Netflix Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Netflix customer service, archive #3. It includes a selection of 20 issue(s) reported June 25, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I signed up for a free month trial of Netflix and was charged $1 on June 18, [redacted]. However, on the same day, without warning, I was also charged $14.95 from my Netspend Visa card associated with [redacted] As a single mother of 2, this unexpected charge has been difficult for me and my children. I urgently need the $14.95 credited back to my account and would like to request compensation for the stress this has caused. I would appreciate an extra month of service free of charge and to not be charged the initial $1. Thank you. My name is Ashlee Lott Bankston, and you can reach me at [redacted].
Reported by GetHuman-jordysgi on lunedì 25 giugno 2018 22:31
I subscribed to Netflix for a free month, but I noticed that I couldn't access shows before the trial period ended, which seemed unfair. When I tried to reset my password, I didn't receive any emails from Netflix at [redacted] I never got a welcome email or any information about resetting my password, so I felt frustrated. I couldn't log into my account because I couldn't remember the password, even after requesting multiple resets. When I tried to receive the password reset via text, Netflix stated my number wasn't registered, although it was in my account. I feel it's unjust to be charged when I couldn't log in, didn't receive any emails, and wasn't able to get any assistance. Consequently, I couldn't take any action, including canceling my subscription, due to the login issues I encountered with Netflix.
Reported by GetHuman824137 on martedì 26 giugno 2018 22:57
I'm having trouble with my Chromecast in the bedroom. The blue icon is showing, but there is a network failure message. I've tried resetting the CC, restarting the router, as well as my iPhone and iPad. I've verified the correct Wi-Fi settings as well. I've contacted support twice via chat, but no one seems able to resolve the issue. I need this fixed promptly as there's a bedridden person who enjoys watching movies.
Reported by GetHuman-buildspe on domenica 1 luglio 2018 08:11
As a long-time Netflix subscriber, I have concerns about the new content being added to your platform. Shows like "13 Reasons," "Desire," and the drag queen cartoon are unsettling to me. I am considering canceling my subscription as I do not want to support content that may have a negative impact on children and teenagers. I urge Netflix to prioritize producing more positive and family-friendly entertainment to retain loyal customers like myself. I hope to see improvements in the content offering soon.
Reported by GetHuman-ingodsca on martedì 3 luglio 2018 13:00
I enjoy watching movies with audio description as I am blind. However, I encountered difficulty selecting the descriptive audio track for a specific movie on Netflix. While watching this movie, I struggled with turning on the audio description the first time but managed to do so. Now, I want to rewatch it, but I can't navigate through the audio languages to choose the descriptive track. It would be helpful if Netflix could update its platform to allow users to set audio description as a default in their account settings. This way, visually impaired individuals like myself wouldn't have to toggle it on every time they watch something, simplifying the process greatly.
Reported by GetHuman-brndnwil on mercoledì 4 luglio 2018 08:04
I recently signed up for Netflix on July 4th, [redacted] using my linked card. I was enjoying a show until today when I received a notification that my account was on hold, directing me to netflix.com/payment. I followed the instructions and restarted my membership, but now I see I will be charged $10.99 for this month. I was under the impression I had a free trial for the first month. I believed "start membership" was a technical glitch that required re-entering information for the free trial. I've only been a member for less than a day, and I would like a refund if possible as I did not realize the account had been used before. Your help would be greatly appreciated. Thank you, A customer :)
Reported by GetHuman851758 on giovedì 5 luglio 2018 17:12
I accidentally used the wrong email address when signing up for Netflix. I share the same name with the person who owns the email, so I didn't notice the mistake at first. Since it's not my email, I can't sign in to update my credit card information. The charge has already been made on my credit card, but I'm unable to access the account to watch anything. I have reached out to the person with the email, but haven't received a response. Can you assist me in deleting the account using my credit card information since I'm the one being charged? The email is not mine, but the credit card information is. I really need help with this issue as I don't want to be charged again for a service I am unable to use. Thank you for your assistance.
