United Airlines Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about United Airlines customer service, archive #3. It includes a selection of 20 issue(s) reported June 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had to cancel my flight due to observing the Apostles Fast from May 28 to July 12. I contacted customer service to explain my situation. The representative mentioned I could request a refund, but couldn't guarantee anything. Strangely, when I inquired about my refund status later, I was informed my flight was cancelled, which was not the case. They then asked me to pay an additional $[redacted] for a ticket I originally paid $[redacted] for. I am requesting either a full refund or to have my original seat reinstated. My booking number is [redacted]4, made on April 19, [redacted].
Reported by GetHuman-fevtkeb on jeudi 21 juin 2018 04:13
I am seeking information regarding a refund for a flight that I rebooked and was charged $[redacted].20 by Igoair. A United agent informed me that the transfer fee was waived, the new flight was cheaper, and I should also receive a credit of $57.20 along with the refund. Despite reaching out to Igoair multiple times, they have not responded or returned my calls as promised. The confirmation number for the flight is EW7XKF on UA Flight [redacted] from SNA to MSY on November 11 returning on November 17. Initially, the flight scheduled for May 13 returning on May 20 was canceled due to my husband's pneumonia, for which I submitted the doctor's letter to the refund department. They emailed me saying they were unable to process it, but the United agent assured me I should be refunded by Igoair. I am confused as I believed I was booking through United.com and never heard of Igoair before. Any guidance or assistance on this issue would be highly appreciated.
Reported by GetHuman806875 on jeudi 21 juin 2018 15:20
Yesterday, June 20, [redacted], my son D. F. and I P. F. were scheduled to fly from Chicago ORD to Los Angeles LAX on United Airlines flight UA1186. Due to a delay on our previous flight from Madison, Wisconsin, we rushed to make it to our connecting flight only to discover it was delayed. After an hour of waiting at the gate, we boarded the plane but were left waiting onboard for over two hours. The captain announced a further delay due to flight hour restrictions, and we were eventually asked to deboard and await a new crew. Unfortunately, no replacement crew was available, and we were instructed to rebook for the following day. Despite the late hour and lack of amenities, we were unable to secure a hotel due to full occupancy. We endured a discomforting night at the airport and faced unhelpful and unsympathetic service, notably from an associate named P. R., who provided no assistance or concessions. The overall lack of care and efficiency in handling the situation was disheartening, especially after being charged $50 for carry-on luggage. Comparatively, this experience was exceedingly poor compared to other airlines I frequently use. I am requesting adequate compensation from United Airlines to rectify this distressing ordeal, covering miles, blankets, and food costs incurred.
Reported by GetHuman808040 on jeudi 21 juin 2018 19:53
Dear United Airlines Customer Service, I am writing to express my frustration with the recent experience I had while traveling with your airline. My name is Nita, and I am 17 years old. On June 12th, my flight from Peoria, IL to Chicago, IL was canceled after a significant delay. This unexpected change in my travel plans caused a ripple effect of inconveniences. Not only did I experience a significant delay, but my luggage was mishandled and ultimately lost. Throughout this ordeal, I felt ignored and left without essential items. I arrived in Washington DC without my bag, which contained important documents I needed. Despite reaching out to United Airlines multiple times, I have yet to receive a resolution. The impact of this situation has been significant, leading to unnecessary expenses and missed opportunities. I urge United Airlines to rectify this situation promptly and compensate for the inconvenience and distress caused. This experience has been immensely disappointing, and I believe a company of your stature should prioritize customer care and satisfaction. Sincerely, N.
Reported by GetHuman-bashota on vendredi 22 juin 2018 18:48
On June 23, [redacted], I made a flight reservation through Simbaho's Bookings Expert service. I dealt with Milton, who emailed me a confirmation for my flight (Booking Number: K284TT) from IAD (Dulles, VA) to STL (Lambert Airport, St. Louis, MO). My departure from IAD was scheduled for July 28 at 8:40 AM, arriving non-stop at STL. The return flight was planned for July 8, leaving STL at 12:45 PM and landing back at IAD at 3:48 PM. Despite facing a significant price increase while booking, Simbaho failed to send me the ticket confirmation within 24 hours. After contacting them, I was informed that my flight was not processed and was no longer available, requiring me to book a new, more expensive flight. This flight was intended as a surprise for my daughter, adding to my disappointment and feelings of being misled by Simbaho. The escalating prices and lack of proper service have resulted in a regrettable and unacceptable experience. Due to these issues, I have decided to cancel the trip and will be contacting United Airlines to express my concerns directly.
