Lufthansa Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about Lufthansa customer service, archive #6. It includes a selection of 20 issue(s) reported October 22, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
CLAIM FOR COMPENSATION - FB ID [redacted]6 My wife, G., and I were affected by the cancellation of two Lufthansa flights with booking reference KSHRZM. The initial flight LH [redacted] from London to Munich on July 21st was canceled due to an industrial strike, leading to a delayed arrival at our destination. Additionally, our return flight LH [redacted] was also canceled the following Saturday, causing another day's delay. We are seeking compensation as outlined in Lufthansa's Passenger Rights information, totaling [redacted] euros for the two disrupted flights. We have previously reached out via email and provided our banking information for this claim.
Reported by GetHuman1388943 on Monday, October 22, 2018 9:07 AM
Subject: Lost Tablet and Assistance Feedback I am reaching out regarding my recent flight experience with Lufthansa. On my flight from Frankfurt to Zurich in seat 21D or F, I inadvertently left my tablet in the net container on the seat in front. I kindly request assistance in locating and returning my tablet. Furthermore, I had arranged for assistance due to mobility issues. While the assistance at Manchester airport was satisfactory, there were complications at Frankfurt airport. Despite receiving help eventually, there were delays and confusion which led to me having to walk a long distance to my gate, causing discomfort and pain. The lack of assistance at Florence airport further added to my frustration. I hope that you can address these issues and ensure smoother assistance on my return flights. Your attention to this matter would be greatly appreciated. Sincerely, June E.
Reported by GetHuman-junebai on Tuesday, October 23, 2018 7:33 AM
Dear Customer Relations, I have encountered several issues with my recent booking under Confirmation Number KRISQP for Passengers Yousef Turshani and Aisha Helmi. Firstly, there seems to be a conflict of information. Secondly, the agents failed to adequately explain the LH policies and viewpoints. I proactively informed LH beforehand that my 88-year-old father, with medical conditions, would be unable to make the flight. Despite this, the agent did not cancel the flight but marked it as a no-show. Following a conversation with an agent, I provided my father's medical report and doctor's notes to be emailed to [redacted] as requested. However, upon following up, I was informed that the doctor's note was not sufficient. I am unsure as to what else I can provide, as my father is in poor health and unable to travel. Any assistance in waiving the change fees would be greatly appreciated until my father recovers. Thank you for your attention and assistance. Sincerely, Khaled Turshani
Reported by GetHuman-turshani on Tuesday, October 23, 2018 7:48 PM
Dear Customer Service, I wanted to share my recent experience with a cancelled flight by Lufthansa due to crew sickness. I had prepared for a smooth journey from FRA to DTW, staying at the FRA Sheraton overnight and looking forward to utilizing my Lufthansa Business Lounge Voucher, which unfortunately expired soon. Much to my surprise, while heading to the gate in the early morning, I was informed about the cancellation and the rebooking process with Delta at Terminal 2. This sudden change left me unable to enjoy the Lounge pass, a letdown after meticulously planning this trip using my award miles (Miles and More # [redacted][redacted], booking code: J3M2LM). I am disheartened by this unforeseen turn of events and hope for some form of compensation. Thank you, W.A. Pifher
Reported by GetHuman-frbillap on Thursday, October 25, 2018 6:29 AM
I made a booking for a round trip flight with Lufthansa from Houston to Beirut on October 18th. My confirmation number is WHRXJT. Unfortunately, two days later, I fell ill and had to undergo clinical tests which prevented me from flying. Upon contacting Lufthansa, I was directed to Cheapoair to handle rescheduling or cancellation. Despite opting to cancel the trip with a $[redacted] cancellation fee as stated on Cheapoair's website, I was charged $[redacted]. During the call with Cheapoair, I was assured a refund of $[redacted], but only a charge of $[redacted] appeared on my credit card. I have proof of medical tests and a recording of the call with Cheapoair. I request Lufthansa's assistance to resolve this issue promptly. Thank you, Mohammad Altellaoui.
