Instagram Customer Service Issues

Archive 114

The following are issues that customers reported to GetHuman about Instagram customer service, archive #114. It includes a selection of 20 issue(s) reported December 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been receiving "action blocked" notifications despite not engaging with any posts or accounts for days. My posts have been limited to once a day. Each time the block is lifted, I can only make one post before the restriction is reimposed. I have already filed a report with no resolution. I assure you that I am not spamming. Kindly unblock my account and remove it from the spam list. (@uncledanphotography)
Reported by GetHuman4062697 on domingo, 8 de diciembre de 2019 20:35
Hello Instagram Team, I'm tiger_ahmed_, an Instagram user, and I'm kindly requesting the reactivation of my account as soon as possible. I recently received a 5-digit code from your team via email. I had previously submitted all the required documents to you a couple of days ago, but unfortunately, I have not received any response from your team yet. If I have made a mistake, I sincerely apologize. It was unintentional, and I regret any oversight. Please accept my apology and reactivate my account promptly. I urgently need access to my account and all the associated documents. I would appreciate it if you could investigate this matter promptly. Looking forward to your response. Instagram User tiger_ahmed_
Reported by GetHuman4028538 on domingo, 8 de diciembre de 2019 21:32
I am looking to delete my Instagram account that I created when I was 11. The account username is < omgsupcrazy >. The email linked to the account is my old school email, which I can no longer access, and I cannot remember the password. I tried to recover it using my phone number but only my new accounts appeared, not the old one. I also submitted a support request form, but it was rejected due to invalid information, possibly because my school email is lengthy. I have been attempting to delete this account for years with no success. My current account is < m.a.y.a.pepper >. Both accounts feature photos of me. Sincerely, Maya Pepper.
Reported by GetHuman-mayapepp on lunes, 9 de diciembre de 2019 4:56
While I was in the middle of messaging some individuals today, my account suddenly got blocked. My account username is spark_in_words, and I have already submitted the requested verification photo of myself for security purposes. I would greatly appreciate it if this issue could be resolved promptly. I am also eager to learn the reason behind the block. All the content on my account is original and uniquely mine, consisting mostly of personal recordings. Could you please unblock my Instagram account and restore its functionality? Thank you very much.
Reported by GetHuman-ekremge on lunes, 9 de diciembre de 2019 6:14
I am currently hosting a series of Give-Aways on my business page @berlinyogaconference. These giveaways are in partnership with local, sustainable brands and are scheduled every other day until the end of the year. In addition to this, I am running sponsored posts to promote our Early Bird Tickets before they expire this month, within the limits of our budget. Unfortunately, my account was blocked yesterday, and I am kindly requesting for it to be unblocked. This situation not only impacts my business but also the small brands involved in the Give-Aways. I believe Instagram's strict algorithm-based policies lack consideration for individual circumstances. On a separate note, my personal account @anasheyoga was blocked two weeks ago while I was caring for my sick child. I was mistakenly deemed too active on the platform. This experience has been frustrating and disappointing.
Reported by GetHuman-anashev on lunes, 9 de diciembre de 2019 8:17
Earlier this year, I lost access to my email but just regained it today. Unfortunately, I no longer have the phone number linked to my account, making it difficult to login as I can't verify the code sent to that number. I'm in need of assistance to regain access to my account since I don't recall any recovery codes. I might, however, remember the answers to security questions if prompted. I've owned this Instagram account for quite some time, so any help in resolving this issue would be greatly appreciated.
Reported by GetHuman4064457 on lunes, 9 de diciembre de 2019 8:31
My Instagram account was disabled on Saturday because I was accused of impersonating someone else. Instagram support has not responded to my messages. I have submitted my ID and driver's license. The person who reported me used my photo as their profile picture. After contacting them and reporting their account (Selmainc_), it was also deleted. My account is Diana_grtw. I am seeking assistance to regain access to my account as I have not violated any terms of use.
Reported by GetHuman4065015 on lunes, 9 de diciembre de 2019 11:53
One week back, I unfollowed numerous accounts on Instagram, leading the platform to suspect third-party app usage for likes. Although the block was supposed to end on December 9th, there hasn't been any improvement. I still can't like or comment on posts, causing inconvenience. I request assistance with this matter and assure you of being more cautious with my Instagram activity going forward.
Reported by GetHuman-hadiqa on lunes, 9 de diciembre de 2019 13:04
Hello. I recently reported fraudulent activity on my account. Unfortunately, my account has been blocked as a result. I did not authorize the delivery of followers, which seems to be bot-related. I have made efforts to remove them. I have scheduled paid sponsorship posts, and it is crucial that the block is removed before the 15th. I rely on Instagram for part-time income, and this situation is unprofessional and unfair. Please lift the block promptly. Thank you.
Reported by GetHuman4066471 on lunes, 9 de diciembre de 2019 16:23
I recently received a humorous video from a friend that had adult content. I was asked to forward it to another friend with a specific question. However, when I shared the video, my Instagram account was disabled due to rule violations. I didn't realize it would lead to this and now I've lost access to many memories. Instagram is my main platform, so I'm keen to get my account reinstated. Any advice on how I can recover my account would be greatly appreciated.
Reported by GetHuman-swadhink on lunes, 9 de diciembre de 2019 18:47
I have been using a business Instagram account under my email, [redacted], for the past 4-5 years. Yesterday, on December 6th, [redacted], at 6:29 pm (GMT +5), I received a pop-up message while using the account asking me to verify my identity by sending a code to my email, but I never received the code. I changed my password and received the link for changing the password, but not the verification code link. My Instagram account is babelicious.mv, and my email connected to the account is [redacted] My Facebook linked to the account is ailurophile Abraham. I typically use two devices, an iPhone 7 Plus and an iPhone X, to access the Instagram account. However, I also tried using my laptops at my home and office to access the account but was unsuccessful. Both laptops run on Windows. Please help me resolve this issue promptly as this account is essential for my business and daily income. Losing access to this Instagram account would be devastating for me. PS: I require the verification code.
