Netspend Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Netspend customer service, archive #2. It includes a selection of 20 issue(s) reported June 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My card ending in [redacted] was blocked yesterday at approximately 5:40 a.m. I received a message from Netspend on my phone informing me of the issue and prompting me to contact customer service. I called and first spoke to a representative with a strong accent, which made communication difficult. I requested to speak to someone else, and the next representative was easier to understand. They explained that my card was blocked and asked me a few questions, including about a $40 pending transaction of which I was unaware. The representative recommended ordering a replacement card and transferring the remaining funds from the blocked card onto it. I decided to purchase a temporary card, but upon trying to transfer the funds, I was informed the temporary card had restrictions. Subsequent interactions with Netspend customer service were frustrating due to difficulties with security questions and unhelpful responses. Despite explaining the situation and urgency, resolving the issue of transferring $[redacted] to my new temporary card ending in [redacted] proved challenging.
Reported by GetHuman-jasonjj on mardi 26 juin 2018 16:18
I am writing to report an unauthorized transaction on my account. The transaction took place on June 24 at 9:42 pm for $1.25 and then again on the following night at 9:10 pm for $49.95. I was unaware of these charges until my card was declined during my own transaction. Upon contacting customer service, I learned about the unauthorized transactions and was advised to dispute them by emailing netspend at [redacted] However, my emails failed to deliver as the address appeared invalid. My claim number is [redacted] with reference number [redacted]. I am seeking a refund for these unauthorized charges. For any inquiries, please contact me at [redacted]. Thank you. Sincerely, R. Quinones
Reported by GetHuman-rickquin on mercredi 27 juin 2018 00:51
I am Sidney L. Hall and I am reaching out regarding my recent communication with NetSpend. I reported my card as lost or stolen, blocked it, and requested a replacement. The new card was due to arrive by June 25th or 26th, [redacted], but has not reached me as expected. Due to this delay, I have faced challenges including having my phone disconnected and being evicted. I am currently without a phone and address the situation only via email. The address provided for the card delivery is 1 .N.W. 33rd. Terrace, Lauderhill, Florida [redacted]. As my social security benefits are supposed to transfer to this new card, the delay has left me in a difficult situation. I urgently request a prompt response to address this issue. Sidney L. Hall
Reported by GetHuman-sidalee on mercredi 27 juin 2018 18:51
I have been a Netspend Control MasterCard user for over 18 months. Recently, when I tried to log in, I received a message saying my account was blocked and to call a provided number. After waiting on hold for over an hour with no response, I was disconnected. Upon calling back, I faced a similar situation. I requested to close my account since the money is rightfully mine, but was informed it would take 10 days for a refund. It has now been over 3 months, and despite multiple attempts to contact them, I have not received any response or refund from Netspend/Control MasterCard. My Bank Account Number is [redacted], and my Control MasterCard Number is [redacted]. I am giving them one more week to resolve this before taking further action with relevant authorities and seeking legal help. - Sheriff A.
Reported by GetHuman-sheriffa on dimanche 1 juillet 2018 06:48
I have been calling since Monday, and it's now Friday. Even though the bank confirmed the credit, it hasn't reflected in my account yet. The banking laws in my state guarantee provisional credit, which should have been automatic, and I should have had the funds back by now. I am also seeking damages of $[redacted] for the inconvenience caused by not following the law. I contacted the bank for provisional credit myself, so I am at a loss as to why this issue is continuing. My credit card payment is now [redacted] days past due, affecting my credit score, and potentially hindering my ability to buy a house. This ongoing situation needs to be addressed promptly, or I will be forced to seek legal counsel.
Reported by GetHuman855842 on vendredi 6 juillet 2018 21:09
I will be appearing on live news with the necessary documents to expose how my father, M.D. was deprived of his VA funds by NetSpend, leaving him destitute and on the brink of death post-surgeries. After four months without resolution, we demand the return of his funds immediately. If unaddressed, we will seek audience with the Payment CEO or NetSpend owner. Contact C.L. Dominice at [redacted] or M.D. Dominice Sr. at [redacted] by 10 p.m. today to rectify the situation before we proceed with media exposure.
