Samsung Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Samsung customer service, archive #2. It includes a selection of 20 issue(s) reported May 25, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi, I received the email below. Can you confirm if it's legitimate? Thanks, Shiranthi SAMSUNG MOBILE COMPANY WORLDWIDE SAMSUNG Programs & Events Department SAMSUNG Kenmore Rd 41B Park, Wakefield, West Yorkshire WF2 0XR, ENGLAND, United Kingdom Dear Lucky Winner[redacted]50, Congratulations! You have been selected as the winner of a prize valued at five hundred thousand Dollars ($[redacted],[redacted].00 USD) and a Samsung Mobile phone in the annual Samsung Company Promotion in the United Kingdom. This promotion was based on a Mobile Number draw held in London, United Kingdom. The Samsung Mobile Promotion is sponsored by United Kingdom promotions and other international companies, with the aim to encourage engagement with our products globally. To claim your winnings, kindly provide the following information for verification: 1. Full Name: 2. Address: 3. Nationality: 4. Age: 5. Gender: 6. Occupation: 7. Mobile Number: 8. Country of Residence: This initiative, supported by Samsung Company United Kingdom, is designed to empower individuals and support humanitarian causes. Please note that all prizes must be claimed within two weeks. Keep your win confidential until prize reception to avoid duplicate claims. Warm regards, Processing Managers, Rev. Dr. Andy Eliot, Presenter Mr. Nick Knowles, Chief Audiences Mr. Matthew Bill. Email: [redacted]
Reported by GetHuman-sigithi on Friday, May 25, 2018 12:18 PM
Hello Samsung, I received the email below. Can you confirm its authenticity? Thank you, Shiranthi Samsung Mobile Company Worldwide Samsung Programs & Events Department Samsung Mobile Kenmore Rd 41B Park, Wakefield, West Yorkshire WF2 0XR, [redacted], United Kingdom Attention Lucky Winner[redacted]50, You have won a prize of five hundred thousand dollars (USD [redacted],[redacted].00) and a Samsung Mobile in the yearly Samsung Company Promotion in the United Kingdom. The promotion, a Mobile Number draw, took place in London. Sponsored by United Kingdom Promotion and other international companies, the draw aims to encourage participation and promotion of Samsung products globally. To claim your prize, provide the following information for verification: 1. Full Name: 2. Address: 3. Nationality: 4. Age: 5. Gender: 6. Occupation: 7. Mobile Number: 8. Country of Residence: This program, endorsed by Samsung Company United Kingdom, seeks to empower individuals, boost businesses, and support humanitarian causes. Ensure your claim is made within two weeks. Keep your win private to avoid double claiming until you have received your prize. Thank you, Rev. Dr. Andy Eliot Processing Managers Presenter Mr. Nick Knowles Chief Audiences Mr. Matthew Bill Email: [redacted]
Reported by GetHuman-sigithi on Friday, May 25, 2018 12:23 PM
I placed an order for a full set of Samsung kitchen appliances to be delivered to [redacted] Pasturegate Lane, Stanardsville, VA [redacted]. The delivery finally arrived on May 30, [redacted], after a 2 1/2 week wait, but the refrigerator was damaged right out of the box by the delivery team. It's been over a week now, and I'm still waiting for the replacement. The delivery was made in an unmarked Penske rental truck. The Samsung emails initially suggested a delivery window between June 16-22, but when I called, employee "Reggie" claimed they moved it up to June 8 or 9, which contradicts the fact that this was my first call to Samsung. I requested a delivery on June 6, but was told the delivery company only picks up from Samsung on Thursdays. The delivery details seem to keep changing. I've been patient, but I just want my appliances delivered on Wednesday, June 6, regardless of how they manage it. The order ticket number is DIY6ZS0Y0.
