Ryanair Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Ryanair customer service, archive #2. It includes a selection of 20 issue(s) reported June 6, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We booked reserved seats for a Ryanair flight through a package holiday on Check 24 to ensure that our family could sit together. However, only one adult received a reserved seat, and the children (2 and 5 years old) are sitting completely alone on the outbound flight. Is it possible to change or book seats so that we can all sit together in one row (A-D or C-F)? One person does not have a reserved seat for the outbound and return flights, and I can only add this for a fee even though it was already reserved and paid for in advance. I would appreciate a prompt response.
Reported by GetHuman757760 on Wednesday, June 6, 2018 9:27 PM
I am seeking assistance regarding a series of flight issues with Ryanair. 1) On May 27th, my flight from London Stansted to Santander was cancelled last minute due to a lightning strike, causing significant inconvenience. Despite the weather event occurring in the early morning and my flight not until that evening, Ryanair failed to notify me in advance. I had to wait for hours without any help from the airline before making alternative travel arrangements. 2) On May 31st, my return flight was again cancelled, this time with a prior text notification, but no explanation was provided. 3) On June 3rd, the rebooked return flight was delayed over 3 hours, causing me to arrive late at Stansted and endure a further delay due to baggage issues. This disruption affected my readiness for important meetings the next day. I am seeking compensation of £[redacted] per flight, totaling £[redacted], as per EU Reg [redacted]/[redacted]. Any guidance on how to proceed would be appreciated.
Reported by GetHuman-vytautes on Thursday, June 7, 2018 1:29 PM
My flight scheduled for May 22 from Beziers to Stockholm was canceled. I rebooked for the 26th with a return on the 29th but couldn't take the return flight. My bank now says I owe Ryanair 51 euros. I wasn't aware of this charge for rescheduling my return flight. My reference number for the change is P3W4RN. For further assistance, please reach me at the email [redacted] or on mobile at [redacted]. Thank you for looking into this matter.
Reported by GetHuman759738 on Thursday, June 7, 2018 3:03 PM
I need to inform you that my daughter and I had flights scheduled to Ibiza from Manchester. I, Jan G., had a booking for June 11th-18th with reference X1CUTG, and my daughter, Fay G., had a booking for June 15th-18th with reference FR42YV. Unfortunately, we are canceling our trip due to our friend's recent cancer diagnosis, who was organizing the trip. We are awaiting a formal letter from the Oncologist but wanted to notify you of this change. We hope to reschedule once our friend recovers. I made both bookings, and you can reach me at [redacted] Your prompt response is appreciated. Thank you, Jan G.
Reported by GetHuman762537 on Friday, June 8, 2018 10:16 AM
I have been attempting to book a flight from Milan Malpensa to Lamezia since last night for two passengers, one adult and one child, on the 7th of July. However, when I try to make the payment through the app, I receive an "[redacted] request failed: internal server error [redacted]" message. On the website, it indicates an issue with the card details. I have refreshed the page and also tried booking through other platforms like Skyscanner and Bravofly, encountering the same problem. This is the first time I'm experiencing difficulty booking a flight. I seek assistance in resolving this matter promptly to secure my booking. Thank you for your attention to this issue. Regards, M. Sent from my iPhone
Reported by GetHuman-mgraziam on Friday, June 8, 2018 2:10 PM
Dear Ryanair, I am writing to express my dissatisfaction with your service regarding our cancelled flight FR3631 (T1T7ND) from Bremen to Stansted on May 27, [redacted]. The cancellation occurred at the last minute without explanation, leading to a two-hour queue for check-in where we received no assistance from your staff. We were not given a proper apology aside from an email notification. Despite the flight being on a late Sunday, we were not accommodated on the next available morning flight due to it being fully booked. Instead, we were rescheduled for a flight two days later, with no offer of an alternative airline. Both our original outbound flight and the rescheduled one were significantly delayed, causing us to miss work and potentially face further issues. We had to explain the situation to our employers and incurred financial losses due to this mismanagement. While we were able to stay with friends in Bremen, the inconvenience cannot be overlooked. We kindly request compensation for this ordeal, and if unresolved, we will escalate the matter. Sincerely, Angel and Lina
Reported by GetHuman-angelle on Sunday, June 10, 2018 12:38 AM
I would like to claim on my insurance policy for the taxi fare from East Midlands airport to Stansted airport on Monday, May 28, [redacted]. Ryanair's flight FR799 was canceled on Sunday, May 27 due to a lightning strike affecting refueling. We were redirected to a flight to East Midlands, so we had to take a taxi back to Stansted. The cost was £[redacted]. My insurance will cover this if Ryanair confirms the following: 1. Flight FR799 was canceled due to the lightning strike. 2. An alternative flight to Stansted within 4 hours was not provided. 3. No compensation will be given for the delay. Could you please confirm these so I can proceed with my claim? Thank you, L. Sacre
Reported by GetHuman-lsacre on Tuesday, June 12, 2018 9:07 PM
Hello, Yesterday around 6:30 pm, I was in the process of booking a flight from Birmingham to Madrid when I encountered an error. Although my bank didn't indicate any issue with my card, the form gave me trouble. After several attempts, the booking went through, but I received confirmation for different flights than the ones I intended to book. I reached out to customer service through live chat, and they advised me to call for assistance. Upon speaking with a representative this morning, I was informed that I needed to rebook and that they could only refund one passenger on both flights involved in the error. They suggested requesting your help to process the refund for the additional passengers on the unused booking. I kindly request your assistance in refunding the booking affected by the technical glitch. I contacted customer service immediately after noticing the error in my confirmation email. Your help in resolving this matter would be greatly appreciated. Booking with incorrect flights: F6ZKGE Correct booking: FQ4IWL Thank you, Rob
Reported by GetHuman784557 on Thursday, June 14, 2018 5:18 PM
Our flight on June 16, #[redacted] from Frankfurt to Barcelona was canceled. I have applied for a refund for myself (Myles L., Elliot L., Arantza A.), Joan L., SueElen A., and Jerome L. for the outbound and return flights, as we are unable to travel due to the canceled initial flight. Additionally, I am seeking a refund for our stay at the Seville property (reservation #[redacted]) as they only offered a partial refund despite my multiple requests for understanding and alternative options. I am now turning to RyanAir to request a refund for these charges, as the property's unresponsiveness was the reason for our trip cancellation. I understand the challenges faced by RyanAir during this time but urge for a swift response since the charges have been processed on my credit card. Thank you for your assistance. - Joan F. Guerin L.
