Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about customer service, archive #20. It includes a selection of 20 issue(s) reported June 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We were meant to depart from Minneapolis St. Paul on June 6th, but we were unable to board the plane due to a mistake on the names on our boarding passes. It took the airline an entire day to reach us instead of simply correcting the names over the phone. As a result, we missed our flight and had to pay an additional $[redacted] for a new flight and $[redacted] for a hotel. I am requesting a refund for the flight from St. Paul, Minnesota to Providence TF Green with booking number [redacted]3. If the airline had addressed the issue promptly while we were on the phone, we could have avoided missing our flight and incurring the extra expenses. It was frustrating that the airline tried to blame us for the situation.
Reported by GetHuman3063208 on Monday, June 10, 2019 4:07 PM
Hello, I have a booking under [redacted]6 for a flight from JFK to London with Norwegian Air Lines. The departure was delayed over 2 hours due to low visibility and organizational issues. Consequently, I arrived in London 3 hours later than scheduled and missed my connection to Nantes via EasyJet. Despite my efforts, I was unable to check in my baggage due to the delay. EasyJet recommended reaching out to you for help as I am currently stranded in London. Any assistance would be greatly appreciated.
Reported by GetHuman3068867 on Tuesday, June 11, 2019 2:08 PM
I booked my flights and paid for them, but when I arrived at the airport, there were issues, and I had to pay an additional $[redacted] to board. I reached out to the agent, and they promised to refund the extra charges. While at the Las Vegas airport, I faced a distressing situation where I had to purchase Google cards totalling $[redacted]. The person was supposed to contact me within 10 minutes for the plane tickets but never did. Now, I find myself stranded in Vegas with my daughter, awaiting resolution to reach Tampa to pick up my grandchildren. I am disappointed by the service received and need to speak with someone urgently. My contact number is [redacted], and my name is Denice L. I have evidence of the transactions and interactions and am willing to escalate this matter if not addressed promptly.
Reported by GetHuman3078401 on Thursday, June 13, 2019 1:42 AM
I booked reservations to travel from Fresno, California to Tampa, Florida with your company. Upon arrival at Fresno airport, my reservations were mixed up, and I couldn't board the flight. I spent hours on the phone trying to resolve the issue, only to be asked for an additional $[redacted] in Google cards. Exhausted and stressed, I borrowed the money, provided the card numbers, and was promised my airline confirmation. Currently stranded in Las Vegas, after ongoing phone calls with your representatives, I am frustrated as the promised tickets never arrived. I experienced an anxiety attack and had to seek help at the airport due to this situation. I have no more money to give and desperately need my tickets to reach my children in Tampa. Please resolve this promptly as I am stuck and in need of assistance.
Reported by GetHuman3078401 on Thursday, June 13, 2019 1:55 AM
Hello, I am currently at Bogota airport waiting for your specialist team to assist us with rebooking our flight to Buenos Aires. Unfortunately, we were not notified about a flight change which caused us to miss our connecting flights. This lack of communication has put us in a difficult situation as we need to be in Buenos Aires by noon on June 14th. This experience has been upsetting, especially considering my recent knee MRI and the discomfort of waiting on the airport floor. We have a few options in mind and would appreciate compensation for the inconvenience. Option 1 is a direct flight from Bogota to Buenos Aires. Option 2 involves rescheduling our flight from Bogota to Lima and then taking a direct flight to Buenos Aires. Option 3 entails following a similar flight path as before, with additional stops, although we would expect monetary compensation due to the 10-hour delay. Please let me know which option works best. Opting for a direct flight would be ideal for both timing and convenience. I hope we can resolve this matter promptly as I am considering sharing my negative experience on various platforms. Thank you, Jack
Reported by GetHuman-onslowj on Thursday, June 13, 2019 3:13 PM
Hello, I attempted to check in online on at 3pm on the 4th of June for a flight scheduled for the 5th of June at 7:10am. Despite my attempt being made in what I believe is a reasonable time frame, online check-in was already closed. I was then required to pay £64 at the airport to check in for my party of two, which I find excessive. There was no prior notification that late check-in would incur a fee, and I feel this is unfair. Wizzair informed me that the responsibility lies with the booking agency, I seek a resolution by being fully refunded the £64. The reservation number for this flight is AYQG9J, for the Luton to Bari route, flight number W94471. Sincerely, I. Coulier
Reported by GetHuman3091286 on Saturday, June 15, 2019 12:22 PM
I attempted to check in online through on June 4th at 3:00 p.m. for a flight scheduled at 7:10 a.m. on June 5th. To my surprise, the online check-in was closed when I tried to do it, and I had to pay £64 at the airport for two passengers. I was not informed about the online check-in deadline that would result in charges, and I believe it is unfair. Despite attempting to check in 16 hours before the flight, Wizzair advised me to contact I am requesting a full refund of the £64 paid at the airport. The reservation number for the Luton to Bari flight with Wizzair is AYQG9J, flight W94471.
