Simple Mobile Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Simple Mobile customer service, archive #1. It includes a selection of 20 issue(s) reported February 10, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My mobile phone is not connecting to data, even after entering the APN correctly. When attempting to "Add a device to my account," I encountered the following error: TracfoneRuntimeException null: An error occurred while executing the query: nested exception. Error occurred while executing the query; the nested exception is com.tracfone.clarifyjar.utils.TracfoneDAOException: QueryTemplate: queryList java exception; the nested exception is java.sql.SQLSyntaxErrorException: ORA-[redacted]: missing expression.
Reported by GetHuman-isaaclw on Wednesday, February 10, 2016 3:01 PM
This company's family plan is misleading. Instead of a single payment for all lines, each number needs to be paid for separately, which results in higher costs. The advertised $25 per additional line after the first one isn't accurate. Despite paying a merge fee and full fees, the primary number keeps changing monthly. The plan is not functioning as expected, with charges constantly increasing. The current bill for three lines is $66, but additional fees drive it higher each month, reaching $[redacted].17. The customer rightly expects a refund or a complimentary service until the issue is resolved. The specified line numbers are not correctly managed, leading to excessive charges. The company needs to address these discrepancies promptly to avoid legal action.
Reported by GetHuman695958 on Friday, May 18, 2018 8:37 AM
I recently contacted Simple Mobile and unfortunately, had a terrible customer service experience. After ordering a plan with free phones for $54.88, I faced issues receiving my order and obtaining either a refund or a tracking number. Over the course of speaking to 7 different representatives, I received inconsistent information. The order number provided via email was supposedly not valid, and they were unable to locate my order despite the payment processing days ago. Furthermore, although the shipping and processing time was listed as 1-3 days, I was now informed it may take 5-8 days. My order status has been stuck on "processing" for over a week. I was told that had I not chosen free shipping, the delay wouldn't have occurred, and now, even though the order has been allegedly shipped, I still lack tracking details. All I wanted was either a refund or a tracking number, but the situation remains unresolved.
Reported by GetHuman900979 on Friday, July 20, 2018 6:28 PM
I would like to file a complaint. I live in Charlotte, North Carolina. I bought an iPhone 6s in April, and I was told it was brand new. I have had several issues with the phone, prompting a visit to Apple where I discovered the phone had been sent back for repair three times already. I paid $[redacted] for the phone, only to find out it was refurbished, with the original sale date being September [redacted]. I have all the paperwork supporting my claims. This situation has left me feeling scammed and I am demanding a refund. Treating customers this way is unacceptable. Please contact me at your earliest convenience, as I plan to escalate this issue further.
Reported by GetHuman974284 on Friday, August 10, 2018 6:49 AM
Subject: Order Inquiry Dear Customer Service, I placed an order online on September 7, [redacted]. Despite being charged $27.94 on my credit card the same day, I have not received any confirmation regarding the shipping of my Galaxy J3 Luna Pro. I called numerous times to inquire about the tracking number but was told conflicting information about the order, with one representative mentioning it was canceled. I am puzzled by this cancellation, particularly since the phone was supposed to be free with a calling plan. As a new customer of Simple Mobile, I was looking forward to receiving this offer. As a senior and disabled individual, I kindly request that you reconsider and proceed with sending me the phone as originally planned. Your prompt attention to this matter would be greatly appreciated. Sincerely, Khalid Aziz
Reported by GetHuman1136125 on Thursday, September 13, 2018 1:09 AM
I am very disappointed with my experience with Simple Mobile. I purchased a phone and monthly plan from Family Dollar but found out upon activation that the phone was missing a SIM card. Even after trying to resolve the issue online, I still couldn't make calls. I visited multiple stores in search of a SIM card without success. When I contacted Simple Mobile, I was advised to return everything to Family Dollar. Despite several attempts, it was only on my third visit that the manager agreed to refund the phone but not the plan due to activation. When I called Simple Mobile again, I was told there was nothing that could be done, which I found hard to believe given the circumstances. I returned the phone as instructed by the Simple Mobile associate over the phone without the phone or SIM card numbers but have my Family Dollar receipt. I have called your company over 7 times, and I believe there should be a record of this in your system since the phone was activated online. The Family Dollar store on Capital Boulevard in Raleigh, North Carolina, where I made the purchase, can provide further assistance or details. I am extremely dissatisfied with the lack of resolution and expect that the unused month of service due to faulty equipment should be refunded. Thank you.
