Myntra Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Myntra customer service, archive #8. It includes a selection of 20 issue(s) reported August 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello team, I returned this item for a refund 4-5 days ago but have yet to see the payment in my account. Today, I received an email stating that the item was delivered to my house, which is not the case. Please urgently address this issue and process my refund promptly. Thank you, Hardeep K. Sent from my iPhone
Reported by GetHuman3384271 on الأربعاء ٧ أغسطس ٢٠١٩ ١٣:١٣
I am disappointed that I ordered a blackberry t-shirt a month ago but needed to exchange it due to size issues. Though the exchange was confirmed for August 7th, today is the 12th, and I have not received any updates on the delivery. Despite multiple complaints, the issue remains unresolved. If you cannot honor the exchange policy, please remove it from your site rather than deceiving customers. My order was for a special occasion, Raksha Bandhan, and if the product doesn't arrive by the 13th, it will be useless to me. I was assured by one of your agents that the product would arrive before the deadline, but it seems like a joke. It's disheartening that such a reputable site is offering poor service. Please deliver my product before the 13th or compensate me for the inconvenience.
Reported by GetHuman3410235 on الإثنين ١٢ أغسطس ٢٠١٩ ١٣:١٢
Dear Team, I want to bring to your attention that I did not cancel my order; it was your delivery associate who failed to reach my door for the second time in a row. This situation is impacting my credibility, as it may seem like I'm ordering without accepting the products, leading to my Cash on Delivery option being blocked. The items I ordered were originally at a 60% discount, which has now been reduced to 40%. When I contacted customer service, I found them unhelpful. Due to this discount change, I can only afford the jeans, not the shirt I initially wanted to order. I urge you to ensure your courier team contacts customers before assuming they won't complete the purchase. My COD option is now blocked due to this issue. I have re-ordered the product at a higher price of 40% off. I have provided a different address this time, as your courier team seems reluctant to deliver to my home. I hope you will address these issues promptly. Best, A Shaikh
Reported by GetHuman-fardeen_ on الخميس ١٥ أغسطس ٢٠١٩ ١٩:٢٢
Hello, I recently made a purchase on your website and accidentally used my myntra points for it. However, upon receiving the items, I discovered that one of the clothes had poor quality and the other had a size issue. After speaking with a customer service representative named Prashant, I was informed that I could not return or exchange the items due to using my myntra points. I requested to have the points removed so I could return the clothes, but this was denied. As a long-time loyal customer of Myntra, I kindly ask for your assistance in accepting the return of these products. I am open to receiving the refund in my Myntra account as well. If necessary, please reach out to me for further details. Sincerely, M.T. [redacted] Order number - [redacted]-[redacted]-[redacted] (Roadster Jeans) Order number - [redacted]-[redacted]-[redacted] (Athena & Aasi)
Reported by GetHuman3446126 on الإثنين ١٩ أغسطس ٢٠١٩ ٠٤:٣٩
I am seeking assistance regarding Order No: [redacted]-[redacted]-[redacted]. On July 25th, I was debited twice for the order, but it was only placed once. I have yet to receive a refund despite contacting my bank. They are requesting an email from Myntra to proceed with the refund process, but I mistakenly provided the wrong email address. My mobile number is accurate. To address this issue, I kindly ask Myntra to update my email address on my account so I can provide the necessary digital proof to my bank for refund processing. It is crucial to rectify this as it involves a substantial amount of money. Thank you for your attention to this matter.
Reported by GetHuman-sanmitha on الجمعة ٣٠ أغسطس ٢٠١٩ ٠٤:٠٢
I recently ordered an Anouk Women Navy & Printed Kurta with Palazzo (Shipment ID: [redacted]), but unfortunately, the size was too big for me. I initiated a return (Return No: [redacted]), which was placed on hold and later declined. I am requesting a refund as I cannot use the product due to the size issue. It is concerning that Myntra stated the item did not pass their quality check, implying they may have sent me a used product. This experience has left me very disappointed with the service. This is my first order with Myntra, and the refund process has been problematic. I hope this issue can be resolved promptly, or I may need to escalate it to the Consumer Forum for further assistance.
Reported by GetHuman3506476 on الجمعة ٣٠ أغسطس ٢٠١٩ ٠٩:٢٩
I generated a return request on the 8th of August, and today is the 30th of August. Unfortunately, my item has not been picked up by your courier company, Ecom, yet. Despite receiving text messages assuring me of a pickup today, the end of the day arrived without any pick up taking place. I haven't heard from the courier for the last 22 days. I'd like to understand the concept of reliability and customer service regarding my shopping experience with Myntra. Even after contacting customer care, I was asked to wait for 24 hours for a resolution, which has now extended to 22 days. I'm still waiting for a clear explanation regarding the acceptance of my return request, numbered [redacted]6.