Reported by GetHuman-dtom on mercredi 11 juillet 2018 22:35
My wallet was stolen, which had my NetSpend card inside. I need to report it as stolen. I prefer speaking with a person instead of using a computer, as I believe it will be more effective in solving my issue. It has been 10 days since this happened, and unfortunately, I haven't been able to resolve this matter yet. I am growing increasingly frustrated because my Social Security government check is directly deposited onto this card. Can someone assure me that I will receive a replacement card soon? Time is running out, and I need access to my funds.
Reported by GetHuman-cletisw on vendredi 27 juillet 2018 04:43
I forgot my password for the Netspend direct deposit account, causing the system to lock me out for six hours. Even after entering my social security number and creating a new password, the system is not accepting my login credentials. I have attempted to access my Netspend Visa and Mastercard accounts linked to my Wells Fargo bank for three days now without success. My username is MarvinMontgomery2 and the new password is 7HeavenStar. Please help me resolve this issue so I can resume using my Visa debit card for direct deposits.
Reported by GetHuman-marvelen on mardi 31 juillet 2018 03:12
I recently experienced issues with my card being canceled on July 9th due to an incorrect charge. After spending 4 hours on the phone with a supervisor, I was informed that my funds cannot be accessed until I receive a new card. I purchased a new card to transfer my funds, but when I called to have it activated, I did not receive the promised reimbursement. Subsequent attempts to activate new cards were unsuccessful, as I was told I could not be verified as the account holder. Despite multiple attempts to reach a supervisor, I faced obstacles and delays in resolving the issues with my account. 25 days later, my account remains dysfunctional, and I am seeking compensation for the inconvenience and financial losses incurred.
Reported by GetHuman944426 on jeudi 2 août 2018 21:08
Hello, I am reaching out again as I had previously contacted you regarding an issue with my NetSpend prepaid Visa card. I purchased the card at Walmart and loaded $[redacted] onto it. After downloading the app and following the activation steps, I encountered an error that locked my account. Despite attempting to resolve this through Customer Service, each call abruptly ended, even with promises from the automated system to connect me to a representative. I have made multiple calls and even tried activating the card through a link sent by the automated system, only to receive the same error, instructing me to call Customer Service. I urgently need assistance with this matter and would greatly appreciate a prompt response. Thank you. Best regards, S. Wickham
Reported by GetHuman945870 on vendredi 3 août 2018 05:42
I am facing an issue with my lost card linked to my fixed income received via direct deposit in Netspend. I have reported the problem, but the frustrating part is being bombarded with difficult questions by the bank, expecting me to recall specific details about the account opening and recent transactions, which becomes challenging as I age. It is stressful to handle this situation alone without assistance. I hope the bank can be more understanding and respectful towards older individuals who may struggle to remember such intricate information.
Reported by GetHuman-cletisw on samedi 4 août 2018 03:10
I have an ongoing issue with Netspend as they haven't sent me a replacement card yet. Today is August 3rd, and my Social Security check was directly deposited. For almost a month, I've received nothing but lies. Two weeks ago, a customer service representative claimed a new card was sent, but it wasn't. The following evening, another representative mentioned the card had been mailed and I should get it before the 3rd. However, I never received any notification about the deposit. Now they're asking irrelevant security questions before sending a new card. I'm frustrated as a 71-year-old Social Security recipient. I plan to contact the Federal Banking Commission, Better Business Bureau, corporate office, and my district's senator to address this unprofessional behavior. It's crucial for me to receive my funds promptly as a retired military individual on a fixed income. A refund or compensation for late fees seems appropriate at this point.
Reported by GetHuman-cletisw on samedi 4 août 2018 06:31
I am having difficulty locating one of my cards and have been attempting for three days to transfer the balance. The account is old, and I may have used a different email address or password, or I might not have registered it at all. I require assistance with transferring money between accounts and determining if an email is associated. It is important to note that I prefer assistance from a representative not residing in India to avoid language barriers. I understand the limitations of outsourcing but found it challenging to communicate due to my fast speech and difficulty in understanding the questions asked. This issue is urgent as I need the funds for school shopping. Kindly reach out to me promptly. Thank you.
