Lyft Customer Service Issues

Archive 12

The following are issues that customers reported to GetHuman about Lyft customer service, archive #12. It includes a selection of 20 issue(s) reported June 28, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
URGENT!!! My account has been compromised. An unauthorized user is repeatedly generating Lyft codes to my phone, leading to my Gmail password being changed twice this morning. Even with increasingly complex passwords, the issue persists. I have activated two-factor authentication on Google and blocked the device responsible for the password changes. It seems my Google account is secure, but I urgently require Lyft's assistance to address this alarming situation. I am prepared to deactivate my Lyft account if necessary. It is concerning that Lyft's service is being exploited in this manner, aiding the unauthorized access to my email. I implore Lyft to investigate and resolve how this individual is utilizing their platform to breach my Gmail account security, or to delete my Lyft profile completely if the issue persists.
Reported by GetHuman829049 on Thursday, June 28, 2018 1:37 PM
I noticed unauthorized charges from Lyft on my bank account last Saturday, a total of three times, which I did not make. Although I do not have an account with Lyft, my daughter, B.L., does. It seems she may have used my bank card previously, leading to these charges. I believe her account is linked to her phone number, which is [redacted]. I want to clarify if she made any transactions from my account on June 22, as that is when the charges appeared. I have not given consent for anyone to use my account for these charges.
Reported by GetHuman-pfoxlong on Thursday, June 28, 2018 5:27 PM
I was double charged and charged to the wrong card for a ride around 5 pm in Philadelphia on Saturday, June 24th, [redacted]. Additionally, the 25% discount was not applied, and when I tried to add a tip, I was charged a second time for the ride. After my bank declined the charge, I called to resolve the issue, but I was charged twice. I am requesting a refund and an apology for this error. I travel frequently and this negative experience has impacted my decision to continue using Lyft. If this matter is not resolved promptly, I will no longer utilize your services. I have previously used Uber without any overcharging issues. It has been nearly a week since my initial contact with your organization, and I have not received a response. My contact number is [redacted].
Reported by GetHuman-dawnbv on Friday, June 29, 2018 5:18 PM
As a driver for both Lyft and Uber, I face an issue when receiving a Lyft ride while being online on both platforms. If I don't go offline on Uber within 3-4 seconds, the Lyft ride gets cancelled, which is too quick. The Lyft app shows the cancellation as initiated by the rider. If I don't start driving to the rider within 10 seconds, the ride might also get canceled. Uber claims it's the first time they've heard of this problem. Other drivers suggested using a separate phone for each app or using the Mystro app. The last resort is to go offline immediately, which is challenging in heavy traffic. I wonder why this problem occurs only with Lyft rides while I'm online on Uber and not the other way around. Additionally, why does it show as if the Lyft rider cancels the ride after I've already accepted it?
Reported by GetHuman-rksonne on Friday, June 29, 2018 6:10 PM
I have some concerns about the charges on my recent trip in Orlando. While I can see the charges clearly listed under my trip details, the charges on my Amex bill do not match up. It appears that there are multiple charges for the same trip, and many of them do not align with the charges listed under my trips. It seems as though drivers can change the price of the trip without informing the customer, even charging for errors on their part. On one trip from Universal Park to my resort, the driver took a route that was significantly longer, but I couldn't communicate with him as he didn't speak English. This discrepancy has left me feeling confused, and I hope that the charges on my Amex bill will eventually match up with the trip details. I wonder if each trip will be charged separately on Amex and if the pending trips will be resolved soon. This was my first experience using Lyft instead of renting a car, and while it was mostly positive, the billing process has been quite challenging.
Reported by GetHuman-gvburns on Friday, June 29, 2018 6:47 PM
Today, I requested a Lyft due to the rain while leaving work. After the driver was assigned, it showed an eight-minute wait, but it ended up taking 20 minutes with no communication about the delay. When he arrived, he was at the wrong location, and I couldn't go to him due to the heavy rain that caused me to book the ride in the first place. Consequently, I had to cancel the Lyft. I'm requesting a refund of the $5 cancellation fee since the driver's error caused the situation. I tried contacting him to no avail. This experience has been disappointing, though I do plan to use Lyft in the future. Hopefully, I can get the refund without any issues. Thank you.