Reported by GetHuman3507539 on الجمعة ٣٠ أغسطس ٢٠١٩ ١٤:١٨
I recently experienced a security breach on Myntra where my email was linked to over 30 accounts without my knowledge. Someone used my 5k credits to make a purchase after changing the phone number to intercept messages. Luckily, I spotted this in time and canceled the order. Despite reporting the issue, Myntra did not acknowledge the hack, advised me to contact cyber security, and did not suspend my account temporarily. The hacker even managed to transfer my credits to another account and deactivated mine using information from my previous orders. It's concerning that Myntra did not take immediate action or show concern about the breach, leaving many other users vulnerable to similar attacks.
Reported by GetHuman3524154 on الثلاثاء ٣ سبتمبر ٢٠١٩ ٠٧:١٥
I recently made two orders on Mynthra for cushion covers and decided to return one set as it didn't suit my sofa. The return has not been completed yet, as the delivery person did not pick up the item. The unused cushion cover is still in its original packaging with all tags intact, except for the pink Mynthra cover which is missing. Could you please restart the return process for me? My order number for the return is [redacted]. Thank you. Best regards, A.
Reported by GetHuman3538844 on الخميس ٥ سبتمبر ٢٠١٩ ١٦:٤١
I, Barkha Srivastava, placed an order on August 30, [redacted], with order number [redacted]-[redacted]-[redacted] for a Hidesign wallet. I received the parcel on September 5, [redacted]. The product I received was used, broken, and had rust on the brand, which was disappointing. I am also having difficulty changing my email address on Myntra, leading to communication issues. I have requested a return, which is currently on hold. When I asked for communication via SMS, an advisor refused, adding to the poor service experience. I expect the parcel to be taken back promptly, the refund processed on time, and my email address changed to [redacted] This level of service is disappointing for a loyal customer like me. Please, refrain from contacting [redacted]
Reported by GetHuman3539810 on الخميس ٥ سبتمبر ٢٠١٩ ١٩:١١
Hello, my name is Susan. I made a purchase on July 31, [redacted], with order number [redacted]-[redacted]-[redacted] for a Women's teal and off-white printed layered kurta with palazzos (three pieces) by Anouk, in size XL, with a payment method of Cash on Delivery. Unfortunately, upon receiving the order on August 25, [redacted], in Kathmandu from my mom, I discovered that I only received two out of the three pieces I ordered. This was disappointing as I needed the outfit for September 3, [redacted]. I have been trying to contact customer care and have lodged complaints with Myntra, but I have not received a response yet. I have already sent back the item to Shillong, India, but the product exchange has not been processed. As a loyal customer, this is the first time I have faced such an issue, and I kindly request assistance in resolving this matter. Unfortunately, I no longer have the packet or receipt as my maid disposed of it, so I seek guidance on how to receive the missing piece without canceling or refunding the order. Thank you for your attention and support.
Reported by GetHuman3580441 on الجمعة ١٣ سبتمبر ٢٠١٩ ٠٥:٤١
I purchased HRX brand shoes from Myntra on April 28, [redacted], and returned them unused after 15 days due to a product issue. Despite the product being in good condition, Myntra informed me that it failed their quality check and they would resend the same shoes. However, I have not received the reshipped product. I have contacted customer service multiple times and each time they assure me they have raised a complaint and to wait for an update within 3 days, but I never receive any communication. Even my most recent call on July 19, [redacted], resulted in the same response with no updates. This unresolved issue has persisted for over two months. I seek assistance in resolving this matter. My order ID is [redacted]-[redacted]-[redacted].
Reported by GetHuman-vsrikar on الإثنين ١٦ سبتمبر ٢٠١٩ ٠٦:٤٦
I received the Tikhi Imli pink solid satin ruffle saree on Sept 4, [redacted], with order number [redacted]-[redacted]-[redacted]. Unfortunately, the saree I received is not as expected; the color and material are different from what was described. I am unable to return it immediately as the price tag got lost. Rest assured, the saree is in perfect condition, unworn, and unwashed. I have the original packaging, bill, and invoice, just missing the tag. Please advise on the return process and check the saree's condition when returning it. Thank you.