Reported by GetHuman852803 on giovedì 5 luglio 2018 21:06
I have been a long-time customer of Netflix and have always appreciated their family-friendly content. Recently, Netflix has started to engage in partnerships that go against my values, particularly those that are anti-family and anti-Christian. This has led me to the difficult decision to cancel my membership immediately. Two recent partnerships that deeply concern me are Michelle Wolfe's "Patriotic Celebration God Bless Abortion" and the disturbing broadcast of child pornography involving young girls. I believe that these choices do not align with the values of the majority of Americans and are not something I want to support. I kindly request an explanation for why Netflix has chosen to take this direction. I had the opportunity to meet the founder of Netflix in the past, and I believe that he would have steered the company in a different direction. I urge Netflix to reconsider these partnerships and the content they are promoting.
Reported by GetHuman-dddstank on lunedì 9 luglio 2018 21:21
My husband and I have been Netflix subscribers for a few years now and have enjoyed the service until recent decisions made by the company. We decided to cancel our subscription due to concerns about some of the content being produced. After coming across a news article discussing controversial content on Netflix, including support for abortion, we are deeply troubled. We question if this is an actual representation of the company's values or just a parody. Moreover, the appointment of Susan Rice to the Board of Directors further adds to our dismay. If Netflix wishes to regain the trust of its previously loyal customers, a significant reevaluation and restructuring may be necessary. - C&S from Hot Springs, AR
Reported by GetHuman864852 on lunedì 9 luglio 2018 22:28
Dear Sir/Madam, I am a Jio Prime user who mistakenly recharged my own number [redacted] instead of my father's number through the Jio app on July 9th. The payment was made through Paytm. I realized that I now have two identical Jio recharge plans, with the recent one being of no use as I have not activated it. I kindly request to cancel the redundant plan and refund the amount to my Paytm wallet. Alternatively, I would appreciate if the validity of the second plan could be extended for 84 days starting from the expiration of the first plan on September 5th. The transaction ID for the recharge on July 9th for the Rs. [redacted]/- plan is BR0001EOMJ15. A total of Rs. [redacted] was deducted from my Paytm wallet. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help in advance. Sincerely,
Reported by GetHuman-goyalsac on mercoledì 11 luglio 2018 07:17
Dear creators of the Netflix show "Anne with an E," I want to clarify that my feedback is not about homophobia but rather about the recent creative decisions made on the show. My sister and I were disappointed with the unnecessary changes made to "Anne" to attract a wider audience. "Anne of Green Gables" is a timeless story that doesn’t need modern elements like discussing sex or introducing homosexuality to be engaging. The show's target audience of children aged 7 and up is missing the charm of the original story due to these deviations. While I appreciate the parts that remain true to the classic tale, I cannot continue supporting the show if it continues to stray so far from the original narrative. I urge the writers to preserve the essence of "Anne of Green Gables" for the sake of loyal fans of the books.
Reported by GetHuman-autie on mercoledì 11 luglio 2018 11:20
To Whom It May Concern, I am reaching out with an idea for a potential sequel to "The Kissing Booth." I have outlined the plot points in bullet form to allow for input from the director and writers for potential adjustments. Below is a suggested order for the storyline: - Elle does not get into Harvard - Elle plans to inform Noah about this during a surprise visit for graduation, arriving early - Lee is accepted into a writing university - Elle is accepted into Cambridge University - Noah is unaware of Elle's acceptance into another university - Elle and Lee graduate - University announcements are made during the graduation ceremony - Elle is announced to be going to Cambridge - Noah speaks with Elle afterward - Elle explains why she didn't reveal the news sooner Feel free to use or adapt this idea at your discretion. As a fan of The Kissing Booth, I am eager for a potential sequel and trust that any decisions will be made collaboratively by the creators and the Netflix community. Sincerely, E. Mildenhall
Reported by GetHuman-eloisemi on lunedì 16 luglio 2018 22:45
I contacted Netflix regarding a program addressing teen suicide and one recently featuring abortion in America. Both representatives I spoke to seemed unaware of these programs, which is concerning. I wish to continue enjoying Netflix, but I am disappointed in the lack of transparency. Regrettably, I must cancel my subscription to refrain from supporting content that conflicts with my values. Jonathan E.
