Kmart Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Kmart customer service, archive #1. It includes a selection of 20 issue(s) reported November 25, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Tyisha. I am reaching out for help during a difficult time. As a 37-year-old freshman at Essex County College with a 10-year-old son, I had to leave my job to attend classes due to transportation issues and conflicting schedules. Denied unemployment, I struggle to focus on my studies and provide for my family. Despite these challenges, I strive to do good, having cared for my siblings since age nineteen, including one with special needs. I want to set a good example for my honor student son by pursuing education despite financial constraints. Christmas approaching evokes worries about not being able to afford gifts for him. Any assistance would be greatly appreciated. Thank you for your time and consideration.
Reported by GetHuman-tyishah on miércoles, 25 de noviembre de 2015 18:24
My order number is [redacted]20 and I received only the pants out of the three items. The socks and shirts were noted to be sent separately, but I have not received them yet, nor have I been provided with a tracking number. Additionally, there was an unauthorized charge of $17.24 on my account that was not used for this order. I've also had two orders canceled by Kmart with order number [redacted]62, and I have not received a refund for those. I am a loyal customer and would appreciate it if this issue could be resolved promptly. Thank you.
Reported by GetHuman-doraturn on jueves, 18 de febrero de 2016 9:13
Hello, my name is Melissa Vázquez. Around 15 years ago, I was previously employed by your company but had to resign abruptly due to being placed on bed rest during my pregnancy. Regrettably, I was unable to notify the company at that time. I am now eager for another opportunity to work with your organization. Please don't hesitate to reach out to me at the following contact information: Email: [redacted] Address: Barriada Marín 11 [redacted] C Guayama, PR [redacted] Thank you for your understanding and consideration. Melissa Vázquez
Reported by GetHuman-laborilo on sábado, 1 de julio de 2017 22:58
I want to share the terrible experience I recently had at your store. Yesterday, I visited your store at [redacted] West 34th Street, NY, NY [redacted] to buy the Everlast Sport Thompson Sneaker in navy. Unfortunately, they only had sizes 10 and 12 in stock. I inquired about other sizes, needing an 8 1/2 wide, and was informed they could be ordered online for store pickup. After placing the order, I returned to the store upon receiving confirmation (Order #[redacted]), and retrieved my package. Upon opening the box labeled "navy," I found the sneakers inside were black. Despite showing the associate my navy order, I was directed to a register where an unidentifiable lady, even without store attire, informed me the only option was a refund. Having traveled back to Queens empty-handed due to this mistake, I am deeply disappointed in Kmart's oversight. I had specifically used a coupon and my Shop Your Way Rewards for a total of $14.75. The cashier's name on the receipt is Samantha, who seemed distracted the entire time. I have attached photos of the navy-labeled invoice, the black sneakers received, the box marked black, and the receipt. This error could have been avoided by Kmart reaching out or simply correcting the order. Daniel Dulitz [redacted]-55 Melbourne Avenue, #6F Flushing, NY [redacted]
Reported by GetHuman-ddulitz on lunes, 21 de mayo de 2018 2:00
I recently bought 3 Kmart polo tops for my elderly father, but they were too small. I went back to the store to exchange them for a larger size but was told I needed a receipt, which the cashier failed to provide. The tags were still on, and it was the store's own brand. Now I am left with 3 unworn shirts due to this policy. Despite being a loyal customer, I am disappointed with the service and considering taking my business elsewhere.
Reported by GetHuman-soulboss on martes, 22 de mayo de 2018 0:51
I visited the Kmart store in San Patrício Plaza, Puerto Rico today around 2:55 PM. I ordered the special of the day, which was white rice with chicken and beans, at the cafeteria. While eating, I discovered a cockroach in my food. I informed the lunch lady, who mentioned they've had issues with cockroaches since hurricane Maria. After speaking with the manager, Annie Lugo, and witnessing another cockroach near the customer service desk, I requested an incident report, but Mrs. Lugo refused. I am appalled by the unsanitary conditions and unprofessional behavior. I contacted Kmart store Guaynabo and left a note in the visitor log. This needs to be addressed by the company's president and CEO. Sincerely, Luis O. Castro
Reported by GetHuman-luisosca on martes, 19 de junio de 2018 3:16
Today I was at Kmart San Patrício Plaza in Puerto Rico when I decided around 2:55 PM to grab lunch. I went to the cafeteria and ordered the daily special, white rice with chicken and beans. While eating, I noticed a cockroach in my food, so I killed it, took a picture, and went to the lunch lady to complain. She said they'd been having issues with cockroaches since Hurricane Maria. Shocked by her calm reaction, feeling disgusted and upset, I asked to speak with the store manager, Mrs. Annie Lugo. I explained the situation, and she mentioned she'd address it with the lunch lady. As I was talking with her, I saw another cockroach crawling. I took a video this time. Disgusted by the unsanitary situation and the manager's reluctant response, I requested an incident report, but Mrs. Lugo refused and downplayed the issue. I contacted Kmart Guaynabo and left a note on the visit log about the manager's unprofessional behavior. This needs to be addressed by the chain's president. Regards, Mr. Luis O. Castro
