Husqvarna Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Husqvarna customer service, archive #1. It includes a selection of 20 issue(s) reported June 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have purchased two of your 4WD lawnmowers, and unfortunately, both have had issues. The first one worked for a couple of weeks before suddenly stopping. After exchanging it for another, I found the second mower had a stuck blade upon assembling it, making it impossible to start. It's frustrating to deal with these problems, especially since I am 70 years old and find it challenging to return them to the store. My grass is growing meanwhile, and the inconvenience is immense. I have always trusted your brand and thought highly of your products, but this experience has left me disappointed. If possible, I hope this feedback helps improve your future products. Thank you.
Reported by GetHuman-bjpad on Thursday, June 21, 2018 10:32 AM
I reached out to Midway Power in Norton, MA via email regarding a quote for repairing my Husqvarna riding mower, as they are listed as authorized service providers on the Husqvarna website. After sending my first email on June 12 and a follow-up on June 17, I have not received any response. This lack of communication reflects poorly on both Husqvarna and Midway Power. In my line of work at an appliance parts distributor for well-known brands, such neglect of customer inquiries would not be tolerated. As my Husqvarna ages and I consider buying a new riding mower in the near future, I will remember the unresponsiveness of Midway Power. This experience may sway me towards another brand for my future purchase, especially considering the poor customer service and unresponsive website. Thank you.
Reported by GetHuman837596 on Saturday, June 30, 2018 8:59 PM
I bought a Husqvarna riding mower on May 4th this year. I've used it about 8 times, and while cutting yesterday, the drive belt stretched and stopped pulling the tractor. After contacting customer service, they agreed to send a one-time replacement belt. I'm worried about the $[redacted] I spent on this mower and the fact that I'm already facing issues. Will this be a recurring problem in the future? I reached out to my authorized Husqvarna repair shop, and they informed me of a 4 to 5-week delay in repairs. I am frustrated and considering returning the mower for a refund. I had high hopes for Husqvarna but now feel let down. It's disappointing that my mower is giving trouble before even 10 uses. Any advice would be greatly appreciated. Thank you, a very disappointed Husqvarna owner.
Reported by GetHuman-davylee on Friday, July 13, 2018 2:42 PM
I bought a GTH52XLS in June [redacted] and encountered issues with it lately. Despite some negative reviews, I took it to The Power Barn in Jackson, Michigan, on August 18, as they were the nearest "Authorized" warranty repair center. I inquired about the 3-year engine warranty, but communication was lacking. After a replacement carburetor was installed without my consent or an estimate, I requested clarification on the warranty using my purchase receipt from Boulier's in Clinton Twp, MI. Upon my visit on August 29, I was surprised to learn that payment was required for the repair, which I believe should have been covered under warranty. Disappointed with the experience, I hope to resolve this matter regarding the carburetor and warranty coverage. Despite my satisfaction with Husqvarna products, I intend to avoid The Power Barn for future service needs.
Reported by GetHuman1053676 on Wednesday, August 29, 2018 11:28 PM
Hello Husqvarna, I recently graduated from Mantra Academy in transportation design and completed my final thesis project, "CONCEPT ALPHA TRIKE," featuring the HUSQVARNA motorcycles logo. This vehicle was crafted with innovative architecture and promises a unique user experience. I seek your approval to use your brand's copyright logo for design competitions such as the À Design Award and Asia Design Prize. Kindly consider this request as it could support my pursuit of scholarships for future studies in transportation design. It is my aspiration to contribute to the world of motorcycle design and potentially become a part of your team. Best regards, Ethihas Mandarada Transportation Design Graduate Mantra Academy Bangalore, India +[redacted]26
Reported by GetHuman-ethihas on Friday, November 9, 2018 4:53 PM
I purchased a MZ61 on 05/23/[redacted] and have experienced ongoing issues with it. I took it to Dave's Service and Repair Shop in Williamsport, PA at [redacted], where it was discovered that the hydro gear transmissions were dragging. Despite multiple attempts and adjustments over 2 months, the problems were not resolved. I have now bought a Husqvarna mower and plan to stick with your company going forward. I am disappointed in the lack of resolution for this mower issue and feel like responsibility is being shifted. I am requesting a refund of $[redacted].00 for the mower. If this matter is not resolved promptly, I will involve the BBB and potentially seek legal advice. Thank you. -Sincerely, Thomas F. Coates
Reported by GetHuman-minock on Tuesday, November 13, 2018 1:06 PM
I bought my third Husqvarna riding mower in September [redacted], despite issues with the previous two, because I was pleased with its mowing capabilities. However, problems arose in mid-summer, worsening over time. After contacting Lowe’s due to our extended warranty, the mower was picked up. I was later informed by Lowe’s that the issues were due to bad gas, faulty front spindles, bad bearings, and lack of grease in the mower, even though I had greased it. The mower had less than [redacted] hours of use, and we only used high-quality gas. This ended up costing me over $[redacted] out of pocket, along with an additional $60 for mowing services during the two months the mower was being repaired. I am thoroughly disappointed with Husqvarna's products.
