Postmates Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about Postmates customer service, archive #20. It includes a selection of 20 issue(s) reported November 1, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I ordered the following items: - 1 Garlic Mushroom Burger - 1 Tempeh BBQ Sandwich - 2 Pad Thai sides - 1 Sweet Potato Casserole side - 2 Chocolate Chip Cookie Dough Desserts - 3 Extra Dressings After checking the Postmates app bill, I noticed it was higher than expected. Upon reviewing the receipt from the Postmates driver, I saw that I was charged for 3 Garlic Mushroom Burgers instead of the 1 I ordered. I have a photo of the receipt and a screenshot of my original order. It may have been a mistake from the restaurant or the driver, but I shouldn't have to pay for items I didn't request or receive. I am requesting a refund for the overcharged items and a credit for the inconvenience.
Reported by GetHuman1461482 on jueves, 1 de noviembre de 2018 0:55
I had two issues with Taco Bell orders recently. The first time, I ordered two steak Meximelts and a steak quesadilla with pico de gallo, but received beef instead of steak and a dry quesadilla. I also didn't get a power bowl. Customer service resolved the issue and applied the balance to my next order. When I placed my next order for a big steak omelette, the courier claimed to be at my address, but the map showed they were far away. The courier made no effort to find my building and just left after a few minutes. The first order was wrong, and the second order was never delivered.
Reported by GetHuman-mounajim on jueves, 1 de noviembre de 2018 5:00
Dear Customer Service, I made a purchase on 10/28/18 at 7-Eleven, which included various items and 3 orders of tacos. Unfortunately, upon delivery, I was informed that the store was out of tacos, and the delivery person was not the one listed on the profile. As a result, I requested a refund for the missing items. Postmates confirmed that I would receive a full refund for the items not received. However, I am disappointed that I had to reach out via email to request my refund, as it has been inconvenient for me. I am a frequent takeout customer who recently switched from Uber Eats to Postmates, and this experience has left me dissatisfied. Unlike Uber, Postmates requires customers to request refunds via email for undelivered items. I am considering canceling my yearly subscription for unlimited deliveries due to this issue. I hope to receive my refund promptly without further communication issues. Thank you.
Reported by GetHuman1465788 on jueves, 1 de noviembre de 2018 18:25
The Postmate driver, as per my security guard, informed me that Brandi entered my workplace but left without delivering the food. I tried contacting her via text and phone calls, but received no response. Subsequently, I received a notification that she marked the order as delivered, prompting me to tip. I refuse to pay for services I did not receive, particularly in a Government building where security saw her leave. Despite my attempts to reach her, she disregarded my messages and the guard's instructions. This behavior is unacceptable, and I insist on a refund for the undelivered order that was intended for multiple people. It is disheartening to feel deceived and robbed in this manner. I demand a refund and appropriate action be taken against her for this dishonest act.
Reported by GetHuman-gabchatm on jueves, 1 de noviembre de 2018 20:19
I started driving with Postmates like many others, but now I believe this company may be a scam. I've had issues cashing out my earnings multiple times. Sometimes it says I have a zero balance, and I can cash that out, but I can't access the money I've actually made. I've spent $3 trying to withdraw my earnings without success. Despite emailing them multiple times, the Postmates specialist, Greg W, who responded hasn't been helpful. Every time I add my bank card information, I receive an email confirming it, but it disappears shortly after. It's frustrating that there's no phone number to call for assistance. Drivers are trying to earn money honestly and getting scammed. This situation is unfair, and I just want the money I worked for. If this continues, I'll have to stop using this service. It's unacceptable if this is how they treat their "employees."
Reported by GetHuman1467090 on jueves, 1 de noviembre de 2018 21:15
I had a frustrating experience with my Postmates delivery. The driver had trouble finding my apartment complex and I never received my order. Despite the driver claiming he waited and tried to contact me, I received no calls or texts. I even tried reaching out to him but got no response. Customer service was unhelpful and refused to issue a refund, charging my account in full instead. This is not the first time I've faced problems with Postmates, and their lack of accountability is disappointing. I have evidence of my attempts to contact the driver if needed. Overall, my experience with Postmates has been negative and their customer service failed to resolve the issue satisfactorily.
