Samsung Customer Service Issues

My order, number [redacted]19, was shipped via FedEx on 4/6 with a promised delivery date of 4/8 using 2-Day Express delivery to [redacted] Alchester Dr, Wesley Chapel, FL [redacted]. The tracking number is [redacted]70. The delivery did not arrive as scheduled, and after speaking with multiple FedEx representatives and receiving conflicting information about the delay, I am now informed that Express packages are only delivered Monday through Friday. Despite paying for expedited shipping, I have been told I will not receive my package until Monday due to mechanical issues with the delivery truck. I am concerned about the conflicting information from FedEx agents and worry that my package may be lost. I am requesting assistance in resolving this issue promptly. Thank you. - Joan S. Email: [redacted] Phone: [redacted]

I visited Walmart in Carson City, NV to purchase a Samsung G-51 phone. The representative, named Daniel, took me to the back of the store and gave me the phone without the box or instructions. On a later visit to Walmart, another employee asked if I received an instruction booklet with my phone, which I hadn't. Daniel spent hours activating the phone with Sprint, but provided the wrong PIN and password. When seeking help later, he would ignore me or make me wait. Despite my concerns about the lack of accessories and the phone showing Stockton, CA as the starting location, I was given a warranty and a phone case for additional charges. I feel unsatisfied with the service and wish to obtain an instruction booklet for the phone. Judy U.

While browsing the Samsung Ireland website to buy a new phone, I came across a trade-in offer. I reached out to Samsung Ireland to trade in my Samsung Galaxy 3 Wide for a new Samsung Galaxy A12, but unfortunately, my model wasn't eligible for the trade-in deal. I'm curious why my phone doesn't qualify. I bought it in Seoul, South Korea in [redacted] to replace a faulty Samsung phone. The repair shop in Seoul couldn't fix it in time, so I had to purchase the Samsung Galaxy 3 Wide. Since Samsung is from South Korea, I'm puzzled why I can't trade it in for a new Samsung model in Ireland.

I have a smart TV with an Amazon Prime subscription. We created a new Amazon Prime account with a different email address, and the old subscription was cancelled. However, I am unable to transfer the new account to the existing TV. Every time I try to access Prime, it keeps redirecting me to the main selections page. Even though I select to watch with Prime, it asks me to sign up again. We have contacted Amazon to cancel the old account tied to the previous email address, but it seems to still be linked as I get a message mentioning someone trying to use the old account. On a positive note, we successfully activated the new account on a new Samsung smart TV in the bedroom. How can we make the original TV recognize the new Amazon Prime account? Thank you for your assistance.

I received the following product: - Product Model Number: RS28A500ASR/AA - Product Serial Number: 0B804BAR303197A The item was delivered on 04/21/[redacted], but I noticed it was non-functional after installation. Despite trying to reach the delivery crew who wouldn't respond, I contacted Samsung Care and eventually spoke with Raviteja Ch. I was then advised to contact Order Support at 1-[redacted]. After struggling with poor phone connections, I managed to schedule a repair with Service Quick CSP in Santa Fe Springs, CA (Service Ticket #: [redacted]). However, Service Quick CSP could not fix the issue of the damaged power cords, so the appointment was cancelled. I later received an email from Samsung Electronics America indicating that the service ticket was cancelled, even though the problem remains unresolved. I am requesting a repair appointment with a different competent repair company on a suitable date. Thank you, JY

I am having trouble viewing the custom names I've assigned to my contacts in the contact list. While editing the contacts, I can see the custom names I've entered. How can I adjust the contact list to display the custom names properly? I am familiar with how to add a new contact. Another issue is that I have assigned specific pictures for each contact, sourced from the internet. These images only show up in Amazon or Google Photos, and sometimes randomly appear in the gallery. How can I ensure all contact pictures display in the gallery, and why am I limited to selecting from the gallery and Amazon or Google Photos when adding contact pictures? Additionally, how can I add photos to the gallery without relying on downloads to appear? Lastly, I am looking to clear browser settings on my Samsung Galaxy A21 but am unable to locate this option in the settings menu.