Reported by GetHuman-cducharm on Friday, June 29, 2018 7:25 PM
I am a devoted Lyft customer, but today marks the second time I encountered an issue with a Lyft driver not showing up. At approximately 3:30 pm, I requested a ride from 88 Lexington Ave in NYC to [redacted] Bay 34 St in Brooklyn. The driver indicated they would arrive in 2 minutes. After 5 minutes, I tried to contact the driver several times with no success, and only reached their voicemail. After waiting for 15-20 minutes with no sign of the driver, I attempted to cancel the ride. When I tried to book another Lyft, none were available nearby, leading me to take a yellow cab. I faced discomfort in the cab due to a broken seat, poor air conditioning, and a tear in the back seat. Despite my efforts to cancel the ride, I was charged a no-show fee. Kindly refund this fee to me. Thank you. - R.G. bogus
Reported by GetHuman-bobgell on Saturday, June 30, 2018 1:24 AM
As a visually impaired individual, I use the Lyft app on my iPhone with the voice-over feature. Recently, with the new update, after completing my ride, I could only see the option to tip the driver, but not to rate them. I expected it to take me to the ratings screen like it did before. I preferred the old version because it was easier to navigate. I also find it illogical to have to enter the destination before the pick-up location. Can you please consider reverting to the previous format of the app? Thank you, Mason.
Reported by GetHuman-masonfes on Saturday, June 30, 2018 4:21 AM
I used a Lyft Line and was quoted a price of $7 for the ride. However, upon reaching my destination, I was charged $32. Lyft informed me that the fare was actually $15 with added prime time charges that were not disclosed initially, amounting to a [redacted]% increase. Despite selecting Lyft Line for a discount, the final charges did not align with the original quote. This misrepresentation of the fare misled me, affecting my choice of transportation. Given the true fare, I would have opted for public transit or reached out to a friend. My budget does not allow for such unexpected expenses.
Reported by GetHuman-lyamaguc on Saturday, June 30, 2018 1:43 PM
Change of Address Issue with Lyft App My address has recently changed from [redacted] Yoakum Pkwy, Alexandria, VA [redacted], an 18-story condo building, to [redacted] Split Creek Lane, Alexandria, VA, which is an adjacent townhome community. I have utilized ride-sharing services like Lyft and Uber extensively, and this address change only seems to affect my Lyft experience. Today, I faced challenges as three Lyft drivers cancelled on me before the fourth one finally picked up and allowed me to explain the situation. Despite the small 60-yard distance between the two addresses, they belong to distinct communities with a fixed boundary and separate roads. When I use Google Maps, there is no confusion with the address, but unfortunately, this seems to be an issue exclusive to the Lyft app. While I generally find Lyft preferable to Uber, this ongoing GPS problem may push me towards using Uber more frequently unless resolved promptly. I appreciate any efforts made to address and rectify this inconvenience.
Reported by GetHuman837006 on Saturday, June 30, 2018 5:26 PM
Today, Sunday, July 1, [redacted], a Lyft driver picked me up at Roxbury Crossing near Malcolm X Blvd in Boston, MA. My destination was 15 Parker Hill Avenue, Roxbury, Boston, [redacted]. The driver, who is African, was very rude. I accidentally clicked "add friend" and immediately canceled before any driver was assigned. I then reordered a Lyft ride, realizing I had been charged without a driver being contacted. When the driver arrived, I explained the situation, and he suggested I contact Lyft to resolve the issue. The driver mentioned having two more passengers to pick up, and when I asked about the proximity to my stop, he became rude, making comments about my ride choice. The 5 to 7-minute ride turned into a 26-minute journey as he picked up a fourth person. He falsely marked me as dropped off while I was still in the car, leading to confusion. Ultimately, he abruptly stopped near East Huntington Avenue, asked us to get out, and swore at us. I am requesting a full refund of $6.02 for this disappointing experience. I have uninstalled the app to express my dissatisfaction. The driver's name starts with "O," drives a Nissan Sentra, and is also African.
Reported by GetHuman840131 on Sunday, July 1, 2018 10:43 PM
I encountered some issues with driver Michael during my ride. When I contacted him about passing by me, he responded rudely, complaining about being downtown and dealing with traffic. Despite my attempt to explain, he continued without listening. Michael seemed unfamiliar with the directions to the hotel, even questioning GPS instructions. Throughout the journey, he did not apologize for the inconvenience. Upon reaching the hotel, he called me saying he was waiting, which was unnecessary as I had no further plans. Now, I see a charge of over $20 for a brief 4-minute ride, mainly because of his unnecessary waiting. I am reluctant to pay for this additional time. I would appreciate the chance to provide feedback on his behavior, as it was significantly below the standard I am used to experiencing with other drivers.
