Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about customer service, archive #3. It includes a selection of 20 issue(s) reported June 14, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good morning, I recently accessed my account with the intention of reactivating it. However, upon clicking the reactivate button, my account was automatically activated without allowing me to agree to any specific terms related to cost or timelines. I would appreciate it if you could close the account "cuddlefish33" as I am not ready to reactivate at this moment and prefer to have the option to choose what I am agreeing to beforehand. Additionally, while reviewing my profile, I couldn't find how to edit my location or change my username. Instructions on these matters would be beneficial for when I decide to reactivate my account. Thank you for your assistance, and I am looking forward to your response.
Reported by GetHuman-cullingf on Thursday, June 14, 2018 12:17 PM
I am unsure about the level of detail required. Initially, I accepted a complimentary trial offer for a period on at £4.99 assuming that after the free trial expired, I would need to sign up again for additional time on the site. I had no intention to incur any additional charges and believed my membership would not continue automatically. Upon checking my bank statement, I noticed two debits of £29.99 on 24th March and 24th April, without any authorization for extending my membership. I am requesting a refund for these charges totaling almost £60, as I was not informed prior to the deduction from my account. I hope this issue can be addressed promptly.
Reported by GetHuman-pwarren on Thursday, June 14, 2018 3:01 PM
Since June 7, all the messages I sent appear as not read, even though they were replies to requests. About 19 of them are in the trash, but I did not delete them. Also, only 6 messages show up in my inbox, even though I have saved around 30. One of my profiles got removed, probably due to a suspicious person I interacted with. This person gave me a Gmail address that bounced back as Mailer Demon. Ever since then, I've been experiencing these issues. It's frustrating to deal with future matches if this continues. I've tried to troubleshoot on my own but no luck. I'm hesitant to reply to any messages, including those from Match.
Reported by GetHuman787253 on Friday, June 15, 2018 2:20 PM
I signed up for what I believed was a free trial on 6/15, but my credit card was charged for 6 months in the amount of $[redacted].94. I cannot afford this subscription and intended only to try the free trial. Therefore, I am requesting a refund of $[redacted].94 to be credited back to my credit card. I am submitting this request on 6/16 at 10:23 AM Mountain Standard Time, less than 24 hours after the charge. I tried contacting customer service, but it was outside of your normal business hours. I would appreciate a timely response to process the credit as soon as possible. Thank you for your attention to this matter. My contact information is [redacted] or [redacted]. Thank you, M.D.
Reported by GetHuman-melodyd on Saturday, June 16, 2018 4:27 PM
I signed up for a one-month trial of an app and made a payment of $43.19 today. However, when I tried to review profiles based on my criteria, I was only shown profiles of young ladies and received invitations to view male singles and black men. I also unknowingly encountered a screen for Profile Pro and am unsure if I was charged for that as well. I attempted to contact two customer service numbers, but they are not available on weekends. I do not wish to continue using Match's services and request immediate cancellation. I will follow up on Monday to ensure this is resolved. I am frustrated with feeling exploited by companies and will involve my attorney if necessary. I have documented all our interactions.
Reported by GetHuman-nmhnora on Sunday, June 17, 2018 5:31 AM
I've called twice to cancel, waiting 20 to 30 minutes each time, and was assured my refund would be processed. It's been 4 weeks since signing up on May 24th, but I still haven't received the $[redacted].94 refund. The dating site keeps matching me with women although I'm looking to date men. I won't waste more time on the phone. If I don't receive my refund this week, I'll involve legal action. I demand my refund immediately and won't tolerate more delays. It's unacceptable to make me wait endlessly.
Reported by GetHuman-tsusan on Sunday, June 17, 2018 6:19 AM
I am requesting a refund for my subscription as I was not aware that the payment method would charge the full subscription fee upfront, causing an overdraft. I have read the refund policy and understand that refunds are allowed within a 14-day cooling-off period after purchase. I would like to cancel my subscription for now and receive a refund for the remaining amount. Please refund based on the pro-rata calculation as mentioned in the policy. Thank you.
