TikTok Customer Service Issues

Hello, my name is Tyler and I have been locked out of my TikTok account @forza5live for 5 days. I haven't received any responses to my emails or support requests. I would like my account to be unlocked as creating content brings me joy. I provided all the necessary information below. If it was due to a violation, I assure you I will not break the rules again. Here is my email: [redacted], phone model: iPhone 14 Pro, username: forza5live. I also have 2-factor authentication enabled. Please unlock my account so I can resume creating content. Thank you.

Hello TikTok, this is my 5th complaint regarding this issue. On June 2nd, my follower count was initially banned on this account. It was reinstated after 24 hours but got banned again on June 12th after following 5 people on different occasions. I have submitted complaints via the app but have only received generic responses like "Thank you for your feedback! We'll contact you if more info is needed," which do not address my problem. Despite receiving a tutorial advising me not to follow too frequently, I am still unable to follow others. I am determined to continue until this issue is resolved. It has been almost a month without my following, and I am dissatisfied. I rate your customer service as 3/10 for being unhelpful. I suggest improving your customer service to be more effective. It is frustrating that such a large platform like TikTok cannot handle a basic issue. Additionally, the response mentioning "suspicious behavior" is unfounded as there is no rule in TikTok's terms preventing reciprocal follows. See attached screenshots. Please address this matter promptly.

I was chatting with a guy named Jacky on TikTok when he started asking personal questions. When I declined to answer, he began swearing and saying awful things. I realized he was a scammer. I reported the issue and within 20 minutes, I was banned from messaging anyone. The app claims Jacky was banned, but he continues to message people, while I remain banned. It says I was reported anonymously alongside Jacky, although I reported him myself. Despite appealing the ban, I was warned that any further communication on the matter could result in a lifetime ban. I don't understand why I'm being punished for his actions when they banned the wrong person and account.

My account was recently banned following the removal of a video. This is the second time I've faced a ban, with the first one occurring at 175k followers and now again at 70k followers as I was trying to rebuild my following. It's incredibly disheartening, and I am eager to have my account reinstated so I can resume posting (@deluxefrs). I strictly adhere to posting PG content without any swearing, making me believe that the ban is unjustifiably severe. Despite my efforts to comply with TikTok's guidelines and regulations since the initial ban, I found myself facing another penalty. I sincerely request assistance in reclaiming my account, as it holds tremendous value to me.

Hello, TikTok never offers software updates, as I have a big problem. I can't set photos as the background on TikTok. I don't have the effects and enhance setting side by side. Please check why I can't display a photo as the background because when I switch to Live, it jumps at the Live launch. Please fix this issue as soon as possible. I have friends with an iPhone, and the photo background works on their iPhone, but not on mine because I don't have that option. @ekinox78 on TikTok.

I have recently been banned for being underage. I am 15 years old, born on June 24, [redacted]. I have faced this issue multiple times due to being a therian and furry, which often leads to reports against me. Despite legitimate concerns like videos depicting harm towards furries, I am targeted for being underage. My account, Cams_safespace, has been unfairly banned. I urge for proper investigation before taking such actions and addressing accounts that genuinely violate rules. I am frustrated with the platform's lack of action against harmful content while targeting innocent users like myself. I request the swift resolution of this matter and the reactivation of my account. It is unreasonable to expect a 14-year-old to provide evidence suitable for an 18+ individual during the appeal process. I have put effort into my account and helped others, so I ask for a fair approach in handling these situations.

Dear TikTok Support Team, I wanted to inform you that I was banned from TikTok without any reason. There must be a misunderstanding. I have been using TikTok for over 3 years and was quite happy with it before this unjustified ban. Now, I am unsure how to recover my account @modded_carss. I will no longer use TikTok unless this issue is resolved. I would greatly appreciate it if you could lift the ban. Best regards, modded_carss

My account "yblanaa" has been compromised, and the hacker has altered all my details, preventing me from accessing it. Inappropriate content is being posted, and messages are being sent to my contacts. This situation is concerning, as it seems to be escalating. None of my acquaintances have my login credentials, and I am unable to regain access. If assistance with account recovery is not viable, I request for it to be closed. I possess ample evidence of unauthorized access, notwithstanding my friends receiving suspicious messages purportedly from me.

Dear TikTok Support, I am reaching out about a recent decline in my video performance on the platform. Lately, I've noticed a drop in views and engagement, with my content not reaching the right audience. My videos, meant for a US audience, have been shown predominantly in Africa, leading to a mismatch in viewers. Despite having 11.8k followers, my videos are not getting the expected views, causing concern. I put effort into creating valuable content, so it's disheartening to see this limited reach. I am hoping for a review of my account to address these issues and improve visibility. I believe TikTok has the potential for broad audience connection, and I seek your help to enhance my content reach. Your feedback on optimizing my videos would be highly appreciated. I am eager to regain the exposure I once had on the platform. Thank you for your attention and I am looking forward to your assistance in resolving these concerns promptly. Best, Joseph Israel N. @yeayeacheck Contact: [redacted]

My TikTok account was banned for allegedly being underage, and it's been two weeks now. I reached out to TikTok through the app, and they responded by claiming that my account was permanently deleted as it suggested I was under 13, though this was not the case. They only provided guidance on appealing the decision and did not ask for any further verification, like a photo ID for age confirmation. It's frustrating and confusing.