Reported by GetHuman-dimondho on mardi 26 juin 2018 03:54
On 6/12/18, my spouse and I had connecting flights from Dallas to Venice through Newark on United Airlines. Unfortunately, the Newark flight was delayed, leaving us with limited time to catch our next flight. Despite being reassured by a gate agent in Dallas that Newark was informed of our situation, we faced challenges. The gates in Newark were further apart than indicated, leading to a tense dash to reach our gate on time. I arrived at gate [redacted] just a minute after it closed, observing that the plane was still there. The gate agent, Ms. Porto, declined to assist or check on our situation, causing us to miss our connection to Venice. We were rebooked on a later flight, arriving 11 hours behind schedule. I believe compensation is warranted, and Ms. Porto should receive further training and guidance on customer service. I seek accountability for the incident and actions taken. Howard L. R.
Reported by GetHuman-actuwond on mardi 26 juin 2018 19:13
I reside on the big island of Hawaii. I will be on the mainland during July for a vacation. I bought a ticket to fly from Salt Lake City to Houston, departing on 7/9 and returning on 7/11 with confirmation code LJHWW1 to visit my ailing father for a few days. I was informed on 5/17 about my father's health deteriorating fast, so I urgently purchased a ticket with your airline to be with him. Sadly, my father passed away on 5/21. On 5/23, I purchased a return ticket with your airline to go back to Hawaii. As I no longer need the ticket booked under confirmation LJHWW1 due to my father's passing, I am inquiring whether I could receive a refund or a credit for future travel with your airline. Your understanding in this matter is greatly appreciated.
Reported by GetHuman823592 on mardi 26 juin 2018 20:29
Hello. My son traveled to Singapore last autumn for a semester abroad. Unfortunately, he got injured and had to return on a medical flight, not using his return ticket that included a trip to Japan. The departure was from Cedar Rapids, Iowa. I contacted United Airlines after he came back to inform them he wouldn't use the return ticket. Initially, I was advised he could use half of the original ticket's value for a new flight within a year. Today, when I tried to book a flight from Cedar Rapids, IA to Austin, TX, I was informed the original ticket could only be used for a one-way flight from Asia. Can someone please assist me with this matter?
Reported by GetHuman-barbmark on mercredi 27 juin 2018 18:03
This issue remains unresolved. I am Barry Cohen, with Miles Plus Number uxaxxxxxx. I bought a last-minute round-trip ticket using my United Air Mile Plus miles for my girlfriend, Vivian Caylor (Confirmation Number K3BEEL). She was traveling from Lake Worth, Florida, to visit her sister in Portland, Oregon, who is terminally ill with Alzheimer's. Due to United Airlines bringing the incorrect jet to the gate in Chicago, Vivian missed her connecting flight in Denver. She is currently stranded in the airport without accommodations or available food. I am requesting a full refund of the air miles used for the trip and additional compensation for the distress caused by this situation. If United Airlines does not address this promptly, I will consider legal action and sharing our experience in the media. Please reach out to me urgently at [redacted]. Thank you. Barry Cohen
Reported by GetHuman828520 on jeudi 28 juin 2018 07:28
I flew with United on June 27th, and unfortunately, my bag was left behind at SFO and not delivered as promised to my home in Medford, Oregon. Despite numerous phone calls and promises from United representatives over the past two days, my luggage has yet to arrive. I am frustrated by the lack of professionalism in handling this situation and the inconvenience it has caused me. As a working individual, I cannot spare the time to retrieve my suitcase, which is two hours away at the Medford airport. I urge United to fulfill their promises and deliver my luggage promptly. I have been patient but now expect a resolution to this issue without further delay. Your swift response and action on this matter by June 30th would be greatly appreciated. My name is Glenda Lane, and I flew from Dallas Fort Worth to Medford Oregon. Kindly confirm the receipt of this complaint via email.
