Magellan Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Magellan customer service, archive #1. It includes a selection of 20 issue(s) reported June 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased the RoadMate 5632T-LM GPS but cannot confirm it as it doesn't display the model. The Model No. is N509M-[redacted] with the Serial Number: RM9612&-LM and p/N: [redacted]-[redacted]. Unfortunately, I cannot locate the receipt due to a recent move, but the purchase was made within the last 9 months. The touch screen on my GPS has not been responsive for several months, making it unusable. This issue is discouraging and frustrating, especially when relying on it for navigation. I suspect there might be a screen defect. Getting assistance has been challenging, so I hope this message reaches the right person. I urgently require a replacement unit as we travel frequently and heavily depend on the GPS. I would be grateful for prompt action on this matter. Please feel free to contact me at [redacted]. Thank you, Holly M. R.
Reported by GetHuman-hollyrod on пятница, 29 июня 2018 г., 22:42
I have a RoadMate RV9490T-LMB that was replaced in November [redacted] due to an issue, and now the replacement is experiencing the same problem after 8 months. The transaction number for the replacement was EC[redacted]8. This will be the third time this specific model has failed and needed to be replaced. Recently, when turning it on, I only see the Magellan logo, then the screen goes haywire with flashing horizontal lines. It's become completely unusable. The GPS has been in the same vehicle on the supplied windshield mount for the past 8 months, consistently connected to 12v power with the provided accessory plug. I've attempted restarting several times without success. I urgently need a warranty replacement once more. I've tried contacting [redacted], but I keep getting a busy signal. Please reach out to me promptly at [redacted] during Eastern US Time. Thank you. Jerry W.
Reported by GetHuman942846 on четверг, 2 августа 2018 г., 15:41
I have encountered issues after switching from Content Manager to SmartGPS. I am unable to log in to SmartGPS to access the lifetime updates that I have already paid for. Every time I attempt to log in, I receive a prompt to download a browser device plug-in. Despite following the instructions provided, I have not been successful in resolving this problem. I have reached out to tech support multiple times without receiving any assistance. I genuinely want to log in and receive the updates that I am entitled to. I have been a satisfied Magellan customer in the past, but my confidence in the company is wavering. I hope for a resolution soon, as I value my device but am becoming increasingly skeptical. Thank you, G.T.
Reported by GetHuman-gtmab on воскресенье, 26 августа 2018 г., 13:17
I recently purchased a new Magellan GPS on eBay but it came without an activation code or a receipt with the code. I tried entering the DiSa code on www.getmycode.com, but it said the retailer was not authorized. I only have three attempts to input the correct DiSa code before the device might be disabled. The website states that eBay is an authorized seller for electronics needing an activation code. I am in need of the activation code for my Magellan RoadMate RM7771SWLUC. Despite being advertised as a 7771LMT, which is a USA model, I am uncertain if SWLUC indicates it was intended for Spanish-speaking countries or France. It was advertised to have maps for the US, Canada, and Puerto Rico installed.
Reported by GetHuman-mjbr on четверг, 27 сентября 2018 г., 17:09
My Magellan RoadMate was functioning correctly until it suddenly stopped. A screen now prompts me to update the unit after saving data, with no additional guidance provided. I have attempted various solutions such as turning it off and on, pressing the top left button, and using a paperclip in the reset hole, but nothing has resolved the issue. I am seeking assistance on resetting the unit or any steps required to restore its functionality.
Reported by GetHuman1280392 on воскресенье, 7 октября 2018 г., 20:29
I.D. XEH[redacted]59: Benjamin M. was informed verbally that his stay at Valley Recovery located at [redacted] Fair Oaks Blvd., Sacramento, CA [redacted] was denied. Upon requesting a written denial explaining the reason, the case manager could not provide one. Benjamin then requested his mother be allowed to see the clinical information but was also denied. Additionally, he was not permitted to use his cell phone to call Magellen. With 10 days of sobriety after a 9-year struggle with substance abuse and now facing homelessness, Benjamin is in a vulnerable situation. There are concerns about an unsafe discharge without access to medical care or a proper transition to outpatient rehab. Despite Benjamin's mother contacting Magellen to escalate the issue, her requests to speak with the Network Manager or Medical Director were refused, indicating that Benjamin's rights may be being violated. This notification was made on February 13, [redacted], at 11:17 a.m.
