Instagram Customer Service Issues

Archive 218

The following are issues that customers reported to GetHuman about Instagram customer service, archive #218. It includes a selection of 20 issue(s) reported May 17, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account has been temporarily locked due to phishing. I do not understand how this happened, and I cannot access the email linked to the account. The email [redacted] does not exist. The correct email is [redacted] This issue is preventing me from logging into Facebook or accessing my Instagram account under the profile sophia.rebeka. I simply want my account reinstated, but I am unable to receive the necessary verification code since I no longer have access to the email. I have tried to prove my ownership to Facebook by sending codes and a photo of myself holding a code, but I have reached a point where I am very frustrated and running out of patience.
Reported by GetHuman6079442 on Monday, May 17, 2021 5:26 PM
I recently fell victim to a scam after trusting a friend who recommended someone that could help me multiply my money. Unfortunately, my friend's account was hacked, leading me to communicate with the scammers who eventually took over my account. They coerced me into sending a video and now I fear they might exploit my contacts. The Instagram account associated with this issue is @glow_queen27. The original email linked to my Instagram was [redacted], which got changed to [redacted] I hope to regain access to my account and prevent any further scams targeting my loved ones.
Reported by GetHuman-amynic on Monday, May 17, 2021 10:56 PM
Hello, I encountered a problem while attempting to create an Instagram account. Despite multiple failed attempts to connect using my Facebook account, I have been unsuccessful. This issue has persisted despite prior efforts. I am seeking assistance in resolving this matter. My Facebook account is under the name Daniel Eduardo Moreno Perez. The email associated with this account, [redacted], which also serves as my Facebook username, is inaccessible to me. My password is: danielmoreno1234. I kindly request your help in rectifying this issue. Alternatively, if registration through Facebook is not possible, I would appreciate guidance in creating an account using my email, [redacted] I'm unable to register with this email due to a message indicating it is already associated with an existing account. Attempts to recover the password for this email result in a notification stating that there is no corresponding account. I am looking forward to your prompt assistance and guidance on the necessary steps to successfully create the account. Thank you.
Reported by GetHuman6086141 on Wednesday, May 19, 2021 3:37 AM
Hello, I hope you are having a great day. I am a talented rapper reaching out because my Instagram account was recently deactivated. I always strive to follow the rules, and if I unknowingly broke any, I sincerely apologize. I express myself through my art, and I am quite devastated that my account is no longer accessible. One possible reason for the deactivation could be my fans creating similar accounts to show their support. One of my fan pages even uploaded my music on streaming platforms without my permission. Additionally, I recently released a music video and have a significant following on TikTok. I believe this may be a verification attempt from Instagram. My account handle is @i1kendal, and you can reach me via email at @[redacted]
Reported by GetHuman6086255 on Wednesday, May 19, 2021 4:44 AM
Hello, My Instagram account was temporarily locked three days ago. It seems someone may have hacked into my profile and changed the email address associated with it. I am being prompted to enter a code sent to an email address I do not have access to, which is preventing me from logging in. This account holds significant sentimental value as it contains all my photos and memories. I am hopeful that you can assist me in recovering access to it. My email address is [redacted], my Instagram handle is __julcia__________, and my phone number is [redacted]95. I am eager to regain access to my old Instagram account as soon as possible. Additionally, I have a Facebook account which I believe is linked to my Instagram. My Facebook name is Julia Janowicz. Thank you.
Reported by GetHuman6090528 on Thursday, May 20, 2021 5:54 AM
Hello, I am writing to seek assistance as my Instagram account has been hacked. My username is "dorianeretel" linked to the Facebook account "Doriane Testeuse". Someone messaged me privately claiming I won an iPhone, and then I got disconnected from my account, unable to regain access. I have tried the solutions provided by Instagram, but everything has changed! The email address for password recovery is no longer mine (see attached photo). Please help me because my Instagram account is my work; I am an influencer with ongoing brand partnerships and cannot afford to lose my account. Thank you in advance for your help in recovering my account. Have a great day, Best regards
Reported by GetHuman-reteldor on Thursday, May 20, 2021 1:46 PM
Hello, I am a user of the @chamsarang_tv3malaysia account. My account has been disabled for violating some rules, but I have apologized to CJENM Copyright. They have sent a report withdrawal to my Instagram. I promise not to upload anything that might violate rules again. I am desperate to have my account reinstated, losing sleep over it. I have been reaching out to CJENM Copyright, waiting for their response. Please help me restore my account. I am willing to do anything necessary for this. Please, I beg you to return my account as soon as possible. Thank you.
