Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about customer service, archive #8. It includes a selection of 20 issue(s) reported September 24, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to request the deletion of my account on your service. I experienced an issue when trying to post a job advertisement recently, as the system blocked me from doing so. I have had past incidents of being overcharged for job postings and wish to avoid this happening again. Despite the notification that I couldn't post the job, the advertisement appeared online on your website. I did not provide any bank details and am concerned about potential unauthorized charges. Please reach out to me promptly regarding the closure of my account. Thank you for your attention to this matter. My name is C. Cummins, and you can contact me via email at [redacted] or by phone at [redacted]. The creche associated with me is Precious Children Daycare. I look forward to hearing from you regarding this issue.
Reported by GetHuman5295646 on Thursday, September 24, 2020 9:11 AM
Hello Indeed, I appreciate your assistance with employment opportunities. I have noticed that Andrew Thornton and Emilly Hanrahan are on my contacts list, which is concerning as they are interfering with my applications. Please remove them immediately. I only want Ralph Peterson as the contact person, reachable at [redacted]. Kindly ensure that only Ralph is listed on my contacts for any future communication needs. If there is any association between Andrew, Emily, and my account, please contact me promptly or provide a number to reach a representative. Thank you for addressing this matter promptly. Steve K. [redacted]. [redacted]
Reported by GetHuman-steveklo on Sunday, September 27, 2020 2:27 AM
I received an email from a job I applied to on Indeed: Hello, I apologize for the delay in my response. Congratulations on your new job offer of $[redacted] as a Personal Assistant. Your quick email responses and efficiency are essential. Your first week's salary will be provided for the initial task. A company certified check has been mailed to you to cover expenses, which you will manage accordingly. Please confirm your name, address, and phone number to ensure the correct delivery. Best, Erin Ann D. [redacted] Reddin Avenue Neenah, WI [redacted] Please email me back promptly to confirm receipt and readiness for the task. I may text you as well. There's also a request to post a job listing using your information, which seems suspicious. Have others experienced this? I seek advice to discern if this is a scam. Thank you for your assistance.
Reported by GetHuman-erindud on Wednesday, September 30, 2020 10:40 PM
I have an Indeed employer account. Recently, I created an account for my son to look for work. While setting it up on my laptop, his account ended up using my email and password. I managed to change the email to his but now I can't log into either account using our emails. I also can't access my own account anymore. I need assistance to regain access to both accounts and set a different password for his account. I'm keen on keeping my own password secure. My email is [redacted] and his is [redacted] Thank you, Nancy.
Reported by GetHuman-wyomingf on Tuesday, October 6, 2020 11:20 PM
Good morning, I am struggling to complete my assessment on my old phone. I recently got a new iPhone and visited Apple twice but still face issues. Can you please send the assessment to my email so I can access it on my iPad without any problems? The assessment is for the job I applied to at Kenora Condo Properties in Clearwater Bay, Ontario. Kindly send it to terry Lazaruk, and I will be able to complete it today. Thank you.
Reported by GetHuman-terrylaz on Friday, October 9, 2020 2:17 PM
I need assistance re-enabling my disabled employer account for hiring purposes. My name is Gurjit Dhillon, and I operate under the company name Dairy Queen. You can reach me at [redacted] or [redacted]. The account was locked due to attempting different business numbers, but I am unfamiliar with what a business number is. I urgently need to post a job as I am new to this process, especially since I am opening a new business in mid-December with no bills or mailbox yet. Thank you for your help in reactivating my account.
Reported by GetHuman5442193 on Saturday, November 7, 2020 7:03 PM
Hello, this is Sushmitha. I received a call last week from Indeed for a back office position at HDFC. Initially, they asked for [redacted], then [redacted], followed by [redacted], and now they are requesting [redacted] more. I am concerned about this as I have not received any refund. I need clarification regarding this job since the call was supposedly from your company. I do not want to lose my money, and if necessary, I will take serious action. Please contact me promptly.
Reported by GetHuman5512735 on Wednesday, December 2, 2020 9:44 AM
My name is Terri Walsh. A while back, one of your representatives contacted me. This is the message I sent because the first one had the wrong email, and the second one didn't have an email at all. I would like to provide my information so someone can reach out to me. You can contact me at [redacted] or email me at [redacted] Indeed had contacted me before to assist with my ads. If someone could reach out to me again, that would be much appreciated. Thank you, and have a great day.
Reported by GetHuman-walah on Thursday, December 3, 2020 4:53 PM
On 10/18, I received a job at a hospital in Smyrna, Delaware, caring for chronically ill patients. Unfortunately, I was let go right before my scheduled return after falling ill. I've taken legal action and filed a discrimination case. After receiving a response from the state, they claimed that my references were unresponsive after nine months of employment. However, they sent the reference to the wrong company, Holland Back Media, which is not associated with me. I plan to bring a copy of my application to the hearing to prove their unprofessional behavior. Sincerely, Rebecca R.
Reported by GetHuman5518813 on Thursday, December 3, 2020 8:53 PM
I want to warn everyone about a company named Local Post located in Aurora, Colorado. They are advertising for a Quality Control Inspector position, but be aware that this company is fraudulent. Despite informing them that I have looked into their legitimacy, they continue to send me unwanted emails and texts. I discovered that they are not properly licensed as a business. Please reach out to them to request that they discontinue all communication.
Reported by GetHuman5556897 on Tuesday, December 15, 2020 8:15 PM
Please ensure the confidentiality of my personal information regarding the reviews I submitted about my workplace, Living Independently For Equality. I have found myself in challenging situations and have frequently been at odds with my superiors over important issues that I have raised for the benefit of the individuals under our care. As a migrant staff member, I have felt that my rights and opinions have been overlooked. Nevertheless, I stand by the responses I provided in your questionnaire. Thank you.