I am Dr. Ramy from Riyadh, KSA. I had a frustrating experience with a maintenance phone repair company. On March 15, [redacted], I submitted my phone for repair due to network failure. After three days, I was informed that there was water damage and was asked to pay [redacted] SR. Despite explaining that I was the sole phone user and hadn't exposed it to water, I was met with a rude response insisting on payment. Despite my attempts to reach the complaint department for clarification, no one contacted me. Eventually, I acquiesced and paid. Upon receiving the phone, the network issue persisted. Following six visits to the repair department in Tahlia branch, I was asked for an additional [redacted] SR for a wiring problem. Disappointed by the unprofessionalism, lack of communication, and escalating costs, I express my dissatisfaction. Regrettably, my $[redacted] fold phone, purchased on February 6, [redacted], remains unusable. I refrain from recommending this repair service and have lost trust in the brand. Dr. Ramy Kabbara

I am currently experiencing an issue with my phone being locked and unable to recall the password from 2 years ago. Despite reaching out to T-Mobile for assistance, they have been unable to help me. Frustrated with the situation, I visited your website seeking guidance only to discover that there was a charge for assistance. This has caused me to lose business today due to my Samsung Galaxy S10e being locked and inaccessible. Even after a lengthy wait time to speak to a tech support representative from Galaxy, the language barrier made it challenging to comprehend the conversation. Should I not receive help to unlock my phone promptly, I will be compelled to discontinue using Samsung products moving forward.

I bought a Samsung Galaxy S21 Ultra but had to return it due to manufacturer defects and issues logging into my Samsung account. After changing my number, I received a refurbished phone with physical damage, even though I should have received a new replacement under the 30-day warranty. Additionally, I am still unable to access my Samsung account, which has been compromised by an individual adding their email without permission. My email is [redacted] and my name is Bryan Hale. I have evidence of the security breach and need access to my account and a new, non-refurbished phone. As a loyal customer who has purchased multiple Samsung devices over the years, I expect better service than what I have experienced.

Hello, I recently made a purchase under order number US[redacted]59 for a total of $[redacted]. 1. A Samsung Airdresser for $[redacted] 2. Samsung Serif TV for $[redacted] I've paid $[redacted] using my Samsung gift card and $[redacted] via Samsung financing. The concern is that the price of the Airdresser I just bought for $[redacted] has dropped to $[redacted]. I don't wish to pay the additional $[redacted] for the same item. Would it be possible for you to process a price adjustment or refund of $[redacted]? ($[redacted]-$[redacted]) I'm prepared to place a new order and return the original purchase if necessary. I understand the potential complexities involved in reissuing the credit, but I would prefer not to increase the workload for you unnecessarily. Thank you for your attention, -Gene

In December [redacted], I reached out to Samsung's customer service on their website regarding purchasing a television compatible with the MLB Channel. The Samsung representative recommended a TV, assuring compatibility (I have a chat record). I couldn't test it before the baseball season started in April. It turns out the TV isn't compatible despite the assurance given by the salesperson. Unfortunately, I missed the return window. Samsung stated they couldn't help. I wouldn't have bought the TV if I knew about the compatibility issue. Samsung won't take responsibility for the error. I seek a full refund of $[redacted].19 by returning the TV.

I purchased a Samsung Galaxy A50 a year ago, but it was defective so I returned it. Unfortunately, UPS lost the phone and my claim expired without a resolution. To replace it, I bought an A20, which also has issues. I've had it looked at by IBreakWefix six times, and they identified a software problem and suggested I contact Samsung. To make matters worse, a Verizon salesperson compromised my information, resulting in fraudulent charges on my accounts. Despite contacting tech support, they only offered to repair the phone, leaving me without a device. They suggested asking Verizon for a loaner phone, but I find that response unacceptable. This experience has left me frustrated with Samsung and questioning their product quality. I may need assistance in resolving this matter. Thank you, Pamela H.

I am awaiting a call back from the department that assists customers with disabilities. I recently purchased a brand-new Samsung Galaxy S21 Ultra 5G phone and Galaxy Pro Buds, both of which are defective and require replacement. I am experiencing issues with making phone calls as the calls keep disconnecting. It has been two days, and I have yet to receive a call back, causing a delay in my relocation. The situation is becoming costly as I cannot continue paying for my accommodation at the hotel. I spent $[redacted] on these products, but I am unable to utilize their basic functions.

