Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about customer service, archive #1. It includes a selection of 20 issue(s) reported November 4, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased a three-month subscription for $65.97 through my niece's account in Minneapolis on 10/23/15. Lately, I've been prompted to log in again. After resetting my password, I can only access my old account instead of the one I recently paid for. I've only used the account for 7 days, so can I expect a refund of the $65.97 for the three months I paid for but didn't fully enjoy?
Reported by GetHuman-gincham on Wednesday, November 4, 2015 2:04 PM
I recently had my account blocked due to accusations of being rude. I received an email stating that my behavior violated terms of service, which is confusing because I have not been disrespectful to anyone on the site. The frustrating part is that did not provide specifics or allow me to explain or defend myself. I suspect someone may have made false claims out of spite. Additionally, I was charged for a full year subscription before getting blocked without warning. I am seeking assistance with resolving this issue.
Reported by GetHuman-ruben on Monday, February 8, 2016 9:59 PM
I recently signed up for a 3-month subscription. According to regulations, I have a 72-hour window to cancel my agreement. I have encountered numerous suspected scams and deactivated profiles, leading to frustration. I would like to downgrade my subscription to one month only and terminate my account promptly. I am providing this notice within the specified 72 hours timeframe and hope to receive a reimbursement for the remaining 2 months of my subscription. My username is Seek2connect.
Reported by GetHuman10901 on Sunday, May 29, 2016 2:28 AM
Hi there, I wanted to bring to your attention that my card has been charged twice by for renewed subscriptions in December [redacted] and March [redacted]. Despite explicitly marking "NO" for subscription renewals on the site, these unauthorized charges were made. I have always viewed as a reputable and ethical company, and I hope they can explain and rectify these actions. I have been a satisfied customer for years and believe in their honesty and trustworthiness. Please provide a non-[redacted] phone number with a [redacted] area code for customer service to address and resolve these issues. Thank you for your assistance in this matter. Mary G. Email: [redacted]
Reported by GetHuman-marygyze on Thursday, April 26, 2018 3:04 AM
Hello, I am writing to report that I have noticed duplicate charges on my card from for subscription renewals in December [redacted] and March [redacted]. Despite indicating "NO" for automatic renewals on the site, they proceeded to charge me without my consent. I have trusted for years and hope they can address and rectify these unauthorized charges. Please update my email to [redacted] and provide a non-[redacted] phone number with a [redacted] area code for me to contact customer service and resolve this issue. Thank you. Mary G.
Reported by GetHuman-marygyze on Thursday, April 26, 2018 3:11 AM
I would like to inform you that I recently noticed on my card statements that has charged my card twice for renewed subscriptions in December [redacted] and March [redacted] without my prior consent. Even though I had selected "NO" for subscription renewals on the site, the charges were made anyway. This is concerning as has usually been a trusted company in my experience. I hope that this issue can be explained and resolved promptly. Thank you for addressing this matter. Subscriber: M.G. Email: [redacted] P.S. Please provide a non-[redacted] number, preferably with a [redacted] area code, so I can contact customer service to resolve the mentioned issues. Thank you.
Reported by GetHuman-marygyel on Saturday, April 28, 2018 8:40 PM
I am extremely disappointed with the recent experience I had with the company, particularly regarding the investigation carried out three weeks ago. My boyfriend received an email inviting him to a 3-day trial on, which he joined without my knowledge. I found out through friends who saw his profile and confronted him about it. Despite reporting the issue to, they failed to delete his profile, and instead, he upgraded to a subscription under private mode. This led to the end of our relationship due to his commitment issues and past family problems. even deleted my inactive account while keeping his, causing further frustration. I urge the company to never contact my boyfriend, William B., again as it has caused significant pain and trust issues between us. Please refrain from sending any future communications to [redacted] Thank you.
Reported by GetHuman-xrretzy on Monday, April 30, 2018 3:10 PM
I recently renewed my Match subscription and paid $76 for three months of service. However, after just two days of using the site, I received a message stating that my account has been blocked by I was instructed to check my email for further information, but I never received any emails regarding this issue. I've encountered this problem before, where my account was linked to an old email address from a different state. It seems like this may be the cause of the current issue. I would appreciate it if I could regain access to the site, considering that I have already made the payment.
Reported by GetHuman643101 on Monday, April 30, 2018 6:53 PM
I recently renewed my Match subscription and paid $76 for three months of service. However, after only using the site for two days, I received a message saying my account was blocked by, instructing me to check my email for details. Despite not receiving any email, I have experienced similar issues with in the past. Previously, my account was linked to an old email address from a different state. I am uncertain if this is causing the problem, but I wish to regain access to the site as I have already made the payment. Although I am still receiving messages from other users, I am unable to view them. Please contact me to assist in resolving this matter.
Reported by GetHuman643101 on Monday, April 30, 2018 7:05 PM
I am having a frustrating experience currently. A payment was deducted from my account a few months back despite my account being on hold. I am unable to access my account using the email [redacted] The chat support does not recognize my account, and I fear another payment might be processed unless I regain access. I have been a Match user on and off for the past decade, and this situation is causing me immense dissatisfaction. I unexpectedly lost my job in February, making it even more upsetting to see a payment taken without my permission. Although I should have addressed this issue when I first noticed it a few weeks later, I hesitated, and now I am unable to reset my password successfully. Your assistance would be greatly appreciated.
Reported by GetHuman-tpike on Wednesday, May 9, 2018 10:38 AM
I joined this website on Monday, but I've had a really negative experience. Despite providing detailed information in my profile, I've received messages from over 50 people who don't match my preferences at all. Many of them are much older, of different races, and there are even a couple of women. Around 80% of the messages come from people who give me a creepy feeling, some even look like criminals. It's been really disappointing, and I haven't had any success yet. I paid $75 to sign up, which I now regret. How can I remove these unwanted contacts from my computer? It's really frustrating and I'm feeling upset by the content. There's one profile, in particular, that disturbs me the most; this person is unkempt, overweight, and has missing teeth. It's really affecting my experience on the site. Can someone advise me on what steps to take next?