Reported by GetHuman-malstark on Thursday, May 31, 2018 8:28 PM
I am experiencing an issue with order number dep90001q placed on February 10, [redacted]. I kindly request Samsung to retrieve the damaged TV they delivered and issue a refund. Upon receiving the TV, I noticed it was broken with a hole in the top corner due to improper packaging. Despite my efforts, I couldn't lift the TV out of the box because the stand and accessories were pinned to the frame. After informing Samsung customer service about the issue and receiving unhelpful suggestions, I opened a dispute through td bank on May 1st to return the TV. Unfortunately, the dispute was closed on June 2nd with no resolution. I have been met with excuses and blame for the faulty delivery, even though I have tried to return the TV. I urge Samsung to address this situation promptly and in my favor. Thank you.
Reported by GetHuman743224 on Saturday, June 2, 2018 7:19 PM
I purchased a washer and dryer set ten months ago. The dryer was slow to dry, and the washer displayed the UB code. A technician attempted repairs unsuccessfully multiple times. He changed dampeners on the washer and diagnosed the dryer needing a part to increase the amps. Despite several visits and new parts, the washer is still not working. The technician contacted Samsung's tech services but faced difficulties. I have been without a washer and dryer for nearly three weeks due to this. After taking time off work for multiple appointments, Samsung only offered a partial refund for the washer. As the receipt only shows the set purchased, the refund process has been frustrating. Although I was initially told the refund would take 3-5 business days, I have now been informed it may take up to 21 business days, leaving me without a washer and dryer for over two months. Bogus.
Reported by GetHuman-azangel on Tuesday, June 5, 2018 11:52 PM
Hi, I have been receiving repeated calls from your automated assistant despite not contacting it for over 8 hours. I recently had an issue where I needed help with my Samsung TV but found the user manual and online resources lacking in information. When I tried calling your customer service, I faced challenges with the automated assistant not understanding my queries. It's frustrating because I simply wanted assistance in setting up my TV to watch available channels. The continuous calls from the machine have been disruptive, and I hope to find a solution to this issue.
Reported by GetHuman757761 on Wednesday, June 6, 2018 9:27 PM
I contacted the number provided for Samsung Tech Support through GetHuman, but was transferred to HP Tech Support instead. They claimed to now handle Samsung issues. After explaining my printer-scanner problems from WalMart, a "3rd party vendor" offered to help for nearly $[redacted]. I expressed my disbelief, mentioning I could purchase a newer, cheaper printer elsewhere. The vendor insisted it was their best offer. This experience was far from what I expected. It's important for security and quality control to investigate all GetHuman numbers to avoid potential ransom situations. Additionally, considering HP’s acquisition of Samsung's printer division, I wonder if this vendor may have tampered with my printer remotely. Quite concerning.
Reported by GetHuman762040 on Friday, June 8, 2018 2:10 AM
I purchased my new S9+ in cash and followed the steps for deactivating the previous faulty phone issued by your company. I confirmed all the details with the technician over the phone before returning the old phone and receiving a replacement. However, I recently received an email stating I would be charged an extra $[redacted] for not clearing the old phone as expected. After disputing the charge, I was informed about the additional fee for the new phone due to the handling of the old one. The funds were debited from my bank account, leaving me in a financial bind. I explained the situation to your staff, but they proceeded with the charge. As a college student with family responsibilities, I cannot afford these unexpected costs. Samsung's handling of the situation has been disappointing. I urge you to rectify this mistake promptly and refund the $[redacted] to my account.
Reported by GetHuman768848 on Sunday, June 10, 2018 2:39 PM
I had an issue with my Samsung Gear Sport where the glass cover over the heart rate monitor fell off prematurely. Despite trying to reattach it, it ultimately stopped working. Samsung conducted a failure analysis under ticket number [redacted] and concluded it was not covered under warranty due to moisture on the main board, which I believe entered through where the glass cover detached. I dispute this decision, as the technician didn't acknowledge the missing glass cover. Samsung declines to revisit the analysis. I seek a replacement for this early failure and am disappointed with their lack of assistance. If not resolved, I will avoid Samsung products in the future. My main goal is to have the device replaced.