Reported by GetHuman962410 on mardi 7 août 2018 16:46
When attempting to add funds through Western Union on my Netspend Visa Prepaid Card, I receive an error message prompting me to contact customer service at 1-[redacted]. Netspend has stated that the issue lies with their end. The Netspend Visa Prepaid Card, issued by MetaBank, can be used wherever Visa debit cards are accepted. Terms and conditions, including transaction fees and ID verification, apply. The Cardholder Agreement provides specific details. Copyright © [redacted] Total System Services, Inc. All rights reserved. TSYS and Netspend are registered U.S. service marks of Total System Services, Inc.
Reported by GetHuman-pertiinp on dimanche 12 août 2018 01:43
I recently discovered that my account was terminated due to suspicious activity, which was alarming as I have been a customer for 8 years without any issues. Primarily, I receive direct deposits from the government into my Netspend account. In the past, Netspend has promptly resolved any refund issues when merchants canceled orders or items weren't received. I have always been the sole user of my account, keeping my information private. Despite my efforts to resolve the $98.00 outstanding balance quickly, I am perplexed about the account cancellation. During my calls to Netspend, I attempted to get clarity from three representatives but received no satisfactory explanation. Requests to speak with a supervisor were unsuccessful as I was placed on hold for extended periods with no response.
Reported by GetHuman-crcj on samedi 25 août 2018 03:45
My boyfriend accidentally used my address for his card registration. He stays with me briefly every few months as he works on the road. Despite providing various documents, he's been unable to use his card due to the address issue for almost 2 days now. I'm frustrated because this has impacted our limited time together. Customer service keeps us on hold and then disconnects the call, which is unprofessional and upsetting. I'm considering closing my Netspend accounts and filing complaints with the FTC and BBB. The constant hold music and lack of resolution are unacceptable. This experience has left me extremely dissatisfied. Sincerely, Kara B.
Reported by GetHuman-karacake on samedi 25 août 2018 14:06
I have disputed unauthorized transactions on my card. I was initially told that they were not unauthorized after an investigation. When I followed up as the transactions were indeed unauthorized, I was promised a call back for assistance that never came. I am frustrated by the delay in resolving this matter and disappointed with the handling of it. The transactions in question are unauthorized, and I urgently need to speak with a representative to address this promptly. I can be reached at the information provided: N. Levins, [redacted] Stara Circle Apt. A, Pensacola, Florida [redacted]. My account number is [redacted]-33-[redacted], and the claim number is [redacted].
Reported by GetHuman-jazzimrs on mardi 28 août 2018 00:40
I submitted claims for unauthorized transactions on my card. Despite being informed that the transactions were not unauthorized, I am certain they are indeed unauthorized. I reached out to Netspend again, hoping to resolve this issue. A representative promised a callback but no one has reached out. The transactions in question are truly unauthorized, and I urgently need to speak to a representative about this frustrating situation. It has been a lengthy process with little communication, and I am disappointed with the handling of my case. The account number is ***-**-****, and the claim number is ***-****. I'm N. Levins, residing at *** Stara Circle Apartment A, Pensacola, Florida *****.
Reported by GetHuman-jazzimrs on mardi 28 août 2018 00:46
I'm Stephanie D. I bought three prepaid cards worth $1,[redacted] in August [redacted]. Since I tried to activate them, I've been told they are under someone else's name, even though I had my ID scanned when purchasing and loading them. Despite sending NetSpend pictures of the cards, the receipt, my ID, social, and utility bill, they still won't refund me. This money is meant for my bills, and it's been almost a month of back-and-forth. I want my $1,[redacted] back soon, or I'll involve a lawyer. NetSpend needs to refund me before facing legal action. My family has a law enforcement background, and I won't let them keep my money unlawfully.
Reported by GetHuman-mrsgil on vendredi 7 septembre 2018 22:03
After a 1-hour wait, I spoke to a customer service supervisor named Stacie, ID #[redacted]. I felt she was making fun of me by claiming her phone wasn't working. Prior to that, I had another long wait with Jeanne, ID #[redacted]. My issue was disputing a charge due to the troubles with Matt Lloyd's online sales lessons now entangled in a court case. I wish to recover $[redacted] as I couldn't complete the course, and my coach stopped responding. Strangely, I also just received a new card today after three months without any prior communication. Stacie attempted to email me for consent to text but failed to send properly. I'm feeling quite overwhelmed by this. I seek assurance my permanent card and dispute letter will arrive in order. Thanks, Mary.
Reported by GetHuman-annatwo on samedi 22 septembre 2018 21:53

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