Reported by GetHuman-jessdiet on Tuesday, September 18, 2018 12:12 PM
I bought a $25 prepaid card and used up all my data quickly. Then I added another $25 to have $50 total, thinking it would give me unlimited data like last month. However, my data slowed down again after a day. I am frustrated and might switch companies if I can't get the unlimited plan this month as I expected $50 to be sufficient. This should be clearer to avoid wasting money. I hope you can offer unlimited data this month given the misunderstanding. I rely on streaming videos and movies and cannot keep buying cards. Thank you.
Reported by GetHuman1216979 on Thursday, September 27, 2018 11:53 AM
I recently encountered an issue with my phone displaying a "SIM card invalid" message after working fine for a week. Since then, it has been malfunctioning. I urgently need assistance to resolve this problem. You can contact me via email at [redacted] If necessary, kindly send a new replacement SIM card to [redacted] South 37th West Avenue, Tulsa, Oklahoma, [redacted]. As I rely on this phone for business and personal use, prompt delivery of the replacement is crucial. Thank you for your help. - Dana Morgan
Reported by GetHuman-danynag on Saturday, October 6, 2018 5:53 AM
I'm experiencing some difficulties. I purchased an LG G5 ls992 phone from Sprint for my friend to use on Boost Mobile. Despite being entirely compatible, Boost Mobile refused to activate it. Eventually, I gave up and advised my friend to visit your store, where my service is, and tried my SIM card on it, and it worked seamlessly. I am concerned that the transfer process to Boost Mobile may be delayed because her service with the current provider ended last night, and they might charge for another month unnecessarily. The new phone isn't functioning, showing an error that the SIM card cannot register on any network. I'm unsure if the SIM card is damaged or locked. This issue is urgent as her phone number is vital, and she is upset about losing access to her phone. I provided her with a spare SIM card. If you manage to resolve this, she plans to return to Boost Mobile and extend her service. I appreciate any assistance in ensuring the phone operates correctly. Initially, it worked well with LTE APNs set up properly, but the performance deteriorated over time. I tried troubleshooting, drawing from my past experience selling phones on eBay, which was challenging. Recently, a message about the SIM card potentially locking started appearing, prompting a reboot.
Reported by GetHuman1522826 on Thursday, November 8, 2018 12:34 PM
I am Daniella Manuel, a current customer. Unfortunately, I lost my phone ([redacted]) and I am unsure how to proceed with my services. I urgently need access to my contacts. Should I purchase a new phone and transfer my service or deactivate my current service? Your guidance would be greatly appreciated. Please assist me in resolving this matter. Thank you. Contact me via [redacted] My address is [redacted] E Roosevelt St, Phoenix, AZ [redacted]. Social security number: [redacted]-24-[redacted].
Reported by GetHuman-manuelda on Sunday, November 18, 2018 2:24 PM
Hello, my name is Spencer Cassel. On November 12, [redacted], I purchased a $40 top-up card. My phone number is [redacted]. When I tried to enter the pin in the reload app, it didn't go through despite showing as successful. Unfortunately, I discarded the card, but I have an online receipt from Walgreens stating the purchase on November 11, [redacted]. I'm worried about my bill and can't afford to lose $40. I can email you a copy of the receipt for verification. My phone is crucial for work; please assist. You can contact me at [redacted]. Thank you.
Reported by GetHuman1592665 on Tuesday, November 20, 2018 6:34 AM
Hello, my name is Spencer Cassel. On November **, ****, I purchased a top-up card valued at $**.**. My phone number is ***(***)-****. When I tried to input the reload card pin number into the reload app on my phone, it did not go through even though it initially said it was successful. Now, my bill is due, and I accidentally threw away the top-up reload card for $**.**. Luckily, I still have a copy of the receipt available online through the Walgreens account login that confirms my purchase of the reload top-up card for $**.** on November **, **** through Simple Mobile at Walgreens. Is there a way for me to email you a copy of the receipt to prove that I purchased the card? Losing $**.** is a significant loss for me given that my phone is vital both personally and for work. I would appreciate any assistance. Thank you.
Reported by GetHuman1593577 on Tuesday, November 20, 2018 1:21 PM
I was discharged from the hospital while out of town and needed the church's assistance to obtain a phone and service. When purchasing a $40 card, the box promised truly unlimited for $50, but due to time constraints, I couldn't load both cards and was assured I could adjust the plan later. Subsequently, after loading the second $40 card to achieve unlimited service, I was informed that the credit from the first card would be lost, resetting my service after just a day and a half. Today, however, I was notified that my phone is still inactive. My number is [redacted], and my pin, or what it was, is [redacted]. I go by Brett Wilson.