Reported by GetHuman-saharasa on Thursday, May 20, 2021 5:32 PM
Hello, I am a user of the @chamsarang_tv3malaysia account. My account has been disabled for violating some rules. I have apologized to cjenmcopyright, and they have sent a report to Instagram. I promise to not upload any content that violates the rules again. Please restore my account. I am losing sleep trying to figure out how to get it back. I have sent apology messages to cjenmcopyright and I am waiting for a response. Please help me restore my account. Thank you.
Reported by GetHuman-saharasa on Thursday, May 20, 2021 5:34 PM
Hello, I am seeking assistance for my Instagram account login issues. Despite attempts at various verification methods and changing my password multiple times via email links, I continue to face challenges. Using Google Authentication codes results in the app freezing upon code entry. When trying to access Backup Codes, I am unable to input them as the page fails to load. Similarly, sending codes to my phone number yields no success. I have also tried logging in through the Instagram website on a PC, only to encounter a black screen with the error message "ERR_too_many_redirects" persisting even after clearing cookies. The problem seems to originate from the Instagram server, creating a loop of redirects that need addressing to restore login functionality. I am hoping to connect with Instagram Human support for resolution. Thank you, M.A.
Reported by GetHuman6094926 on Friday, May 21, 2021 7:42 AM
Hello, I am a user of the @chamsarang_tv3malaysia account. Recently, my account was disabled for a violation of some rules. I have already apologized to cjenmcopyright, and they have submitted a report withdrawal request to Instagram. I promise not to upload any questionable content again. I am anxious about the situation and have been losing sleep trying to find a way to restore my account. I have reached out to cjenmcopyright with apology messages and am awaiting their response. I am desperate to have my account reinstated and willing to do anything necessary. Please, I plead for my account to be reinstated promptly.
Reported by GetHuman-saharasa on Friday, May 21, 2021 10:14 AM
Hello, I am Adrian Steiger. My primary Instagram account has been disabled due to a phishing suspicion. Instagram requested to verify my identity via email, but the email address associated is no longer active. I have contacted the email provider without success. I seek help to prove my identity to Instagram. My profile username is "gesteigert" and real name Adrian Steiger. I can confirm my identity by providing my passport. Additionally, my account is linked to a secondary account with phone number authentication. Perhaps we can utilize this as well. I hope you can assist me in resolving this issue as I am unsure of what to do next. Best regards, Adrian Steiger
Reported by GetHuman6096301 on Friday, May 21, 2021 3:48 PM
Hello, My name is Adrian Steiger, and my main Instagram account was disabled due to a phishing assumption. Instagram sent a code to my account email to verify my identity, but the email address no longer exists. I have contacted the email provider for help but have had no success. I need help finding an alternative way to prove my identity to Instagram. The username of my profile is "gesteigert," and my name is Adrian Steiger. I can verify my identity with my passport, as this is my real name. It may also be useful to note that this account is linked to my second account, which has phone number authentication. I truly hope that you can assist me with this issue, as I am unsure of what to do next. Best regards, Adrian Steiger
Reported by GetHuman6096301 on Friday, May 21, 2021 3:49 PM
I created an Instagram account to promote my rental home by the sea. Yesterday, my account was locked, and today I received a notification that it was deleted for not following the terms of service. The last post I made was a picture of my son playing with toys in the living room, which was not explicit and should not violate any rules. What's odd is that I received numerous spam messages in Russian, which I didn't engage with. I'm confused about why my account was terminated. Can someone please help me with this issue or provide an explanation? Thank you, Goran N.
Reported by GetHuman-nikolicg on Friday, May 21, 2021 6:09 PM
Username: kate_blaz I was logged out of my Instagram account yesterday, and I have been unable to recover it since. I have tried various methods to reset the password, but none have been successful. Despite trying to receive reset links through email, username, and phone, my efforts have only resulted in being locked out of my account with a temporary lock message. I even attempted to log in through Facebook and a VPN without any luck. I need assistance regaining access to my account, as I suspect my password was compromised through a third-party app. Please advise on how to proceed as I am currently unable to receive password reset links and my account remains disabled. Thank you.
