United Airlines Customer Service Issues

I made a flight booking for September, confirmation BR296H. While selecting seats and entering our credit card details, an error message popped up. Upon reattempting, it showed only some seats were charged. Initially, it was supposed to be $[redacted].00 for 6 seats each way, but after reselecting, the total was $[redacted].00 after deducting the already paid seats. We completed the process but received notifications showing charges of both $[redacted].00 and $[redacted].00. After calling customer service and waiting on hold for 1 hour and 45 minutes, a representative picked up, but the call got disconnected after explaining the situation. I seek assistance in resolving the $[redacted].00 overcharge issue.

Last year, I purchased a round-trip ticket from Denver, Colorado to Honolulu, Hawaii with the confirmation number IRMRTK. The trip's purpose was to attend the United States Navy's Change of Command Ceremony at Pearl Harbor, which was canceled due to COVID-19. Because of my age and health concerns, I had to cancel my plans for this trip. I already requested a refund from United Airlines due to COVID-19 and my health issues, stating my inability to fly in the future. Despite my situation, United Airlines declined a refund and instead offered a credit for future use. A year later, I have yet to utilize this credit due to ongoing COVID-19 concerns. I kindly ask for your understanding and consideration in refunding the original ticket cost, as I won't be flying again. Alternatively, if a refund is not possible, I would like the credit to remain open-ended for my children's use, as they occasionally travel. I appreciate your attention to this matter and eagerly await your response.

My partner, Caroline K., has a reservation with Confirmation No. ET4E2C. She was scheduled to fly from Majuro, Marshall Islands, to San Francisco, California, USA, on June 7, [redacted]. We have realized that the government currently does not permit passengers to fly from Majuro. Despite attempts to reach the local United Airlines representative in the Marshall Islands, we have received no response. I am seeking updated information regarding any possible flights from Majuro.

I have been attempting to cancel or modify my flight for the past 10 days. I contacted the customer service line at [redacted]2 and spoke with two agents who had accents. The first agent abruptly ended the call while trying to sell me a United Airlines credit card, despite me informing them that I already had one and simply wanted to cancel for a credit. The second agent, named Kim, had a strong Indian accent and displayed ignorance and prejudice by insinuating there was something wrong with me for not following their technical issue explanation, preventing me from receiving a refund to the card I used for an $[redacted] payment, dismissing it as "Just a basic flight." I have detailed these interactions in a review on United Airlines' site. Additionally, I reached out on WhatsApp as suggested on your website but have not received any response or acknowledgment for the past 10 days. I find it troubling how customers are being treated in such a manner. My flight is scheduled for June 21st, and I am concerned United Airlines may wrongly label me as a no-show.

I have held a United Mileage Plus Chase Business card with a perfect payment record for over 18 years and have been loyal to both Chase and United. I recently booked a lot of business travel and relied on the benefits promised on the Chase/Mileage Plus business card travel benefits webpage. Despite having a card that is supposed to provide benefits like free checked bags and priority boarding, when I called to verify, I was told I had a different "product" with different terms and was not eligible for the advertised benefits. I proposed solutions to the Chase representative, such as changing the card or retroactively applying the benefits to my recent travel, but was met with refusal and unhelpful responses. I feel let down by the lack of transparency and inconsistency in the benefits offered to me. I am seeking a resolution to this problem. Sincerely, Mark H. Rowland

I am Vikram Chauhan, a member with United (RYM73739), and I recently encountered a situation with my flight booking from Phoenix to Delhi. I had to cancel my return flight due to travel restrictions and am now exploring a transit through Mexico. I initiated the cancellation process for my DEL to PHX flight and was assured of its cancellation by United customer service. However, I am still awaiting confirmation. I was informed that as it is a partially used ticket, I can use the flight credits for a future booking. I am seeking clarification on the cancellation status and the redemption process for flight credits. I need to schedule a new flight from Delhi to Mexico urgently and would like to know the validity period of the flight credits. Your assistance in this matter is greatly appreciated. My United Confirmation is AY2HGV and Booking Number TGARS2E.

I just received an email from United regarding travel restrictions from the Philippines stating that passengers need to provide various documents for non-essential travel. My wife, who is traveling with an immigrant visa, falls under essential travel and may not be subject to these requirements. Can you confirm? Additionally, I was told that the travel tax at Manila Airport is already included in the international flight ticket price. Can you verify this information? Lastly, I would appreciate having a Tagalog Translator at my wife's three layover stops in Guam, Honolulu, and Denver on her way to Tampa, Florida. Is it possible to arrange this assistance? Thank you, Steven D., husband of passenger Emy Rose D.

