Macy's Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Macy's customer service, archive #1. It includes a selection of 20 issue(s) reported December 13, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The online typing chat is currently unavailable, as it has been at other times this week. I was able to chat with a representative last night, but I wasn't ready to place my order until today. The issue, as confirmed by the chat agent, is that one of Clinique's gift with purchase items is having difficulty being added to the cart. The agent mentioned taking note of my cart id# to place the order when I was prepared. I had called customer service the previous night and ended up waiting until it transitioned to being unresponsive.
Reported by GetHuman-llayjac on Sunday, December 13, 2015 12:17 AM
I went shopping last week for Christmas gifts and bought men's outerwear (item #[redacted]01) with receipt #R[redacted][redacted]00. Unfortunately, I discovered a security device was left on the jacket when I got home and had to now return to Macy's to have it removed. This has been inconvenient and embarrassing, as I now have to visit my friend's house to pick up the jacket and make another trip to the store. I am considering reaching out to Macy's corporate office to address this unfortunate experience.
Reported by GetHuman-jiangzl on Sunday, December 20, 2015 5:55 PM
The down comforter I purchased from Macy's arrived with feathers floating around my bedroom. It was poorly sewn with masking tape, and to my horror, I discovered a urine stain and possibly a bloodstain on it. I am too traumatized to even touch it, as it poses a health risk. I paid $[redacted].00 for it, with a $50.00 coupon, totaling $[redacted].00. This unacceptable product has greatly disappointed me, as it was a gift. I urgently need Macy's to retrieve this hazardous item. I am seeking a prompt response from Macy's as I am considering legal action over this appalling purchase. - Lloyd E. Address: [redacted] Loreto Way, Sacramento, CA [redacted]
Reported by GetHuman-l on Saturday, December 26, 2015 5:55 PM
Hello, my name is Luzshairy. I am reaching out to Macy's via email regarding a situation where there was a fire during a snowstorm, resulting in families losing everything. The mother on the third floor has experienced severe injuries, including fractures to both arms, spine, and legs, leaving her in a wheelchair requiring therapy to walk again. Her son also broke his leg. These families are now in dire need of assistance. I am inquiring if Macy's would be able to provide them with vouchers or gift cards to help them purchase clothes and undergarments. If this is possible, please let me know and I can provide you with the necessary names and further details. Thank you.
Reported by GetHuman-luzshair on Sunday, February 12, 2017 8:47 PM
While dining at Riverchase Galleria mall’s food court, my companion hurt her foot, and it started bleeding. We weren't sure how to get first aid until Macy’s employee, “Anthony,” noticed. Despite being on his break, he kindly offered help. Anthony quickly returned with bandages, alcohol, and peroxide, going out of his way to assist us. His compassion and kindness were truly appreciated. This experience has made me reconsider shopping at Macy’s, and I plan to buy part of my summer wardrobe there tonight. Anthony's actions have shown me the value of exceptional service, and I’m willing to pay more for it. Thank you, Anthony, for your generous help!
Reported by GetHuman-chuckdub on Saturday, May 12, 2018 1:09 AM
Order #[redacted]. I sent back 2 items in one package through UPS on 4-12-18. I got an email confirming one item's refund but not the other. Macy's said the missing refund is being looked into by another department. After nearly 6 weeks, they mentioned it might be lost. I believe it's not my fault if it's lost. I paid for and returned both items expecting a refund. Even though it's not much money, it's the principle. I believe Macy's should do better, and I would appreciate a prompt refund. Thank you. Marilyn R.
Reported by GetHuman-rogersmj on Saturday, May 19, 2018 2:37 PM
On the 18th, I made a purchase. However, my order got cancelled. It took 8 hours to reach a representative, who promised to transfer me to a manager but suddenly ended the call. I called back to place the order again, just to discover today that it was still cancelled. Despite being assured of the same prices, a rude manager later denied honoring the agreed prices via email. I demand to speak with a higher executive promptly.
Reported by GetHuman701235 on Sunday, May 20, 2018 9:12 AM
I recently ordered GoldToe Men's Fluffies socks from Macy's as part of a buy 3, get 1 free promotion, expecting to receive the bonus pair. Unfortunately, even after re-ordering, the extra pair was still missing from my shipment. Macy's accused me of ordering incorrectly instead of acknowledging the missing item. After two hours on the phone with customer service, they finally corrected my purchase to exclude the bonus pair, even though I was in the right. When I called back seeking a resolution, they did not offer to make it right by providing the extra socks owed to me. I requested a refund for the missing pair as compensation for the inconvenience caused by Macy's mistake.
