Square Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Square customer service, archive #2. It includes a selection of 20 issue(s) reported May 31, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need to report an issue with a vendor from Nononsense Business Solutions. This person is sending harassing emails and messages after I requested a cease and desist. Despite my bank returning the payment due to incomplete work, she insists on contacting me. I have stopped all communications since the 24th after she resorted to name-calling and harassment. She even reached out through my email, [redacted], after I blocked her number. I will be sending all the documentation to support my claim. This situation is causing me stress, and I need it to be resolved promptly.
Reported by GetHuman-kayceebe on الخميس ٣١ مايو ٢٠١٨ ١٥:١١
On 5/9/[redacted], I submitted a $[redacted].00 deposit to Ki’ere Jackson from Atlanta Moving Hero’s for my moving date of May 26th at 9:00 am. Despite numerous calls and texts on the 26th without any response, my husband eventually received a call back from Mr. Jackson informing us that the driver was running late but still en route. Disappointingly, they never arrived at our place. Upon contacting the person who recommended this company, Mr. Jackson claimed he was unaware of the job not being completed. He promised to refund the $[redacted].00 by 5/27/[redacted]. Following up today, I informed him that I had yet to receive the refund. I am now considering disputing the charge to retrieve my funds for a service that was never fulfilled. The payment was processed via CashApp.
Reported by GetHuman-agkelly on الإثنين ٤ يونيو ٢٠١٨ ١٩:٢٦
I experienced a traumatic incident when my son was robbed at gunpoint, followed by a robbery at my home by acquaintances. This led to me having an anxiety attack that required hospitalization. Upon returning home, I searched for my credit cards and social security cards, but everything was scattered, and I felt overwhelmed. Days later, when I couldn't locate my cards, I went to cancel them through my old phone. It took some effort, but I eventually succeeded in canceling my card. I discovered numerous charges that I couldn't have made since I was in bed for days. This situation has caused me extreme distress, especially considering my health issues and responsibilities as a parent. I have diligently followed all the steps and provided the necessary information over the past two weeks, so I'm troubled that the dispute has not been resolved promptly. I urgently need access to my funds for my family's well-being.
Reported by GetHuman-burksn on الأربعاء ٦ يونيو ٢٠١٨ ١٤:٥٨
I made a payment to one of your account holders on January 18, [redacted]. They were supposed to complete an updated website for me within 3-4 weeks, but I have not received anything yet. I've requested a refund from the service provider multiple times, but they have been ignoring me for weeks, if not months. When they do respond, they only say they will work on it, but there has been no progress. I paid $[redacted].00 through your platform, and I feel like my money has been taken unjustly. Please assist me in getting a refund for this transaction.
Reported by GetHuman-silvrbrm on الخميس ٧ يونيو ٢٠١٨ ١٨:٥٧
On January 18, [redacted], I updated my website with Picaflur-Azul, who I have used before with no issues, albeit for a lower cost. She informed me via email that she had received payment and would need 3-4 weeks to complete the update. By the end of February [redacted], my website was supposed to be finished. However, she disappeared, and despite my attempts to contact her through calls, emails, Facebook, Twitter, and her website chat, she only sporadically responded with a casual "hi." When I demanded a full refund, she ignored me. Even when I continued to request a refund since April, she still ignored my messages. I have evidence of her promising a timely completion. My bank advised me to seek your help since she is uncooperative. I simply want a full refund as I cannot trust her to maintain my website if she cannot fulfill her initial promises. I seek a resolution to this matter promptly. Thank you for your assistance. Nitza Vaiciunas, Mystik Sisters.
Reported by GetHuman-silvrbrm on الخميس ٧ يونيو ٢٠١٨ ١٩:٠٧
Our contractor fraudulently charged two separate credit cards, one from Mountain America Credit Union and the other from US Bank, with three transactions totaling $12,[redacted].20 via the Square app, purportedly for fictitious labor payments to himself. We request the immediate reversal and dispute of these charges. We have already involved the police, obtained a case number, and disputed the charges with the credit card companies. The individual in question operates under the business name Compass Construction & Restoration and goes by the name Michael Benjamin Parks. He processed these charges within a span of five minutes on Wednesday, June 6th in the morning. We urge you to prevent these transactions from being finalized. Thank you for your prompt attention to this matter. Sincerely, Merc AMG Enterprises, LLC
Reported by GetHuman-ddjinves on الجمعة ٨ يونيو ٢٠١٨ ١٣:١٣
Hi Robin, Thank you for reaching out. To assist you effectively, please share the following details with us: - Your Cashtag: $robinguerrero for the old account and $robinguerrero2 for the current account. - Sender’s contact information: [redacted] - Recipient’s contact information: For the old account, it was [redacted], and for the current account, it is [redacted]. - Transaction identifier: #S8CRZDR (can be found in your app activity). - Date of the transaction you are inquiring about. Once we have this information, we will be able to proceed with our investigation. Thank you for your cooperation. Cash Support
Reported by GetHuman-apale on الخميس ١٤ يونيو ٢٠١٨ ١١:٣٢
I had a key made by a locksmith and paid with my chip-enabled credit card. He provided a receipt which I later found online. Subsequently, I used my credit card to pay a carpet cleaning company through Square, even though I did not sign up for any services with Square. Following an issue with the carpet cleaning, I expressed my dissatisfaction on the online receipt. The company has offered to address my concerns if I remove the negative feedback from Square, but I am unsure how to do this as I did not intentionally sign up for Square. I can be reached at [redacted] for assistance in resolving this matter. Your email response would be greatly appreciated to help me resolve this situation.