Reported by GetHuman-ronudrik on Wednesday, December 23, 2020 6:16 AM
When I apply through, I keep getting contacted by companies offering factory, warehouse, and landscaping jobs. I am really only interested in delivery driving positions. I would appreciate it if I could avoid being contacted about anything other than delivery driving jobs. Additionally, it is frustrating that after spending an hour filling out my Indeed resume, employers still ask me to fill out additional applications. I find this disrespectful. I believe employers should either use the Indeed resume or not contact me at all.
Reported by GetHuman5589950 on Sunday, December 27, 2020 11:35 PM
To whom it may concern, I am a blind job seeker using your website to search for jobs. I recently applied for the executive administrative assistant position at Boys and Girls Club of the Midlands. After applying, I received an email requesting me to take two assessments, but I couldn't find the link to take them. I replied to the email but didn't receive a response. The following message said it was my last chance, and again, I couldn't find the link. I forwarded it to a sighted reader who found a link that didn't work. Could you please provide a direct link accessible for screen readers, or resend the assessments ensuring they are ready for a screen reader? Your assistance is appreciated. Thank you, Alysen Rail Email: [redacted] Phone: [redacted] from 8:00 a.m. to 4 p.m. Please do not text.
Reported by GetHuman5594611 on Tuesday, December 29, 2020 11:20 AM
Language discrimination occurs when someone is treated unfairly due to their native language, accent, vocabulary, or speech style. It does not relate to appearance but focuses on how someone speaks. Discrimination based on appearance is separate. Examples include being forbidden to speak Cantonese at work, being rejected from a job due to a Spanish accent, or receiving lower marks for English skills even though the job involves minimal communication.
Reported by GetHuman-rundilph on Wednesday, January 6, 2021 9:06 PM
I have not received any emails notifying me of job applicants. Upon checking, I noticed a charge of $[redacted] that I was not aware of or would have agreed to. There are several unqualified applicants on my account, which has been a disappointing experience. Why are there no email notifications for applicants, and why was I not sent an invoice before the credit card charge? I request clarification on these matters, removal of the remaining balance, and closure of my account. I do not authorize any additional charges on my credit card. My feedback on Indeed will not be positive. Please contact me at [redacted]. - A.T., Taylor Made Cabinets.
Reported by GetHuman5761565 on Thursday, February 18, 2021 4:11 PM
This is the second suspicious job offer I have received through this platform. It would be helpful if the site monitored advertisers more closely. - A.R. Email: [redacted] A potential scam job offer email example: Subject: Re: Administrative Assistant - Andrea Robinson applied on Indeed Thank you for your interest in the Administrative Assistant position, which has been filled. However, we have a Personal Assistant position available with our PRESIDENT. You can transition to the Administrative Assistant role later. The starting pay is $27/hr, and the position is flexible for part-time work. Responsibilities include answering calls, replying to emails, shopping, and managing bills. If interested, please email your details to [redacted] Regards, B.C.G. HR Manager
Reported by GetHuman5765434 on Friday, February 19, 2021 3:19 PM
This is the second fraudulent job proposal I received from a job posting on your platform. It would be helpful if you monitored advertisers more closely. - A. R. --- From: CLARK B. GARDUNO Sent: Thursday, February 18, [redacted] 1:37 PM To: Andrea Subject: Re: Administrative Assistant - Andrea Robinson applied on Indeed Thank you for applying for the Administrative Assistant position. While that role has been filled, we are looking to hire another applicant for the same position by January 20th. In the meantime, we have a Personal Assistant position available working directly with our PRESIDENT. This position offers a starting pay of $27 per hour, with potential bonuses based on performance. The PA role is part-time, flexible, and can be done from any location. If you are interested, please email the president with your full name, address, and phone number at [redacted] Thank you. - B. C. G. HR Manager
Reported by GetHuman5765434 on Friday, February 19, 2021 3:48 PM
I am attempting to cancel a budget for my job posting. These are the steps provided on the website: 1. Visit and log in to your account. 2. Go to the Jobs tab. 3. Locate the job you want to remove the budget from. 4. Click on the Edit Job link below the job title. 5. Choose Job Budget on the next page and click Edit next to the budget. 6. To delete the budget, scroll to the bottom of the page, and on the left of the blue Save and Continue button, select Remove Budget. Unfortunately, when I try to find the job row to remove the budget, there is no option to click "Edit Job" or any similar button to set the budget to zero. Please assist me in resolving this matter to avoid further charges for this job posting.
Reported by GetHuman-primecat on Saturday, February 20, 2021 2:27 AM
I recently applied for a job on Indeed and was asked to request a reference letter from a previous employer via email. However, my former HR Director, complying with the company's security measures, couldn't open the link provided. Given the nature of the financial investment company I used to work for, clicking on external links in emails was strictly prohibited for safety reasons. I managed to access the link from my personal computer and informed the potential employer to contact my HR Director directly for a reference. It's crucial to be cautious about sending links via email, as it can pose security risks and violate company protocols regarding email safety. I wanted to highlight this issue as it's important to consider when requesting references in the future.
Reported by GetHuman-nemiller on Tuesday, February 23, 2021 10:44 PM
Yesterday, I updated my email's password, and as a result, I am unable to access Indeed to search for job opportunities because I also changed my Google password. The site has been showing an error message all day, preventing me from responding to any messages. I can view the job postings but can't apply. This issue arose because while trying to apply previously, the site would not allow me to input my name, both first and last, which was frustrating. Whenever I attempted to edit my profile, the site wouldn't allow me to make changes. This problem has made the job application process difficult and time-consuming. I would greatly appreciate any assistance with resolving this matter.
Reported by GetHuman5808923 on Tuesday, March 9, 2021 12:56 AM

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