Ikea Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Ikea customer service, archive #3. It includes a selection of 20 issue(s) reported June 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I used approximately $1,[redacted] of the $1,[redacted] IKEA egift cards I received as a housewarming gift from friends. Recently, a third-party company contacted me on behalf of IKEA to arrange a delivery time window. Despite preparing for the delivery between 9am and 1pm, I received a call over 2 hours late with a poor excuse and was asked to reschedule. Frustrated with the delay, I had to wait on hold for more than 75 minutes, missing important messages and even falling asleep during the wait. Since I lack a car for transportation, I need the remaining balance on the egift cards totaling $67 to be refunded or reloaded onto new cards for future purchases of smaller household items. I'm requesting IKEA to provide free delivery and assembly until all items are successfully delivered, signed off by their management and me twice to ensure satisfaction. Upon inspection for damages, I will sign off on the invoice and assembly completion for a resolution.
Reported by GetHuman831435 on الجمعة ٢٩ يونيو ٢٠١٨ ٠٢:٣٧
Dear Ikea Team, I recently visited your Atlanta location and selected a dresser and bed frame. However, upon delivery, I received a white dresser and part of the bed frame in white instead of the black items I had requested. Due to my work schedule, it is challenging for me to visit the store in person to address this issue. I am disappointed with this mix-up, especially considering the amount I spent on these items. I would appreciate the opportunity to exchange these items for the correct black ones without incurring additional delivery charges. I am currently on hold trying to reach customer service to resolve this matter as soon as possible. Thank you for your attention to this issue.
Reported by GetHuman837803 on السبت ٣٠ يونيو ٢٠١٨ ٢٢:٤٤
Order number: [redacted]36 On 6/22, an automated call informed me that my delivery would arrive between 2-6pm the next day, with a human calling 30 minutes prior. Despite the assurance, the delivery did not show up. After contacting Ikea and the delivery company, confusion arose about the availability of some items. Numerous calls to Ikea resulted in being repeatedly put on hold and transferred. Eventually, I canceled the order and bought elsewhere. An email confirmed the cancellation, but subsequent delivery attempts persisted. The lack of coordination led to more frustration, prompting me to demand a refund via email and the website. Unfortunately, my refund request remains unaddressed, adding to the ordeal.
Reported by GetHuman846483 on الثلاثاء ٣ يوليو ٢٠١٨ ١٧:٢١
I placed an order for a bed and mattress set on June 24 with delivery scheduled for June 29 from a store around 2 hours away. Due to a delay getting the items into the store, the delivery was canceled. I had to purchase another bed last minute for guests. Although Lauren McAllister assured me the shipment would be stopped, I need to contact customer service for a refund. However, the customer service line has been unresponsive or has long wait times, making it difficult for me to follow up. I appreciate the help from Lauren McAllister and the store staff, but the phone customer service experience has been frustrating. I hope this matter can be resolved promptly so that I can receive a refund of $[redacted].26 on my card. Thank you for addressing this issue. Sincerely, L.H.
Reported by GetHuman854518 on الجمعة ٦ يوليو ٢٠١٨ ١٤:٣٩
I placed an order for a bed and a mattress under order number [redacted]07. The original delivery date was supposed to be July 2, [redacted], but it got rescheduled to July 5, [redacted]. Unfortunately, I received another email pushing the delivery date to July 13, [redacted]. Frustrated, I contacted IKEA on July 5th to cancel my entire order. After being transferred and spending over an hour on hold, I had to disconnect. I've been trying to get in touch today without success, as the numbers seem to be incorrect. I urgently need confirmation via email that my order has been cancelled and a refund has been processed. Please reach out to me at [redacted]. Thank you. - P.J.
Reported by GetHuman855053 on الجمعة ٦ يوليو ٢٠١٨ ١٥:٥٦
I experienced a delivery issue recently. My scheduled delivery date passed without any sign of my order. After contacting STI at [redacted] and providing my IKEA order number, I was redirected to a subsidiary delivery service. I learned that the delivery date specified was more of a "deliver BY" date, allowing flexibility. Despite the delivery service attempting to reach me, the miscommunication led to a rescheduled delivery in approximately two weeks. It's frustrating, considering my item is currently at the delivery company's warehouse. A clearer explanation from IKEA regarding their delivery timeframe would be beneficial. Adding details in their standard emails and providing a direct contact number for the delivery service could avoid such situations in the future.
Reported by GetHuman-barbkoum on الجمعة ٦ يوليو ٢٠١٨ ١٦:٣٥
I am extremely frustrated with the situation regarding my table delivery. Initially informed it would arrive today, July 6th, between 9 AM and 9 PM, I later received a call pushing the delivery window to 1 PM to 5 PM. However, at 3:30 PM, I was notified that the IKEA trailers did not arrive, resulting in no deliveries being made. Speaking with an assistant manager named Hassan left me dissatisfied, as he couldn't explain how I was given delivery details for an item not even in their system. I took a day off work for this delivery, incurring a $29 fee, only to face this disappointment. I expect a refund of the delivery charge, considering the loss of a day's wages exceeded $[redacted]. The warehouse couldn't provide a concrete delivery timeline, and I cannot be home on short notice. I insist on speaking with a manager to rectify this situation promptly and resolve the issue. Please reach out to me at the provided contact number.
