Uber Customer Service Issues

Archive 15

The following are issues that customers reported to GetHuman about Uber customer service, archive #15. It includes a selection of 20 issue(s) reported June 27, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I reside in Baltimore near your sub-office on Fell Street. I have interacted with the new female security officer a couple of times and requested to speak with the manager, John. Unfortunately, I have not received a callback. The previous security officer effectively managed traffic, prevented illegal parking, and discouraged your drivers from loitering in front of my residence. He utilized cones, monitored the drivers, and ensured they did not linger, chat, or litter in the area. Both security personnel I recall performed their duties efficiently. Currently, there is double parking with drivers frequently entering and exiting the office, causing disturbances. While I understand the operational needs of your business, I believe it is essential to keep the community content. It would be beneficial to have the security officer present outside during operational hours to oversee the activities of your drivers continuously.
Reported by GetHuman-patcunni on среда, 27 июня 2018 г., 17:27
I drove for the company for a year and a half without any tickets or accidents, maintaining a 5-star rating and receiving good feedback from clients. Unfortunately, during vacation, I received an unfair ticket while returning from Florida. This ticket led to my account being placed on hold, despite my efforts to resolve it after consulting multiple lawyers. Regrettably, as a ticket was paid, I couldn't do much more. I no longer drive for you and have no intention of doing so in the future. I've been asked to update a document, but since I'm no longer with the company, I cannot fulfill this request. Thank you for the experience.
Reported by GetHuman827256 on среда, 27 июня 2018 г., 20:57
I was charged $5 for a ride we didn't receive. The Uber driver couldn't locate us despite being at the designated spot on time. We communicated with him to clarify the pickup location, but after canceling the ride, we found alternate transportation to the airport. We were assured the $5 charge would be refunded, but it hasn't been done yet. The details are as follows: on May 30, [redacted], the request was accepted at 08:56 am, and cancelled at 09:09 am. The requested pick-up location was [redacted] [redacted] New York Ave NE, Washington, DC. The charge was on my VISA ending in [redacted]. I kindly request the $5 refund, and I appreciate confirmation once it's processed to avoid disputing it with my credit card company. Thank you.
Reported by GetHuman827521 on среда, 27 июня 2018 г., 22:11
Recently, my experiences with Uber in Cairo have been disappointing compared to before. Some issues I have faced include drivers cancelling rides last minute, refusal of service due to my clothing, not following directions properly, unprofessional behavior like stopping to urinate in front of my home, and strong body odor making the ride uncomfortable. Many drivers also complained about the distance or their lack of knowledge about the end destination. While I acknowledge not all drivers are bad, my recent rides have been overwhelmingly negative. It is crucial for Uber to improve the quality of drivers by focusing on customer service skills during the selection process. If no action is taken, I will escalate my concerns on social media, consider discontinuing the service, and escalate the matter to corporate. Enough is enough! - Sandra G.
Reported by GetHuman828474 on четверг, 28 июня 2018 г., 6:40
I contacted Uber on June 28th, [redacted], at approximately 3:05 pm regarding a ride with the driver of a Toyota Prius, license plate VWH4586. My spouse and child were waiting in front of the building, but the driver initially went to the wrong side and interacted with another person. When he finally reached my wife and child, he failed to assist with the stroller and was rude. This behavior caused us to miss our baby's important doctor's appointment. I am requesting a refund due to the driver's unprofessionalism and the resulting inconvenience. Thank you.
Reported by GetHuman-mgl_ on четверг, 28 июня 2018 г., 20:30
Every time I request an Uber driver to pick me up at Palmer House, 1 Bayard Lane in Princeton, the app consistently sends the driver to the wrong address, causing a lot of confusion and inconvenience. Despite the app confirming 1 Bayard Lane as the pickup location, drivers are directed to different addresses nearby, making it difficult for me, especially since I am currently using crutches and cannot walk long distances. This issue has occurred multiple times, where drivers end up at various locations nearby instead of where I am waiting. When I try to explain the correct location to the drivers, they often get confused or frustrated. Today, a driver even canceled the trip abruptly when I attempted to redirect them, causing me to miss an important appointment. I am seeking assistance on how to resolve this recurring problem with the Uber app's navigation to ensure a smoother pickup process in the future.
Reported by GetHuman-stringym on пятница, 29 июня 2018 г., 16:28
I require urgent assistance from customer service. I have been attempting to access my pay for days. I have reset my password multiple times without success. I urgently need guidance on navigating through the system as this information is crucial for securing housing for my children. I kindly request a prompt response. Feel free to reach me at my phone number listed on my driver account, [redacted], or via email at [redacted] I am experiencing difficulties logging into my Partner Account to continue driving.