Reported by GetHuman-peggyead on الأربعاء ٢٠ يونيو ٢٠١٨ ٠٠:٤٤
I am still waiting for my refund to be processed. I made a purchase through Metro Vein Clinic and requested the refund on 6/7/18. The email from Square to Metro Vein confirms the refund to be sent to my credit card ending in [redacted]. I urgently need my refund, so please contact me promptly. Thank you.
Reported by GetHuman-regalrea on الخميس ٢١ يونيو ٢٠١٨ ١٦:٠٩
I reported yesterday that my card was double charged, once on 6/24 and then again on 6/30, for a transaction to "Overcomers Through Christ Ministries." Surprisingly, the same situation occurred with my wife's Cash App card on the same dates. My complaint was quickly resolved within about two hours after submission. However, my wife's issue has not been addressed despite sending an email to [redacted] with the subject line [Unauthorized Transaction] from her email address ([redacted]) along with all the necessary information. I am hopeful that someone will promptly assist her in resolving the matter. - Twanda D.
Reported by GetHuman836191 on الأحد ١ يوليو ٢٠١٨ ١٣:٤٣
To Whom It May Concern, I am Woodrow Blackwell, the CEO of Ark Ange Entertainment, LLC. I am having trouble accessing my account. When trying to log in, I am prompted to reset my password, but I am unable to do so because my account information has changed. Since the email associated with my account is no longer active due to losing my hosting and domain name, any reset emails will not reach me. I am unable to update my account information to rectify this issue, and the customer service contact numbers have not been helpful. The lack of a live person reachable through the company's phone system has made it impossible to get assistance. My login details are as follows: [redacted] (email no longer functioning) with the password Bizness101. I am requesting to change this email address to [redacted] I have tried contacting support at [redacted], but I only received an automated reply stating that emails to this address cannot be answered and directing me to the Square Support Center for assistance. The phone numbers and email contacts provided have not been effective, resulting in a frustrating loop of unresolvable issues. This situation is very frustrating.
Reported by GetHuman841692 on الإثنين ٢ يوليو ٢٠١٨ ١٤:٤٠
I am a Cash App user who had an old account that I deleted. After getting a new phone, I couldn't access the old account, so I set up a new one. I am currently unable to locate a payment that was sent to me. I sent an email last night and received a reply requesting information. However, I haven't heard back regarding the status of the issue. Here are the details: 1. Name: Michael W. 2. Initially signed up with multiple phone numbers, unsure which one but possibly associated with the old work phone with area code [redacted] and prefix [redacted]. Current phone number: [redacted] 3. Email: [redacted] 4. New account: [redacted] / [redacted] 5. Old account debt #: [redacted] 6. New account debt #: [redacted] 7. Zip code: [redacted] 8. There were only two transactions: one from Water for Women and another pending receipt from Water for Women for $40. Thank you.
Reported by GetHuman854702 on الجمعة ٦ يوليو ٢٠١٨ ١٥:٤٢
I signed up for Square and was informed that I could start accepting payments. After selling items at an event, I was told my bank account verification was successful, and my deposit would arrive in one to three days. Opting for instant deposit, I was notified they needed to review my account, which normally takes a day. Despite offering to provide additional verification, no response was received after multiple attempts over a month. When trying to call, I was informed by the automated system that they could no longer support my business or allow me to speak to anyone. I've reached out via email without any explanation or mention of holding funds. It's distressing that they're withholding my deposit without informing me or specifying a reason. This situation is preventing me from providing for my seven children. I'm puzzled about the legality and unsure of how to retrieve my much-needed funds.