Reported by GetHuman3091286 on Saturday, June 15, 2019 12:33 PM
Due to unforeseen circumstances, I, J.D., had planned a honeymoon with my wife for June 18th. However, my mother-in-law's critical health condition necessitates urgent travel to Colombia. Given the situation, we are unable to proceed with our trip. We seek possible solutions, such as a reasonable ticket refund considering the circumstances. We are prepared to provide medical evidence if needed. Alternatively, rescheduling the trip or receiving a credit for future use would also be appreciated. Booking number: [redacted]0.
Reported by GetHuman-javierdu on Saturday, June 15, 2019 8:22 PM
I am Javier Duarte, and I had tickets booked for Tuesday, June 18th for our honeymoon. Unfortunately, my wife's mother is in critical condition and needs to travel urgently to Colombia. She is currently in the Intensive Care Unit there, and the situation is serious. Due to these circumstances, we are unable to proceed with our travel plans. We are looking for options on how to address this matter. A reasonable refund considering the circumstances would be greatly appreciated. We are willing to provide clinical evidence or any necessary documentation to support our situation. Alternatively, we would like to explore the possibility of rescheduling our trip without losing the money already invested. Another option we are open to is receiving a credit with Kiwi for future use. Our booking number is: [redacted]0. We are anticipating your assistance in resolving this issue.
Reported by GetHuman-javierdu on Saturday, June 15, 2019 8:34 PM
Subject: Flight Booking Inquiry for Zenia Cataluña To the Customer Service Team, I am reaching out on behalf of Zenia Cataluña, whose original flight was affected by bad weather and had to be rebooked. Zenia flew from GES to Manila instead and missed her subsequent flight from Manila to Dubai on Sunday. She has already been rebooked on a flight to Dubai for tomorrow, but now, she needs assistance with her Dubai to Beirut-Lebanon (BEY) leg of the journey. Her original booking number is 55 [redacted] [redacted]. Could you please provide her confirmed booking details from Dubai to BEY? Zenia is scheduled to arrive in Dubai on June 17th at 21:40. Looking forward to your prompt response. Best regards, Alex H. Phone Number in Lebanon: +[redacted] 3 [redacted] I would appreciate the opportunity to have a direct conversation to discuss the situation further and ensure Zenia Cataluña's smooth rebooking to BEY.
Reported by GetHuman-alexhari on Sunday, June 16, 2019 12:59 PM
I booked flights through KIWI for my daughter and myself, reservation # U96YFQ, several months ago. Our flights are from Tel Aviv to Bucharest on Elal with a connection by Tarom to Sibiu on July 12. I paid for checked baggage and cabin baggage for both of us at that time. In March, when I checked with Elal, I was informed that they did not receive confirmation for the paid checked baggage and that they do not offer 15 kg baggage. I have reached out multiple times to both KIWI customer service, who sent me an E-ticket but did not inform Elal and Tarom about the paid baggage. Today, when I spoke with Elal, they mentioned that I may be charged as they have not received payment for the baggage from KIWI, and the same applies to Tarom. I kindly request assistance in resolving this issue promptly. Thank you, Y.S.
Reported by GetHuman-hakolyah on Monday, June 17, 2019 1:32 PM
Dear Kiwi Customer Support, I have consistently encountered issues when using the Paypal payment option due to a frustrating third-party security verification process that hinders my overall experience with your service. Each time, I am required to make an international call to verify my payment, even though I have already chosen the secure Paypal method. It is baffling when I am informed that there is no Paypal option available and that my payment may not go through. PayPal is widely trusted, and it is disheartening to face these obstacles when trying to book with you. I opt for Paypal to avoid exposing my debit card information online. I trust that the payment should reach you promptly within an hour. I have a Paypal confirmation to provide if needed. Please address this cumbersome verification process as it is inconvenient for me to have to call each time. I have already provided significant personal details during the booking, so this additional step seems unnecessary. I hope this can be resolved without repeated calls in the future. Thank you, Simon
Reported by GetHuman3103430 on Monday, June 17, 2019 9:55 PM
Hello, I have a flight scheduled for the 20th of June from Vienna to Reykjavik. I completed the online check-in four days ago and provided my passport number as requested on the website. However, I have not received my boarding pass via email yet. Upon checking my reservation on your website, I noticed that the online check-in was not successful and that I might incur a check-in fee at the airport. I believe I completed the online check-in correctly and on time, so I am unsure of what steps to take next. I initially chose this website for its competitive ticket prices, but with the addition of baggage fees and potential airport check-in charges, the total cost is no longer economical. I have already reached out to Wizzair, and they advised me to contact you for assistance. Flight Number: Wizzair W6 [redacted] Reservation Number: [redacted]6 PNR: YESRST I appreciate your prompt attention to this matter. Kindly get in touch with me at your earliest convenience. Thank you.
