Uber EATS Customer Service Issues

I want to address an unauthorized charge on my PayPal account for $97.17 on August 10, linked to Uber. I do not have an Uber account and have never authorized this transaction. I have opened a dispute with PayPal, but they claim I must have approved it. I need help tracing the Transaction ID to find the responsible party and request a refund. I am concerned about potential identity theft. Please investigate this matter promptly and prevent any future unauthorized charges. The transaction details are as follows: Billing ID: B-1LM[redacted]813T Invoice ID: GtaS0iNLXlWLwac9UgFira0 Transaction ID: 0U[redacted][redacted] Please address this issue urgently. Thank you, M. R.

Hello, I ordered Hoshi Sushi last night and had to discard all the food as it was of poor quality. The ramen broth spilled in the bag, and the sushi was soggy. This morning, my wife and I got food poisoning. I am hoping for a refund or credit for this unsatisfactory order. I would like to keep the tip for the driver but would appreciate a refund for the food. I have attached a picture of the sushi. Although the ramen was worse, I threw it away immediately due to how it made me feel. I don't usually complain but the quality was so poor that I had to say something. I have been trying to reach customer support since Thursday without success.

Hello, I have encountered issues with my recent orders and I am seeking a refund to be processed back to my initial payment method. There were problems with two orders placed. In the first instance, the delivery driver mistakenly delivered the wrong order due to mixing them up with another before mine. When I reached out to the driver, they refused to exchange the orders. The restaurant stated that the driver was responsible for correcting the mistake. Subsequently, I placed a second order, which failed to be delivered at all. Despite this, charges were incurred for both transactions. I am requesting a full refund, including the delivery fee, to be credited back to my original payment method, instead of receiving store credit. The orders were placed under an account associated with my previous email address, [redacted] As that email account is no longer active, I am reaching out from a different email address. If necessary, please contact me at [redacted], the phone number linked to the account. Thank you. Best, Shannan M.

I received an Uber Eats email offering a £15 discount on a £15+ order for my first purchase. During checkout, when I tried to apply the code as instructed, the system automatically applied a different offer. Consequently, I paid £10, including tip, instead of the expected £2. I later discovered that I should have entered the code under "actions" in a different part of the app before placing the order, which was different from the initial guidance. Unfortunately, I couldn't use the £15 discount afterward, presumably because I had already made my first purchase. It's frustrating to be misinformed, and I'm wondering if there's a possibility of a refund or any resolution to this situation. Thank you.

I ordered 2 Caramel Iced Lattes and 6 orders of hash browns from Dunkin' Donuts. My delivery partner, Johal, at [redacted], was not as prompt as expected. During our phone conversation, he repeatedly interrupted me and appeared rude and impatient. The delivery was delayed by 40 minutes. Upon drinking our coffees, my friend and I noticed a strange, almost "fizzy" and "sparkly" taste, causing us to feel ill and vomit. This is the first time we encountered this issue with our regular order. We experienced symptoms like lightheadedness, dizziness, and minor chest pains afterward. Suspecting tampering, we are dissatisfied with the service and the quality of the products received from our delivery partner.

Hello, my name is Stephora Charles. I made an order for pick up using the Ubereats app at the Madison restaurant on L'Avenir Boulevard in Laval last Sunday. My order included calamaris, a cheeseburger, fish tacos, and two slices of dulce leche cheesecake. After a long journey back home via bus transit, which took around 2 hours, I discovered that the desserts were missing from my order. I contacted Ubereats support and the Madison restaurant to address the issue, but I have been instructed to seek a refund through Ubereats. Despite multiple emails sent, I have not been able to resolve this matter. The order number is #BB2CE, and I am requesting a refund of $16.00 for the missing cheesecakes. I hope for a prompt resolution to this problem. Thank you. Stephora Charles

I placed an order at Footprint’s Restaurant on Clarendon Rd in Brooklyn, NY at around 4:30-4:45 pm. The original delivery time was 6:10 pm, but my order was passed between 3 different drivers, causing a delay. It's now 6:36 pm, and the third driver marked the delivery as "picked up" but was still at the restaurant because he went to McDonald’s due to a long wait. 1. If there are set delivery times, drivers who are delayed should be compensated for their time waiting. I've experienced this issue with UberEats before. 2. The customer service agent abruptly ended the chat and falsely claimed they couldn't reach the driver, which was unhelpful. 3. Despite finally receiving my food after a long wait, it arrived cold and seemed like it had been sitting for a while. The only positive was the driver's communication, but overall, there should be better customer service and delivery coordination.

I placed a food order for my sister under my account and it was canceled. I can no longer access previous orders as my account has been affected. I ordered on June 25th at Turtlejacks. The owner promised a $50 credit through Uber due to food issues. Despite contacting multiple times, my sister was charged an additional $50 on June 29th instead of receiving the credit. I am reaching out to resolve this issue and ensure my sister is refunded the extra $50 as promised by the manager. Can someone assist with this matter?

Subject: Urgent Issue with Uber Eats Order Dear Customer Service, I am writing to report a serious issue with an order I made using the Uber Eats app. On Saturday, August 15th, I ordered from KFC through the app. While the delivery was prompt, I received the wrong order. An attached email confirmation displays a different address from mine, although it is the same street with a different house number. Efforts to contact the driver through the app were futile, and calls to the store went unanswered. My spouse even visited the provided address, only to learn the occupants hadn't placed any order. This mistakenly-fulfilled order is the second error I've encountered, indicating a recurring problem. Despite multiple attempts to reach out through the contact form, I have not received any response. I urge you to investigate this matter promptly, rectify the recurring errors, provide a full refund, and address the lack of communication. Thank you for your attention to this urgent matter. Sincerely, T.C.