We completed a kitchen renovation, selecting the M/C NA36N7755TS/AA cooktop from Samsung. My wife appreciated its control layout, easy cleaning, and three-section continuous grates. However, she's encountered an issue where her pans don't sit level on the grates, causing them to spin and tilt during cooking. I've confirmed the cookware is not warped and the cooktop itself is level. Upon further inspection, I've noticed that the center bars over the burners are high in the center, leading to the instability of the cookware. I'm wondering if this issue is common with this cooktop model and if there is a solution available.

My 75-inch Smart TV stopped working on April 8, [redacted]. After unsuccessful repair attempts, Samsung promised a replacement. However, the process has been frustrating. Various calls to Samsung led to conflicting information requests, delays, and misinformation. After returning the broken TV on May 26 and following up, I was promised an e-coupon within a specific timeframe, but discrepancies in the timeline kept arising. Despite assurances, no progress has been made, and the lack of resolution has been disheartening. My case is now with a representative named Angel, who is escalating the matter for further review. The prolonged wait, confusion, and lack of a definite resolution have left me dissatisfied. My Transaction/Refund Request Number is [redacted], and the situation has led me to question Samsung's warranty handling practices and consider alternatives for resolving the issue promptly.

I ordered an appliance package on Samsung's website, which included a refrigerator, range, dishwasher, and microwave. There was a promotion for a free $[redacted] vacuum. Unfortunately, the fridge was the wrong size upon delivery. Samsung instructed me to return the fridge and place a new order for a counter-depth model. However, when I received the refund for the original fridge, it was incomplete. The discount for the package was reversed, and I was charged for the free vacuum. Despite spending more on the new fridge, the refund was incorrect. After contacting customer service and being promised a correction, I never received an update or the corrected refund. My order number is US[redacted]63.

I am experiencing an issue with my Samsung Crystal UHD model UN70TU7000, purchased from Best Buy on 9/21/20. The TV randomly turns off, displaying only a dim grey screen and sound before shutting off completely. The standby LED blinks twice during each cycle. Initially, I resolved this by unplugging the TV for 20 minutes and using my DIRECTV remote to turn it on. I also once fixed it by changing the batteries in the Samsung remote. However, these solutions only provided temporary relief as the issue continues to persist, even after leaving the TV off for a few days before turning it back on.

Good evening, I am Urja A. A few months ago, my father gave me a Samsung M31 Prime phone, but now it's not working. Initially, it would often freeze, and two days ago, it shut down and won't restart. I believe it's a software issue. Customer service claims the screen is broken, but I disagree as the phone was never dropped. Until yesterday, the screen only displayed a green Samsung robot logo and the phone name (Samsung M31) upon booting. My order number is [redacted]-[redacted], and the invoice number is IN-DEL3-[redacted]. This is my second bad experience, causing inconvenience. Being a student, I can't attend online classes due to this software problem, missing essential lectures. I hope for a prompt solution. Thank you, Urja A.

I recently bought a new TU8000 TV and was thrilled to be able to control the TV right out of the box with my Infinity Comcast remote, especially the guide for scrolling through channels and content. However, after exploring additional programs using the Samsung TV remote, I found that I could no longer use the guide with the Comcast remote. I would greatly appreciate any assistance in being able to control the TV (and guide) directly with the Comcast remote. My mobile phone is available 24x7 at [redacted]. Thank you. -William Schlaepfer.

We own a Samsung TV connected to Fubo and Hulu, operated by a Roku remote. Recently, there was a streaming issue. When I contacted Samsung support, they mentioned they don't officially support these services due to them potentially causing interference. Disappointingly, they didn't offer any solutions or assistance, akin to the blame game between hardware and software support. In contrast, Hulu's customer service was exemplary. Despite the issue not being on their end, the representative kindly guided me through a quick USB reboot of the Roku remote, which swiftly resolved the problem. This positive experience highlighted a stark contrast to the lack of support from Samsung. Even contemplating a recent $3,[redacted] fridge purchase from Samsung, repair technicians cautioned us about difficulties in dealing with the company for support or parts, reflecting a recurring concern amongst those we consulted. While we currently have multiple Samsung TVs, this recent support encounter has left us hesitant to make future purchases from the brand. Just wanted to share our feedback.