Snapchat Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #5. It includes a selection of 20 issue(s) reported June 23, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Snapchat, I have been upset for the last 30 minutes after a boy threatened to share my photos. I am only 13 and I know I made a mistake. I promise not to send such pictures again. Please help me by deleting his account as I fear embarrassment and bullying if my photos get out. It is distressing to know he has done this to other girls. I am pleading with you not to just warn him but to remove his account. He goes by the name lil_celo1210, and my account is miaa_117. Thank you.
Reported by GetHuman-miaflore on суббота, 23 июня 2018 г., 19:35
I recently attended a camp with no reception where I changed my Snapchat password for my friend to maintain my streaks. However, upon her attempting to log in, the new password did not work, resulting in the loss of all my streaks. Returning home, I discovered that despite changing the password, it still won't work. This situation has left me frustrated as the error seems to be on Snapchat's end, not mine. It appears that a glitch occurred during the password change, leading to the loss of my streaks. I am extremely upset about this as it was not my fault. I urge Snapchat to investigate and rectify this issue promptly to restore my streaks.
Reported by GetHuman815158 on воскресенье, 24 июня 2018 г., 5:39
I am writing as the parent of the account holder whose account has been compromised by an adult individual named Jordan Gaitlin. Inappropriate pictures of my 13-year-old daughter are now being shared from a feature called "my eyes only." I urgently request the account to be closed as my daughter is a minor and should not have had access to such social media features. The perpetrator should not have been able to gain entry to this account, especially considering the account holder's age. I will escalate this matter until the account is deactivated, even if it means contacting various government bodies regarding your social media network's non-compliance with policies. Verification processes have been hindered by the hacking, making it impossible for my daughter to prove ownership. An alternative verification method must be established for swift resolution. If more information is leaked, legal action will be pursued promptly. The email provided is now controlled by the hacker; hence, use the original email associated with the account for closure. I am Joseph Enriquez, and my wife can be contacted for further assistance. Thank you.
Reported by GetHuman-riquez on воскресенье, 24 июня 2018 г., 22:22
I have a serious concern and I would appreciate your attention to this matter. My daughter has been using Snapchat late at night, and I am interested in knowing the times she has been active on the app. Specifically, I am looking for information from June 25th starting at midnight until the present time. I understand the importance of privacy, so I am not seeking any details beyond whether she is making calls or using Snapchat. I recall she had a call that night which ended, and I am curious to know if she made any subsequent calls the following morning or if she resumed using Snapchat. Please ensure that she remains unaware of this request. If you could provide me with a log of her call history, I would greatly appreciate it. Thank you for your assistance. The Snapchat username in question is "baileerichman."
Reported by GetHuman-daviddze on понедельник, 25 июня 2018 г., 6:58
I'm experiencing problems with my snap streaks. I send snaps, and people send them back, but I keep losing them. Today, I lost a streak even though it hadn't been 24 hours. Snapchat states you have a full day before losing a streak, but this one disappeared after 21 hours. I feel frustrated. Additionally, the message below claims the issue was resolved, but it was not.
Reported by GetHuman-hasenplu on понедельник, 25 июня 2018 г., 13:36
I am experiencing difficulty logging into my Snapchat account. I have attempted all the possible password combinations without success as my email is linked to a different account, leaving only my phone number available for password recovery. However, the reset attempts with my phone number resulted in a connection error despite switching between data and Wi-Fi. I have tried various troubleshooting steps such as restarting my phone, reinstalling the app, and combining different methods, but the issue persists. It is frustrating as I have sentimental content on the platform, and I am eager to regain access. Remarkably, when I reached out to Snapchat support, they claimed my username was too long, which I disagree with. My account name is gizelle.damariece.
Reported by GetHuman-gdfri on понедельник, 25 июня 2018 г., 18:47
I recently purchased a Samsung Galaxy J7 Prime and changed my phone number. However, my Snapchat account "obesechigga" is still logged in on my old Nexus 6P. Unfortunately, I forgot my password and the verification code is being sent to my old phone number. When I try to update my phone number on Snapchat, it requires me to enter my password, which I don't remember. I also mistakenly verified the wrong email address due to frustration. I provided [redacted] instead of my actual email, imikasa209@gmail. As a result, I cannot access the verification email. Currently, I can only use Snapchat on my old phone and cannot reset the password without knowing it.