Reported by GetHuman706068 on Monday, May 21, 2018 10:30 PM
I purchased Travelpro luggage from Macy’s around five years ago, and since it has a 10-year warranty, I wanted to exchange a cracked piece and another one with a broken strap. I had all the original packaging and tags. I didn’t want a refund, just an exchange. Due to my rheumatoid arthritis, I needed assistance and went to Somerset Mall. Unfortunately, my experience with a salesperson named Holly was unfavorable. I felt she was prioritizing other customers over me, which made me uncomfortable. Eventually, Ms. Brenda helped me, and I had to leave the luggage at the store until I found the correct receipt. I only found one so far, but both pieces were purchased at Macy’s. Additionally, I believe that returning a credit card or a receipt should be done directly to the customer's hand and not on the counter, as it is disrespectful. Macy’s has always been my favorite store.
Reported by GetHuman711564 on Wednesday, May 23, 2018 5:02 PM
On May 20, [redacted], at 1:20 pm, my partner N. Johnson and I visited Macy's. After feeling an urgent need for the restroom, we reentered Macy's through the metro entrance. Being 8 months pregnant, I used the restroom near the HR office despite encountering an issue with employee M. Marshall, who adamantly denied my request. Despite explaining my previous employment at Macy's for four years, she remained hostile, even calling security on me. Witness S. observed this incident, and it took some effort to finally obtain Marshall's name. The head of security, P., and manager J. intervened, promising action. I seek justice for the mistreatment I faced and hope Macy's addresses this matter to avoid further escalation to the media outlets listed.
Reported by GetHuman721468 on Saturday, May 26, 2018 8:06 PM
I recently shopped at Macy's Backstage in New Hyde Park, NY, and had a disappointing experience. While checking out, I asked the sales associate Shane about a discounted opened cologne, and he made me feel accused and uncomfortable. There were issues with pricing on dresses as well, leading to a situation where the manager had to intervene. I felt humiliated and upset by the way I was treated during this visit, as I have been a loyal customer in the area for two years without any previous incidents. This kind of treatment is unacceptable, and I hope that steps can be taken to prevent others from experiencing similar discomfort in the future. Shopping should be a positive experience without the fear of being judged or accused unfairly.
Reported by GetHuman-lady_tud on Wednesday, June 6, 2018 5:31 PM
Order # [redacted] Hello Macy's, I want to express my satisfaction with my recent order. I am delighted with every item I received. It's rare that everything fits me so well, and I appreciated the flattering prints and colors that complement my body shape. Despite having a wider waist, the clothing suits me nicely. I especially like the quality of the fabrics; they have a pleasant matte texture and are not see-through, a feature I highly value. This small but essential addition to my wardrobe now offers me a convenient option for casual wear or quick outings. I can effortlessly throw on these comfortable tops and feel confident throughout the day, without any discomfort or itchiness. Thank you for providing such lovely pieces. Keep up the great work!
Reported by GetHuman758932 on Thursday, June 7, 2018 6:53 AM
Hello, I have encountered ongoing issues at your Home Dadeland store in Miami, Florida with the disrespectful staff members. During a recent visit, I experienced a frustrating situation while trying to make a purchase. Despite being next in line with a $[redacted] item, the cashier prioritized other customers and ignored my request for assistance causing a delay. When I asked for someone else to help, the cashier displayed unprofessional behavior and showed impatience towards me, making the whole experience uncomfortable. Even after speaking to a manager about the incident, no resolution was reached. Additionally, during a later visit to buy a $[redacted] set of silverware, I was promised a promotion by the sales representative that was not honored upon delivery. Contacting customer service only added to my frustration as I received unhelpful responses and poor service. The lack of professionalism and follow-through has left me feeling disappointed and reluctant to continue shopping at Macy's.
Reported by GetHuman760052 on Thursday, June 7, 2018 4:40 PM
I purchased a purse and wallet as a gift, removed the tags, and wrapped them. However, when my mom opened the gift at Macy's at the Northlake mall, we discovered that the purse had been previously returned with missing accessories and had a used lipstick tube and a weight watcher book inside. Despite having the receipt, the manager refused a return, citing their tag policy. I contacted customer service, who tried to assist but was met with the same response from the store manager. All I am requesting is a refund of $[redacted].96 to my card and to return the items. This experience has left me disappointed as I typically enjoy shopping at Macy's, despite having to travel from Hickory to Charlotte for the store. Thank you for your attention to my issue. Best regards, S. Ellis.