Reported by GetHuman834288 on пятница, 29 июня 2018 г., 19:16
During my recent stay at the Mandalay Bay Hotel, I utilized the Uber code provided on the back of my key card for a ride on 6/26/18, which cost $13.74. I also tipped the driver $5.00 through my PayPal account. However, upon receiving a notification from Uber that the payment hadn't gone through, I attempted the transaction again. I continued to use Uber the next day before flying home. To my surprise, upon checking my bank statement, it showed that the coupon code wasn't applied, and I was charged $13.74 for the ride. I'm seeking assistance on how to have this amount credited back to my PayPal account. Additionally, my subsequent Uber trip the following day amounted to $30.36, and although I considered using Lyft, I opted for Uber again. Both of the drivers provided excellent service, and my sole concern lies with the charges. Thank you for your help.
Reported by GetHuman-beckybul on пятница, 29 июня 2018 г., 19:57
Hello, I had a great ride this morning with a friend in Arlington, Texas. Unfortunately, I left my phone in the car. I tried calling it numerous times, but received no answer. Using the Internet, I tracked my iPhone's location to somewhere nearby in Arlington, confirming that I left it in the car. I then attempted to make the phone ring loudly to alert the driver, but it was either turned off or dead soon after. Any assistance in contacting the driver using my account information would be greatly appreciated. My phone number is [redacted], name is Sarah Carter, and email is [redacted] Thank you.
Reported by GetHuman835068 on пятница, 29 июня 2018 г., 22:28
I had an extremely frustrating experience with this service. There is no customer service or corporate office number to contact for problems. The drivers often pick up at the wrong location, resulting in double charges from Uber due to the company's lack of available human contact for complaints. The unprofessionalism extends to the drivers, who also express frustration with incorrect pick-up information. When I acquire my car, I plan to avoid Uber and Lyft altogether. The current system needs reevaluation to enhance communication between drivers and customers. As a former customer service consultant, I believe this business will fail without human interaction. Training is necessary for staff to handle calls effectively from both drivers and customers to bridge the communication gap. It's disheartening to see negative reports about Uber and Lyft in the media, highlighting the need for significant improvements.
Reported by GetHuman835519 on суббота, 30 июня 2018 г., 1:09
I received an email from GetHuman, and this isn't effective. Customers and drivers need real human interaction. There should be live customer service to address issues. The company needs to improve communication by setting up a way to talk to real people. I rate this below 1 out of 5. As a customer service consultant, I see the importance of human interaction for a business to succeed. It's crucial for the company to have real people to talk to in order to provide professional service and not appear dysfunctional.
Reported by GetHuman835519 on суббота, 30 июня 2018 г., 3:55
To whom it may concern at Uber Uganda, I am writing to address a concern regarding late payments to ODD Concepts Uganda for their work on the "Uber Boda Promotions." As a brand ambassador working with ODD Concepts, I am one of many individuals who have not received payment for the past month due to what ODD Concepts claims is an outstanding debt on your part. It is crucial that this matter be resolved promptly to alleviate the financial strain on us, the brand ambassadors. I urge you to clear ODD Concepts' outstanding debt within the next week so that they can fulfill their financial obligations towards us. I eagerly await your swift response and resolution of this issue. Please do not hesitate to contact me using the information provided above. Thank you for your attention to this matter. Sincerely, Charles
Reported by GetHuman-xharlzbr on суббота, 30 июня 2018 г., 9:33
Hello, I wanted to share my recent Uber experience from June 29, which was extremely disappointing. I had pre-booked a ride for 2:45 pm to attend a dear friend's wedding at 4:00 pm. Unfortunately, my driver's repeated wrong turns delayed my arrival further. The situation escalated when he took a closed street, resulting in a police stop and ticket, causing me to miss the beginning of the ceremony. I appreciate the partial refund received after my boyfriend's complaint, but a full refund is necessary. Paying over $80 for a ride that risked my safety and disrupted a special occasion is unacceptable. Despite being a loyal Uber user, this incident has left me disillusioned. If a complete refund is not granted, I will be forced to seek transportation alternatives.
Reported by GetHuman-mnathans on суббота, 30 июня 2018 г., 15:18
I have been using Uber for transportation to work for a couple of years. Although I have encountered issues with a few Uber drivers, I have never had problems with the company until this week. Unfortunately, on Monday, my wallet was stolen, along with all its contents including cash, debit and credit cards, license, and social security card. To replace the funds, my sister, who does not have an Uber account, provided her card to buy a gift card for me. Regrettably, I mistakenly entered her email address incorrectly due to autocorrect. Despite my multiple attempts to rectify the email error and have the gift card sent to the correct email, Uber representatives have informed me that gift cards cannot be replaced or refunded. I am not seeking a refund but merely requesting the gift card email to be resent to either my email or my sister's accurate email. This mishap has left me feeling as though I have lost $50, with no means of transportation to work next week. I was unable to work the past two days due to this predicament and am unable to afford another gift card. I humbly request assistance in resolving this matter by ensuring the gift card amount is refunded.
