Customer Service Issues

Archive 19

The following are issues that customers reported to GetHuman about customer service, archive #19. It includes a selection of 20 issue(s) reported December 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been using your site for a week and the men matched with me are disappointing. I'd like more information on how to contact The men lack refinement, and the age range is not suitable. I tried calling to cancel but found the wrong number on the website. The person who answered said they had informed about this issue. If my cancellation is not processed promptly, I will have no choice but to pursue legal action. Please cease all email communications from the 9th of December [redacted], as it feels like harassment. Those responsible for matching individuals should be held accountable for their poor choices. Rest assured, I am not desperate.
Reported by GetHuman4066689 on Monday, December 9, 2019 5:27 PM
I'm experiencing two issues: 1. I'm unable to contact Match for help. The website mentions that cookies are not blocked, but I confirmed that they are enabled in both Safari and Chrome. I attempted to call the [redacted] number, but after selecting an option, the hold music abruptly stopped without any further response. 2. I've observed that many messages I send remain unread by recipients who have previously interacted with my profile. Although I can see that these individuals are online because of my replies, the messages never indicate as "read." This makes it challenging to know if they have viewed my message or not. Moreover, during my attempts to seek assistance by phone, the hold music ceases abruptly, leaving me uncertain about the status of the call. Thank you for your assistance.
Reported by GetHuman4069171 on Monday, December 9, 2019 10:42 PM
My subscription expired the same day I was alerted to fraud on my credit card. The card was canceled along with my subscription. Despite contacting customer service to reactivate my account with a new credit card, I was informed they could not retrieve and reactivate it. While the initial customer service representative recognized my account, photos, and details, the issue was not resolved when escalated. I was told to sign up again with a different email address. Additionally, I lost access to my profile, which I had worked on for days, and the pictures I no longer have elsewhere. It seems like a straightforward solution, yet I am being denied. The escalated customer service representative, Otto R., has stopped responding to my emails. I am prepared to use a different card and renew my subscription that I've had intermittently since [redacted].
Reported by GetHuman-labrovit on Tuesday, December 10, 2019 2:23 AM
I am writing to address an unexpected charge of $[redacted] for a six-month membership that appeared on my account without my consent. Upon noticing this charge, I attempted to cancel the membership immediately, but unfortunately, the customer service hours had concluded. In an effort to halt the payment, I contacted Discover to intervene. Rest assured, I did not authorize a renewal for another six months. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-bbkgarci on Tuesday, December 10, 2019 4:50 AM
I would like to bring to your attention the activities of individual G.V., who uses various email addresses and frequents multiple dating sites domestically and internationally. He typically avoids using profile pictures, but we have identified his presence on Match and Meetville. Despite using his real information on these platforms, he also maintains fake accounts. G.V. displays a pattern of behavior that indicates he may have a sexual addiction, engaging with women through dating sites, chat rooms, and video chat applications, predominantly seeking interaction with individuals within the 18-25 age range. It is concerning to note that despite being a 39-year-old parent, he manipulates conversations with unsuspecting individuals by portraying himself as a victim in previous relationships and garnering sympathy before soliciting intimate images. His actions involve the use of text and burner apps to communicate, often leading to the sharing of explicit content. We urge for appropriate action to be taken regarding this matter. The individual in question, Gregory Voss, is reported to be employed at Big Number One Motor Sports in Homewood, Alabama. His residence is stated as Adamsville, Alabama, and a verified contact number for him is [redacted]. Some of the email addresses associated with him include [redacted], [redacted], [redacted], and [redacted]
Reported by GetHuman4072112 on Tuesday, December 10, 2019 2:21 PM
I recently joined Match in November. I anticipated the payments to be monthly for a year, but the full amount was taken at once. I promptly canceled assuming a refund would be issued, but it wasn't. The cancellation confirmation reference is: Tricia[redacted][redacted]. As the lump sum payment is not feasible for me currently, I have been unable to connect with customer support over the phone due to work constraints. I am seeking a refund for the annual subscription and request the account to be closed. You can reach me on my cell at [redacted].
Reported by GetHuman4084729 on Thursday, December 12, 2019 4:53 PM
I came across a profile on Match of a woman from Waltham, Massachusetts, and I am highly interested in getting to know her better. Unfortunately, I am unsure how to initiate contact. If there is a way for you to help facilitate a conversation between us, I am willing to compensate you for your assistance. I have been exploring various platforms, but have yet to find a solution. I am genuinely interested in connecting with this individual, and cost is not a concern. She resides in a neighboring town, and my contact number is [redacted]. Thank you, Richie.
Reported by GetHuman4085591 on Thursday, December 12, 2019 7:22 PM
I've blocked all emails because the notifications are excessive. I can't remember my password to access settings or receive access codes due to the block. I need help to resolve this issue efficiently. Thanks, Pamela Hankes.
Reported by GetHuman4086548 on Thursday, December 12, 2019 10:09 PM
I spent over £[redacted] to sign up for hoping for good access but I have been disappointed with the site. The app frequently fails to load properly, citing connectivity issues (even though my other apps work fine) and when it does work, it isn't user-friendly. I keep getting recommended profiles that are not within the criteria I set. It's incredibly poor value for money, and I am struggling to contact the website for support as it won't load (despite no issues with other sites or apps). Can anyone offer assistance?