Reported by GetHuman3106029 on Tuesday, June 18, 2019 12:12 PM
Dear Mr. Udayanpillai, I appreciate your email to IndiGo. We attempted to reach you today on your provided number, [redacted], but were unsuccessful. Regarding IndiGo booking UGQVTM, a payment of INR 21,[redacted] was processed on May 17, [redacted] to the card ending in #[redacted]. Kindly contact your bank regarding this transaction. For any further assistance or travel inquiries, please contact our 24 x 7 Contact Centre at [redacted]8 or visit our website. Thank you for choosing IndiGo, and we hope to assist you again soon. Best Regards, Trishna Chatterjee Customer Relations IndiGo Gurgaon, India
Reported by GetHuman-udaikris on Wednesday, June 19, 2019 11:43 AM
Hello! My spouse and I have a round trip scheduled for England from June 30th to July 16th. Our booking reference is [redacted]5. Due to changes, we are now departing from a location 2 hours away from the original and landing in Gatwick, England, instead of London, which is 1.5 hours further from our planned destination. Our current flights have a layover in Dublin, Ireland, and we intended to explore the country during our UK trip. I am inquiring whether it is feasible to retain our original seats to Dublin and cancel the connecting flight to England (likewise for the return journey - depart from Dublin to return to the US). Adjusting our trip to a round trip from Stewart, NY to Dublin, Ireland from June 30th to July 16th would greatly enhance our vacation experience. Please inform me if this adjustment is possible and provide details on any associated fees. Thank you, S. Arsenault
Reported by GetHuman3114484 on Wednesday, June 19, 2019 6:15 PM
Hello, I am reaching out because I sent an email to on May 3, and have not received a response yet. Here's what happened: I was traveling from Detroit to Los Angeles on May 3. I received an email stating my flight would depart at 9:45 am, but my ticket at the airport showed a departure time of 7:55 am. I contacted customer service, who advised me to email Kiwi's customer service for a refund. Despite sending the email, I have not even received an acknowledgment that my email was received. I would appreciate a prompt response explaining what occurred and whether I am eligible for a refund. I can provide the original flight schedule showing the 9:45 am departure time, the rescheduled ticket I received, and details of my call to customer service at 4:27 am on May 3 that lasted 17 minutes and 6 seconds. Thank you for your attention to this matter. Best regards, In Sub Kim
Reported by GetHuman-xgromeo on Wednesday, June 19, 2019 10:02 PM
I purchased airline tickets for my flights, but unfortunately, the flights were missed, and I was scammed by individuals who requested payment through Google Play cards. I ended up purchasing $[redacted] in cards initially and then sent them the numbers. In total, nearly $[redacted] was withdrawn from my bank account, followed by an additional $[redacted] and then another $[redacted] through Google cards. When seeking help from the corporate office, I was provided with random phone numbers, and the situation escalated to the point where I experienced a nervous breakdown and passed out at the airport, leaving me and my daughter stranded in Las Vegas. Upon involving my bank, they overheard the scammers instructing me to buy more Google cards. This experience was distressing, and I demand a refund for the money I paid.
Reported by GetHuman3078401 on Thursday, June 20, 2019 1:45 PM
Reference # W1VLKB I need to share my recent travel experience from Cartagena, Colombia to Medellin. The journey was a disaster. My friend and I booked a flight through with Viva Air for May 29th at 12:54pm, but upon arrival at the airport, we discovered the flight was leaving at 11:36am without any prior notice. The Viva Air staff were unhelpful, rushing us to the plane only to be denied boarding. After several delays, we had to book with Avianca to finally reach our destination. The entire ordeal caused immense stress, and I am extremely dissatisfied. I expect a response and some form of compensation from the airline. Passengers: D. Calabrese and E. Calderon
Reported by GetHuman-dougcala on Monday, June 24, 2019 12:55 PM
Hello, I have a booking with number [redacted]9. I previously reached out regarding an issue and was advised to wait for further instructions on rebooking. However, I am now seeking a refund. While making the booking on your site, I encountered technical difficulties that led to the wrong date being selected. Despite numerous attempts to correct this, I received a confirmation for the incorrect date. After reaching out via email and phone, I was instructed to wait for communication from to rebook. I have since received an email but have not seen any refund processed or the date of my flight corrected. I have proceeded with rebooking but am still awaiting the refund to be issued back to the original payment method provided. I kindly request a prompt response to this matter. Thank you, Kayla.
Reported by GetHuman-kaylator on Monday, June 24, 2019 11:40 PM
Dear Sirs, My name is Katerina Sergidou. On June 16th, I flew from Seville to Athens with easyJet, booking through KIWI.COM with booking number 56 [redacted] [redacted]. My ticket included a flight from Seville to Berlin and then to Athens. In Berlin, the easyJet help desk informed me that my flight was canceled, claiming their system showed I had canceled it and been refunded. Despite my protests and confusion, no satisfactory explanation was provided. Unable to reach anyone for help, I had to purchase a new ticket to reach Greece. As of now, I have not received any refund or cancellation email. Before taking legal action, I request a valid explanation. Best regards, K.S.
Reported by GetHuman3143019 on Tuesday, June 25, 2019 7:39 AM

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