Reported by GetHuman801318 on Tuesday, June 19, 2018 10:04 PM
I bought a pair of sandals from an out-of-state Macy's store during my travels in March. At the time of purchase, the cashier inspected the shoes, likely to ensure they were the correct ones. I got these as a "last call item" on March 28th. Recently, on Father's Day, I found out I received 2 left shoes. I visited my local Macy's, though I misplaced my receipt, my payment method was a credit card, and Macy's usually can retrieve it. The staff scanned the shoes and said they couldn't help due to the purchase being over 30 days old. They explained no manager could override this policy. I wasn't seeking a refund, just an exchange. Unfortunately, they refused, citing the 30-day policy. I only noticed the issue when I wore the shoes recently and am frustrated as I've never encountered this problem before at Macy's. I hope to find a resolution to this issue.
Reported by GetHuman-ms_danis on Wednesday, June 20, 2018 2:59 AM
I bought a pair of boots from Macy's, unsure but relying on their [redacted]-day return policy. Upon returning them at month five, I was denied due to a 30-day limit for last chance purchases. I pointed out the return policy inconsistency on the receipt and expected clearer communication from the staff. The store did not provide the one-time courtesy I requested. I'm disappointed in the lack of customer service and would like a refund or store credit.
Reported by GetHuman804999 on Wednesday, June 20, 2018 10:23 PM
Upon returning a ring at the Deerpark store in Humble, Texas, Ms. Syble assisted me while another worker at the watches counter, a person of possible Indian descent, observed without offering immediate help. Both Ms. Syble and I are black, and I felt uncomfortable with his behavior. Even though I am a nurse and can afford what I want, I felt discriminated against. Additionally, when a biracial couple approached the same counter, the worker focused on them, making Ms. Syble wait to help me and assist the couple. His actions were concerning and unprofessional, making me question returning to the store for the upcoming ring sale. It's disheartening to experience such treatment, as all customers should be valued equally regardless of their background.
Reported by GetHuman-jjuliepu on Wednesday, June 27, 2018 11:20 PM
I've had a challenging experience trying to make a purchase for a special occasion. Despite being loyal customers, my husband faced difficulties opening an account to buy me a handbag for our special occasions. We reached out for help on a promotion, but the website, chat, and text message sign-up didn't work. After multiple calls, we were assured of a 25% discount, but the confirmation text never came through. The following calls resulted in confusion and misinformation, causing frustration and wasted time. The lack of clarity and support has been distressing, especially given our tight budget and health issues. The unresolved issue has caused us significant inconvenience and disappointment.
Reported by GetHuman838906 on Sunday, July 1, 2018 1:55 PM
As a loyal Macy's customer, I've never had issues with my orders until recently. Despite ordering Frango mints, a favorite of mine, without any problems in the past, this year's orders have been a different story. During a particularly warm spring, my candies arrived melted to one side due to being shipped in high temperatures. Despite raising the issue with pictures and receiving refunds or replacement attempts, the problem persisted. Two orders even arrived in a plastic envelope, which seems unsuitable given the heat sensitivity of the product. After a month of waiting for a resolution, I'm still without my candy and am being asked to send back the melted products again for a replacement. As a Macy's customer, I believe using appropriate packaging for items like the cheesecake, which arrived in a box with styrofoam and a cold pack without any issues, should be standard practice. It's frustrating to see the same shipping method being used for the candies despite multiple failed attempts. This situation has caused me extra costs and inconvenience, particularly since I am a cancer patient with limited mobility. I hope for a swift resolution to this ongoing issue. Thank you, Roseann M., from Laurelville, Ohio.
Reported by GetHuman-hysister on Tuesday, July 3, 2018 5:50 PM
I've been dealing with Macy's customer service for three days regarding order #[redacted]. Despite canceling the order, it was shipped and I was charged. None of the customer service representatives has resolved this issue. A representative impersonated a supervisor and assured me of a call back to fix the problem, but I have not heard anything as of 7/16/18 at 13:00. I'm frustrated with the lack of communication and inability to reach a resolution. I'm tired of being misled and redirected. I just want to speak directly to management to get my $63 refunded promptly. Please call me at [redacted]. Thank you, Sherrie Z.
Reported by GetHuman885870 on Monday, July 16, 2018 5:03 PM

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