Reported by GetHuman1410410 on Thursday, October 25, 2018 10:15 AM
I experienced a flight delay that was incredibly frustrating. I have all the necessary documentation to support my claim, but I am unsure of where or to whom I should send it. The situation involves multiple airlines - United, Air Canada, and Lufthansa. The series of flights I was booked on took me to Romania, with Lufthansa flying me to Toronto, where I encountered a delay with my Air Canada connection. Despite the international nature of the connection, I was left feeling helpless as I was shuffled back and forth between counters of Lufthansa and Air Canada. Consequently, I missed my next flight and had to spend an entire night without any assistance, as the counter closed after a 45-minute wait in line. Your guidance and assistance in this matter would be greatly appreciated.
Reported by GetHuman1413224 on Thursday, October 25, 2018 6:40 PM
To whom it may concern, I am incredibly disappointed by the handling of my baggage delay by LH. I boarded flight LH1299 from IST to FRA on October 26th at 13:55. I had a connecting flight in Frankfurt at 17:40 - LH712 to ICN. However, LH1299 arrived late, despite a timely departure in IST. This forced me to rush to make the transfer, a situation I managed to cope with. The critical issue is my luggage, still in FRA according to your colleague, while I am in Korea. This is a major problem as I have a prototype of our company's product that must be delivered tomorrow to another city. Despite my efforts to handle it, the lack of assistance or compensation from your LH Korean colleague is unacceptable. Furthermore, during the LH712 flight, which I nearly missed due to the delay of LH1299, I was asked to give up my pre-booked seat for parents with a baby. While I understand and am happy to help, I am also a paying customer who checked in early to secure my seat. Overall, the combination of issues during this LH trip has left me with a negative impression of your company. I am eager to receive compensation and hear some feedback. Looking forward to your response. Regards.
Reported by GetHuman1422552 on Saturday, October 27, 2018 7:56 AM
Hello, I am interested in booking a flight for my son and his grandfather, with a connection in Frankfurt. The passport control will take place in Frankfurt, not in Nice. I have a question regarding the requirements for a minor traveling without parents on a connection flight from the EU to a non-EU country. We have been advised to obtain a "sortie de territoire" for the child to exit France. Will this document be sufficient, or will the German customs officers request additional paperwork? I am unsure which country's laws take precedence in this situation, France (the minor's citizenship) or Germany (the last port before leaving the EU). Your assistance is greatly appreciated. Thank you, Matteo Girelli
Reported by GetHuman-mgirelli on Monday, October 29, 2018 8:25 PM
On the 9th of August, my spouse and I made a business class flight reservation from Larnaca to Munich on flight LH [redacted]. The booking code is L8UYW9. Regrettably, on October 16, [redacted], I had to cancel this reservation. I received confirmation of the cancellation and was assured a full refund of €[redacted].86. However, I have yet to see this amount reflected in my Commerzbank account. Despite the promise of a refund within 2 days, the money has not appeared. On October 29, I contacted Customer Service twice and conversed with English-speaking representatives. Unfortunately, the quality of English spoken was subpar and difficult to understand. One representative mentioned the refund was processed on October 24 and abruptly ended the call. My wife, who speaks German, also faced challenges when speaking to a representative in German. We seek clarity on the timeline for the reimbursement. Thank you. Kind regards
Reported by GetHuman1456916 on Wednesday, October 31, 2018 9:56 AM
I accidentally left my purple rain parka with a hood and gray lining at Gate A22 in Frankfurt this morning at 10:20 a.m. The gate was closed, and someone from the next gate was taking it to Lufthansa Lost and Found. The head flight attendant advised me to contact Lost and Found in Budapest upon arrival. However, when I reached out to them, they directed me to the airport Lost and Found, which also did not have my jacket. I was a passenger on flight [redacted] from Frankfurt to Budapest. The parka belongs to Mary Ann B. I am currently on Viking Cruise's ship, Vilhjalm, until tomorrow afternoon, Nov. 1st. I would appreciate any assistance in locating my lost jacket. Thank you.
