will choose to stay at Hilton for future trips. Thank you, Terry Thorp.
Reported by GetHuman2775068 on viernes, 19 de abril de 2019 14:38
I recently stayed at the Hilton Hampton Inn Navy Yard in Washington DC from April 16 to 18. Unfortunately, my son woke up on both mornings covered in bites. We had to cut our trip short and leave after just one night due to the discomfort and need for medical treatment for the bites. Despite reaching out to the manager, Richard Rivera, I did not receive a response. I believe this was an isolated incident, as I have stayed at Hilton hotels many times before without issue. I would like to be compensated for the shortened stay and can provide photos of my son's bites if needed. I hope to hear back from Hilton regarding this matter as I value my past positive experiences with the chain. Thank you.
Reported by GetHuman2782753 on sábado, 20 de abril de 2019 23:23
I made a reservation at one of your Chicago properties as a Silver Member and used my credit card on file for payment. The funds were available when I checked in through the mobile Hilton Honors App, but then disappeared from my account. At the front desk, there were issues with the payment, and the Guest Services team seemed indifferent to my concerns, despite being a Silver Member. After leaving, I received a notification that my Digital Key Card was ready, and upon contacting Hilton Honors Customer Support, they confirmed my payment and checked-in status. The next morning, I was confronted at my door by the Hotel Director of Security and Front Desk Managers, insinuating I hadn't paid, despite being assured by Customer Support. The hotel staff's treatment was unprofessional and rude, especially considering my status as a Silver Member. This experience left me extremely frustrated and disappointed.
Reported by GetHuman2785671 on domingo, 21 de abril de 2019 20:49
I am traveling to Washington, D.C. for my daughter's college graduation and had to cancel one of the four rooms I had booked at Embassy Suites in Georgetown. I managed to cancel one room without any issues through the email link for managing reservations. However, when I called to confirm the other two rooms, I discovered that one room was still booked. I asked the representative to cancel it, and I was informed about a $[redacted] cancellation fee. After speaking with the front office, the manager directed me to Hilton reservations who redirected me back to the hotel billing department. I have left two messages but have not received a resolution. Can anyone assist me with this matter?
Reported by GetHuman-gcasbun on martes, 7 de mayo de 2019 11:39
During my recent stay at the Hampton Inn Tampa Avion Park location, I encountered some issues that I feel compelled to share. I called the front desk at 9 pm regarding the lack of hot water, but Jacob put me on hold abruptly. Another staff member eventually assisted me. When I called back at 9:45 pm asking for a new room due to the ongoing hot water problem, Jacob initially stated no rooms were available. However, someone later arrived with keys to a different room. Moreover, I found the cleanliness of the hotel to be unsatisfactory. The first room's bathroom floor was sticky, and the chairs had various stains. Despite being a relatively new hotel, the maintenance was lacking; therefore, I do not plan to revisit this Hampton Inn location. I rarely complain, but considering the multiple subpar experiences I've had with Hilton establishments recently, I feel compelled to address these issues. Most notably, my recent stays at the Doubletree in Arlington - Crystal City and the Hampton Inn & Suites Historic Nature Trail in Gatlinburg featured problems such as a malfunctioning cable and access issues due to a computer problem, respectively. These recurring incidents have been disappointing, especially as a long-standing loyal customer.
Reported by GetHuman2883978 on miércoles, 8 de mayo de 2019 2:57
As a Lifetime Diamond member with the new account number [redacted], I recently experienced a hacking incident where all my points were removed. After reaching out to customer care, they initiated a fraud case on my behalf. The Hilton Fraud office reinstated my points to the old account and then created a new account for me. Despite being assured on 4/26/19 that all my points, reservations, and lifetime diamond status would be transferred to the new account, this did not occur. I had to contact the diamond desk twice to confirm the transfer, resulting in 4 hours of phone calls to resolve the issue. While the diamond desk was helpful, Hilton could improve its proactive response to fraud matters. Loyalty should be rewarded better. I hope to receive a response to address this inconvenience.
Reported by GetHuman-pksimpso on viernes, 10 de mayo de 2019 13:25
I used to hold Platinum status with Starwood for 13 years, and now I am a Lifetime Platinum member with Marriott. Since their merger, I have decided to switch to Hilton and am considering applying for a Hilton credit card. Realizing my Hilton Honors membership may have lapsed due to inactivity, I attempted to register for a new one only to find that my information and email address are already associated with an existing account. I would appreciate it if you could assist me in retrieving my Hilton Honors number. My name is Gregory M. Cole, and I can be reached at [redacted] Rocky Top Circle, Moorpark, CA [redacted]. You can reach me by phone at [redacted] or via email at [redacted] I would be grateful if you could either email me my Hilton Honors number or send a text to my cell number. Thank you, Greg Cole.
Reported by GetHuman2909427 on domingo, 12 de mayo de 2019 16:19
During our recent stay at Home2Suites in Plano, TX from June 20-24, we encountered an issue with our reservation. Initially, we were unable to attend our family reunion, but last minute, my husband could make it. We were offered a rate of $99 for the reunion attendees. Upon checking in on June 20, I informed the front desk associate that we would return later to check-in for our room with 2 queen beds. On June 23, another family member booked the same room type for arrival on June 24 at the $99 rate. Despite emailing the manager twice about our rate discrepancy, we paid $[redacted] for the first two nights and $[redacted] for the following two nights. The hotel's cleanliness, comfort, and friendly staff were commendable, but I believe it's unfair that we were charged differently from others attending the same event.
Reported by GetHuman3190818 on miércoles, 3 de julio de 2019 18:52
I have made multiple attempts to submit a survey following my recent stay at Homewood Suites by Hilton Allentown Bethlehem Center Valley from June 20th to June 23rd, with Reservation Confirmation #[redacted]7 and Reservation Certificate [redacted]00, to provide feedback on our experience. Despite choosing various options, the survey would not accept my submission, leaving me concerned about the lack of communication during my travels. Upon check-in, we requested a quiet room due to being seniors, but were allocated a noisy room overlooking the back entrance, outdoor activities, and HVAC system. Although we addressed this with Ethan, the staff member, no satisfactory resolution was offered besides an apology and a promise to consult with the manager regarding the issue. As we utilized [redacted],[redacted] points for our stay, we believe appropriate compensation is warranted. Your prompt attention to this matter is requested, and you may reach us at [redacted] or by mail at Roger Wartman, [redacted] 7 Lks W, West End NC [redacted]. Thank you for your assistance.
Reported by GetHuman-pathw on viernes, 5 de julio de 2019 18:19

Help me with my Hilton HHonors issue

Need to call Hilton HHonors?

If you need to call Hilton HHonors customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Hilton HHonors
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!