Reported by GetHuman-imikasa on вторник, 26 июня 2018 г., 0:40
This morning, when I tried to use Snapchat, it kept glitching, allowing me only a few seconds on the app before shutting down. I checked the App Store, and after updating it, the issue was resolved. However, all my memories were deleted in the process. Memories hold significant value, like the one where I was reunited with my best friend after seven years. Please help me retrieve my memories.
Reported by GetHuman-ellalves on вторник, 26 июня 2018 г., 12:21
I recently got approved for a washer and dryer, but only the washer is in stock. I still have some money left over from my approval to purchase the dryer. Instead, I would like to use this remaining money to do an IV vitamin deficiency test costing $[redacted] at Serenity Spa and Chiropractic in California. I suffer from Crohn's disease and believe this procedure could greatly benefit my health. The injections cost $[redacted] each, and I am hoping to receive three of them totaling $[redacted]. Can I use the remaining funds from my approval for this purpose? Your help would mean everything to me as this procedure could truly improve my quality of life. Thank you for your understanding and compassion. - Rena H.
Reported by GetHuman-renahold on среда, 27 июня 2018 г., 0:21
I am reaching out to report that my Snapchat account, xxfazxx146, has been hacked, and I cannot access it as my email address may have been changed as well. This issue is urgent and needs to be investigated and closed immediately. I created this account around October or November of last year, [redacted]. I am concerned as my account seems to be sending messages without my knowledge, prompting me to involve the police. They have advised me to close the account, but I am unable to do so. My previous Snapchat account, xforever_fazx, was easy to deactivate. I have a crime number related to this incident, and if necessary, I can provide it for further correspondence. The police are involved due to an ongoing legal matter, and I would appreciate any help in deactivating and permanently deleting my account to prevent further unauthorized access.
Reported by GetHuman-faianwa on среда, 27 июня 2018 г., 14:37
I belong to a small non-profit considering adding Snapchat to our social media. We currently use Twitter, Facebook, and Instagram to engage with our audience but want to connect with a younger demographic as well. While I am familiar with using Snapchat personally, I have questions about its business applications. Can we create custom geotags? How can we share public stories to non-"friends"? Is it possible to customize filters, and are these features free? We're not looking to advertise but rather to share music-related news, concert details, and student achievements with our local youth. Thank you for your help!
Reported by GetHuman826030 on среда, 27 июня 2018 г., 15:54
Hello! I am reaching out as I recently lost my [redacted]-day streak with a friend due to wifi problems after moving to a new house. Losing all that hard work in just one day without wifi has been disappointing. I am unsure if the timeframe was precisely within 24 hours, as some friends have encountered a similar issue with disappearing snaps even when sent within the timeframe. I would greatly appreciate it if you could investigate this matter. Thank you.
Reported by GetHuman-meganjb on среда, 27 июня 2018 г., 20:37
Today, I visited my local Walmart to print out some cherished pictures. During checkout, the photo lab employee informed me that photos with Snapchat filters and text couldn't be sold due to copyright concerns. They had to discard these images, leaving me with only 10 out of the 32 photos I printed. Feeling disappointed, I decided not to purchase any photos. Upon returning home, I reviewed Walmart's policy on copyrighted material. It states that a Copyright Release form may be required for photos that seem professional. I kindly request Snapchat's approval for printing my photos. Thank you, Courtney.
Reported by GetHuman827456 on среда, 27 июня 2018 г., 21:56
Hello, I've been facing a situation with my former friend on Snapchat and I'm reaching out for assistance. The issue is that following a falling out, I've noticed that this person may have taken screenshots of private conversations. I've blocked him on other platforms to prevent further harassment, but I’m worried he might share the screenshots without my consent. I'm looking for a way to either have his account block mine or to delete the entire chat history. I've tried searching for solutions on the support website but couldn't find any resolution. It has made me anxious to use Snapchat, which I adore. Thank you for your prompt attention to this matter and for considering my request to ensure my privacy and peace of mind. My Snapchat account: avw2022 Troubling account: markolsonfr If contact is made with him, kindly keep my previous messages confidential to avoid further issues. I appreciate your help in resolving this issue promptly.