Reported by GetHuman837614 on суббота, 30 июня 2018 г., 21:05
I have been struggling to add my debit card and two $50 Uber vouchers to my account since February. Despite multiple attempts with different accounts, I keep getting the same error message. I've also sent numerous emails without a single response in the past five months. It's frustrating because I feel like I've wasted $[redacted] that I can't use. I understand that Uber might not offer refunds, but I just want a resolution. I even tried to delete my family's accounts out of frustration. Please, respond this time or I will have to escalate this to Consumer Affairs. I'm very dissatisfied and simply want my money back, even if it goes against your policies.
Reported by GetHuman841038 on понедельник, 2 июля 2018 г., 11:03
Dear Sirs, I am writing to lodge a formal complaint regarding my recent experience with UBER. On the 1st of July [redacted], my family and I had an event at our relative's home in Alkapur, Pioneer Estate. We booked a UBER ride with driver Syed Shahbaz in a Mahindra Verito. Upon entering the vehicle, I noticed the driver seemed quite young, possibly under 18 years old and possibly without a valid driver's license. While on our journey, I observed the driver watching a Hindi series on his mobile phone placed on the right side of the steering wheel. I requested him to focus on driving, but he became defensive and uncooperative. He refused to take the main roads I preferred, opting instead for longer routes through potentially unsafe areas to increase the fare. The situation escalated when he showed disrespect towards me and my family. Despite our objections, he insisted on following the GPS route rather than my directions. My son had to intervene due to the driver's inappropriate behavior. I am considering legal action and have sought advice from my lawyer. I demand appropriate action be taken against the driver to uphold UBER's reputation. I am willing to escalate this matter to senior management in the company. I was informed by someone claiming to be from UBER to call back at a specified time, but I have not yet received any follow-up. Thank you.
Reported by GetHuman-azam_hmf on понедельник, 2 июля 2018 г., 14:26
I need assistance with a recent Uber trip I took. I cannot recall the exact date, but it was a Saturday evening in June. I encountered an issue with the driver, Samrat, who was heading in the wrong direction. Despite multiple attempts, he did not answer my calls. After waiting for 20-30 minutes, we had to secure a different ride. Surprisingly, Samrat then contacted me 90 minutes later, asking me to cancel the trip. I refused as I should not be penalized for his error. I was shocked to discover a $42 cancellation fee on my account. Could you please investigate this matter and promptly remove the charge?
Reported by GetHuman-sahusaj on понедельник, 2 июля 2018 г., 16:34
I recently received feedback from a customer that I strongly disagree with. The customer was intoxicated and made complaints about my services, which have not changed, affecting my perfect 5.0 rating. The complaints included my car's cleanliness, my driving, navigation, and professionalism. I take pride in my exceptional record, and I believe the negative feedback was unwarranted. I strive to provide the best service possible, and my vehicle is always in pristine condition. I kindly request to have this review removed from my record as I believe it does not accurately reflect the service I provide. Upon reviewing my record, you will see that almost half of my previous rides have rated me, with all but one giving me a 5-star rating. The one exception was a 4-star rating with no specific complaints mentioned. I respectfully ask for the removal of the inaccurate remarks and rating left by the intoxicated customer.
Reported by GetHuman-al_lovin on вторник, 3 июля 2018 г., 5:14
I am feeling quite perplexed. I created an email account and set a password with no issue. However, I am having trouble adding my mobile number to my profile. My daughter used my mobile number to create an account, but it has an outdated email in the profile. She is unable to update the email on her app and a message suggests contacting Uber support. She wishes to replace the email address with mine, as she used my phone number for the account setup, and I would like to have control. She contemplates deleting the account so I can include my mobile number in the account I manage. She has successfully created a new account using her own mobile number. Should she consider canceling the account with my mobile number so that I can reclaim it?
Reported by GetHuman845933 on вторник, 3 июля 2018 г., 15:23
I accidentally left my phone in an Uber last night. I tried to contact the driver, Phillip, to retrieve it. However, the app prompted me for a 4 digit code after inputting my email and password, which I didn't have since the code was on my phone. The system's complexity was frustrating as it kept changing the code and didn't offer to send it to my email for access on my computer at home. I also attempted calling customer service but the numbers provided were unresponsive. The ride with Phillip was at 12:25 am from Downtown San Diego to North Mountain View Dr. I just want my phone back. Thank you. - M. Angello
Reported by GetHuman846301 on вторник, 3 июля 2018 г., 16:45

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