Reported by GetHuman-openmaw on Wednesday, June 20, 2018 1:36 AM
Hi, I canceled my subscription on years ago, but my profile is still active. People I know, who are aware that I am married, have sent me screenshots stating that I have been active recently. I logged in and tried to delete my profile, but it still shows up for others to see. I want my old profile completely deleted. This situation is unacceptable as I have not used Match in almost five years. My old email associated with the account was [redacted], but please contact me at my new email [redacted] to address this issue. Thank you.
Reported by GetHuman805311 on Thursday, June 21, 2018 12:06 AM
As a member of your Plenty of Fish site, I am experiencing issues with upgrading my account due to an "INVALID PASSWORD" error. Despite multiple reset requests with no responses, my password remains correct. I am a valued member with ongoing concerns about interactions on the site reflecting on my reputation for responsiveness. Given my health challenges, including a recent blood clot and resulting post-traumatic stress, I feel anxious about potential misunderstandings with those I've been conversing with. I urgently need to either reset my password for account upgrades or proceed with closing it. I understand the absence of customer support for POF on your Match site and seek urgent assistance to address these issues. Thank you.
Reported by GetHuman-jojosueh on Sunday, June 24, 2018 9:10 AM
I need help with my Match account that got blocked on Friday, June 22. I tried to enroll again on June 25 but I got blocked once more. The issue might be because the account was originally set up by my sister, Sheila Cole, using her US credit card. When I attempted to pay with my Canadian PayPal for additional features and change the payment method from my sister's credit card to my PayPal, the account possibly got locked due to multiple attempts and payment changes. Additionally, on June 25, I tried to switch the account to my personal email, [redacted], from my professional email, [redacted], and paid with PayPal. The account got blocked again after uploading photos, possibly because both email addresses were associated with the account. I contacted support but didn't get assistance. Please unblock my new Match account created on June 25 and retain the submitted information.
Reported by GetHuman-murielkg on Monday, June 25, 2018 11:11 PM
Hello, I recently subscribed to this service but encountered issues immediately. The app crashed multiple times, my preferences were not respected, and I found no profiles appealing. Additionally, winks were sent inadvertently. I am disappointed with the experience and would like to cancel my subscription for a refund. I regret not heeding the negative reviews on the app store. Thank you, Mishel
Reported by GetHuman-mishelch on Tuesday, June 26, 2018 2:17 AM
I am having an issue with the website. There is an email address listed that I am unable to access since the start of our agreement 30 days ago. I attempted to change the email address to one of my choice, but it was not accepted. I am only able to access the site through my phone, but have to constantly delete and reinstall the app due to issues with site accessibility. When trying to access the site on my PC, I receive an error message stating either the password or email address is incorrect, which has been ongoing since day one. Therefore, I have scheduled an automatic cancellation of the account. I believe I should not be charged for giving it another try, considering the difficulties faced. You can reach me at [redacted]. My name is Frederick Castle, the account is under Frederick, with a birthdate of 11/30/61. The listed email address is [redacted], which I cannot access.
Reported by GetHuman829219 on Thursday, June 28, 2018 2:58 PM
I have been a member of for many years, and I have not yet found a man who fits my criteria for a soulmate or relationship. Despite being selective, I am eager to find a like-minded partner or friend, preferably a younger man. I am hoping to receive a complimentary membership extension due to my lack of success on the platform. I am willing to provide recent photos to confirm my appearance and would appreciate your consideration of my request. has been a financial investment for me, and as I am on a tight budget, any assistance would be greatly valued. Thank you for your attention to this matter.
Reported by GetHuman831142 on Thursday, June 28, 2018 10:57 PM
I have tried reaching out to this site multiple times, but the responses I receive are completely unrelated to my issue. I require assistance to update my birthdate on my profile. Despite attempts through the settings menu, the date does not save no matter how many times I input it. My actual birthdate is August 8, [redacted]. Once it is corrected, please notify me so I can proceed with payment to access a useful match listing. The current situation renders it ineffective as it inaccurately lists my age as 60, while I am actually 68.