Reported by GetHuman840440 on Monday, July 2, 2018 1:32 AM
My account has been suspended and still hasn't been reactivated. I haven't been provided with any evidence of the customer's allegations of intoxication. As a devoutly religious person who doesn't drink or smoke, this situation is particularly distressing. Lyft is my primary source of income, and I am aware of which rider made these false accusations against me. The rider's inappropriate and offensive questions during the ride were seen as racist by me, and when I didn't engage with them, he likely retaliated by filing this complaint. Despite his behavior, I remained polite and completed the ride as usual. Please reinstate my account promptly, as I am confident I haven't violated any policies.
Reported by GetHuman841336 on Monday, July 2, 2018 1:25 PM
I recently reviewed my ride experience, and it was the scariest ride I've ever had, whether Lyft, taxi, or any other service. During the drive, the driver was weaving in and out of lanes, talking with hands off the wheel, and even asked us to engage in conversation to help her stay awake. She took her phone off the stand to show us photos of her family, made a phone call, and started texting while driving on a busy highway. After we asked her to stop, she apologized and ceased texting. The ride concluded with her slamming on the brakes at a stoplight, likely due to drowsiness affecting her judgment. The experience was terrifying, and I'm relieved to have reached the airport safely. I assume Lyft will reimburse the charge for this ride.
Reported by GetHuman841724 on Monday, July 2, 2018 2:48 PM
I scheduled a ride with two stops for my husband and me. We were waiting at [redacted] Telegraph Hill Blvd. when the driver claimed to have arrived. However, as we live in a cul de sac, there was no sign of the driver. Upon calling him, I struggled to understand his poor English as he insisted he was at the correct address. When I requested the cross street, he mumbled incoherently. Despite giving him a chance to clarify, he repeated the same unclear response. Frustrated, I ended the call, only to discover a $5.00 cancellation fee. We needed to run errands and feel unfairly charged. It is disheartening that the driver did not acknowledge his mistake. - Lynda M.
Reported by GetHuman-mottly on Monday, July 2, 2018 8:17 PM
On Friday night, I arrived at Union Station in Los Angeles and requested a Lyft ride. The driver accepted and was supposed to be 2 minutes away, but then called to say it would take 10-15 minutes due to another passenger. I asked him to cancel, as I couldn't wait with my child, but he hung up. When I tried to cancel, I was only given the option with a fee, which I find unreasonable since I didn't use the service. We ended up requesting another Lyft on my wife's phone. I see a $5 charge from that driver. I want to file a complaint against the driver for his irresponsibility and failure to cancel, request a refund, and feel I should be compensated for this inconvenience. I had trouble finding customer service and had to complete a lengthy complaint for what should have been a simple issue.
Reported by GetHuman-cdmagana on Monday, July 2, 2018 9:49 PM
Hello, my name is Kay G. I have been a loyal Lyft/Uber customer for over a year. I have taken advantage of many discounts I receive via email. However, in the past week, the discounts and emails have been disappearing when I try to use them. I was supposed to have half-off my next 10 rides, as well as ongoing half-off promotions until July 1st and on weekdays throughout July. Today, when I tried to use the 50% off promotion, it was no longer available in my app and only a 10% discount was being applied. I am confused and upset as I rely on these discounts. I am not wealthy and truly value these bonuses. Can someone please help me understand what is happening? Thank you.
Reported by GetHuman-twokindh on Tuesday, July 3, 2018 5:15 AM
During a recent Lyft ride with my cousin, I was dismayed by the driver's inappropriate comments about special needs individuals. As someone with a special needs sister, I found her remarks disrespectful and insensitive. I believe the driver's ignorance on this topic is concerning and could potentially be hurtful to other passengers. While I don't have the driver's name as my cousin requested the ride, I did manage to note down her license plate number: 7UPG591. I feel that some form of action should be taken to address this behavior.
Reported by GetHuman-vennessa on Tuesday, July 3, 2018 6:45 AM
I keep receiving promo codes from Lyft via email, but when I try to enter them in the app on my phone, they don't work. Every time I enter a code in the designated space on the app, it says the code is invalid. This issue has occurred with several codes. Additionally, when attempting to enter a reward code for being a five-star rider, it indicates that I am ineligible due to having used Lyft before. I'm puzzled as to what I might be overlooking in this process.
Reported by GetHuman845734 on Tuesday, July 3, 2018 2:41 PM
I requested a ride last night after 9:30. The driver was unprofessional, from [redacted] LaSalle to [redacted] Garland. She parked in the middle of the street, delayed me, and struggled with her phone. I had limited funds, and $26 was deducted for a short ride that should cost $5. The driver used my phone without permission and left a $10 tip without my consent. Please refund the excess charges and investigate the driver's behavior.
Reported by GetHuman-appelche on Tuesday, July 3, 2018 3:17 PM

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