Dear TikTok Support Team, I am writing to address the account warning on my profile with utmost concern. I value the platform's community standards and apologize for any content that breached guidelines, acknowledging the impact on my account privileges. TikTok has been pivotal for my creative expression and connecting with others positively. I kindly request a review of my appeal and removal of the warning. I pledge to comply with all policies, foster a safe environment, and contribute positively to the platform. I appreciate your consideration, believing in personal growth and learning from mistakes. Thank you for your time and I anticipate a favorable response to continue participating responsibly on TikTok. Best regards, Caprice. A53Hype

One day while live streaming Fortnite on TikTok with friends, after about 35-40 minutes, someone joined and left inappropriate comments that were caught by the filtered chat I had just disabled. Now aware of what is being filtered, I will keep it on in the future. Though I may have responded hastily to the first comment, I did block the user after the second inappropriate comment. A third comment came through, which I interpreted using Tikfinity's text-to-speech feature. As someone with epilepsy and on the autism spectrum, I chose TikTok for its larger audience. I would like my access to TikTok Live to be restored, as it is how I socialize.

Hello TikTok Support Team, I recently lost access to my TikTok account named ''tsvrela'' with 13.4k followers and 1.0M likes. I am unable to regain access as I no longer have the email and can't remember the password. This issue occurred when I was creating a new account, but the app suddenly logged me out showing a ''Login expired'' message when I tried to log back in. This happened approximately a week ago, and I am seeking assistance in recovering my account. I want to clarify that I have not been banned, but I am unable to log in. I appreciate any help in resolving this matter promptly. Thank you for your attention. Sincerely, Mya.

Hello Tiktok Support Team, I am inquiring about the issue with my account, @mirkwood2841, being banned due to not passing the age appeal verification. I understand the concern as my appearance in the passport photo from [redacted] has changed since I have transitioned and updated my look by cutting my hair. The image does not fully represent me, now that I have come out as transgender. Could you please review the photos again, considering the information that I have transitioned? I believe my eyes will show a resemblance that it is indeed me. Children grow and change, which is why passports are updated. I lack other forms of identification at the moment, and I hope you can understand and resolve this matter promptly. Thank you for your assistance. Warm regards, David (previously Isabella)

Hello, I have an issue to raise with you. My main TikTok account, fanat.navi, has been blocked. Despite initially losing access, I managed to recover it, only for it to be blocked again for an unknown reason. This account is crucial to my daily activities, as all its videos are created by me alone. I kindly request the account to be unblocked promptly. I am unsure how to prove ownership definitively, but my attached social media accounts like Telegram and Instagram have been linked for a considerable time, serving as evidence of my ownership. Your timely assistance in unblocking the account is greatly appreciated. I trust that you will handle my request with respect and empathy toward my situation. With regards, a TikTok user. Please note, I refer to my account - fanat.navi. Additionally, my Telegram and Instagram, which are mine, are connected to the fanat.navi account. I have proof that two-factor authentication was disabled on the fanat.navi account, and someone unknown to me accessed my account and added their phone number. I hope you can unblock my account soon. Thank you

I previously contacted the TikTok chatbot for assistance, but unfortunately didn't receive any help. My account is under the name Rowan King🪐 with the username rowankingfr. I recently upgraded from a Google Pixel 6 to an iPhone 14 but am unable to log back into my account on the new device. Despite attempting all known usernames, passwords, and emails, I'm getting nowhere. The TikTok chatbot mentioned logging in with an email address I don't recognize - r*****[redacted] My usual email for everything is [redacted], so this is puzzling. This account is important to me as it features a video with over 1 million views and nearly [redacted] followers. Additionally, the profile picture is of my girlfriend wearing a New York Yankees hat. Any assistance in recovering this account would be greatly appreciated. Thank you for your time and help.

Hello, I've recently been permanently suspended due to posting videos that violated community guidelines. My account was hacked about 9 days ago, and the hacker posted inappropriate content, which led to my ban. I did submit an appeal, but unfortunately, it was declined. I would greatly appreciate if you could reopen the investigation into this matter. This account holds significant personal memories for me, as it was originally created by my father who has since passed away, making this situation even more distressing for me. Thank you for your understanding and assistance.

Hello TikTok Team, I am reaching out because my account was permanently suspended due to videos that violated the community guidelines. My account was hacked around 9 days ago and the hacker posted content that led to the ban. I submitted an appeal, but it was denied. This account holds sentimental value as my late dad created it and I have precious memories associated with it. Kindly consider reviewing the situation and reinstating my TikTok account. Thank you.

Hello, I was recently permanently suspended for posting videos that violated community guidelines. However, my account was hacked around 9 days ago, and the hacker posted violating content while I lost control. Despite submitting an appeal that got declined, I'm pleading for a reinvestigation. This account holds many personal memories, including those made by my late father who created it. The loss is deeply felt, so I kindly ask for my TikTok account to be unbanned.

Hello, I am seeking assistance with my TikTok account. My TikTok account was permanently suspended due to alleged violent content. I assure you that this was a mistake and I am committed to avoiding such errors in the future to prevent my account from being banned. I kindly request a reevaluation of my TikTok account under the username @zakakbtro65. I am available for any further inquiries. Thank you for your attention and consideration. Sincerely, Zakarbtro65.