Reported by GetHuman1805432 on Friday, December 21, 2018 10:29 AM
In December of [redacted], I traveled to Durango, Mexico by car for nearly two weeks. Upon crossing the border, I turned on my roaming, and my data worked fine initially. However, as I traveled through different states, my data stopped working, showing a message stating "Data is temporarily not working in your current location." This was frustrating as I needed to use my data. Upon reaching Durango to visit family, the data issue persisted, and the same message kept appearing throughout my stay. Moreover, regular text messages were delayed, with a lag of 5-10 hours for receiving messages. Similarly, calls were problematic as I sometimes couldn't receive calls due to no notification on my screen. For reference, I have an LG G6.
Reported by GetHuman-orozcojg on Sunday, February 17, 2019 8:50 AM
I am experiencing issues with my mobile data and can only access the internet through wifi, despite paying for 3 months of service and having 8.5 gigs of mobile data. The same problem is happening with my wife's phone, for which I also paid for 3 months of service. I recently purchased new phones for my daughters for Christmas and paid for 11 months of service. I believe I am entitled to an unlimited family plan, but I am having trouble getting assistance with this. I have been a loyal customer and spent a significant amount of money with Simple Mobile. It's frustrating that my data is not working, and I feel undervalued as a customer. I am considering switching to a different carrier unless this issue is resolved promptly. My mobile number is [redacted] and my wife's is [redacted]. Thank you, Mikeal Barnhill.
Reported by GetHuman2519874 on Friday, March 15, 2019 10:55 AM
After making a payment similar to the last few months, my device powered down for a reboot and nothing happened. I couldn't reach anyone using the only contact number I could find. When I finally reached out online, the encrypted number I called said it was disconnected. Meanwhile, my phone remains non-functional with texts that are jumbled and unable to be answered. After dealing with unhelpful phone prompts, promises of return calls, and hang-ups, I only received one apology 20 hours later. The phone is still not working. It's becoming increasingly frustrating when a provider of basic services can't maintain a competent level of service. This situation is more complicated than just having a working cell phone.
Reported by GetHuman-rzetgo on Wednesday, April 10, 2019 8:01 PM
I have been trying to get assistance for three days without any luck. I called [redacted] and received no help. I also tried reaching out to customer service to no avail. The text service is a joke; after answering the same question five times, I am expected to pay $5 to talk to a technician. This is unacceptable as the issue is due to their mistake. I have been waiting for a representative for two days with no success. I just want my phone deactivated! The lack of support is frustrating, and I believe this company should prioritize helping its customers instead of making it difficult for them. I am considering contacting consumer rights as this service is simply unacceptable. If GetHuman can assist me, I will not hesitate to publicly address this situation to raise awareness. Simple Mobil needs to improve their customer service and stop making customers go through unnecessary hurdles.
Reported by GetHuman2716874 on Thursday, April 11, 2019 6:09 AM
As a Best Buy employee, I recently updated my card information before my service re-up, but when I tried to re-up this morning, I had to enter the same card info again. My child relies on me to stay in touch, so I had to go through the process again. I've had multiple calls where I was hung up on by both a regular employee and a supervisor. All I want is a refund for the overpayment caused by the system issue with processing my card. It's not my fault, as there should be a record of me updating the info in the account. I'm so frustrated with the customer service that I'm thinking of switching providers, even if I have to pay more.
Reported by GetHuman2927642 on Wednesday, May 15, 2019 3:57 PM
I had an unpleasant experience with customer service recently. I updated my card information in advance to maintain my Best Buy employee discount, but due to a system issue, my service was canceled instead of being automatically renewed. Despite my attempts to reinstate it at the regular rate of $44.92, I was informed that I could only get this rate through auto-renewal, even though my updated card details were saved in the app. I was not offered a credit for the price difference, so I switched to a different carrier. I am requesting a full refund of the $67 I paid yesterday and would like to cancel my account/service due to these issues, as my child relies on my mobile service.
Reported by GetHuman2927642 on Friday, May 17, 2019 2:19 PM
I recently bought a $40 card to renew my phone service, but I encountered issues activating it. After scratching off the pin and attempting to activate it, I was repeatedly told the pin was invalid. Contacting customer service only led me to a loop where I was given the same automated number for Simple Mobil customers. Frustratingly, I couldn't speak to a representative for assistance. The situation left me feeling disappointed as I paid $43 for a non-functional card. I hope to find a resolution soon without having to purchase another card. Thank you for your attention to this matter.
Reported by GetHuman-nanaski on Saturday, May 25, 2019 6:46 PM

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