Reported by GetHuman-joanwhit on Saturday, June 30, 2018 8:25 PM
I attempted to cancel my account approximately a month ago, believing I had successfully done so. However, it seems that a minor additional charge was incurred for another month or possibly three. Recently, I discovered that $77 plus some additional fees were withdrawn from my bank account, leaving me with a negative balance. Currently, I am dealing with a severe health crisis due to an autoimmune disease that has required me to seek medical treatment. I have utilized all available funds this week and woke up distressed today, realizing I won't be able to cover my expenses without the $77 refund. I am willing to provide any necessary documentation, such as health records and images of my condition, to prove my current financial hardship. I urgently appeal for an exemption and the swift refund of $77. My rent, health insurance, medical bills, and phone bill are all pending, and my financial situation is extremely constrained. Please consider my request for leniency. I intend to return to your services once my health and financial circumstances improve. Please expedite the refund as my account will be overdrawn tomorrow morning.
Reported by GetHuman854120 on Friday, July 6, 2018 8:51 AM
About a week ago, I signed up for on my phone. When I tried to log in on my laptop, it prompted me to reactivate my account. It's embarrassing to admit, but I have Bipolar disorder, and when I experience manic episodes, I tend to impulsively sign up for various websites. I must have joined during one of these phases, including this recent instance. Could you please assist me in canceling my subscription from this recent sign-up? I believe I registered around last Monday or Tuesday. I am not actively seeking a partner; I just get caught up in signing up for things when I am in that state. If there is a way for you to help me cancel and possibly get a refund, I would greatly appreciate it. I apologize for any inconvenience and would be grateful if you could flag my email to prevent future registrations. Thank you for your understanding.
Reported by GetHuman-mhepting on Friday, July 6, 2018 1:52 PM
Hello, my name is Cecilia, and I recently discovered unauthorized charges on my credit card from I subscribed for a three-month subscription in June [redacted] but cancelled in July or August when I found my match. Despite canceling and not using the service since then, I noticed charges on my credit card statements from October [redacted] to April [redacted] totaling $[redacted].18. I've contacted my credit card company and spoken to your customer service about this issue. The person I spoke with mentioned removing my profile, which I appreciate since I don't want my fiancee to see it. I want these unauthorized charges resolved promptly. Thank you, and I look forward to your response. Cecilia
Reported by GetHuman-cecilery on Friday, July 6, 2018 6:42 PM
I would like to request the cancellation of my account. Recently, I have been experiencing harassment from an individual I went on a date with a long time ago. Following that one date, we had no further communication. However, unexpectedly, he began contacting me through Match's email service, displaying aggressive behavior. Despite my past disclosure about being in recovery from alcohol, he took me to a bar where he drank excessively. Now, he is unjustly attacking me for my struggles with substance abuse, which he seems to have himself and refuse to acknowledge. His derogatory comments and insults have left me feeling frightened. I have included a screenshot of his messages for reference. I am in a committed relationship and no longer wish to be a member of Match. Please close my account immediately. Thank you.
Reported by GetHuman859410 on Sunday, July 8, 2018 1:00 AM
I reported a scammer back in April, but so far, I haven't received any follow-up from your end. The same scammer reappeared about a month ago with a different profile. Today, he's back with another name and photos, including one where he claims to be colorblind. It's concerning to see scammers returning with ease using similar information. It seems like safety measures to keep them off your platform are lacking. It's important for dating sites like to prioritize the safety of their users over profits. I hope to see more proactive steps from your end to prevent scammers from victimizing others.
Reported by GetHuman859787 on Sunday, July 8, 2018 6:19 AM
Three weeks ago, my PC crashed, and I lost the connection between my Match account and myself. Despite making numerous calls and receiving multiple Reset Password emails, I keep seeing the Red Letter Notice stating, "Your account has been blocked by Match." I remain confused about the reason for this block. Even after having a technician clean out and restore my PC, Match still prevents me from accessing my account. I have three months of subscription remaining, but I've already lost approximately three weeks of service due to this issue.
Reported by GetHuman-slideben on Tuesday, July 10, 2018 7:36 PM

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