Reported by GetHuman3596475 on الإثنين ١٦ سبتمبر ٢٠١٩ ١٤:١٣
I made a purchase on September 12, [redacted], which included three items. The order was delivered to me on September 17, [redacted]. While one item met my expectations, the other two items had fit issues and I would like to return them. Unfortunately, the status of the order on the app still shows that it has been returned to the origin, preventing me from initiating a return request for the items I wish to send back. Order ID: [redacted]-[redacted]-[redacted] Total amount: [redacted].76 I have already lodged a complaint regarding this issue, uploaded images of the products and their barcodes, but have not received any assistance or updates from the Myntra team regarding the status of my order. As a loyal customer, this lack of response is disappointing. I kindly ask for the status of my order to be updated to "delivered" so that I can proceed with the return process for the items I am unsatisfied with. Thank you.
Reported by GetHuman-khalnaay on الجمعة ٢٠ سبتمبر ٢٠١٩ ٠٦:٤٤
I returned a kurta with Palazzo, return number [redacted], on September 25th. However, the refund amount has not been credited to my Myntra account yet. I contacted the customer care twice, and they assured me it would be resolved, but the balance is still at "0" in my account. They requested a photo to be sent via email, which I did, but I have not received a proper response. Please assist me in resolving this issue promptly.
Reported by GetHuman3680732 on الثلاثاء ١ أكتوبر ٢٠١٩ ٠٤:٠١
I need to return a product, but the price tag is missing. Due to this, the pick up has been postponed by your representative. The product has an unused tag from another brand and is in good condition. I have reached out to customer care for assistance, but they seem unwilling to help, which is disappointing. Please address this matter promptly, provide approval from your end, and arrange for the product to be picked up. Thank you, Bintu J.
Reported by GetHuman-brjangra on الثلاثاء ١ أكتوبر ٢٠١٩ ٠٦:٤٢
I recently requested returns for 2 items. When the courier service arrived for the pick-up, they didn't have the image of the product to confirm which one to take. I was informed that returning any number of items would result in a refund for all, so I handed over both items. This confusion could be avoided if Myntra ensured better communication between the courier and customers. It has been over 3 weeks, and I'm still waiting for the refund. Since Myntra lacks a proper solution on the app and direct customer service contact, I hope this message reaches the right department for assistance. The order number is [redacted]-[redacted][redacted]. I appreciate your prompt attention to resolving this matter and facilitating my refund. Thank you.
Reported by GetHuman-aditivis on الثلاثاء ١ أكتوبر ٢٠١٩ ٠٩:٥٤
I have been dealing with an unresolved issue since September 19, [redacted]. I urge you to promptly arrange for the return of my parcel and refund my payment immediately. It is unacceptable to deliver an item and then ignore customers, avoid calls, not respond to messages, or provide nonsensical excuses. By keeping us on hold and deceiving us, you are causing distress. I strongly advise others against doing business with Myntra. Failure to address this matter will result in a formal complaint against Myntra being published in the print media.
Reported by GetHuman-abanlawy on الثلاثاء ١ أكتوبر ٢٠١٩ ١٠:٢٦
Dear Myntra Customer Support, I placed an order on 29th September [redacted] for 5 men's innerwear items, but I received the delivery early and only 3 items were in the package. Additionally, all the product boxes were torn and broken when they arrived. Even though the outer box and seal were intact, the products inside were in poor condition and incomplete. It is evident that the items were mishandled or poorly packed at the Myntra warehouse without proper checks. I urge you to investigate this matter promptly. Order Number: [redacted] Seller: Konde Products and Services Private Limited, Thane, Maharashtra - [redacted] The absence of a replacement/return policy is concerning, as receiving fewer products than ordered is unacceptable and amounts to fraud and deception of the customer. I seek a resolution to this issue soon. Thank you, Parth Radadiya [redacted]
Reported by GetHuman3681826 on الثلاثاء ١ أكتوبر ٢٠١٩ ١٠:٥٤
Hello, I recently bought a Nush Women Pink Solid Quilted Jacket from Myntra, but unfortunately, it arrived damaged. The delivery person who came to collect the return refused to take it back, mentioning that a tag was missing. I would appreciate your help in arranging the return of the damaged jacket. Could you please instruct the delivery personnel to collect it even if it has just one original tag attached? The jacket's original price was Rs. [redacted], but I purchased it on offer for Rs. [redacted]. Thank you, S.A.
Reported by GetHuman-snupa_lo on الثلاثاء ١ أكتوبر ٢٠١٩ ١١:٣٩

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