Reported by GetHuman-jjlav on Friday, June 15, 2018 11:54 AM
Upon returning from our trip to Portugal with a wheelchair, we encountered significant challenges. Initially, despite prebooking special assistance at Stansted Airport, we faced delays and inadequate support at security, resulting in missing our original flight. Subsequently, we had to purchase new tickets for a later flight, costing us an extra £[redacted]. Moreover, the issue with the baggage booking system led to an additional charge of £40 for a hold bag on the return journey. These experiences were particularly difficult for my disabled wife, who relies on assistance. We are disappointed with the handling of our travel arrangements and request a refund for the extra expenses incurred. Our initial outbound flight was FR1886 to Lisbon on June 4 at [redacted], while the return flight was FR1887 from Lisbon to Stansted at [redacted]. A. Chaffey
Reported by GetHuman790436 on Saturday, June 16, 2018 1:38 PM
I recently returned from a trip to Portugal with my wife who uses a wheelchair, and we encountered several issues during our travel. Initially, at Stansted Airport, the prebooked ***istance we rely on was not as helpful as usual. We were directed to manage security on our own, causing us delays and missing the gate closing time. Subsequently, we had to purchase new tickets for a later flight at an extra cost. Moreover, we had confusion with our baggage booking online, resulting in an additional charge for a return bag. The lack of ***istance and additional expenses were a significant inconvenience, especially for my disabled wife. We are requesting a refund for the additional costs incurred due to the lack of proper ***istance. Our original outbound flight was on **** FR**** to Lisbon on Monday * June, and the return was on **** FR**** from Lisbon to Stansted. Thank you, Adrian Chaffey
Reported by GetHuman790436 on Saturday, June 16, 2018 1:43 PM
Dear Customer Service, I was on flight FR5025 from Warsaw Modlin to Memmingen on 08/06/[redacted] which got cancelled last minute because of thunderstorms. I was put on another flight, FR1405 from Warsaw Modlin to Cologne/Bonn. The Ryanair office at the Warsaw airport informed me that I would be fully refunded if I used a train or stayed in a hotel. I spent [redacted]€ on train fare and food. However, the email I received stated that I would only be refunded 13€. I paid more for the train than I did for the flight. Can you explain why your staff provided incorrect information, causing customers to spend money on refunds they won't receive? I understand the safety concerns, but your office assured us of a refund based on EU regulations. As a student, [redacted]€ is a significant amount for me. I kindly request a reconsideration of the refund amount. Our Reference: [redacted]/ARPDFS Best regards, J. Szlendak
Reported by GetHuman-szlendak on Monday, June 18, 2018 8:50 AM
Hello. I traveled from Lisbon today with priority boarding. I think there needs to be a gap between priority boarding and standard boarding at the gate. I was near the end of the priority lane before regular boarding began. I paid for priority boarding to have a calm boarding experience with only one bag. However, about 5 or 6 ladies started running to board ahead of me, which was unfair. I suggest having a fair way to handle this situation, such as providing a refund of the €7 fee. Thank you. Best regards, Elisabete Aguas (EU1T4J)
Reported by GetHuman-eaguas on Monday, June 18, 2018 1:58 PM
My experience flying with Ryanair from Mallorca Spain to Valencia Spain was disappointing. We arrived early at the airport but encountered a rude employee at the ticket counter who made us pay $55 per person for boarding passes, claiming we should have received an email instructing us to print them. When we tried to discuss this with another employee, she was unhelpful and dismissive, leaving us feeling unheard and mistreated. This incident marred what was supposed to be an enjoyable weekend trip to Mallorca, especially since it was our first time in Europe. The lack of communication and poor customer service from the airline staff made the situation frustrating and disheartening. I hope that this issue can be addressed and resolved promptly. Thank you. - T.