On June 1, [redacted], I arrived at Newark Airport with a four-hour advance, after two train rides from upstate New York, to catch a flight to Frankfurt (LH [redacted]) and then to Manchester, only to discover that the flight to Frankfurt was non-existent on that day. I purchased the ticket from United (eTicket number: [redacted][redacted]) through SnapTravel on April 21, [redacted]. Despite efforts at the Newark Airport counter, another ticket could not be found until the following day, this time via Brussels. Consequently, I had to stay overnight in a hotel and take another Covid test due to the change in itinerary. I am reaching out to seek reimbursement for the unforeseen expenses incurred as a result of this unnotified change, which caused unnecessary stress. I have already submitted two emails via the official customer service form (Customer Case [redacted][redacted]) without receiving a response. The incurred expenses are as follows: 1. Hotel -Country Inn & Suites by Radisson, Newark Airport, NJ ($[redacted].38 tax included). 2. Uber rides to and from the testing location ($16.91 to City MD in Newark on Broad and $14.99 back to the hotel). 3. Expired Covid test ($65.00). 4. Meals ($84.49). TOTAL = $[redacted].77 I can provide receipts for all expenses and would greatly appreciate a prompt response and reimbursement. Kind regards, Prof. Laura G. M.

On 6/29/[redacted], I spent nearly an hour trying to book a reservation for September [redacted]. I received a confirmation number but discovered on 6/30/[redacted] that my reservation was canceled. When I called, I was on hold for over an hour dealing with a remote worker named "Laila" who had difficulty with English and a poor phone connection. I forgot to mention I was using a travel certificate. Now, I am waiting for my ticket to be processed. This experience with a large corporation like UA has been extremely stressful and exhausting. UA should prioritize hiring qualified staff given their substantial revenue.

I used to travel internationally with United Airlines frequently, but I am concerned about the new mask requirements for 2-year-olds on your flights. I disagree with the mandate as it goes against the advice from the CDC and WHO, and lacks scientific backing. I fear there will be more crying children on board, causing discomfort and breathing issues for passengers like myself. I will not be flying with your airline until this rule changes. My health information is private, and I do not appreciate this invasion of medical privacy. Instead of a generic response, please consider my feedback alongside the increasing number of complaints you must be receiving. To boost ticket sales, reconsider these policies. Sincerely, PL [redacted]

Dear Madam, Dear Sir, In December [redacted], I made flight bookings with United Airlines for a trip from Paris to New York, scheduled for April 6th to April 13th, with my wife and daughter. Due to President Trump's announcement on March 11th, [redacted], prohibiting flights from Europe starting March 13th, our flights were affected. I requested a refund for the tickets, but United Airlines declined, offering only a credit for future travel within two years from the booking date in December 17th, [redacted]. I am reluctant to accept this credit due to the ongoing travel uncertainties, approaching expiration of the two-year limit, and my daughter's unavailability for future travel due to foreign studies. I am concerned about losing the money paid for the tickets ([redacted] euros) if the refund is not granted. Any assistance in helping me secure the refund from United Airlines would be greatly appreciated. Thank you for your attention and assistance. Best regards, Jean-Pierre R.

I used my credit card to purchase a ticket for my aunt back in October [redacted] during the COVID-19 pandemic peak for a trip in November [redacted] due to a family emergency. The ticket was issued under her name: Hong Thi Dang, and I've been trying to cancel it for a refund as she couldn't travel due to age and health reasons, but United Airlines only offered a future flight credit under her name. Unfortunately, she is still unable to travel, and I'd like to transfer the ticket to myself for future use. I hope United Airlines can understand our situation and help us with this request. Confirmation: CD6FG3.

I needed to change my flight due to a personal issue. After changing the dates of my round trip ticket, I was charged an additional $[redacted]. Despite purchasing economy plus and requesting an aisle seat, I did not receive either and was charged an extra $97. My experience with United has been far from satisfactory compared to other airlines. To make matters worse, there were 3-hour delays in both Denver and Dickinson. After speaking with Customer Support and receiving a breakdown of the additional charges, I am now considering disputing the charges if I do not hear from a representative by tomorrow afternoon. The confirmation number for my booking is A9R4QR.