Reported by GetHuman-luisosca on martes, 19 de junio de 2018 3:20
Today, I visited Kmart at San Patrício Plaza in Puerto Rico around 2:55 PM. I decided to have lunch at the cafeteria and ordered the daily special: white rice with chicken and beans. While eating, I noticed a cockroach in my food, which I promptly killed and took a picture of. I then complained to the lunch lady, and she shockingly responded that they've had cockroach issues since Hurricane Maria. Upset, I asked to speak to the store manager, Ms. Annie Lugo. She promised to address the situation. As I spoke to her, I saw another cockroach crawling near the bread oven. Disgusted, I took a video this time. Appalled by the unsanitary conditions and poor handling of the situation, I requested Ms. Lugo to write an incident report, but she refused, claiming it was after the cafeteria employee's shift. I warned I would contact local health authorities and my lawyer. I am deeply disappointed with the unprofessionalism and lack of adherence to health standards at this Kmart location. I also informed Kmart Guaynabo and left a written note documenting the manager's refusal. This issue must reach the chain's president's attention. Best regards, Luis O. Castro
Reported by GetHuman-luisosca on martes, 19 de junio de 2018 3:22
I visited the Kmart on Victory Blvd in Tabb, VA tonight around 6 pm on 6/28 at register 6. The cashier's attitude was extremely rude. During checkout, she scanned my discounted purse and meticulously searched it for potential shoplifting items, even removing inner packaging. When I handed her a second item, she appeared irritated and struggled to add it to the total. After asking about the purse price discrepancy, she had difficulty adjusting it and had to seek help from other cashiers. Despite my request to proceed with the second item only, the cashier had to wait for the purse to be returned to cancel it. Another cashier had to instruct her to enter the SKU number, revealing her lack of terminal skills and poor customer service. Frustrated, I left the transaction and sought a manager at customer service, but no manager was available to assist. Improved customer service and operational efficiency could greatly benefit the store, especially during challenging sales times.
Reported by GetHuman831587 on viernes, 29 de junio de 2018 1:37
I had a disappointing experience with a company recently. I ordered a pool online and was promised $[redacted].00 to use on my next order. However, the money did not show up in my account within the given timeframe. When I contacted customer service, they were unhelpful and told me the credit would be given in increments over different months, contrary to what was stated on my receipt. I provided evidence of the original agreement but the representatives were unable to assist effectively. This has been the worst experience I've had with a company.
Reported by GetHuman-lizamarl on jueves, 5 de julio de 2018 17:27
During my recent visit to the Spring Valley, CA location, I encountered an issue at the checkout counter. I approached the lady with the items I wanted to purchase and mentioned that my account number only comes up with my email. I informed her of my intention to use my $20.00 in points. After she accessed my account and requested my pin, I explained I didn't have one. She seemed frustrated and instructed me to text "pin" to a number. I reiterated that my number wasn't linked to my account, but she insisted there was nothing she could do and advised me to contact customer service. In the past at other stores, I've been told that for amounts under $25, the pin input could be overridden. However, she remained unhelpful and dismissive. Despite my request to speak with the manager, the situation escalated poorly. Their lack of professionalism and disrespectful attitude left me reconsidering my loyalty as a longstanding customer who not only shops for my family but also as a General Manager who sources supplies for a hotel. The experience I faced was disappointing and has made me contemplate ending my patronage to Kmart. It's disheartening that the employees did not guide me on how to access my pin and handled the situation poorly.
Reported by GetHuman-harmonyl on viernes, 20 de julio de 2018 1:57
Dear Kmart Customer Service, I placed an order for a gazebo on May 9, [redacted], which was initially priced at $[redacted].99 but later dropped to $[redacted].00. Initially, we were happy with our purchase and enjoyed using it. However, after a few rain days, water would accumulate on top of the gazebo, causing the cover to sag. Despite trying to tighten the cover, the problem persisted, leading to the need to manually remove the water, resulting in backaches. Over time, the weight of the accumulated water caused the gazebo to break and snap. The gazebo was intended to enhance our summer days, but now we are without it.
Reported by GetHuman-nashlymo on viernes, 27 de julio de 2018 0:38
Hi there, I need assistance in obtaining a U.P.S. return label for my order because I received the wrong items. The order number is #[redacted]77. We ordered 5 of item #027W[redacted]01, Mfr. Model #6DLRBAS, but received 5 of item #027W[redacted]01, Mfr. Model #6DLRBHT, which are women’s briefs in the 'heather' version. Despite multiple calls to the customer service team on July 27th, 30th, 31st, and August 1st, promising a return label, I have yet to receive one in my email. I attempted to contact Kmart directly but was only connected to the call center. If I don't have the U.P.S. label by tomorrow, August 3rd, I will dispute the charge with VISA. Thank you, and please contact me at [redacted] if you need more information. Regards, T.P.