Reported by GetHuman1716819 on Saturday, December 8, 2018 2:44 PM
I own a Husqvarna 214TC mower and though it's a good machine, the seat causes me discomfort and pain, which is a new issue for me as my previous Husqvarna mowers had more comfortable seats. I've tried replacing the seat and using homemade seat covers, but the problem persists. I recently purchased a collector and seed spreader from my local dealer, OHMS Ltd., who doesn't carry seat covers. I found purpose-built seat covers on eBay and Amazon, but I prefer not to buy from those sites. I'm looking for a suitable seat cover to fit my mower to alleviate the discomfort in my lower back. Can you assist in finding a solution for my issue? Best, R. Yates
Reported by GetHuman2997165 on Wednesday, May 29, 2019 10:45 AM
Hello, I recently purchased a Husqvarna 336FR Trimmer/Brush Cutter but I am facing challenges with installing a Renegade Hybrid Blade. The parts I have don’t seem to fit together as shown in instructional videos, as I lack the larger cap needed before securing the lock nut. The assembly directions I have found are confusing and sometimes inaccurate, leading to unsuccessful attempts over two days to install the blade. Despite Shannon's excellent help with the guard installation (Ref. #[redacted]38), I am still struggling. Any assistance you can provide will be greatly appreciated. Thank you, John.
Reported by GetHuman3058101 on Sunday, June 9, 2019 2:53 PM
I purchased the Husqvarna lawn mower model LE121P from Lowes in August or September [redacted]. It worked well throughout the fall season last year. However, at the beginning of this season, I've noticed that the batteries no longer hold a charge long enough to cut my [redacted] sq ft lawn efficiently. I typically cut the grass at the topmost or one level below the top position. I'm wondering if there are any known defects or recalls related to the blade or battery of this model that I should be aware of.
Reported by GetHuman-vishalye on Tuesday, June 11, 2019 7:37 PM
I purchased a self-drive lawnmower online and the drive broke during the first use. I took it to a warranty dealer who charged me to replace the belt. Despite explaining that the belt should not have come off after just one use, the issue recurred after only [redacted] feet. After returning to the dealer, they tightened it as much as possible, but it broke once more during lawn mowing. When attempting to return the mower to request a replacement, they refused as I did not buy it from their store. This marks the second Husqvarna service center to reject my warranty claim. After contacting Husqvarna, the locations that denied me service were contacted, and none agreed to honor the warranty. I am not only left with a malfunctioning lawnmower, but I am also out $38.00, wasted hours, and my lawn urgently needs cutting. This has been the worst service experience I have ever had.
Reported by GetHuman-bobbelln on Monday, July 1, 2019 6:31 PM
Reference: [redacted]20 I reached out to Husqvarna via email on September 30 regarding my interest in purchasing a rider R 316TsX. Despite their initial assurance of responding to my queries within 1-2 working days, I have yet to receive a response even after sending a follow-up reminder after 5 days. As a loyal Husqvarna customer, I had higher expectations from a company I considered reputable. Unless I hear back within the next 2 days, I am contemplating canceling my order. I truly hope for a prompt response to maintain my loyalty to Husqvarna. Best regards, J. Martin
Reported by GetHuman3720082 on Monday, October 7, 2019 5:08 PM
I am reaching out about a recent purchase of a weedeater that required repairs. I was referred to a service agent, J&T Hardware located at [redacted] S Main Winters, Tx [redacted]. Initially, the provider, Joe, was unwilling to accept the warranty work for Husqvarna due to payment concerns. Following a call back to your team, I was advised to take my equipment to J&T Hardware for repairs. Despite this, it has been several weeks since dropping off my weedeater, and I have not received an update. Upon contacting J&T Hardware, Travis mentioned that the paperwork was rejected due to a serial number error. He resubmitted the invoice, but there has been no further communication from Husqvarna. I have made multiple attempts to follow up, but long wait times and disconnections have been frustrating. My name is Rudy Galvan, and I can be reached at [redacted] N 10th street Ballinger Texas, phone number [redacted]. The Husqvarna weedeater, model [redacted], was purchased at Lowe’s in San Angelo, Texas in [redacted].
Reported by GetHuman3894847 on Wednesday, November 6, 2019 5:14 PM
I bought a Husqvarna snowblower on 1/29/[redacted], but it's only been used about 15 times due to purchasing it at the end of the [redacted] season. The model number is #[redacted]01. Recently, the carburetor was replaced under warranty in the fall of [redacted]. However, one of the auger blades came apart where it was welded. Even after an attempted fix, it's not working properly. Now, I have to cover the cost of having someone pick up and repair it, which is frustrating. I believe there have been too many issues in such a short period. I would appreciate either a replacement at no additional cost or having the snowblower picked up and fixed for free.
