NET 10 Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about NET 10 customer service, archive #1. It includes a selection of 20 issue(s) reported June 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Net10, my name is Candace Cash. I'm reaching out to request assistance with unlocking my device to allow the use of multiple SIM cards when traveling abroad. I currently have an AT&T phone under your bring-your-own-phone plan with service through Net10. When I contacted AT&T regarding unlocking the phone, they informed me that Net10 is responsible since my service is with you. As I am preparing for an emergency trip outside the country, it is crucial for me to have a functioning phone. I have been a loyal Net10 customer for over four years, and I recently purchased an AT&T prepaid ZTE phone from Walmart. I kindly ask Net10 to help unlock my device promptly to ensure I can use it abroad. Thank you for your assistance, and have a great day. Sincerely, Candace Cash.
Reported by GetHuman-cancash on domingo, 3 de junio de 2018 1:14
Regarding my account at [redacted], I was provided with the code [redacted] and security code [redacted]. After a lengthy 2-hour call and speaking with multiple representatives, my issue remains unresolved. On June 1st, I was mistakenly charged twice on my Visa for $45.66 each at 3:15 and 3:20, with merchant numbers [redacted] and [redacted], both under merchant type [redacted]. Fortunately, one representative was able to locate both charges, but was unable to process a refund due to a locked or blocked code. My bank representative, Christie, can provide proof of the duplicate charge for assistance. The last four digits of my card on file are [redacted]. How long will it take to receive the refund so Christie can monitor it? I am uncertain if the double charge occurred during my involvement with the automated system first, encountering an issue, and then speaking with a representative, reiterating the information. I appreciate the kindness of the individuals I spoke with and seek resolution promptly. Thank you.
Reported by GetHuman-jonesjua on jueves, 7 de junio de 2018 18:06
I have been a loyal Net 10 customer for 10 years, never using any other provider. On June 4, I purchased a [redacted]-minute, 60-day plan. Shortly after, on June 8, my son gifted me a smartphone, though I find it too modern for me at the age of 83. I attempted to revert to my old plan, encountering issues with invalid SIM cards. After being without a phone for two weeks, I finally received a new SIM card today. I have chatted with support three times regarding this matter. The last representative mentioned crediting me for the downtime. Now, I would like to switch back to my original plan and restore my [redacted] minutes. Is this request feasible? My name is Laquita Breedlove.
Reported by GetHuman814755 on domingo, 24 de junio de 2018 0:25
Hello, my name is Laquita Breedlove. I have been a loyal Net 10 customer for over a decade, always using the [redacted] minutes/60 days plan with rollover minutes. On June 4th, I added another [redacted] minutes, extending my service until August 8th with [redacted] minutes in total. However, on June 8th, my son gifted me a smartphone, prompting me to switch my service. Unfortunately, the smartphone hasn't been working for me, and after several attempts on live chat resulting in an invalid SIM card, I finally received a new one a week later. Now with the new SIM card in my phone, my sole desire is to revert back to my old flip phone with all my accumulated minutes, exceeding [redacted]. I am struggling to communicate effectively on the phone due to my hearing impairment and language barriers. Can someone please assist me with this urgent matter? I have been without a working phone for two weeks.
Reported by GetHuman814755 on domingo, 24 de junio de 2018 0:47
I have been a loyal LG phone user for 15 years, utilizing a plan of [redacted] minutes every 60 days with carryover. On June 4, I added airtime online as usual. On June 8, my son gifted me a smartphone, so I switched with the understanding that I could revert to my original plan if needed. However, within 48 hours by June 10, I realized the smartphone wasn't suitable for me and on June 11, I initiated a chat to request my old service reinstated. While the initial representatives confirmed it was possible but required a new SIM card, after multiple chats, calls, and emails over three weeks, nothing has been resolved. Prior to the switch, I had roughly [redacted] carryover minutes and service until August 8. I urgently need assistance to go back to my old plan. I am 83 years old and can navigate this situation with suitable support. Please address this promptly.
Reported by GetHuman832363 on viernes, 29 de junio de 2018 12:05
Hello, I currently possess a US phone number with Net10, [redacted], and had a budget data user plan for my own phone until early June. I paused the plan as I am in Europe until mid-August. I received an email warning me that I may lose my phone number if I don't reactivate my plan. I attempted to access your website but encountered difficulties. Why is this happening? I have two inquiries: 1) I am in Europe at the moment and wonder if access to your website is restricted from abroad. How can I access the website to reactivate my plan? 2) If I postpone reactivating my plan until my return to the US in mid-August, will I still risk losing my phone number? Thank you for your assistance, Gabriele R.