Reported by GetHuman2201120 on среда, 13 февраля 2019 г., 19:18
I own a GPS unit, the RM9616T-LM, which is around 2 years old. Lately, it has been falling off the window onto the dashboard, only dropping about an inch. This issue started a year ago and now occurs monthly or bi-monthly. Since its last fall, the GPS no longer automatically turns on when I start the vehicle; I have to manually power it up by pressing the button on top. However, even when I manually turn it on, the device shuts down within 30 seconds without warning. I've attempted to restart it multiple times, but the problem persists. Sometimes it gives a warning before shutting off, other times it just turns off instantly. Any recommendations would be appreciated. Thank you, Jim.
Reported by GetHuman-jimprogw on вторник, 19 марта 2019 г., 17:04
I am having trouble updating my Magellan RoadMate GPS, model X1-[redacted]. Following online instructions, I am unable to access the menu as directed. I am looking to add newer locations like shopping centers and movie complexes, but have been unsuccessful. This process is frustrating, and I am in need of prompt assistance. Calling for help is no longer an option, and navigating online forums has not been helpful as they often repeat the same directions. Please refrain from suggesting to "tap map," as that is not the correct method for this particular model and has not been successful. Thank you.
Reported by GetHuman2850827 on четверг, 2 мая 2019 г., 16:37
This is regarding my mom's GPS unit. She is elderly and depends on it for transportation. Unfortunately, the letter "a" is not functioning when she inputs an address, causing the screen to freeze. It also fails to recalculate the route when she makes a wrong turn. Moreover, it struggles to acquire a signal, leading to the screen turning off midway through a journey. She tried resetting the device, but it didn't resolve the issues. I kindly request either a replacement unit or repair for the RoadMate [redacted]-LM.
Reported by GetHuman2893647 on четверг, 9 мая 2019 г., 16:26
I've been facing difficulties with my GPS since the beginning. It often gives incorrect directions, like directing me the wrong way to get on the freeway from home. The rerouting is not effective; it keeps insisting on the original path. This is urgent as I have many unfamiliar medical appointments. Occasionally, it surprises me by taking me to familiar places using a better route, but usually, it leads me into unnecessary U-turns. Due to a closed head injury, I rely on my GPS named Faith to guide me correctly. In situations where Faith doesn't instruct me from the driveway, I end up guessing wrong, leading to longer routes, like turning a 7-mile trip into a 20-mile one. I hope this information helps and await your response while sitting in the car if you have any questions.
Reported by GetHuman3049106 on пятница, 7 июня 2019 г., 15:53
I encountered a significant issue with your customer service experience. I was placed on hold for an estimated 2 minutes but ended up waiting for 45+ minutes. There was no follow-up or communication during this time, even after seeing a live person was available. Eventually, I called the Magellan number as advised, only to be redirected to an automated message stating they do not offer live help for Magellan RoadMate. This has been a frustrating experience, and I've never felt compelled to leave a negative review before. I am giving you a 10-day grace period to reach out to me before I escalate this matter on various social media platforms. I sincerely hope for a resolution to my issue.
Reported by GetHuman3049106 on пятница, 7 июня 2019 г., 16:43
I am frustrated because the company decided that the lifetime of my GPS unit was only 3 years, which is different from my past experiences. I have a model 9212T-LM and believe that the lifetime should be until the unit stops working, not a set time limit. Due to health issues, I was unable to update the unit in the last 3 years. I am considering buying a different GPS with true "lifetime" updates. Correcting this issue is essential, as I am on a limited income. I have considered small claims court or even a class-action lawsuit due to the number of people facing the same problem.
Reported by GetHuman-badmedic on среда, 7 августа 2019 г., 21:41
I have been attempting to update my Magellan RoadMate 5220LM without any luck. I downloaded SmartGPS Eco, but it keeps getting stuck in a loop for repairs. Could someone please contact me at [redacted] to assist me? I have been trying for the past four weeks. I have purchased at least five units from your company, and this is the first time I have felt let down. Please give me a call. Thank you in advance. Chuck H.
