Uber EATS Customer Service Issues

Archive 79

The following are issues that customers reported to GetHuman about Uber EATS customer service, archive #79. It includes a selection of 20 issue(s) reported June 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Order number #EE730 I placed an order and canceled it immediately after realizing the wrong payment method was selected. However, I was still charged despite the timely cancellation. Customer support informed me that the restaurant had already accepted the order, but I find it unfair as I canceled it right after seeing the confirmation screen appear. I even offered to reorder the food or receive a credit on my Ubereats account, but was denied any help. I believe it's unjust to lose $20 within seconds and not receive the food or a refund.
Reported by GetHuman3078520 on Thursday, June 13, 2019 2:24 AM
On June 5, [redacted], around 11:57 p.m., during a post inspection in the lobby, Security Dispatch Officer Beedle used the radio to ask for help at the front drive to assist Valet Parking Staff, Andy Wong, with an issue involving an Uber Eats driver. Officer Guzman, Officer Thomas, and I responded at around 11:58 p.m. We found Mr. Wong frightened because a driver in a Toyota Camry with license plate 6 ZXV301 drove against traffic through the exit. The driver ignored a "Do Not Enter" sign and reached the cashier's booth, where Mr. Wong intervened to prevent a collision. A male in his mid-20s, identified by Mr. Wong, approached us but refused to leave when asked. Officer Guzman offered to deliver the food to the guest in room [redacted]. The male subject later threatened me and left profanely shouting as he entered the vehicle. I recorded his behavior and informed Officer Thomas before contacting the Los Angeles Police Department. At around 1:15 a.m., Officers Linton and Downey arrived to investigate the incident.
Reported by GetHuman3079709 on Thursday, June 13, 2019 10:54 AM
On June 5, [redacted], at around 11:57 PM, during a post-inspection at the lobby, Security Dispatch Officer B. communicated via radio to proceed to the front drive to assist valet parking staff (A. W.) in a situation involving an Uber Eats driver entering against traffic. Arriving at 11:58 PM, Officer G., Officer T., and I met with valet parking attendant Mr. W. who reported a driver tried to harm him, even gesturing violence. The driver of a Toyota Camry, License Plate 6 ZXV301 (Uber Eats), disregarded the "Do Not Enter" sign on the exit side and proceeded to the cashier's booth, almost causing a collision. A male subject in his mid-20s approached, identified by Mr. W. as the driver. After being asked to leave, the subject refused, walking towards the main entrance. To prevent entry, Officer G. handled the delivery to the guest in Room [redacted]. The subject later returned, taking pictures and making threats which led to involving the police. LA Officers L. and D. responded and investigated the incident around 1:15 AM.
Reported by GetHuman3079709 on Thursday, June 13, 2019 10:55 AM
I accidentally placed an order before finalizing it, not checking the address. I contacted support, but they couldn't cancel as the restaurant had already prepared the order. I then noticed it was sent to my work address. The service rep intervened, changed the address with the driver, and warned me to verify my address next time as they won't do it again. The representative was quite impolite. I've switched from Uber to Lyft, and now I am considering moving from Ubereats to DoorDash. The driver handled the situation well, and I ensured to tip them generously. I won't tolerate this level of customer service again.
Reported by GetHuman3081387 on Thursday, June 13, 2019 4:33 PM
I have been trying to get a refund for an order that was mistakenly sent to the wrong address. The order number is [redacted]. On June 1st, I was in Anaheim and ordered McDonald’s from Uber Eats. I selected the closest McDonald’s and submitted my order. After realizing the delivery address was my house in San Diego, over [redacted] miles away, I immediately tried to cancel. The customer service agent was unhelpful and insisted I would have to pay $22.67 regardless. Despite the food not being prepared, the agent refused to assist. When my wife contacted the McDonald’s directly, they said Uber Eats needed to cancel the order. Despite my immediate action, I was charged due to the agent's reluctance to cancel. This whole ordeal was unprofessional and has led me to discontinue using any services associated with Uber.
Reported by GetHuman-g_baraja on Thursday, June 13, 2019 8:27 PM
I placed an order for my meal from Moe's at 6:08 PM, and it arrived much later. Moe's is only 17 minutes away from my location, so the delay is unacceptable. The courier mentioned having other orders to deliver simultaneously, which resulted in my food being delivered cold over an hour late. The courier was unable to provide a contact number for the company when requested. It's concerning that drivers are being sent out without proper information. Furthermore, assigning one driver multiple orders causes unnecessary delays for customers. I am requesting a full refund as the website indicated a delivery time of 35-45 minutes. This experience has been disappointing, and I will not be using this service again and will advise others against it.