Reported by GetHuman-riedleg on lunes, 2 de julio de 2018 14:28
I am experiencing issues with my phone service. For over a year, the monthly payment has been deducted from my bank account without any problems until today. I am a 60-year-old woman living alone, struggling to walk without assistance due to my COPD. With temperatures reaching the 90s today, I find myself without a working phone to call for help in case of an emergency. My debit card is not with me, and I am isolated without any neighbors nearby. I urgently need assistance as I am in a vulnerable situation. Please help me address why my phone has been suddenly shut off. Thank you.
Reported by GetHuman849049 on miércoles, 4 de julio de 2018 14:42
I am experiencing unauthorized access to my family shared MSN account, where someone is intercepting my information and posing as me. Despite using top security software like McAfee and AVG, the issue persists. Hard resets do not solve the problem as it requires signing in to Google Play for functionality. To address this, I have locked my SIM card, preventing me from using the phone. I am seeking assistance to unlock my current SIM while retaining the same phone number. Alternatively, I have an unused SIM card available. Your help in resolving this matter is greatly appreciated. Thanks, Brandi E. Email: [redacted]
Reported by GetHuman-gablackb on miércoles, 18 de julio de 2018 18:07
I am experiencing difficulties due to being 80% deaf and not having a smartphone with Bluetooth for my speaker. My hearing has deteriorated over the years, and I urgently need a solution due to medical issues. I come from a hereditary deafness background, and it has recently worsened to profound deafness. I would greatly appreciate guidance on how to acquire a compatible smartphone to improve my situation. I hope to transition to a smartphone that supports Bluetooth to use my speaker effectively for phone communication. At 66 and with limited funds, upgrading my outdated phone is necessary, and I am seeking recommendations for suitable smartphones. I fear I may have to discontinue my current service if a solution is not found. Any assistance you can provide would be greatly appreciated. Thank you for your support. ~ Patricia S.
Reported by GetHuman-pasturms on lunes, 23 de julio de 2018 13:59
I purchased minutes through Net10 to add to my mother's phone. This time, a PIN number was given for her to enter on the phone. However, the [redacted] minutes did not appear immediately as they did in the past. I'm concerned if she still has minutes to talk or if there is a delay in the minutes appearing. I worry because my mother is elderly, and our primary mode of communication is through our phones. Her cell number is [redacted], and the pin provided for the [redacted] minutes is [redacted][redacted]. Any assistance in verifying if she entered the pin correctly would be greatly appreciated.
Reported by GetHuman911705 on martes, 24 de julio de 2018 13:57
I have been trying to resolve a technical issue for nearly a month. On July 27th, I attempted to upgrade to unlimited service. Although I made the payment and initiated the service change, I have been unable to access the internet since then. My only connection to the internet is through WiFi on my phone. Whenever I contact customer support, I spend over an hour troubleshooting the problem. Even when requesting to speak with a manager, I end up with another representative going through the same steps. Despite following instructions, including a factory reset as advised by a manager two weeks ago, my issue persists. I have attempted to add more service and checked my data connection, but nothing has brought a solution. I am exhausted from repeating troubleshooting steps without success. I am seeking a definitive resolution, such as receiving a new SIM card or possibly a new phone. The continuous troubleshooting and lack of results have left me frustrated. I am open to suggestions beyond endless troubleshooting. My contact information is provided for further assistance. Thank you, Angela R. W4187 Lime Rd, Eden, WI [redacted]
Reported by GetHuman1016175 on lunes, 20 de agosto de 2018 21:21
Yesterday, we purchased a Net 10 wireless [redacted]-minute card from Giant food store in Hanover, PA. This morning, upon entering the card number, we were prompted to call 1-[redacted]. After calling, we were instructed to enter the scratched-off number, which was deemed as already used. Despite just scratching off the card, we received no minutes or days upon entry. We bought the card on Friday at Giant store no. [redacted].