Reported by GetHuman-trustpro on giovedì 19 luglio 2018 17:57
Tonight, I went to watch a movie on Netflix and noticed an unusual account glitch. Instead of my usual profile with my name and my son's name (Will and Jack), it displayed "net" and "Anton" with different avatars. The account language had switched from English to Spanish. I logged out, logged back in, and was prompted to select a subscription plan, even though I had used Netflix just two weeks ago and expected it to renew automatically. Despite this, I selected the Basic plan and moved forward. However, upon confirmation, my account appeared to have reset entirely. None of the avatars or viewing history was available, and I'm unsure why I saw someone else's settings on my account. I'm uncertain if I've been hacked or if I'm now paying for two accounts. Why was I asked to choose a subscription plan, and where did my viewing history go? Any assistance would be appreciated. Thank you.
Reported by GetHuman-tinyelev on sabato 21 luglio 2018 02:40
I recently experienced unauthorized changes to my account, including both the password and associated email. After this occurred a week ago, I created a new account with the original email using a different password and updated all other account passwords. Unfortunately, last night the account was compromised again with the password and email being altered once more. I am seeking assistance to recover my account under the email "[redacted]" before the unauthorized changes. I am willing to provide evidence such as PayPal receipts for the new membership purchase or email screenshots confirming the unauthorized changes. Thank you, Sam
Reported by GetHuman-sam_dg on sabato 28 luglio 2018 01:52
I recently adjusted one of my accounts to access adult content from a children's account. After making this change, I received a spam email from someone claiming they knew my password (which they did) and threatened to expose my viewing habits unless I paid them $[redacted]. Although I recognized this as a scam, I am worried that they had access to my password. I have since updated my password and deleted the email, but I wanted to raise awareness about potential security breaches on your website.
Reported by GetHuman937447 on mercoledì 1 agosto 2018 08:50
I recently re-joined Netflix for a free month after being a past customer and signed up for the premium plan. I selected two Blu-ray movies, but they both arrived blank and unplayable. I followed the steps to request replacement discs, but the one I received today is also blank. How could this happen? I am so frustrated with this experience during my free trial. I want to cancel without any charges, and I believe I deserve compensation for the inconvenience. This has been a total disappointment, and I am considering ending my subscription. I cannot fathom how such a basic issue could occur. I would like a prompt phone call at [redacted] to address this matter.
Reported by GetHuman980269 on sabato 11 agosto 2018 19:40
We recently switched from Sprint to T-Mobile, and now T-Mobile is covering our Netflix subscription. When my father, the primary account holder, signed up at T-Mobile, he couldn't recall the password, so a new Netflix account was created. We thought the original account would be deactivated, but upon checking the new account, we found all our saved content still there. It appears that the two accounts have somehow merged, and my father got charged for Netflix service between 8/10/18 and 9/9/18 on the original account. Is there a way for him to request a refund for this payment since he believed the original account was closed and he wouldn't owe anything further? Any assistance on this matter would be highly appreciated. Thank you.
Reported by GetHuman980441 on sabato 11 agosto 2018 20:31
I recently signed up for a free trial, but it seems there was a previous one linked to my account. When I signed up, I was informed that my payment would be due in September, but I was charged $16.09 on my card earlier than expected. This led to an overdraft on my account, resulting in a $30 fee. It would have been helpful if I had been contacted before the payment was taken. I now wish to cancel my Netflix account as this experience has been frustrating. The plan costs $13.99, but I was charged $16.09, plus the additional $30 overdraft fee. I am kindly requesting a refund of $46.09 ($16.09 + $30.00) due to the circumstances.
Reported by GetHuman1005372 on venerdì 17 agosto 2018 19:32
Hello, I'm Carrie Ludwick. Recently, while browsing Netflix for a new show, I came across "The Returned." Initially, the first episode didn't capture my interest, but as it progressed, I found myself increasingly drawn into its storyline. Although not a frightening show, it had moments that kept me engaged. Each episode ended with a suspenseful cliffhanger, making me eager for more. I was disappointed to discover that the series only had one season, especially with the intriguing conclusion of the last episode. Despite its cancellation, I believe "The Returned" has the potential to be revived as a Netflix original, as I am now invested in the story and eager for a second season. I have recommended the show to my friends and sincerely hope that it can be continued. Thank you for considering my request. Looking forward to your response. -Carrie
Reported by GetHuman1031640 on venerdì 24 agosto 2018 15:28

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