Reported by GetHuman3860224 on четверг, 31 октября 2019 г., 14:49
We have encountered an issue with our 2 Magellan 7' N477 GPS units recently. While on the road, one unit made a strange noise and displayed lines on the screen, before shutting off – a departure from its usual behavior. Upon attempting to restart the unit, it failed to boot up. Surprisingly, the same scenario occurred with the second unit belonging to my wife later in the day. This simultaneous malfunction is perplexing, prompting us to seek advice on repair options or potential replacements. We are interested in knowing the cost of repairs or if purchasing the same N477 model or an upgraded version is feasible. Any guidance on how to proceed would be greatly appreciated. Thank you, David LaCosta.
Reported by GetHuman-lacosta on четверг, 14 ноября 2019 г., 2:46
I have two Magellan 7' 9465T-LMB GPS units that were working fine until we experienced a strange issue. After turning off the car, both units emitted a funny noise, displayed lines on the screen, and then went black. When attempting to boot them up again, they no longer function. My wife's unit had the same problem. We are interested in getting them repaired or potentially purchasing either the same model, Magellan 7' 9465T-LMB GPS, or a newer one. Any guidance on repair options or available models would be appreciated. Thank you, D. L. at [redacted]
Reported by GetHuman-lacosta on четверг, 14 ноября 2019 г., 19:26
I've sent three emails with my proof of purchase, ID picture, Serial #, and Case #[redacted]. Every time, I get a "submission error" stating my email lacks a valid reference ID or is not from a valid account. I've used both of my email accounts, one registered with your company. I'm perplexed. I need assistance to resolve this ongoing issue I've dealt with for over 2 weeks now. Please contact me urgently at [redacted]. Robert Zurline Email: [redacted] Email: [redacted]
Reported by GetHuman-zurline on четверг, 5 декабря 2019 г., 19:40
I recently encountered an issue while updating my GPS. The tech support team assisted me by fixing errors on my computer and installing Trojan security software for $99. After searching for the software on my computer, I could not locate it under Trojan security. Instead, I found Sophos priced at $30 per year, not $99. I suspect that I may have been misled by the tech support team. I kindly request an investigation into this matter. Thank you. Sincerely, Theodore L.
Reported by GetHuman-tgluebke on вторник, 10 декабря 2019 г., 15:33
I own a SporTrak Color GPS from [redacted]. It was very useful when I lived in Europe but hasn't been used for a decade. Recently, I changed the batteries, and it's working well. I need guidance on updating the software and maps for hiking. I use Apple products, so I'm looking for compatibility. Is there a USB connector available for the SporTrak with a direct USB to SporTrak connection? I live in Asheville, NC, and I'm looking for map products for the Carolinas, Yellowstone, and Portugal. Any help with updating my SporTrak Color is appreciated. Thank you. - G.A.
Reported by GetHuman-andergrp on суббота, 4 января 2020 г., 16:44
I own a SporTrak Color from around [redacted] that I recently started using after 10 years. I successfully replaced the batteries, but now I require a software update and current maps. I am seeking detailed instructions for both procedures. I use Apple products, so I want to know if your software is compatible with Apple systems or if I need access to a PC. My device has a nine-pin connector for the PC with the usual four-point screw-on attachment for the SporTrak. I own a USB adapter to bridge the gap between the male nine-pin plug and the female nine-pin original cord. I'm looking for a direct USB to SporTrak cord to streamline the process. Could you guide me on where to obtain the software update and provide instructions for downloading and installing it? Additionally, I am interested in purchasing new maps for North and South Carolina, Yellowstone, and Portugal. Please recommend the suitable products and direct me to where I can purchase them online. Thank you.
Reported by GetHuman-andergrp on среда, 8 января 2020 г., 16:48
I took my children to the Advocate Pediatric Developmental Center as recommended by their primary doctor to evaluate them for ADD, Anxiety, and other school-related emotional issues stemming from a difficult past. Their father subjected them to abuse, leading to emotional distress. Following our separation, my children disclosed the abuse, and I obtained a restraining order against him. During the evaluation, questions about past fears and sadness were raised. The evaluator's response indicated that my children were in imminent danger, and a report of neglect was filed with DCFS. This experience left my children feeling vulnerable and mistrustful of mental health professionals, affecting their emotional well-being and support at school. Despite lacking physical evidence of abuse, the DCFS worker focused on whether spanking occurred, which I clarified does not happen in our home. The unresolved evaluation process has left us seeking alternative providers through our insurance for closure.
Reported by GetHuman-luckylal on четверг, 23 января 2020 г., 18:39

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