Reported by GetHuman-tispieba on sábado, 22 de septiembre de 2018 15:33
I have reviewed my bank statement and noticed that Net 10 charged my credit card twice for the same phone service plan and phone number on the same date and time, totaling $38.56. I kindly request a prompt refund to my US Bank checking/credit card account. This unauthorized double charge has caused financial strain as I budget for other bills. If this matter is not resolved promptly, I may have to escalate it to the Better Business Bureau, seek legal advice, contact my congressman or state representative, and involve media outlets. I only intended to pay for one month's service, so I do not wish the extra payment to be applied to future services. I insist on the full amount being returned to the original account from which it was debited. You can reach me through my spouse's email account at [redacted]
Reported by GetHuman-klhowe on sábado, 10 de noviembre de 2018 11:30
I am preparing to cancel my service with Net10 due to an unresolved issue causing persistent static noise on my voicemail. Despite multiple attempts, the problem persists. I have come across a potential solution shared by others facing a similar issue with AT&T. Date: Feb 20, [redacted], 9:25 PM - edited Feb 20, [redacted] 9:26 PM. To address voicemail routing issues, one may consider temporarily changing the phone number by contacting AT&T tech support via online chat or phone. This alteration could reset the voicemail routing configuration, potentially resolving the static noise problem. If successful, contacting AT&T to revert to the original number should prevent the issue from reoccurring. However, if the problem persists, intervention from the AT&T network back-end team may be required. I have been experiencing this static noise for months, and no resolution has been found. I have disabled auto-pay and will switch to another carrier if the issue is not promptly resolved. Thank you.
Reported by GetHuman-djoywalk on domingo, 3 de marzo de 2019 19:43
I purchased a NET10 card and followed the instructions to activate the minutes by calling a number provided on the receipt. I spoke with a representative to activate my phone. Upon reviewing my bank statement, I noticed that I was charged twice for minutes, each being $38.98. I am requesting a refund of one of the charges to my debit card. If this issue is not resolved, I will have to involve my bank to resolve the matter.
Reported by GetHuman2683480 on viernes, 5 de abril de 2019 0:11
I purchased a tracphone from Rite Aid about 6 months ago. I bought a conversion kit and additional minutes. After several failed attempts to activate it, I contacted customer service, and was advised to return the phone to the store. By then, the packaging was damaged, and I may have lost the red serial number card. I tried using a Net 10 conversion SIM, but support informed me to use the original SIM. I attempted to activate it online, but was prompted to call. After being disconnected three times and waiting for long periods, I was told once again to return it to the store. However, I'm currently using the same phone to write this message. I had to call back and ask Net 10 to transfer my minutes to a flip phone, which is now malfunctioning despite a charged battery and original charger. The screen is stuck on a "please wait" message. I need help resolving this confusion and stress regarding transferring my minutes to a compatible phone.
Reported by GetHuman-treecatf on sábado, 18 de mayo de 2019 21:43
My Google account seems to have a problem as I am unable to use my phone normally due to the default settings of the Samsung Internet and other Samsung functions that I do not prefer. I want my phone to return to its original operating function when I first bought it and set you as my service provider. Could you reset my account to an earlier date before the Samsung apps took over so it functions through Google like before? I am in need of assistance due to some challenges I face and would appreciate your help in resetting it back to factory settings. Please ensure my contacts, photos, and images are not lost during this process.
Reported by GetHuman3109726 on martes, 18 de junio de 2019 21:36
Two weeks ago, I reached out to Net 10 regarding a broken screen on my iPhone. They confirmed it was covered by warranty and agreed to replace it with a new iPhone. After returning my phone, the replacement I received was an LG phone instead. Despite initial confusion, speaking with a supervisor led to the promise of an iPhone replacement. Still, I am without a phone crucial for work. Multiple lengthy calls have only resulted in vague responses about waiting for updates. My reference number is [redacted]. Contacting me promptly is essential as I urgently require both a phone and a clear resolution. It has been weeks without a functioning phone I had paid $[redacted] for.
Reported by GetHuman3209511 on domingo, 7 de julio de 2019 22:53
I purchased Net 10 minutes over a week ago. I logged onto the Net 10 Wireless website, entered the pin, saw the new extension date and the 30 bonus points, but my phone did not update with the added minutes or days. A few days later, I entered the pin directly into my phone to see if it would update, but I received a message saying the pin was already used - which it was, online. Where are my added minutes and days?
Reported by GetHuman-mspmo on martes, 27 de agosto de 2019 22:04
I need help with my Net 10 phone service. My phone number is [redacted], identified as ID# 8[redacted]-[redacted]-[redacted]. I reside in Wisconsin but am currently in Green Valley, AZ. Recently, I've been experiencing issues with my network showing as unavailable whenever I attempt to make calls. Yesterday, after some assistance, I managed to get 4 bars and the phone functioned properly. However, today, the bars slowly disappeared. I've tried troubleshooting by restarting the phone, ensuring it's fully charged, and reinserting the SIM card. A customer service representative confirmed I should have coverage in this area. I urgently need assistance as I am completely without service.
Reported by GetHuman-davsmith on sábado, 7 de diciembre de 2019 20:55

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