Reported by GetHuman-gt_lane on samedi 30 juin 2018 04:53
Dear Customer Relations, I am currently at Orlando Airport where the United Club agent refused entry to my grandchildren, ages 9 and 13, as part of our family group of 8 travelers. Despite having additional passes, they were denied entry. This has never been an issue before as they are minors and have always been included in our travels. The United Club agent, Howard Peterson, was impolite and unhelpful. After speaking with Jackie from United Club Customer Service, we were informed that the children should have been allowed access as minors, especially since we were all flying first class. Despite conveying this to Howard Peterson, he remained indifferent. As a long-time [redacted],[redacted]-mile flyer, I am disappointed in the treatment we received. Additionally, my son and his family encountered issues on their first-class flight from LAS to MCO, including a missing window shade, a faulty entertainment system, and my granddaughter's luggage being offloaded in Chicago instead of MCO. The passengers' last name is Gusick, their flight was on June 23rd with four passengers: Michael Gusick UA PR717601 Heather Gusick UA PR717816 Ella Gusick UXU [redacted] Cate Gusick GNU43481 As an AMEX travel agent, I am hesitant to recommend UA due to the multiple problems we faced. Customer service is crucial for airlines, and UA's current service is disappointing. Sandy Gusick AMEX Corporate Travel Center IATA 05 [redacted] [redacted] UA KA564589
Reported by GetHuman-sandygk on samedi 30 juin 2018 23:34
This morning at check-in, the attendant only provided boarding passes for myself and my family but not for my infant. Upon reaching the security gate, I was informed that my baby also needed a boarding pass. This confusion led to me running back and forth to obtain a boarding pass, causing us to miss our 6:50 am flight to Orlando. After much hassle, the customer service team managed to book us on the 8:00 PM flight. Despite ultimately securing another flight, the overall experience was frustrating and disappointing. The miscommunication and lack of clarity from your employees resulted in a lost day of our family vacation. I would like to file a claim to address the issues faced, particularly the difficulties for families, especially those traveling with infants. Improved processes to prevent such incidents in the future would be greatly appreciated. Email: [redacted] Name: Milene Melo Phone: [redacted]
Reported by GetHuman841198 on lundi 2 juillet 2018 12:43
Greetings, I am a student from the United States currently participating in a mission trip in Loja, Ecuador. Unfortunately, a family emergency has occurred, and I urgently need to return to the United States. Due to limited communication options here, I am seeking guidance on the process to change my flight reservation without incurring the full cost of a new ticket. My original flight itinerary consists of a flight from Loja to Quito with Tame Airlines, followed by a flight from Quito to Panama with Copa Airlines operated by United. I will then continue from Panama to Houston and onward to Kansas City with United. I am concerned whether changing the first flight with Copa will cause any issues. The initial return flight is scheduled for July 18th with confirmation number AWPJFN. I appreciate any assistance and prompt response. Regards, Rachel H.
Reported by GetHuman-heitmann on lundi 2 juillet 2018 22:14
DATA USER DECLARATION FORM TO: United Airlines FROM: Home Office Vulcan House (Iron) Sheffield S3 8NU Email: [redacted] DECLARATION I am reaching out for: - Crime prevention or detection (Section 29 Data Protection Act [redacted]) - Apprehension or prosecution of offenders (Section 29 Data Protection Act [redacted]) - Safeguarding national security (Schedule 7 Terrorism Act [redacted]) - Immigration purposes under Immigration Act [redacted] The data is required for immigration and crime investigation. It will only be used for these purposes, retained as needed, and deleted when no longer necessary. If this request is from outside the European Economic Area, it’s for public interest or legal proceedings. Name: Bayasgalan Rentsendorj Flight: UA0918 Travel Date: 03/09/[redacted] 18:20 From: IAD to LHR Signed by: K.Hussain Executive Officer – Immigration Enforcement Date: 04.07.[redacted] To be countersigned by a Senior Officer when limited details are disclosed. Countersigned: Position: Name: Date: Khaver Hussain Executive Officer Returns Preparation Team 2 Home Office 2nd Floor, Vulcan House (Iron), 6 Millsands, Sheffield, S3 8NU T: +44 (0)11 4[redacted] www.homeoffice.gov.uk
Reported by GetHuman-khaverh on mercredi 4 juillet 2018 09:41