Reported by GetHuman-rabmab on Wednesday, October 31, 2018 1:40 PM
Dear Sir/Madam, I am reaching out regarding a potential issue with the name on my ticket. Yesterday, I contacted your customer service to rectify a mistake with my booking. It appears that I failed to include my second name, causing a discrepancy with my passport information. The customer service representative kindly adjusted the electronic ticket in the system but the name remains unchanged in the email sent to me. I am uncertain if my second name is accurately reflected in your records, as it was challenging for me to convey over the phone. I kindly request a confirmation via mail to ensure that the corrections have been accurately made. I am concerned about encountering any complications at Schiphol airport due to this error. Apologies for this oversight, it was entirely my mistake. Our departure is scheduled for December 7th. The booking code is: JOHFV4. The incorrect name on the booking is: Saskia Barink. The correct name, as per my passport, should read: Saskia Henriette Barink. The electronic ticket number is: [redacted][redacted]. My date of birth is: May 17, [redacted]. I trust this information is sufficient, but I can provide additional details if necessary. I look forward to your prompt response. Thank you for your attention and assistance. Regards, Saskia Barink
Reported by GetHuman-saskiaba on Thursday, November 1, 2018 10:00 AM
Flight AC9105 was a disappointing experience. I paid €[redacted].00 for heavy baggage without clarity on the weight. The logistics at the airport were poor as I couldn't adjust my luggage weight. Inside the plane, a larger passenger made my 8-hour journey uncomfortable. Despite polite requests, the situation wasn't resolved. This made me feel discriminated against and uncomfortable. The airline's handling of the situation was disappointing. Sharing this experience to vent and hoping for better journeys ahead. Thank you, Siglinde
Reported by GetHuman-siggyjan on Thursday, November 1, 2018 6:19 PM
I am Mohamad Alawa from Detroit, Michigan, USA. My booking code is QG7KN9. I was refused boarding at the check-in counter on October 31. The manager at the counter displayed a very negative attitude and prevented me from boarding my flight. Despite presenting a document signed by the Consulate General of Lebanon in Detroit stating that Syrian citizens do not require a visa to enter Lebanon, I was not allowed to board. I request full compensation for the distressing situation I experienced and urge to be accommodated on the flight to Beirut today, November 2, even if it requires upgrading me to first class at your expense.
Reported by GetHuman1472374 on Friday, November 2, 2018 6:08 PM
Hello, I am reaching out to Lufthansa regarding my claim with file reference number MADLH23773. This file number is for a lost checked bag on a flight from Washington to Madrid, Spain on October 28, [redacted]. Due to this issue, my bag was delayed and some clothing items were missing, leading me to spend over [redacted] EUROS on emergency work attire and miss taking my prescription medicine. I am requesting a total claim of [redacted] EUROS for the delayed arrival of my bag, emergency wardrobe expenses, and the replacement of a stolen shoe. I hope to hear back promptly regarding my claim. Thank you. - John Rose.