Reported by GetHuman-pixieco on lunes, 9 de diciembre de 2019 19:00
I have been managing my business Instagram account under my email, [redacted], for 4-5 years. Yesterday, on December 6, [redacted], at 6:29 pm (GMT +5), I received a pop-up message while using the account asking me to confirm ownership with a verification code sent to my email. However, I never received the code, even after changing the password. My Instagram account is babelicious.mv, and the email associated with the account is [redacted] My connected Facebook account is ailurophile Abraham. I usually access my Instagram account from an iPhone 7 Plus and an iPhone X, but I also tried logging in from my Windows laptops at home and the office to resolve the issue. Please assist me in resolving this matter promptly as this account is vital to my business and income. I have used this Instagram account for years, and losing it would be devastating. I urgently need the verification code.
Reported by GetHuman-pixieco on lunes, 9 de diciembre de 2019 19:03
Hello. I am having trouble accessing my account with the username koroido_55. I primarily use it on a smartphone and initially created it 3-4 years ago on an LG G2 without providing an email, only my now unavailable phone number [redacted]. My password was s_277328. Recently, about 10 days ago, I switched to a new smartphone, a Samsung S7, and installed the Opera browser. I accidentally blocked my account and unwittingly created two new accounts using different email addresses since I no longer have access to the old phone number associated with my original account. When attempting to log in, I receive a message stating that a code will be sent to me as my account is considered compromised. However, I am unable to receive this code via SMS due to the lost phone number, and I can't connect via Facebook as I accidentally created a duplicate account there as well.
Reported by GetHuman-giannis_ on lunes, 9 de diciembre de 2019 20:56
My Instagram account was hacked in August this year, and now it's being used by someone else. The hacker changed the username to Daxtonjoyner and the email associated with it is [redacted] I can still access the account, but I can't change the password back as I don't know the new one set by the hacker. The hacker seems to be logging in from Zhengzhou using a Redmi 6A device. I'm not sure how we are both able to log in simultaneously. I need to recover my account as soon as possible.
Reported by GetHuman-lanespar on lunes, 9 de diciembre de 2019 22:45
It seems like my Instagram account was flagged for violating the guidelines, leading to the removal of a post. Shortly after, I was unexpectedly logged out of my account and subsequently had it taken down. I had diligently crafted each of my posts for my 40k followers, investing numerous hours into the content creation. It is frustrating that my account was targeted when there are explicit content and substance abuse present on the platform. My page solely consists of text-based posts, making the situation even more disheartening. I am eager to have my account reinstated.
Reported by GetHuman4069433 on lunes, 9 de diciembre de 2019 23:22
Hello Instagram Help Centre, I hope all is well. Dear Sir/Madam, A friend used my mobile to send a video via Facebook Messenger without my consent. Consequently, my accounts on various platforms including Facebook, Instagram, PUBG, Soundcloud, and more have been disabled. My Instagram account, which I've had for four years, contains essential chats and photos. I have carefully read and comprehend the security and terms of Facebook and Instagram. Kindly consider reactivating my account as a one-time exception. I assure you that this mistake will not be repeated. Thank you for your prompt response. Best regards, [Initials]
Reported by GetHuman4069573 on lunes, 9 de diciembre de 2019 23:52
My account was hacked, and I managed to recover it for a day. When I tried to log in again, I was prompted to verify my identity. After clicking on "need help signing in," I received an email with instructions on how to regain access. Unfortunately, after entering my password, I was asked to verify my account ownership once more. Despite filling out the form multiple times and attaching screenshots as requested, I have yet to receive a response to my emails.
Reported by GetHuman4069918 on martes, 10 de diciembre de 2019 1:13
I'm frustrated as I'm unable to access my account. This issue has been happening repeatedly. When I attempt to log in, a message about an unusual login attempt keeps popping up, confusing me. I've followed the instructions without success. In my frustration, I accidentally unlinked my email from the account, but it hasn't made a difference. I want to reconnect my account to this email address and regain access. Despite numerous attempts to enter the security code sent via email, I still can't access my account. I need assistance.
Reported by GetHuman4070539 on martes, 10 de diciembre de 2019 4:34
Dear Team, I am receiving unwanted posts from user Sonimishra794. She is my wife and is engaging in this behavior as an act of revenge for reasons that are unwarranted. She has involved other individuals, including my office colleagues and senior, and is defaming them. I kindly request that her account be blocked or that she be restricted from such actions. For further assistance, please contact me at 91-[redacted]3. This situation is serious and may fall under cybercrime. Your help in preventing further harm to both myself and others would be greatly appreciated.
Reported by GetHuman-aruntiw on martes, 10 de diciembre de 2019 5:58
Five years ago, a friend and I created a Facebook account using a disposable email address. Subsequently, I started using the account, changed the email address associated with it, and provided my own email. About a year ago, my friend used my Facebook to create an Instagram account linked to it. Recently, I changed the name on Instagram and added my email, but I encountered a hurdle during sign-in - Instagram prompted for a security verification code sent to an old email address I no longer recall. I am seeking assistance in requesting Instagram to send the verification code to the email currently in my account. While I can provide proof of ownership with my name, password, email, linked Facebook account, and even photos, the security code remains elusive. I hope someone can aid me in resolving this issue and regain access to my account.
Reported by GetHuman-zumbulid on martes, 10 de diciembre de 2019 9:48

Help me with my Instagram issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!