Reported by GetHuman1468324 on viernes, 2 de noviembre de 2018 0:59
I am responding regarding the inquiry about the incorrect merchant and address provided. I was directed to Taco Bell at [redacted] W North Ave in Milwaukee, WI [redacted], where they did not have items from the order. After speaking with the customer, I discovered the order had been canceled. Wanting to ensure customer satisfaction and loyalty, I proceeded to fulfill the order at a different Taco Bell at [redacted] N. 76th St in Milwaukee, WI [redacted]. The receipt I submitted reflects this correct address. Despite the inconvenience of waiting in line at both locations during peak hours and the additional 20 minutes of driving and gas, I completed the delivery diligently. Regarding compensation for this unusual situation, I received the minimum $4 delivery fee, and I am seeking fair resolution. Thank you for addressing this promptly. Thank you, Joshua Z. [redacted] [redacted] S 27th St. #5 Franklin, WI [redacted]
Reported by GetHuman1469454 on viernes, 2 de noviembre de 2018 8:24
I placed an order at Wendy's this morning around noon. The food quality was acceptable, but my order was incorrect. I ordered two 10-piece nuggets with a drink and large fries. Instead, I received one 10-piece nugget, two large fries, and my drink. I couldn't even finish the extra fries as it was too much. Additionally, my initial charge of $14 somehow increased to $19, and the app required me to tip, which I did not want to do. I am very dissatisfied with this experience and would like a full refund, including the $[redacted] delivery fee credit I have. Unfortunately, I don't have time for my order to be corrected as I need to leave for work. Thank you for your understanding.
Reported by GetHuman1471569 on viernes, 2 de noviembre de 2018 16:33
I work on the fleet team in Louisville, KY. Every time I try to take a picture of the receipt, my camera fails, preventing me from completing the pick-up process. Despite contacting the delivery address, paying for the order, and attempting to deliver, I still cannot finish. I would like to get paid for my deliveries. The system shows I haven't completed any deliveries, even though I've done more than a handful. I have only received about $6 in tips. I drive an Explorer and have four kids to support. If there are issues with paying incentives, I understand, but I have been working diligently without receiving any confirmation of my completed deliveries. Please assist me if possible. Thank you.
Reported by GetHuman1475128 on sábado, 3 de noviembre de 2018 4:02
I wanted to bring to your attention some issues with the app that have been causing me some frustration. The GPS directions have been unreliable, making me waste time and gas by suddenly changing the drop-off locations. Additionally, I was not informed about a bonus when I signed up for the service which has now put me in a difficult position to reach the required target. Despite being online for over 4 hours, I have only managed to complete three deliveries, which is not sustainable without the bonus. I am working hard to make ends meet as a single parent, and it would greatly help if I could get more deliveries per hour to reach the bonus. I had to take time off without knowledge of the bonus, and now I am struggling to catch up. I hope this situation can be rectified promptly.
Reported by GetHuman1485341 on sábado, 3 de noviembre de 2018 21:31
I made an order with Olive Garden at 4:51 pm using the app, with an estimated delivery time of 40-50 minutes. After almost an hour, I checked the delivery status and it now shows an additional 2 hours, with delivery estimated at 7:42 pm. There was no notification of this drastic change, and I am unable to cancel the order without being charged because it is "being prepared," even though it won't arrive for another 2 hours. I am frustrated by the lack of customer service to address this issue. I have used competitors' services without such problems. It is unreasonable to expect customers to wait 3 hours for a delivery when initially quoted less than 1 hour. I will have to make alternate dinner plans due to this inconvenience. This experience is disappointing as it is my first time using your services.
Reported by GetHuman1486135 on sábado, 3 de noviembre de 2018 22:54
Hello, my name is Carolyn Pesina and I'm a delivery driver in Lubbock, Texas. I had a delivery request from Popeyes on Milwaukee, but realized at the restaurant that I didn't have my debit card to pay, so I had to cancel the order. I was unable to inform customer support about the reason for the cancellation and accidentally may have requested a replacement. I found my card later, so I don't need the replacement. I'm worried as I haven't received any delivery requests since 5:30 PM, even though I logged in for the promotion offering an extra $7 bonus per delivery. I've tried changing locations, but I still haven't received any requests. It's currently 8:13 PM, and I'm concerned.
Reported by GetHuman1487541 on domingo, 4 de noviembre de 2018 1:15
Hello, my name is Carolyn Pesina, and I am a delivery driver in Lubbock, Texas. Recently, I received a delivery request from Popeyes on Milwaukee. Unfortunately, I had to cancel the order when I realized I didn't have my debit card with me to pay. I tried to inform customer support about the reason for the cancellation by going to the dashboard for help. While on the dashboard, I may have accidentally selected an option for ordering a replacement, which I didn't actually need as I found my card 15 minutes later. I am unsure if the replacement order went through. Today, I logged in at 5:30 for the promotion offering an extra $7 bonus per delivery, but I haven't received any delivery requests since. I have tried changing my location multiple times to check if I was in a less busy area, but I have not received any requests yet, and it's currently 8:13 pm.