Reported by GetHuman828263 on четверг, 28 июня 2018 г., 3:23
A few weeks ago, while at the pool, my phone was accidentally knocked into the water by someone else. Unfortunately, I couldn't immediately replace the phone and had to wait a few days before getting a new one. This meant I missed out on using Snapchat, causing me to lose a streak of over [redacted] days with my friend. Despite starting a new streak, I feel disappointed that Snapchat was unable to restore our previous streak, especially since a friend had a streak restored in a similar situation. I hope to have my streak reinstated so I can continue enjoying the app with my friend.
Reported by GetHuman829364 on четверг, 28 июня 2018 г., 15:03
Teens are drawn to Snapchat for its picture-sharing capabilities and fun filters, but there are hidden dangers. The app gives a false sense of security as messages and images can easily be saved. Despite alerts for screenshots, replays and other workarounds exist. Parents are often unaware of how Snapchat is used, with risky features like "discover" and "my eyes only." The app has been linked to sexting and predatory behavior, with cases of child exploitation. Its block feature can also lead to cyberbullying. Parents should familiarize themselves with these risks and consider if their child should use Snapchat.
Reported by GetHuman825262 on пятница, 29 июня 2018 г., 0:44
Hello, I am reaching out regarding a distressing incident that occurred on Snapchat last year. I am seeking assistance in accessing videos stored in someone's Memories to address the bullying I faced. The individual, whose account has been banned, shared numerous videos on their story that depict me being physically bullied, causing significant embarrassment and emotional distress. I am relying on Snapchat's support to retrieve these videos as evidence of the harm inflicted upon me. It is crucial to me that those responsible for the bullying are held accountable, preventing them from evading consequences for their actions. While Snapchat serves as a beneficial platform, situations such as these can have detrimental effects on individuals, as it has in my case. I implore Snapchat to aid not only me but other young individuals who find themselves in similar circumstances. Cyberbullying is a serious offense, and by addressing it, Snapchat can contribute to a safer online environment for everyone. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Yale D.
Reported by GetHuman-sblc on суббота, 30 июня 2018 г., 0:26
I have a legal matter concerning unsaved Snapchat conversations that are crucial for my defense. These chats, which were not retained on my end, are stored in your system. They are vital to prove that the allegations made against me are false. I hope to avoid obtaining a subpoena for this information, but I am prepared to do so if necessary. The unarchived chats are critical for clearing my name and I believe they are retained for up to 30 days. The conversations took place approximately two weeks ago. This is a serious issue and I am reaching out to you urgently. Please contact me at [redacted] or via email at [redacted]. Thank you.
Reported by GetHuman-damenmic on суббота, 30 июня 2018 г., 9:51
I need help with my Snapchat account, @ilycory. My ex-boyfriend changed my password, associated phone number ([redacted]), and email ([redacted]) without my knowledge. He also broke my phone, leaving me unable to contact anyone. I fear for my safety as he still has access to the account. I would appreciate assistance in regaining control or deleting the account entirely. Thank you.
Reported by GetHuman-acidsadn on воскресенье, 1 июля 2018 г., 4:33
I connected my Snapchat account to my phone number [redacted], but unfortunately, I lost my phone. I am trying to log in on my brother's iPad to maintain my streaks, but it requires verification from my lost phone, which is inconvenient. Thanks, Gavin Email: [redacted] Username: thegavinat0r Phone Number: [redacted] Account Holder: Gavin Lorenzo Country: United States Snapchat Version: Latest Device: Samsung Galaxy S6 Edge
Reported by GetHuman-mumicroc on понедельник, 2 июля 2018 г., 0:44

Help me with my Snapchat issue

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