Reported by GetHuman855916 on الجمعة ٦ يوليو ٢٠١٨ ١٩:٥٣
This is my second time purchasing cabinets from IKEA. The first time was for my kitchen, costing me $4,[redacted], but the necessary hardware was missing, making the order incomplete. Despite returning items, the experience was frustrating. Yesterday, I bought a Besta TV unit with a Sindvik glass door, but once again, there were missing hinges to attach the door. I live over an hour away, making it inconvenient to go back for missing parts. I have the fully assembled stand with the glass door waiting, but it's incomplete without the necessary parts. I tried contacting customer service, but the phone number on the website didn't work, and the alternative had long wait times and limited availability. I shouldn't have to bear the inconvenience and cost of IKEA's mistake.
Reported by GetHuman863076 on الإثنين ٩ يوليو ٢٠١٨ ١٥:٥١
I recently visited the IKEA store in Columbus, where I reside 90 minutes away, and left feeling frustrated and like my time was wasted. While shopping solo for approximately 3 hours, selecting items for my home, bedroom, and storage, I had a cart full of items I was ready to purchase. After parking my cart near the checkout area and briefly stepping away to collect self-pick warehouse items, I returned to find my packed cart missing. Despite speaking with the manager, who was sympathetic but unable to assist, I felt unsupported as a customer. I hoped for compensation for the time lost. This disappointing experience has shaken my loyalty to IKEA. Unless my trust is regained through a meaningful resolution, I may consider shopping elsewhere like TJ Maxx, Costco, or Sam's Club for future needs. My visit today left me entirely dissatisfied.
Reported by GetHuman864797 on الإثنين ٩ يوليو ٢٠١٨ ٢٢:١٦
I had such a disappointing experience with Ikea recently. Having moved from Germany to Seattle, WA, where I faced a complete disaster with my order. I had bought the HEMNES day bed a month in advance of family arriving, but encountered numerous issues. Firstly, the day bed arrived without the mattress, leading to a 1.5-hour call to customer support to have it sent separately. The mattress took over 10 days to be delivered, only for me to discover a missing piece during assembly. Despite multiple attempts to contact Ikea, I was unsuccessful due to high call volumes. I was forced to spend over $[redacted] on an air mattress to accommodate my guests. Today, I tried calling customer support once more and faced the same issue of not being able to get through.
Reported by GetHuman865397 on الثلاثاء ١٠ يوليو ٢٠١٨ ١٤:٣١
I am very disappointed with my recent Ikea experience. I relocated from Germany to Seattle, WA and my order has been a disaster. I purchased the HEMNES day-bed well in advance of family visiting for two weeks. However, the daybed arrived without the mattress. It took 1.5 hours on the phone with customer support to order the mattress. The mattress delivery took more than 10 days. As I started assembling the bed, I discovered a missing piece. Despite multiple attempts, I couldn't reach Ikea's customer service due to high call volumes. I ended up spending over $[redacted] on an air mattress for my guests and still can't get through to customer support today.
Reported by GetHuman865397 on الثلاثاء ١٠ يوليو ٢٠١٨ ١٤:٤٣
In late May, I purchased furniture from IKEA and arranged for home delivery. IKEA informed me that the delivery was scheduled for June 21 through the STI delivery company. Despite not receiving any updates, I contacted STI two weeks ago. They mentioned my order was en route from Dallas to Louisiana and assured me of a delivery schedule soon. However, after two weeks of silence, I reached out to them today to discover my order is now reported as "lost." Waiting for over a month for this essential furniture is unacceptable to me. I am frustrated with this entire situation.
Reported by GetHuman866681 on الثلاثاء ١٠ يوليو ٢٠١٨ ١٥:٤٨
On July 7, we collected an order from the store. My husband waited for two hours in line to get our order. When he finally got to the front, the store was closing, and we had to quickly load up approximately 40 pieces. When we unpacked the order last weekend, we discovered that we were missing two Skogsta stools and one Linnmon table top from the Kallax workstation system. We have paid for these items already and require them. We have been trying to reach someone for assistance to no avail. Despite spending around 5 hours on two separate calls, we haven't received the promised call back from the representatives. We are desperate for help in resolving this matter.
Reported by GetHuman867316 on الثلاثاء ١٠ يوليو ٢٠١٨ ١٨:٠٤
The box I received had 4 out of 5 shelves damaged because one side lacked bubble wrap protection for the shelf edges, despite a nice job on the other sides. There are 6 sides to a shelf, not just 5. This situation is frustrating. The first delivery had all 5 shelves damaged, so this improvement is appreciated, but still problematic. If this trend continues, it will take 4 more attempts to resolve this issue, which is disappointing. Michael G. [redacted] Warren Rd. Lakewood, OH [redacted] Please reach out to us for replacement details.