Reported by GetHuman-knappman on Tuesday, June 12, 2018 9:53 PM
I appreciate your time. I want to address how distressing this process has been for me. The lack of a refrigerator and the feeling of being held captive by your company is disheartening. The delay in resolving a critical system error is unacceptable. If your website experienced an issue, I believe the swift attention given to it should also apply to my situation. Being given conflicting information by different representatives within your organization is unsettling, especially being told I agreed to a specific model on 6/13/[redacted], which never happened. I am frustrated not only about the spoiled food and the need to purchase daily meals due to the lack of refrigeration, but also by the lack of urgency in resolving this issue since the first unit failure on May 5th. It is disappointing that customer welfare seems overlooked. The stress and time spent trying to resolve this matter have impacted my family's well-being significantly. I request a refund for the lost food, an extension of the warranty to two years, and a replacement unit. I hope to discuss this matter further with your supervisor. Thank you for your attention.
Reported by GetHuman-mzamora on Thursday, June 14, 2018 3:55 AM
My phone was damaged by UPS during shipping, and my warranty was charged $[redacted] to fix a new, undamaged phone. The motherboard malfunctioned within the one-year warranty. After a month and a half, I was assured they would fix it for free and provide a new shipping label, but UPS confirmed the package was stolen after I dropped it off on June 4th. No one is assisting me, and there's confusion between UPS and the company, leaving me to spend $25 weekly on a backup phone. This has been my worst experience after being a loyal customer for 10 years. Feeling disappointed, frustrated, and broke. I need help desperately as I'm left without my dream phone.
Reported by GetHuman-crysrene on Thursday, June 14, 2018 11:40 AM
I've been dealing with Samsung Pay reward problems for more than three months now. Every time I reach out, I'm assured that it's been escalated to a manager. Despite redeeming 12,[redacted] points in February, I still haven't gotten the reward I requested. On May 24, I sent a letter to customer service in NJ but have not heard back yet. I'm hoping for a thoughtful response without canned sympathy.
Reported by GetHuman784900 on Thursday, June 14, 2018 6:48 PM
Hello. I am reaching out regarding a Samsung [redacted] series TV purchased in April [redacted]. Shortly after, the screen turned completely green, and a technician replaced the board. Recently, the screen went black. Following discussions with multiple representatives and a disappointing interaction with supervisor Jason who abruptly ended our call, I was informed that only parts would be covered due to the TV being out of warranty by more than a year. Considering the high cost of a $[redacted] repair, almost equivalent to the price of a new upgraded 4k TV at $[redacted].99, I am dissatisfied with the limited warranty duration and the need for two repairs within slightly over two years on a well-maintained TV. This experience reflects poorly on your commitment to product quality and customer service. I have been a loyal customer, owning other Samsung products, but this incident has led me to reconsider future purchases from your brand. Thank you for your attention. -T
Reported by GetHuman-tonyisme on Thursday, June 14, 2018 7:23 PM
My microwave malfunctioned just one month after the warranty expired. After contacting customer service, they arranged for a technician from Samsung to assess the issue, with the belief that my warranty had been extended. The technician found a problem with the main part of the microwave and mentioned it would take 4 days for the replacement to arrive. However, I never received any updates, so I reached out to customer service once more. Surprisingly, I was instructed to contact the same company. When I contacted them, they claimed nobody had visited my home. Frustrated, I was given a new ticket number for a different company to visit, but they deny any knowledge of an extended warranty on my ticket, suggesting I cover the labor and parts expenses. I bought Samsung appliances for their reliability, expecting them to last longer before needing repairs.
Reported by GetHuman787021 on Friday, June 15, 2018 2:39 PM
My Samsung refrigerator stopped working on May 5, [redacted]. Despite two service calls where the technician determined the cooling system was contaminated, Samsung declined to exchange it as I couldn't locate the original purchase receipt. After numerous requests for a one-for-one exchange, they offered a refund of $[redacted].15 based on the appliance's value in their system. I provided requested pictures on May 23 and was promised a refund in 7-14 business days, but after no refund by June 8, I bought a new fridge as a temporary solution. My refund was said to be on its way to my bank. However, on June 16, Samsung changed course, opting to exchange the fridge instead of the refund. This sudden shift is unfair, considering the one month and five days we were without a working fridge. I need help to resolve this situation promptly for my family's sake.