Reported by GetHuman4088945 on Friday, December 13, 2019 12:21 PM
I am having trouble logging in to my Match account despite following all the instructions provided. I changed my password and attempted to access,, and Match mobi without success. I managed to log in once after half an hour, but the website went down shortly after. I found a great guy I was interested in, but when I tried to message him, the page went down again. After trying to start over multiple times, I am now blocked from the site. Unfortunately, customer support is unavailable on weekends. I am frustrated by this situation and kindly request assistance from Match to resolve this issue. Thank you.
Reported by GetHuman4097261 on Saturday, December 14, 2019 10:43 PM
To whom it may concern, I recently discovered an unauthorized charge from on 12/15/[redacted]. I did not create an account on, yet somehow my information was used to make this transaction. I have reported this issue to local authorities and I plan to contact my bank tomorrow since today is Sunday. I am seeking a refund as I did not authorize any payments to I hope your team will address this matter promptly. Please reach out to me using the contact information provided below: Name: Amirul Hakim Z. Email: [redacted] Thank you for your assistance.
Reported by GetHuman4098695 on Sunday, December 15, 2019 8:47 AM
Dear Match, I recently subscribed to your mobile matchmaking app and have been disappointed with the services provided. The system consistently has login issues and responds slowly when uploading photos. I am requesting a cancellation of my subscription and a refund for the payment I made. Thank you for your attention to this matter. Sincerely, Seer Hou
Reported by GetHuman-seerhou on Sunday, December 15, 2019 1:32 PM
I am having trouble accessing my Match dating account with the email [redacted] I keep getting a message saying "Access to your account has been blocked by Match." I would like to have my account reinstated as soon as possible as I have recently purchased a premium subscription last night (11/16/[redacted]) using my iCloud account through iTunes. Thank you.
Reported by GetHuman4103353 on Monday, December 16, 2019 12:31 PM
Since around 10 to 11 in the morning today, I have encountered difficulties accessing my Match account via my Windows 7-operated Dell Inspiron computer. Upon trying to log in, I am presented with a message stating, "Our site may be experiencing technical difficulties, or we may be working to enhance this feature." Kindly resolve this issue and unblock my account promptly, as I am a subscribed user. Once the matter is rectified, please notify me via email so I can regain access to my account. Regards, Anne Avery
Reported by GetHuman4106895 on Monday, December 16, 2019 9:26 PM
I am experiencing login issues despite following all provided instructions. I changed my password and attempted to access,, and Match mobi. I successfully logged in once after persistent attempts due to website downtime. Unfortunately, while trying to communicate with a potential match, the message page also crashed. I've retried the process multiple times, and now it seems my account has been blocked. I attempted to contact customer support, but it appears they are unavailable on weekends. I would appreciate prompt assistance in resolving this frustrating situation. Match, please address this matter promptly.
Reported by GetHuman4097261 on Monday, December 16, 2019 10:02 PM
I recently renewed my account a few days ago, and whenever I attempt to read an email from another member on your site, a page consistently appears about reading the rules and safety tips. Despite reading through them, I cannot find a way to close the page, and it reappears every time I try to check my messages. This issue is new and frustrating for me as a paying member.
Reported by GetHuman-clobyr on Monday, December 16, 2019 10:39 PM
Security Concern I am currently facing a critical security issue with my account. I have been attempting to resolve this for 5 days through various channels but have had no success. My account has been locked, making it impossible for me to access my hidden profile for important reasons. Moreover, I am unable to respond to the specific individuals I have chosen, and undesirable messages are flooding in from users I do not wish to interact with. It seems that my profile settings may have been accidentally changed to "public," and I am unable to rectify this myself. This situation is not only a violation of my privacy but also a potential safety risk. Urgent intervention is necessary to grant me access to my account and ensure my security. Please address this matter promptly. Thank you, Anna
Reported by GetHuman4097261 on Tuesday, December 17, 2019 12:13 AM
I had an account with but found the app not to my liking. I didn't have any success with it, so I canceled my account with 4 months ago. I didn't receive a refund for the 4 months I had already paid for, and now $[redacted].80 has been deducted from my bank account. This is not how a reputable business should operate; it feels more like theft. I would appreciate a refund of my money back into my account.
Reported by GetHuman4123212 on Thursday, December 19, 2019 5:57 PM
Hello, I recently registered on your platform using my email address, [redacted] After exploring the features, it seems that without a subscription, I am unable to view senders, send messages, or reply to messages. Other sites offer these features for free. If this is how operates, I intend to cancel my subscription. What is the purpose of using the service if these basic functions are restricted to paid subscribers? I would appreciate a response addressing these concerns. Thank you, M.C.
Reported by GetHuman4120839 on Tuesday, December 24, 2019 7:44 AM
I would like to discontinue my subscription with I have not been actively using the service since I initially signed up for it. While there have been no issues, it is simply not something I find myself utilizing. I previously paid $79.99 for three months, but I now wish to cancel my subscription. I would appreciate confirmation of the cancellation via email, text, or written letter. Thank you. Renita Renee Courtney705 Pyland StreetLake City, AR [redacted]
Reported by GetHuman4160501 on Friday, December 27, 2019 6:16 PM

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