Reported by GetHuman869984 on الأربعاء ١١ يوليو ٢٠١٨ ١٤:٠٦
On 6/17/18, I placed order number [redacted]45 in-store for 2 couches, 1 loveseat, 1 dresser, 1 sit/stand desk, and 1 dining table, along with picking service, delivery, assembly, and furniture removal. The scheduled delivery on 6/19 did not happen. After multiple calls to IKEA with long wait times, the delivery was rescheduled for 6/25, which was also a no-show. Upon further inquiry, I was informed that my order was never sent to the delivery company. Promises of supervisor callbacks were made but not fulfilled, leaving me frustrated with the lack of communication. Despite receiving an email from IKEA asking for feedback on the products, I have not received my items. The extensive wait times for customer service calls have added to my dissatisfaction. I am requesting either the completion of my order or a refund, and I am reluctant to make future purchases from IKEA.
Reported by GetHuman-jbpuffki on الأربعاء ١١ يوليو ٢٠١٨ ١٧:٥٣
On June 18, I placed an online order for three items with delivery due to the nearest store being 3 hours away. The products include a desk for work, a kitchen island, and 4 cube shelving. Initially, the delivery was estimated for July 3. However, it is now July 12, and I have yet to receive my order. After a 4-day wait, Ikea responded with two trucking companies but neither has been helpful. Downstream Logistics does not answer calls or messages, and STI even criticized Ikea's service saying they are "truly horrible." Ikea claims the responsibility ends once it leaves their warehouse. Frustrated with the poor customer service and misinformation, I simply want a full refund now. I am considering legal action due to this unsatisfactory experience with Ikea.
Reported by GetHuman873157 on الخميس ١٢ يوليو ٢٠١٨ ١٢:٤٠
I am experiencing two issues with recent orders. Order number [redacted]12 was not delivered on its original date, and the Queen Mattress was missing upon delivery. After receiving a new order number [redacted]51 for the redelivery of the mattress, it was not delivered as scheduled. For order number [redacted] [redacted] [redacted], the kitchen countertop was missing from the delivery, and I had to purchase a replacement. Despite being promised a credit back to my card, I have not received it even after 5 months. This situation feels like fraud to me. The combination of these issues has cost me $[redacted], numerous hours of phone calls, and additional expenses. I have been without a bed for two weeks. I am extremely frustrated and demand prompt resolution without further involvement on my part.
Reported by GetHuman875826 on الخميس ١٢ يوليو ٢٠١٨ ٢٣:٢٢
Regarding Order [redacted] I am experiencing difficulties with Ikea regarding the above order, which is a replacement part for a sofa ordered about four weeks ago. Unfortunately, the part arrived damaged, and despite numerous attempts to contact Ikea by phone, I have been unable to resolve the issue. After being provided with the order number on 6/26, a delivery date of July 7 was scheduled. However, North American Logistics (NAL) informed me on the delivery day that Ikea had not communicated with them, resulting in a cancellation. Since then, there has been no further communication or delivery, leaving me frustrated and uncertain about the status of my order. Numerous unsuccessful attempts to reach Ikea by phone have left me without a resolution. Any assistance in expediting the delivery and resolving this issue would be greatly appreciated. Thank you, Joel P.
Reported by GetHuman-joelpost on الجمعة ١٣ يوليو ٢٠١٨ ٢٠:٠٩
I received my furniture delivery today, and unfortunately, only 3 out of the 6 pieces I ordered were included. Surprisingly, the delivery slip indicated all 6 pieces, but my bed is on backorder. That aside, when I attempted to reach customer service over the phone, the automated message did not specify the company and was unhelpful. I dedicated a significant portion of my day to receive this delivery and am now inconvenienced by the missing pieces. I hope to swiftly resolve this issue by speaking with a representative once I am able to get through the customer service line. I kindly request expedited delivery of the missing items and a refund for the delivery fee. Best regards, Sally E.
Reported by GetHuman-sallyaea on السبت ١٤ يوليو ٢٠١٨ ٢٠:١٣
I live approximately one hour and 45 minutes away from the closest Ikea store. Knowing that I wanted items delivered and assembled, I was aware there would be a charge. After a long hold time on the phone, I confirmed that both delivery and assembly services were available in our area. Upon visiting the store, we double-checked with our salesperson, who also confirmed these services. However, at the time of scheduling delivery and assembly, we were informed that only delivery was offered. Despite explaining our previous confirmations, we were met with unhelpful service. After returning home, I called customer service and was now told that assembly is indeed available. We are hoping to have our items assembled as originally intended.
Reported by GetHuman-jccookf on السبت ١٤ يوليو ٢٠١٨ ٢٣:١٥

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