Reported by GetHuman943969 on jueves, 2 de agosto de 2018 19:22
On 7/27, I placed an online order through an associate that was unfortunately cancelled the same day. The Windgap store seems unable to locate any information on the order and has been unhelpful. After contacting the [redacted] number twice, I received unhelpful responses suggesting the issue lies with my bank. However, I have proof from my bank statement showing the deducted amount. I have involved my bank in resolving this matter. Frustrated by the lack of progress, I am considering legal action, including filing theft charges against the associate and reporting fraud to the BBB. My main priority is to get a refund promptly.
Reported by GetHuman-dmedward on domingo, 5 de agosto de 2018 15:13
I have been a loyal customer for over a decade, ever since my son briefly worked for your company in West Chester, PA. After numerous frustrating conversations with customer service representatives, including Julia, Anna, Mel, and Jared, I am disappointed with the lack of assistance. Despite explaining my situation multiple times, I was informed my son needed to call in regarding the SYW points issue. I have solely handled purchases on this account for years. I am disappointed with the unkind treatment I received and simply request that the SYW points be credited to the correct contact number: [redacted]. This poor customer service experience makes me consider shopping elsewhere.
Reported by GetHuman-caws on miércoles, 8 de agosto de 2018 20:31
I am writing regarding a recent experience at Kmart in NYC with the purchase of an air mattress. Within 10 days of buying the mattress, I attempted to return it based on information provided by the cashier about a one-month return policy. However, the store manager claimed the policy was only 7 days and was uncooperative. Despite my request to speak to the cashier, the manager refused and pointed to vague return policy details on a slip of paper, not mentioned on the receipt. This inconsistency between staff members and lack of transparency in displaying return policies has left me feeling unfairly treated. I am seeking guidance on how to address this situation.
Reported by GetHuman981960 on domingo, 12 de agosto de 2018 12:15
I am extremely frustrated at the poor treatment I received regarding my order. I placed an order for two items to be shipped to a Sears store near me on August 3 with an estimated in-store arrival date of August 8. When I contacted the store on August 9 and found the order status still as processing, the customer service agents couldn't provide any more information on the arrival estimate. Despite multiple attempts and requests to cancel the order, I was met with vague responses about when I could cancel. Eventually, I was assured a cancellation request was submitted, but as of August 14, I have yet to receive any updates. I have initiated a dispute through PayPal and am eagerly waiting for a resolution. I am determined to secure my refund and will refrain from using your company in the future due to this disappointing experience.
Reported by GetHuman-dinakbec on miércoles, 15 de agosto de 2018 1:55
I recently visited a Kmart store to return two items from my baby shower that I already had. Unfortunately, I did not have the receipt, so I anticipated receiving store credit or exchanging the items. However, the customer service woman was extremely rude and refused to help me, claiming I had no proof of purchase without the Shop Your Way Rewards phone number. She insisted I keep the items with her if I wanted to browse the store and even watched me until I left. As someone in customer service, I was shocked by the whole encounter and have decided not to return to Kmart again.
Reported by GetHuman1003955 on viernes, 17 de agosto de 2018 14:49
I purchased a 7-piece Fulton dining set at Kmart in Waynesville on August 26th, but only received the table, not the 6 chairs. After speaking with Elijah at the store on August 29th, he was unhelpful and stated they didn't have the chairs. Despite my request for a discount or a solution, he insisted I return the table. I reached out to customer service and received a case number [redacted], with the promise of a manager contacting me within 72 hours. No one followed up, despite my calls on September 2nd and 4th. The customer service representatives, especially Jamie, were rude and unhelpful. I would appreciate it if someone could assist in getting the missing chairs from the Greenville Hwy store in Greenville SC to Waynesville or my address. This experience has been extremely frustrating, and I hope for a swift resolution. Thank you.
Reported by GetHuman1091641 on martes, 4 de septiembre de 2018 19:28
I am writing to share my recent disappointing experience during a shopping trip this month. On 09/02/18, I visited the Key Largo store to return an item. The employee named "Clarenesha" was unhelpful and unwilling to assist with the return due to a torn receipt from the day before. Despite explaining the situation caused by a faulty printer, she was dismissive until another colleague stepped in. Moreover, another item lacked a price tag, leading to further frustration and a demand to retrieve a new one. Clarenesha's attitude was unwelcoming, especially given her role at the customer service desk. As one of the few stores in the Key Largo area attracting many customers, I recommend ensuring staff exhibit courteous behavior. Thank you for addressing this concerning matter.
Reported by GetHuman-nuryrn on lunes, 17 de septiembre de 2018 1:21

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