Reported by GetHuman1480245 on Saturday, November 3, 2018 4:15 PM
Subject: Assistance Required for Insurance Claim (Airline Confirmation Code: QQ76ZQ - LH) To Whom It May Concern, I am writing regarding a reservation with Lufthansa (Confirmation Code: QQ76ZQ - LH) on August 6, [redacted], from San Diego, USA to Prague, Czech Republic, with a connection in Frankfurt. Unfortunately, due to a security issue at Frankfurt airport, I missed my connection to Prague on August 7th. Consequently, I arrived in Prague one day late on August 8th, causing me to lose a day of my pre-arranged tour. As my trip was insured, I plan to file a claim to recover the cost of the lost day of the tour. To proceed with my insurance claim, I require a statement from Lufthansa confirming the delay and the reason behind it. I possess all the boarding passes for the said trip. Kind Regards, J. A. Pawluczuk
Reported by GetHuman-jpawlucz on Saturday, November 3, 2018 9:42 PM
Dear Customer Service, I am seeking assistance with changing my departure date due to unforeseen circumstances. My name is Glicerio Corcuera, and my ticket number is #[redacted][redacted] with confirmation number KNQZDY. I made the booking through ASAP Tickets with the help of agent Joy reachable at [redacted]. On September 14th, I departed from Cleveland, Ohio, at 2:41 PM on flight LH [redacted] to Washington, then continuing on flight LH [redacted] to Brussels. My planned return is on December 13th with flight LH [redacted] to Newark, then LH [redacted] back to Cleveland. Unfortunately, I had an accident and require an earlier departure to consult with my Orthopaedic specialist at the Cleveland Clinic due to lack of medical insurance. I kindly request information on the process and any requirements involved in changing my flight date. Thank you for your prompt attention to this matter. Sincerely, Glicerio Corcuera P.S. Please forward your response to my email at [redacted]
Reported by GetHuman1458738 on Sunday, November 4, 2018 10:45 AM
Dear Sir, I am filing a complaint regarding missing my connecting flight at Frankfurt airport on October 20, [redacted], on flight LH958 to Birmingham due to receiving incorrect gate information from a staff member with an Asian appearance and a goatee. Despite my boarding pass and the departure screen showing gate B58, he directed me to gate C6, which resulted in me and another passenger both missing our flights. The confusion and running between gates caused me great distress and additional security checks. After being misinformed, I was unable to board my flight and subsequently missed work commitments and time with my children. I had to make alternative travel arrangements to reach the UK and faced additional costs and stress without a charged phone for communication. I am deeply upset by this experience and request a thorough investigation into the miscommunication from the staff. I also seek compensation for the inconvenience and emotional distress caused. I am willing to provide further evidence if required for your review. Your swift attention to this matter is greatly appreciated. Sincerely, L.
Reported by GetHuman-gurjb on Monday, November 5, 2018 11:24 AM
Subject: Flight Delay Compensation Request - Booking Ref: M84OV7 Dear Customer Service Team, I am writing to address a delayed Lufthansa flight and seek compensation under EC Regulation [redacted]/[redacted]. The flight details are as follows: - Booking Reference: M84OV7 - Flight Number: LH0600 - Departure Airport: Frankfurt International Airport (FRA) - Scheduled Departure Time: Wed 31/10/18 21:16 - Arrival Airport: Imam Khomeini International Airport (IKA) - Passengers: 1. Mr. ABBASGHOLI KARIMI 2. Mrs. SOLTAN BAHRAMI I am requesting the fixed compensation as outlined in EC [redacted]/[redacted]. The passengers, my parents, faced significant challenges due to this delay, including mobility issues and missed arrangements. More details are available in the boarding passes attached. Kindly, my payment details are on my Lufthansa profile. I anticipate your reply within 14 days. Failure to provide a satisfactory response may compel further action. Thank you, Masoumeh Karimi Address: [redacted] De Teck Street, Montréal, Québec, Canada, H1L 1J5 Phone: [redacted]
Reported by GetHuman-karimim on Monday, November 5, 2018 6:27 PM
I have made a booking for a flight from Seattle, USA to New Delhi, India and back for myself and my wife. Unfortunately, my wife's health has deteriorated, and she is currently undergoing treatment for critically high blood pressure. Due to her condition and ongoing medical tests, I am unsure when we will be able to travel. I am requesting a refund for our tickets. The booking reference is SZYN4L, issued on October 6, [redacted]. The names on the tickets are Mr. Vinay Bhatnagar and Mrs. Madhu Bhatnagar.
Reported by GetHuman1504643 on Tuesday, November 6, 2018 6:03 AM
I booked a round trip from Seattle, USA, to New Delhi, India for my wife and myself through our Travel Agent in Chandigarh, India. Unfortunately, my wife's health deteriorated with critically high blood pressure, and she is not responding well to treatment. Multiple investigations are ongoing, and I am unable to travel or determine a new date for our trip at this time. I kindly request the cancellation of our booking and a full refund of the amount paid.
Reported by GetHuman1504643 on Thursday, November 8, 2018 7:04 AM

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