Reported by GetHuman1487540 on domingo, 4 de noviembre de 2018 8:35
I am urgently requesting Postmates to contact me as soon as possible. I have been wrongly charged for orders I never received or placed, with mistakes in every order. Despite attempting to file disputes within 48 hours as advised on more than 10 occasions, none were processed. I am owed over $[redacted] by Postmates. If I do not receive a call promptly from a capable individual willing to cooperate and refund my credit card for the undelivered or incorrect orders, I will escalate this by disputing charges and pursuing legal action for damages due to illness caused by Postmates' errors and lack of follow-through on promises made. I expect to hear from a manager-level representative immediately by email and phone to address these issues effectively. I have meticulously documented over [redacted] attempts to contact Postmates through their channels, and have evidence to support my claims. Thank you for your prompt attention to this matter.
Reported by GetHuman1495329 on domingo, 4 de noviembre de 2018 21:52
I urgently need Postmates to contact me right away. I have encountered multiple issues with my orders, including being charged for items that I never received or ordered. Despite my efforts to resolve these disputes within the given timeframe, nothing has been done to address these issues. I am owed over $[redacted] by Postmates and require immediate assistance to refund my credit card for the incorrect orders and items I am allergic to, despite providing clear instructions. If I do not receive a call promptly from a dedicated Postmates representative willing to cooperate and rectify the situation, I will have no choice but to escalate this matter. I have diligently documented my numerous attempts to contact Postmates and have evidence to support my claims, including communications with restaurants and even a note from a chef regarding delivery experiences. It is essential that a manager-level representative reaches out to me promptly by both email and phone to provide a suitable resolution, including refunds. Thank you for your immediate attention to this matter.
Reported by GetHuman1495329 on domingo, 4 de noviembre de 2018 22:22
To whom it may concern, Tonight, I placed an order for Chipotle through the Postmates app. Although I have used Postmates several times this semester and usually appreciate their service, tonight was a disappointment. I ordered at 5:10 with an estimated delivery time of 5:55. As I waited for my food, I was surprised to find out at 6:10 that it hadn't even been picked up yet. After contacting support, I was assured it would arrive shortly. Another hour passed before my food was finally picked up and on its way. By the time I received it at around 7:30 (two and a half hours later), I was dismayed. Being a college student on a budget, such a lengthy delay is unacceptable. Moreover, the burrito I received was significantly smaller than usual.
Reported by GetHuman-colinwke on lunes, 5 de noviembre de 2018 3:41
I unknowingly got enrolled in Postmates U Unlimited and was charged the yearly fee without my consent. I used the app just once and had not intended to sign up for free deliveries. During that order, it requested my thumbprint, and since my thumb was on the home button, I suspect that's how I got enrolled without realizing it. I have no plans to use this service and would like a refund for the unauthorized yearly subscription charge of almost $[redacted] on my credit card bill. If I choose to use the app in the future, I will gladly pay the delivery fees instead.
Reported by GetHuman-sunnyvir on lunes, 5 de noviembre de 2018 18:34
I placed an order with Panda Garden in Sacramento, CA around 6:45pm. A Postmates courier called me at 7:10pm, questioning if I canceled the order. Despite confirming the order was active, the courier informed me the restaurant doesn't accept credit cards due to their machine being down. This led to confusion as to why they were listed on Postmates. I agreed to cancel the order to resolve the issue, unaware I would be charged for this action. I respect the cancellation policy but feel this situation was beyond my control. The merchant should have declined the order upfront rather than causing inconvenience for both the courier and myself. Requesting a refund of $25.45 for the canceled order.
Reported by GetHuman-embet on martes, 6 de noviembre de 2018 4:33
I am Robin, the manager at Chili's Escondido. There was a mix-up with an order placed through your system for Molly at around 8:30 pm; the total was $26.59. Instead, the wrong food was delivered to the guest, and a different order costing $49.81 was charged to the Postmates card ending in [redacted]. We kindly request a refund for Molly's order and request to be contacted for the return of the $49.81 charged to the Postmates card. To proceed, we will need the full credit card number ending in [redacted]. Your help in resolving this issue is greatly appreciated. Thank you. Robin Wiebe, Manager Chili's Escondido #[redacted].
Reported by GetHuman1504492 on martes, 6 de noviembre de 2018 5:00
I used Postmates once and I signed up for the monthly free trial of $10. Unfortunately, I was a day or two late to unsubscribe. Instead of being charged $10, I was charged the yearly fee of $96 on November 3. I did not sign up for the $96 charge. As a pregnant person, I am forgetful at times but this was a mistake. I cannot afford to have $96 deducted from my account. I am requesting a refund of $86, excluding the $10 monthly fee. Please help me with this issue. Thank you.
Reported by GetHuman1517718 on miércoles, 7 de noviembre de 2018 17:33

Help me with my Postmates issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!