Reported by GetHuman-suzilynn on Thursday, May 10, 2018 1:21 AM
I encountered an ad on my computer screen that claimed to be free. Despite not intending to sign up, being 80 years old and not skilled at using computers, on February 27, [redacted], my bank account was charged £39.99 by Match. I attempted to reach Match through my bank and BT, but was unsuccessful in speaking to a person to cancel the account. Lacking setup details, I have been unable to access the account, resulting in Match charging me 4 times. I earnestly request for you to cancel the authorization to debit my bank account and return the 4 payments of £39.99. As a senior citizen on a pension, I am unable to utilize this account and am not interested in this service. Thank you for your attention, Mavis Esson - Widow of Mr. Esson
Reported by GetHuman-mavissso on Saturday, May 12, 2018 11:24 AM
I am attempting to rejoin Match. I previously had a membership. Upon trying to sign in, I received a message that my email address was already in use, and my account was marked as "resigned." The recommendation was to request a password reset by using the "forgot password" option. Following this, I should receive an email with instructions on resetting my password. I have followed this process twice now but have not received any emails on how to reset my password to reactivate my account. Your assistance with this matter would be greatly appreciated. Thank you.
Reported by GetHuman678009 on Saturday, May 12, 2018 1:42 PM
I have found someone special and no longer wish to use your service. Please stop withdrawing money from my account without permission. I have informed my bank about this unauthorized activity. Others on your platform have connected me with scammers through email, causing me distress. I have met a lovely gentleman and have no need for further matches. Kindly cancel my subscription and cease any further charges. If this continues, I will involve my lawyer. Thank you. - Mary B. Email: [redacted]
Reported by GetHuman-marybuza on Saturday, May 12, 2018 5:30 PM
Recently, someone unauthorized accessed my accounts and fraudulently subscribed to They used my old email along with my current credit card. I am in the process of requesting refunds for several websites where they used my details under false pretenses. The email they likely used is [redacted] I have blocked my credit card to prevent further unauthorized transactions. I seek a refund for the subscription made yesterday. I am Dana Pellicci, reachable at [redacted] or [redacted] Kindly ensure the profile associated with my account is permanently closed and removed, as I am in a committed relationship. Appreciate your prompt assistance.
Reported by GetHuman-danapel on Monday, May 14, 2018 10:52 PM
I recently deleted my profile on, but I continue to receive daily email notifications with suggested matches. I recall reading that I might need to adjust settings in my account to stop these emails, but as I have already deactivated my account, I am unsure how to proceed. My profile name was 'realconnect', and my email is [redacted] Can you please assist me in stopping these emails? You can also reach me at [redacted]. My name is Grant Tyler, and I no longer need the service as I have found someone. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance. Best regards, Grant Tyler
Reported by GetHuman694957 on Thursday, May 17, 2018 10:00 PM administrators, I appreciate your response to my previous message, but I still have not received a clear explanation as to why subscribers' credit cards are charged for renewal without proper authorization. Despite my absence since December [redacted] due to volunteering, my profile has remained inactive, yet my cards have been charged. Trust is essential in providing credit card details, and I have trusted since [redacted]. I expect my paid, unused subscriptions to be honored fairly, allowing me the chance to use them. Starting fresh, I would like to make use of the six-month subscriptions I have already paid for. Thank you, MaryGyzel VB.
Reported by GetHuman698959 on Saturday, May 19, 2018 6:50 AM
Eric, a new member on Match, was strange. I encountered him on Catholic Match, where he claimed to be from Italy. I sent him an Italian song, and he responded that he didn't understand because he doesn't speak Spanish. It became clear he was dishonest. He shared his phone number: [redacted]. As we chatted, I sensed he was hiding something. Catholic Match later emailed me that Eric's account was suspended due to suspicious activity. I have his picture, matching the one on Match. Please monitor his profile. It would be helpful to have an easily accessible system to report issues to you. Thank you. Sincerely, Veronica
Reported by GetHuman699538 on Saturday, May 19, 2018 3:11 PM
Since December [redacted], I have not actively participated or logged into However, on two separate occasions, has mistakenly used my credit card information without authorization and charged my account for unwanted subscription renewals. I want the chance to use the two six-month subscription renewals that I have already paid for but not used. I have been a loyal subscriber since [redacted] and have actively supported the site since joining. It is only fair that I am able to utilize the subscriptions I have paid for within the online dating platform.
Reported by GetHuman698959 on Monday, May 21, 2018 6:03 AM
Hello! I am unsure about my subscription details as my original plan was supposed to end today. After stumbling upon a promotional offer shortly after, I seem to have accidentally extended my subscription for another 6 months instead of just adding a few months as I had initially planned. I want to understand what I've signed up for and make sure there are no automatic renewals or additional charges via PayPal. I believed I was just increasing my subscription by a small increment but it appears I have paid for an additional 6 months which could become costly if not terminated on time. I would appreciate clarification on this matter. Furthermore, the quality of matches I have been receiving recently seems subpar, and I am concerned about the high number of contacts who do not match my preferences or are significantly older, residing in distant locations. I have been skipping or deleting such profiles, but it's unsettling. Thank you for any assistance you can offer. Historically, although infrequently, I have had positive experiences on Match, meeting compatible matches. I hope this trend continues, especially if I am now committed to another 6 months.
Reported by GetHuman-sarasp on Tuesday, May 22, 2018 12:22 AM

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