Reported by GetHuman-katembla on Friday, May 21, 2021 11:14 PM
Hello! I am facing an issue with my Instagram account being disabled, and I am uncertain why. I am confident I did not breach any community guidelines, and my account holds many cherished memories. I kindly request to have my account reinstated. If any mistake was made, I would like the opportunity to rectify it. I have not received any notifications of misbehavior or content that might have offended others. This account is incredibly significant to me as it contains valuable conversations and media. It is disheartening to encounter this situation without understanding what went wrong. I promise to take necessary steps to secure my account. Please reconsider and assist me in restoring access to my Instagram account. Your help in this matter is sincerely appreciated. Thank you for your prompt attention. USERNAME: praveendeswal2000 I attach great importance to this account and kindly request its reactivation. Thank you for your understanding.
Reported by GetHuman6101039 on Saturday, May 22, 2021 11:36 PM
Hello Instagram, My name is Nasser, and I am facing a serious issue on Instagram with 2 or 3 accounts, possibly more, that I do not know about. There is a person behind these accounts, a boy, managing them all, specifically located in Benin. This person has gathered information about me and is now blackmailing people I know by sending them nude videos of me. I am in desperate need of your assistance in removing him from Instagram and other platforms if possible. Here are the fake accounts: - Rosali.fall - Lauren.ai2 - Rosem_argarethe I kindly ask you to investigate these messages as soon as possible, and you will see that it is the same person behind all of them. THANK YOU. I hope you can delete all of these accounts promptly!
Reported by GetHuman6102172 on Sunday, May 23, 2021 11:43 AM
Здравствуйте. Меня зовут Мадина У. Я обращаюсь с просьбой о разблокировке аккаунта @avangardova_666_. Уважаемая администрация Instagram, я могу предоставить любые необходимые документы и фотографии для подтверждения принадлежности аккаунта мне. Мой профиль имеет важное значение для моей компании. В нем содержится около [redacted] публикаций, и вложено более 50.[redacted] рублей в официальную рекламу на Facebook. Также опубликованы уникальные материалы, способствующие развитию социальной сети. Я осознал, что допустил ошибку и нарушил правила Instagram и Facebook. Прошу прощения и обещаю быть более внимательным к правилам в будущем.
Reported by GetHuman-glebovam on Sunday, May 23, 2021 4:00 PM
Mi cuenta personal de Instagram fue deshabilitada o bloqueada, realmente no lo sé. Cuando intento entrar, me sale una pantalla en blanco con el mensaje "Oops, an error occurred" y no puedo ver mis publicaciones ni las de otros, ni las historias, solo mi número de seguidores y mi usuario. Mi perfil parece normal desde la búsqueda, pero al intentar acceder desde otro celular aparece el mismo error. Una amiga entró desde su teléfono y todo se veía como si fuera la primera vez que usaba Instagram. Por favor, necesito ayuda para resolver esto, recuperar mi cuenta y entender por qué se me pidió un video selfie de verificación. Tengo pruebas de lo ocurrido, pero estoy confundido y preocupado.
Reported by GetHuman-lyemvale on Monday, May 24, 2021 5:51 PM
Issue with Instagram Dear Support, I encountered a problem with my Instagram account on Chrome on my PC yesterday. I received a message saying there was unusual activity on my account and prompting me to confirm my identity through the Instagram app. Despite trying to log in multiple times, I kept receiving the same message. I also received a message indicating suspicious activity the day before, which I ignored as I could still access my account then. Now, after various attempts to log in, I suspect my account has been hacked. I would appreciate guidance on how to regain access to my Instagram profile. Today, I briefly regained access but encountered errors when trying to search or log in again. There seems to be a recurring issue with the account. Any advice on resolving this would be much appreciated. Thank you. Best regards, DP
Reported by GetHuman-davidpoz on Monday, May 24, 2021 10:40 PM
My account was disabled because Instagram detected unusual activity on it. I was on vacation, that's all. Yesterday when I opened the app, it asked me for a selfie video. After several attempts resulting in the app closing every time, a message on a blank page appeared, saying, "Oops, an error occurred." I changed my password, added my new number, confirmed with the codes via email and phone, and tried many times to provide the video to prove my identity, but it's not working. I use your app for professional purposes, and I am very worried about losing this account that I have been working on for over a year! Please help me! Update: I can redo the selfie video as requested by the app, but it still ends up closing the app every time when I click on "send the video."
Reported by GetHuman-monmsna on Tuesday, May 25, 2021 11:07 AM

Help me with my Instagram issue

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