Reported by GetHuman-petsunsh on Saturday, February 15, 2020 4:49 PM
While mowing, oil leaked from the mower due to a crack in the engine. Despite adding oil, it continued to leak. The mower, under a year old, was taken to Lowe's at Husqvarna's suggestion. Due to current circumstances, Lowe's estimated a six to eight-week repair time. Urgently needing the mower due to overgrown grass, Husqvarna directed to Briggs and Stratton, who referred to a local repair dealer swamped with repairs and unsure of the timeline. Seeking Husqvarna to coordinate with Lowe's in Wise, Virginia, for a prompt resolution under the three-year warranty for model #[redacted]31.
Reported by GetHuman4611201 on Thursday, April 9, 2020 2:52 PM
I purchased a mower from Lowe's on June 21, [redacted]. It is model #[redacted]31 equipped with a Briggs & Stratton engine. Recently, the mower started leaking oil and upon inspection, I discovered a crack near the bottom of the engine. I contacted Husqvarna, who advised me to return the mower to Lowe's. However, Lowe's directed me to a repair shop due to delays caused by the current situation. Husqvarna mentioned that the mower should have had a Kohler engine instead of a Briggs & Stratton and gave me the contact for Briggs & Stratton. Despite contacting multiple repair shops, none were available for repairs for the next few months. I cannot wait that long as my grass is overgrown. I kindly request Husqvarna to replace my mower promptly with the correct engine. This is my second attempt at reaching out with no response to my initial email.
Reported by GetHuman4614867 on Friday, April 10, 2020 1:09 AM
My wife purchased a mower, Model Number YTH24V54, Serial Number 050219A021640, from Lowes. Due to my recent liver transplant and two-year illness, I was unable to assist with the purchase decision. Unfortunately, the regular rider she got is not suitable for our yard with its uneven terrain and hills. The mower shuts off easily on inclines due to the safety switch, and the lack of weight causes the rear wheels to spin. I am in need of a zero-turn mower again, as it is more appropriate for our yard. I would greatly appreciate any assistance in trading in the current mower for a zero-turn model, as my family did their best in selecting the previous one not anticipating my health complications. As a retired Army veteran, I am not seeking a free exchange but hoping for a suitable solution. Thank you for considering my request.
Reported by GetHuman4904180 on Tuesday, June 2, 2020 11:29 PM
I have encountered multiple issues with my tractor purchased from Mowers Direct on September 17, [redacted]. Firstly, I experienced a flat tire immediately after receiving the tractor, possibly due to a nail from the crate. Additionally, after only 3 months, the battery died. I initiated a case (Question Reference # [redacted]98) on April 17, [redacted], and was instructed to take it to a service center. Following this, I went to Watkins on Friday, June 5, [redacted], where they diagnosed a bad battery, charged me $97, and advised me to seek reimbursement from Husqvarna. I paid for the battery to expedite the resolution and ensure the vendor received payment. I am requesting a full refund for the battery. I will handle the tire repair myself. I would appreciate guidance on the process for reimbursement. Reference number for the second battery-related case: [redacted]49.
Reported by GetHuman4936760 on Wednesday, June 10, 2020 5:41 PM
I bought a lawn mower from KBE in Redmond, OR on May 8, [redacted]. Unfortunately, the unit has been scalping badly on the right side. Despite KBE sending their mobile mechanic three times, the issue was not resolved. After leaving it parked all winter, I then took it to the Husky mechanic at Coastal Farm & Ranch in Redmond, OR. The mechanic spent 4 hours trying to fix both the mower and the bagger. A Husky representative informed the mechanic that they have seen numerous problems with this model and sent parts to address them. The bagger broke its housing when attached to the welded deck within the first hour of use. Despite replacing parts, the problem persists with the mower still scalping on the right side and the bagger not staying attached. The mechanic suggested a DIY fix involving drilling holes in the deck, which I believe shouldn't be necessary. At 17 hours of use and after spending nearly $[redacted], I am frustrated and ready for a replacement as I regret not choosing a Kabota instead. My friends at Lowes have had a much smoother experience with their Husky mowers.
Reported by GetHuman-jwstbt on Tuesday, June 23, 2020 8:40 PM
I recently ordered 2 replacement 20" mulch blades for my Husqvarna mower model HU700H. The part number I received, [redacted]-13, is incorrect as it has a square hole instead of notches like the original blade with the correct part number HUS [redacted]03. My original order number was [redacted]4-01 on [redacted], with a customer number [redacted] and purchase order number [redacted]. Despite sending 2 emails and calling customer service 6 times on different [redacted] numbers, I have not received any response or assistance. It seems Husqvarna lacks proper customer service, and I am considering disputing the credit card transaction if the issue is not resolved promptly. Thank you for your attention to this matter. - William Sturm
Reported by GetHuman-mmpvp on Monday, July 6, 2020 9:05 PM

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