Reported by GetHuman-jsjacob on Thursday, June 13, 2019 11:37 PM
I ordered Uber Eats at 10:50 pm from Friday's and waited 30 minutes for the food. Unfortunately, they canceled my order just 1 minute before it was supposed to arrive. Following that, I ordered from Balans at 11:30 pm with an expected arrival time of 12:25 am. Almost an hour later, the food had not arrived. After waiting for 90 minutes and still having no food, I called the restaurant. They informed me that the food had been ready for 20 minutes but the Uber Eats driver had not picked it up. I find this situation unacceptable. Paying $53 for a simple burger dinner and experiencing such terrible service is frustrating. I request a full refund due to the stress and excessive wait time. It is clear that improvements are needed in your business, system, and employee coordination.
Reported by GetHuman3084833 on Friday, June 14, 2019 4:48 AM
I placed an order for lunch with the code #65DC5. The initial estimated delivery time of 30-40 minutes increased to 1 hour after placing the order. I contacted the support team within a minute of ordering to cancel, but they extended the conversation needlessly. They insisted on charging the full amount for the cancellation without listening to my request. Upon requesting to speak to a supervisor, Karthi took the call. Unfortunately, he was unhelpful and claimed to empathize but took no action. Eventually, he abruptly ended the call mid-conversation. I have not received any follow-up since that call. I am disappointed by the lack of customer service and the unprofessional behavior exhibited. Customer satisfaction should be a priority for your support team. Sincerely, Vijay
Reported by GetHuman-jaivijay on Friday, June 14, 2019 8:45 AM
I recently had a delivery mishap when my order was sent to the wrong address. Despite reaching out to customer service twice, the issue was not resolved satisfactorily. The driver mentioned that the updated address was too far for delivery. Eventually, I was informed that the order had been marked as completed with no resolution offered. I felt frustrated that my order was completed without my consent, leaving me without food and no refund. Despite being a long-time customer, I am disappointed by this experience and will be exploring other delivery options moving forward.
Reported by GetHuman3087724 on Friday, June 14, 2019 5:55 PM
As a new user, I received an email stating that I could get up to a $[redacted] discount with the code EATSUP50, which I successfully applied under promotions. However, when attempting to use it at various restaurants, it shows as currently unavailable. I'd like to know which restaurants accept this code. Uber Eats also sent a message to use the code DROOL50, but upon entering it, the system indicates that the code has expired.
Reported by GetHuman-jyothivu on Saturday, June 15, 2019 7:00 AM
We placed an order with McDonald's, but unfortunately, the driver did not check the full order. They forgot one of the drinks (a large sprite) and did not include the requested ketchup packets. After reaching out to McDonald's, they directed us to Uber. When we finally spoke with an Uber representative, there was a language barrier issue. Despite the confusion, they agreed to refund the missing drink but refused to retrieve it for us. Additionally, we noticed an unauthorized tip on the card charge and the food was not as expected. This experience, recommended by my girlfriend, has left me deeply dissatisfied and frustrated. It's now 3:17 am, and I feel compelled to write this as it has affected my sleep and will likely impact my work tomorrow. Both Uber and McDonald's have denied any wrongdoing, offering only a small refund that is not sufficient. I will be sharing my negative experience with others and will not be using this service again.
Reported by GetHuman-esparada on Saturday, June 15, 2019 8:26 AM
On Wednesday, June 12th, I decided to test my Uber Eats account by ordering from Mad Patties in Clayton. Despite attempting to cancel the order immediately after placing it, the cancellation did not process as expected. Approximately 20 to 30 minutes later, the food I no longer wanted was delivered by a driver named Naguvaran. Despite informing him of the cancellation, he seemed unaware and took the order back. However, I was still charged $15 for the order. I would like a prompt refund of the $15 to resolve this issue. Thank you.
Reported by GetHuman-navehec on Saturday, June 15, 2019 10:45 AM
I am disappointed in the poor quality of the coffee I ordered from your service. The creamer was spoiled, resulting in chunks of curdled milk in my coffee. The food sent was also bad, potentially causing illness if consumed. Currently unwell and unable to collect the replacement myself, the restaurant offered to replace the coffee if your service could pick it up. Failing to assist will lead me to dispute the charge with my credit card company, close my account, and cease using Uber Eats. I plan to contact the Better Business Bureau on Monday. Your responsibility is to provide high-quality food, which was not met in this instance. Action will be taken accordingly.
Reported by GetHuman-meagt on Saturday, June 15, 2019 2:55 PM
I accidentally skipped tipping my driver and couldn't go back to add it. Despite contacting customer support, they couldn't help or reconnect me with the driver. Delon was a great driver, even delivering to my door. I wanted to ensure he benefited from the double tip promotion yesterday. It would be ideal to allow tip adjustments after the rating period, possibly extending the time to do so. Many, like me, prefer to rate the driver when logging back on, not necessarily an hour after delivery completion. Please consider updating this to help drivers receive fair compensation for their hard work.