I placed an order this morning around 6:59 am and was charged almost double the amount. It seems like UberEATS charged me for orders I had previously paid for, including tips for the drivers. For instance, I ordered something for $23 and then another item at the same time and place for $46. Later, I noticed additional charges of $50 and $21 for items I had already paid for weeks ago. I have proof of these payments and even received a thank you from UberEATS at the time. I have tried contacting UberEATS and the restaurants, and it seems this issue is happening to others as well. I am frustrated and looking for a resolution to this matter. My name is Shelley, but please contact me at a different number that I can provide. I expect a refund for these unauthorized charges, including the tips. Thank you.

Driver Disappeared with Food! My hungry teenagers are now angry. The driver was near my house on the map, but suddenly the order closed, and I saw her drive away. Phoebe needs to be held accountable and not be allowed to continue delivering. It's frustrating that someone would act this way, especially when trying to feed my kids. Uber Eats should improve their driver screening process to prevent incidents like this.

Hello, I am reaching out regarding my recent order that arrived over 20 minutes past the latest delivery time. I understand that delays can occur, but this is the second time I have ordered from this restaurant and received cold and soggy food due to drivers being assigned multiple orders on long drives. Certain types of food, like what I ordered, should not be included in multiple order deliveries. This issue has affected me in the past, even with items like ice cream. I have wasted nearly $[redacted] or more due to Uber Eats' service. I am requesting a full refund for my order from last night, August 20, 20. Spending $54 on a disappointing service experience has made me lose faith in a service I used to trust. Thank you for your attention to this matter. Melissa

I ordered two chicken quesadillas for $6 each and received steak quesadillas instead, causing my guest to be unable to eat them. The $8 steak burrito I ordered was supposed to come with rice and beans per the description, but only had cheese and steak. I have consistently received incorrect orders, and despite providing evidence to Uber Eats, they are not offering proper resolutions. They claim they cannot determine a refund due to past complaints, which is unacceptable. It is Uber Eats’ responsibility to reimburse customers for incorrect orders. I am determined to get a refund for this meal as I feel like I wasted money. I have submitted proof of my orders through the Uber Eats app's help section, but the issue remains unresolved. My order number is #74D15 and it was placed on 08/22/[redacted] at 11:26pm.

I ordered a meal, but the main item was missing from my order. Despite it being on my receipt, the restaurant claimed it wasn't on the order they received. I tried to get a receipt to send, but the restaurant didn't answer my calls. When I tried to reorder, Uber had issues with my card, causing more delays and delivery fees. Although I believe the missing item was refunded, I've had issues with orders making sense before. I'm frustrated and just want a refund for the entire order and a $30 credit due to the inconvenience of having to reorder and wait longer for my meal through another service.

I am Daiyonah F. I ordered from Haverford Grill and Soul on Sunday, August 23. Unfortunately, I received the wrong food. I contacted the delivery person, who conveyed that it was what the restaurant provided. There seems to be an error on my receipt as it does not list my name correctly. Despite placing the order at 7:23, the receipt shows 7:28, which suggests a mistake on the restaurant's part. I had ordered shrimp, mashed potatoes, and sweet potato fries. Due to the unavailability of sweet potato fries, I agreed on rice as a substitute. However, I received fish, green beans, and mac and cheese instead.

I recommended a friend to Uber Eats using my referral code for a £15 discount on their order. My friend successfully received the discount, but I did not receive the promised £15 off for my next order. When I reached out to Uber Eats via chat, they repeatedly stated they do not provide refunds or compensation, even though I was not asking for that. They also claimed in their terms and conditions there is no guarantee that both the referrer and referee will receive £15 off. This contradicts the offer advertised on their site. When I brought this up, they mentioned it was because I was not a new user, but how could a new user refer someone? I am extremely disappointed as I find this offer to be misleading and untrue.

I was not aware that my order would be combined with others for delivery. There are multiple stops before my food reaches me. Despite your claims of saving money, I am still being charged a 3.99 delivery fee plus the Uber Eats service fee. This seems contradictory to your saving money claims. It feels like false advertising in my opinion! I will certainly file a complaint if my food arrives cold.

I recently ordered a delivery from Boojum, and it arrived within 10 minutes of placing my order, which was great as the estimated delivery time was initially set for 12:10pm. However, I was later informed that the delivery would be delayed because the driver had another delivery prior to mine. This delay caused me to miss my lunch break at work, and I was concerned that the food would arrive cold after sitting for at least 20 minutes. When I tried to cancel the order, I was informed that I could not be refunded as the food was already prepared. I have yet to receive the food I ordered and paid for, and I am requesting a full refund. Additionally, the customer service representative I spoke with was unhelpful and did not address my concerns.

My partner and I ordered a meal, and after the driver marked it as delivered, we couldn't find it outside. When we contacted the driver through the app, he hung up on us. Despite language barriers, I tried to communicate with him and he mentioned he was vegetarian, but couldn't tell us where he placed our food. Frustrated by his unhelpful responses, I asked him to return and show us where he left the order, but he just said he didn't know. When I asked him to come back, he agreed, asked for the address, and hung up. However, I couldn't message him through the app as the call function doesn't allow it. We are disappointed and annoyed by the driver's unhelpful behavior and lack of clarity.

Good evening, there was an accidental double payment for the order placed by E.B. from Via XX Settembre, [redacted], [redacted] Sesto San Giovanni MI, Italy. The payment method selected on the Uber Eats website was cash on delivery, but a payment was mistakenly authorized using the credit card stored in my account. The card details are MASTERCARD ending in [redacted], under S.B., expiring 12/21 with bank debit code h32249. The cash was received by Shir Ahmad. I kindly request a refund of €14 to be credited back to the card. Thank you!