Reported by GetHuman-tnoll on Monday, June 18, 2018 7:10 PM
Subject: Request for Refund Documentation Hello, I appreciate the prompt refund of €[redacted].65. We have also requested a refund from OPODO for the intermediary fees. They are requesting the following: "Dear Customer, We are contacting you regarding your refund request. Please find below the steps to follow so we can proceed with the refund for your booking with Ryanair. 1. Contact the airline and request a document that includes: - The refunded amount - The date and time of the refund 2. Forward us the email from Ryanair confirming the refund. Once we have this information, we will process the corresponding refund to the credit card used for the booking. Thank you for your cooperation and trust in Opodo. Kind regards, Opodo Customer Service" Please send us the requested document at your earliest convenience. Best regards, V&P AUBERT
Reported by GetHuman-comptabi on Tuesday, June 19, 2018 8:10 AM
My son, Neil S., made flight bookings for himself and his brother to travel to Lisbon in July with the booking reference NU1T4J. However, Neil had a serious accident, fracturing his neck while on a weekend trip to France two weeks ago. Due to his condition, he has been air-lifted back to the UK for treatment and rehabilitation, making it impossible for him to travel to Lisbon. I, as Neil's mother, have submitted refund requests online twice without success as customer services cannot locate the records. I'm requesting assistance in obtaining a full refund for Neil's tickets during this challenging time. Please, I ask for prompt resolution as the trip date draws near, and we are dealing with many other concerns currently. Your compassion and attention to this matter are greatly appreciated. Kavita S. Neil S.'s mother
Reported by GetHuman-ksinnett on Thursday, June 21, 2018 1:02 PM
Subject: Dissatisfaction with Recent Ryanair Flight Experience To Whom It May Concern, I am writing to express my disappointment with the service provided by Ryanair during my recent trip. On June 17th, our flight from London Stansted to Ciampino was delayed by an hour, causing inconvenience upon arrival. Furthermore, a name alteration was required, which I attempted to rectify through your Twitter service with no response. Upon contacting customer service, assurances were given but not met, leading to further complications during our travels. Upon returning from a vacation, our flight from Ciampino to Stansted experienced another hour delay with additional time spent waiting for baggage without explanation. The lack of communication and apologies for these inconveniences were disheartening, leaving me with an overall negative impression of Ryanair's customer service. I kindly request an email response outlining the necessary steps to address these issues and understand the repeated failures that occurred during my travels. Your attention to this matter would be greatly appreciated. Warm regards, L. Cartledge
Reported by GetHuman-lukecart on Friday, June 22, 2018 11:50 AM
Address: 52 Rudmore Park Newbridge Bath BA1 3JB Mobile: [redacted]5 Subject: Lost Luggage To Whom It May Concern, I am writing in reference to the mishandling of my luggage at Stansted Airport on Monday, 25th June. Upon my arrival, my bag was missing from the designated belt. Despite attempting to report and retrieve it, I faced delays and unresponsive staff. Consequently, I was unable to officially report it missing upon arrival. After several failed attempts to contact the airline, I was finally informed that my bag was located, but I was advised to either collect it or pay for delivery. Given the inconvenience and cost of travel to Stansted, I believe it is the airline's responsibility to cover the delivery fees. Despite my efforts to resolve this matter over the phone, I have encountered difficulties in finding a satisfactory solution. In accordance with the Montreal Convention, I am seeking compensation for the delivery of my luggage to my residence. If this issue remains unresolved, I am prepared to escalate it by contacting the CAA. Sincerely, C. Huggins
Reported by GetHuman829077 on Thursday, June 28, 2018 1:44 PM
I require special assistance due to a fractured foot. I am currently in plaster and using crutches for mobility. I received a document from my doctor, detailing my condition, hospital address, date, and signature. I'm unsure if this document serves as a "fit to fly" form. When I requested this form from my doctor, he seemed confused initially, but later mentioned the document should be sufficient, though he wasn't entirely certain. As the paper is in Catalan, I cannot fully comprehend its contents. I'm concerned about being allowed on my flight scheduled for next Friday. Additionally, I'd like to know if I can bring my crutches on the flight and if there are any associated fees. Thank you, Karolina.
Reported by GetHuman-karoleel on Friday, June 29, 2018 11:47 AM
I require special ***istance due to a fractured foot and I am using crutches. The doctor provided me with a do***ent detailing my condition, but I am unsure if it serves as a fit to fly form. Despite my request for one, the doctor seemed confused and mentioned the provided do***ent should suffice, albeit uncertainly. The do***ent is in Catalan, adding to my confusion. Will I be accepted on the flight next Friday with this do***ent? Also, I am unsure if I can bring my crutches on the flight and if there is a fee associated with them. Thank you, -K-
Reported by GetHuman832347 on Friday, June 29, 2018 12:00 PM

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