Reported by GetHuman-altafsp on Saturday, June 15, 2019 4:57 PM
On Thursday, June 13, [redacted], I placed an order on Uber Eats for food delivery. Unfortunately, the delivery person refused to bring the order to my doorstep, asking me to pick it up 15 minutes away instead. Despite contacting Uber customer service promptly and explaining the situation, they were not able to help. I called again to request cancellation, and I was promised that the order would be canceled if the issue couldn't be resolved. Shortly after, Uber Eats contacted me to say they could not fix the problem and canceled the order. However, I noticed that my account was still charged the pending amount. This situation was not caused by me, but by the delivery person's actions. Even though I paid extra for door delivery, I was still asked to pick up the food. I kindly request for this issue to be addressed promptly.
Reported by GetHuman3092484 on Saturday, June 15, 2019 5:19 PM
I accidentally pressed the "order now" button on the Uber Eats app, which quickly got accepted by the restaurant before I could cancel. Chat support informed me that I had to pay to cancel the order due to auto-confirmation by the restaurant. I find it unfair to be charged for an order accepted in mere seconds, especially when I couldn't cancel because of the restaurant's auto-acceptance feature. I have screenshots of the chat conversation for proof. This situation feels like deception on Uber's part towards its customers. I am considering reporting this to the relevant authorities to address this kind of issue. If you need the screenshots for reference, feel free to ask.
Reported by GetHuman-jiteshch on Saturday, June 15, 2019 5:23 PM
I recently placed an order for carry-out from Bakersfield restaurant in Cincinnati, Ohio, with order number [redacted]. The total charge through Uber Eats came to $44.24. My name is William E Hesch, and you can reach me at [redacted]. Upon receiving my order, I noticed several errors, including missing Grilled Chicken and incorrect salad dressings. The restaurant mentioned that I should contact you for a refund as they have a money-back guarantee for such mistakes. I was unaware that I needed to go through Uber Eats for the refund. For further assistance, please contact Bakersfield restaurant at [redacted]. It seemed odd to me that Uber Eats handles the refunds instead of Bakersfield directly.
Reported by GetHuman-wehcpajd on Saturday, June 15, 2019 7:49 PM
I missed two calls from the Uber Eats driver because I was occupied. When I called him, he mentioned he was waiting in his car and wanted to deliver the food. I directed him to parking spots near my balcony, which are easily accessible. I provided instructions for him to reach the entrance door within a minute. However, he cancelled the delivery, claiming I didn't show up. I'm frustrated with this situation and believe these issues should be addressed to improve the service. Can someone assist me with the status of my order, please? Thank you.
Reported by GetHuman3095150 on Sunday, June 16, 2019 9:24 AM
I accidentally placed an order and immediately pressed cancel. Literally as soon as I pressed ‘place order’ I pressed ‘cancel order’. There is absolutely no way it could have been accepted by the restaurant yet. The app froze and I assumed the order had been cancelled. However, when the app started working again it said the order had been picked up and was being prepared. I had a look around the app to see if it had just stuffed up again and had a look through the get help section. I then called customer support. I spoke with Makoy (not sure of spelling) he tried to cancel the order but it had already been picked up. I don’t think this is fair, the app has a cancel order button for a reason and it should work. The employee I spoke with was nice enough but he did not seem to understand that if we immediately pressed cancel, the order should have been cancelled. He just told us we should have called earlier, but how am I supposed to know that?! You have a cancel order button which should work! I think our order should be fully refunded, which Makoy said was not possible, but this is completely a fault of the app and needs to be fixed, and certainly should not be blamed on the customer for not calling support straight away. We called within 6 minutes of trying to cancel the order.
Reported by GetHuman3095412 on Sunday, June 16, 2019 11:58 AM
Hello, I would like to share my recent experience with ordering food through Ubereats. Last night, I placed an order for a burger and a drink from a restaurant. The estimated delivery time was 11:26 PM, but unfortunately, the delivery did not go smoothly. The driver picked up the package early and delivered it to me around 12:30 AM. I tried to contact her through messages and calls with no response for about 30 minutes. When she finally called back, she seemed confused about the address. To add to the frustration, the food arrived in poor condition. The burger was cold and crushed due to improper packaging, making it inedible. Additionally, the shake had spilled with no straw provided. This experience left me disappointed and hungry after spending money on food I couldn't eat. Overall, the delay, poor delivery, and food quality have made me reconsider using Ubereats in the future. It's essential for food delivery services to ensure timely and proper delivery to avoid customer dissatisfaction.
Reported by GetHuman-hjetti on Sunday, June 16, 2019 3:33 PM

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