I booked a flight for my partner, A. Macheski, but mistakenly entered my name as the passenger. Despite multiple attempts to correct this with customer service before the flight on 7/3/18 (flight confirmation # JSWCW2), we were unable to make the change. At the airport, United staff at GRR could not help us without going through the same lengthy phone process. We were advised to cancel the ticket and book a new one. The refund process on United's website did not work, so I am requesting a refund for the flight. My United MileagePlus number is WS343257. Thank you for your assistance. Sincerely, Brian Ford
Reported by GetHuman-bford_ on mercredi 4 juillet 2018 13:55
I encountered numerous issues on my flight to Newark, including a significant delay for mechanical and catering problems. The United flight [redacted] had an inoperable bathroom at the back and water on the floor in another bathroom. The audio/visual system on the right side of the plane was not working; however, passengers were unable to access movies through the app without purchasing expensive in-flight internet. Despite delaying boarding for catering, there were still issues with meals, causing further delays. Following a maintenance check, we were asked to deplane, leading to confusion and frustration at customer service. Subsequent delays were caused by catering needing to restock food that had spoiled. Throughout the experience, amenities like water were not offered, and the communication was unclear at times, creating a stressful environment for passengers. Despite a small compensation offer of 5,[redacted] miles or a $[redacted] e-ticket voucher, the overall disruptions and inconveniences far outweighed this gesture.
Reported by GetHuman-mizzou on mercredi 4 juillet 2018 17:11
I made a flight reservation from Austin, TX to Seattle, WA departing on July 18. I paid for the booking with my debit card but didn't receive a confirmation. When I checked my United account, only two out of the three flights I booked were listed. Customer service suggested it might be a bank issue. After contacting my bank, they confirmed the payment was made to United Airlines, with transaction proof. Despite this, I'm puzzled why the third flight isn't showing up. Could you please investigate and assist with the missing flight or arrange a refund?
Reported by GetHuman851168 on jeudi 5 juillet 2018 14:35
Hello, my name is Jenny Brimhall. Last year, I bought a ticket for my husband, Michael A. Bray, from Corpus Christi, TX to Bangor, Maine, with a round trip confirmation number GR06YZ. We had to cancel due to Hurricane Harvey hitting Rockport, TX on August 24th, causing all airports to close. After dealing with home insurance for repairs post-hurricane, we finished fixing our home by the end of February [redacted], six months after the hurricane struck. We've now relocated to Scottsboro, AL as of June 4, [redacted], and would like to use the ticket but depart from AL or Atlanta, GA instead. Could you advise us on how to proceed? This year of hurricane recovery and moving has been difficult for us, and we prefer flying with United. Any assistance you can provide would be greatly appreciated. Thank you for your help. Jenny Brimhall.
Reported by GetHuman-jparkerb on jeudi 5 juillet 2018 16:06
In May, I visited my friend Melanie Muse to use her computer to make a reservation. On June 25, when I arrived for my flight, I realized that the ticket was issued in my friend's name instead of mine. After being directed to special services and then reservations, I was informed that the ticket was non-transferable, despite all confirmations being sent to me and being charged on my credit card. I returned to special services and spoke with a helpful agent named Maria C. She assisted me in getting on another flight with a new ticket, which I had to pay for. I am now seeking either a refund or a voucher. Thank you.
Reported by GetHuman852161 on jeudi 5 juillet 2018 18:38
On July 1st, I flew from Cancun airport to Newark, New York on flights UA1051 and UA25 connecting to Shannon, Ireland. My baggage numbers were [redacted] and [redacted]. At Cancun, I was instructed to pick up my suitcase at Newark and recheck it for flight UA25 to Shannon. Upon retrieving my bag in Cancun, I noticed the pink thick belt around it was missing. Due to a tight connection in Newark, I couldn't report it then. When I got home to Shannon on July 2nd and unpacked, I discovered my bag was tampered with in Cancun. Several items, including 4 pieces of jewellery, were missing from my box, and my makeup bag was opened with items scattered. Could you please send me a claim form to proceed further?
Reported by GetHuman862151 on lundi 9 juillet 2018 10:57

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