Reported by GetHuman-ffdaniel on Saturday, June 16, 2018 6:12 PM
I purchased a Samsung UN40H5003BFXZA 40-inch LED TV from ABT Electronics in Glenview, IL on August 8, [redacted] for $[redacted]. On July 28, [redacted], the TV was repaired under warranty due to no channel reception on channel 2; the main system board was replaced. On May 31, [redacted], I noticed that channel 2 was not working again and contacted ABT Electronics. They informed me that this repair would cost $[redacted] plus parts due to the warranty being expired. It appears to be a recurring issue with the system board electronics. I believe there may be a design flaw causing this repeated problem with two different system boards. I am requesting a credit for the repair cost, as the TV has not functioned correctly for a continuous 12 months. Thank you for your attention to this matter.
Reported by GetHuman794271 on Monday, June 18, 2018 12:32 AM
I am a new customer of Samsung since April [redacted], and unfortunately, my experience with their customer service has been disappointing. I ordered two Samsung Nintendo Tablets in April, which never arrived as they were never shipped from the warehouse. Despite numerous communications with customer service, the issue remains unresolved. I was offered a refund which I declined, and instead, re-ordered the tablets for an upcoming trip. Although I paid for expedited shipping, the tablets arrived a week late, and I had to request a refund on the shipping charge. Despite assurances of a refund, it has not been processed by May 31st. After multiple calls, I was told the refund was pending warehouse action to cancel the label. Finally, on June 18th, I am still waiting for the refund promised. This has been an extremely frustrating experience, and I am eager for this situation to be resolved promptly.
Reported by GetHuman796567 on Monday, June 18, 2018 5:56 PM
We purchased a washer in December, and it began having issues. After contacting Lowe's for the Samsung repair service, technicians came out five times without resolving the problem. Since May 16th, we've been dealing with repeated hassles, receiving incorrect information, and being denied the chance to speak with a manager or switch departments. We were informed that we would only receive the amount we initially paid for the washer during a Christmas sale. The current price is $[redacted] higher, and we were told we'd have to pay the difference to receive a replacement. This entire experience has been disappointing for us. We have multiple Samsung products, including phones, but after this ordeal, we have decided not to purchase Samsung items in the future.
Reported by GetHuman798480 on Tuesday, June 19, 2018 2:31 AM
I phoned your [redacted] number for help with my ice maker. I spoke with Flora in the Philippines ([redacted]) who seemed inexperienced. I requested to speak to a U.S. representative, but was informed it wasn't possible. I asked for a supervisor, waited for 10 minutes, and Flora returned. I insisted on escalating the call to the U.S. and was told I would be connected. After another 6 minutes on hold, I was connected to Raphael ([redacted]) in the Caribbean. He was very rude and spoke quickly, making it hard to understand him. I once again asked for assistance from someone in the U.S., but was told to call back and try my luck. I stated I would contact corporate, and he dismissively said I could go ahead. It has been 32 minutes on hold with no progress. I completed your survey without resolving anything. If possible, I would have rated your service with zeros across the board.
Reported by GetHuman-monabroo on Tuesday, June 19, 2018 6:36 PM
I've been patiently waiting for a refund after a customer service representative advised me to seek one instead of doing an exchange, which would have taken a long time. Recently, I discovered that the refund was denied, and unfortunately, no one informed me. To make matters worse, I now have to wait an additional 12 days to receive a new electric range. Cooking for my family has become a challenge with only one burner functioning properly due to the others being cracked. I feel neglected and frustrated as a customer, as my initial request for an exchange was delayed, prompting the discussion about a quicker refund. Given my disability, along with caring for my children and mother-in-law with Alzheimer's, time is of the essence. The delay in resolving this matter is disheartening, and I hope for a prompt resolution.
Reported by GetHuman803184 on Wednesday, June 20, 2018 2:40 PM

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