Reported by GetHuman-myplace on الأحد ١٥ يوليو ٢٠١٨ ٠٢:٣٧
Hello, I contacted Cash App on Saturday regarding sending $57 to my 10-year-old son, who lost his phone and couldn't access the money. Cash App advised me to create a new account and link his debit card. Once completed, I emailed his details as requested for the accounts to be merged. However, I have not received further information or a solution. The money was deducted from my account but has not been accessible to my son. I am feeling frustrated and hope for a quick resolution so he can receive the deposit. Thank you for your assistance.
Reported by GetHuman-arerelfr on الإثنين ١٦ يوليو ٢٠١٨ ١٤:١٧
I have been attempting to reach out regarding an issue that dates back to April 21, [redacted]. I have two accounts but only want to keep one due to unauthorized transactions after losing my wallet and iPhone. I have requested the first account to be closed as the card was lost, and funds were used without my consent. Despite providing information, answering questions, and contacting support, I have not been able to retrieve my funds, even though my sister recently sent me $60 on July 14, [redacted], which got redirected to the old account. With no linked bank to the old account and my cards replaced, the funds are now inaccessible. I have tried contacting support, but the email address associated with the old account is incorrect. It seems there may be unauthorized activity on the account, and I urgently need assistance in recovering my funds.
Reported by GetHuman887611 on الإثنين ١٦ يوليو ٢٠١٨ ٢٣:٢٩
A little over a week ago, I made a payment to someone through the Square app. The person claims not to have received the payment and is now not communicating with Square about the transaction. I had to pay them an extra $80, totaling $[redacted]. I want my money back because if they didn't receive the payment, it went to someone else accidentally. I've already paid this person again. They had no issue withdrawing money from my bank account when my ex-husband disputed cash transactions on his card, but they are refusing to refund my money now. I want my money returned promptly.
Reported by GetHuman-exhaust on الخميس ١٩ يوليو ٢٠١٨ ١٩:٤٨
On April 9, [redacted], I believed I had purchased two tickets to the May 5th "Hamilton" show in Houston via Craigslist. The seller, Michelle Bailey, received the $[redacted] payment via Circle.com. Despite her claims of providing a UPS tracking number for the tickets, it turned out to be invalid. Following numerous attempts to contact her over the past three months through calls, texts, and emails, there has been no response from Ms. Bailey. Bank of America's investigation did not yield results as the merchant, SQUARE, did not cooperate. I am left without the tickets and seeking help from Square to recover the funds. Contact information for Michelle Bailey includes phone: ([redacted]) [redacted]- [redacted], and email: [redacted] I can provide additional communications and details if necessary. Thank you. Regards, Katie Collins - [redacted]
Reported by GetHuman-katecoll on الأربعاء ٢٥ يوليو ٢٠١٨ ١٩:٥٦
To whom it may concern, I have been trying to reach Square support through various phone lines but was disconnected because I do not have a customer code. I am not a customer or business. My card was swiped by a Square customer, and my card details were mistakenly sent to someone else. This issue needs to be resolved immediately. Sending someone's credit card details to a different person is unacceptable. I am frustrated with the lack of response and transparency. I urgently need a call back today to address this security breach. I am concerned about the possibility of other credit card details being compromised. This breach of privacy must be addressed promptly, and I will persist until I receive assurance that my card information is secure. You can reach me at [redacted]. I sent an email to [redacted] but received a response saying they do not correspond via email. This situation raises ethical concerns that need to be addressed.
Reported by GetHuman-kainglho on الأربعاء ١ أغسطس ٢٠١٨ ١٩:٣٤
I had an unpleasant experience at the Treasure Island fair with a merchant named F and B Associates who cheated me of $11. The incident occurred when I ordered a sangria without ice. The server only filled 1/3 of the glass and left it on the table before rushing off to attend to other customers. Despite my attempts to address the issue, the server ignored me, which made me feel discriminated against. The chaotic environment added to the frustration as the server never returned to discuss the poorly served sangria. I demand a refund of $11 and request a discussion with the business owner regarding their customer service practices.
Reported by GetHuman-kaviqt on السبت ٤ أغسطس ٢٠١٨ ٠١:٣٦
I have been using Square for processing payments for six weeks without any issues. Recently, after taking a large payment as a deposit for an event, I received an email from Square informing me that deposits have been deferred until I complete the account verification process. They mentioned that this should be resolved within 1-2 business days. However, since I'm used to receiving funds the next day, this delay has caused problems, especially with a client. I had to refund the money, which will take 7 business days to process, and request an alternative form of payment. I've tried reaching out to Square but can only expect an email response in 1-3 business days, which is not ideal with the weekend approaching. I urgently need to speak with a Square representative.
Reported by GetHuman-cameigh on الجمعة ١٠ أغسطس ٢٠١٨ ١٣:٣٢

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