Hello, I've been experiencing challenges trying to reach a live agent for assistance with a booking. It's been frustrating waiting for over an hour today and still not making any progress. Last week, I made a flight reservation for Luke S. (I am his assistant) with confirmation number ICQ9XS. I attempted to use the attached credit card but faced issues. I tried to secure the reservation first before contacting an agent, unknowingly used the new confirmation number PP0ZPW in error. I kindly request your help in utilizing the credit and adjusting the new booking by refunding the $[redacted].25 difference. It's crucial to utilize the $1,[redacted].15 credit before it expires. Looking forward to your favorable response. Thank you, Maureen E. Executive Administrative Assistant Benefit & Risk Management Services, Inc. Folsom, CA

I recently booked a first-class United ticket from SBA to CHS via DEN for travel on 06/24/21 to 06/28/21 with confirmation number CWS7LQ. The SBA-DEN flight was delayed, causing us to miss our connection to CHS. We were advised to book a separate ticket from DEN-CHS, which we did for $2,[redacted].40 with confirmation number O2TLN8. After multiple conversations with United agents, we submitted a claim for a refund totaling $3,[redacted].05. United initially refused but later agreed to refund $[redacted].98, leaving a balance of $2,[redacted].07 unresolved. Despite my loyalty, resolving this issue has been frustrating, requiring numerous calls and wasted hours. I urge United to refund the remaining balance promptly. Nicholas Hawkins, member WKV25209. Please contact me at +1-[redacted]. Thank you.

Last summer, I had to cancel a Mileage Plus flight to Europe due to Covid, and I am requesting the re-crediting of 60,[redacted] miles to my account. Unfortunately, I couldn't access the miles through the old reservation number to rebook the same flight. I have been transferred between different departments, spent over seven hours on hold, experienced disconnections on calls and chats, and even held on chat for hours with no resolution. As a long-time loyal customer, I am deeply disappointed and frustrated by the poor customer service I have received. I kindly ask for a refund of my ticket and the re-crediting of the 60,[redacted] miles to my Mileage Plus account. Thank you for your assistance in advance.

I am very upset due to a delayed flight causing us to miss our connecting flight and stay in a dirty hotel in Denver. United did not help us get back to the airport and the taxi we booked never arrived, leading us to spend $40 on an Uber. Missing out on a wedding event was very disappointing due to the lack of sleep. I have been a loyal United customer for 31 years, but this experience has been unprofessional and unsatisfactory. I expect a refund for the Uber cost forced upon me and for the $30 bag check fee to be waived as my son had to use that money for the Uber. This whole situation has ruined my trip and I am considering ending my relationship with the company.

I am experiencing a frustrating situation regarding a refund for my flight tickets. I had a flight scheduled for July 7th to transport a bird to northern Maine, and I purchased the necessary tickets for this purpose. The airline's website clearly stated that birds are allowed on planes with an associated fee. After speaking with a representative, they assured me they would contact Expedia to authorize a refund due to the misinformation on the website. Despite numerous calls to Expedia, they have continually denied my refund request. On a more positive note, Tray agent #04 at United Airlines acknowledged the issue and approved the refund based on the website information. Additionally, Darryl #LU documented the approval on my account. Despite these efforts, Expedia has not honored the refund. I have invested over 13 hours engaging with customer service representatives to no avail. This situation has cost me $[redacted] for tickets that were not utilized, leading me to rent a car for the journey from southern Florida to northern Maine instead. Your assistance in resolving this matter would be greatly appreciated.

I purchased a round trip ticket from RIC to SYR for travel on 7/8/21 and 7/13/21, costing $[redacted].40 with a carry-on bag. The first leg, UA4988 from RIC to IAD on 7/8/21, arrived late causing me to miss my connecting flight UA3477 to SYR. After being put on standby for UA3706, I learned that getting to SYR on any flight the next day was unlikely, so I decided to return to RIC on 7/9/21, missing a special family event. I am requesting a refund for the IAD-SYR leg. My confirmation number is D38GFT and my name is Carol Cary.

I canceled my United basic economy flights and would like to inquire about rebooking using flight credit with a Covid exception. I am seeking to waive the $40 upgrade charge to a non-basic economy fare ticket due to a high fever. My boyfriend, a nurse at Cedar Sinai Los Angeles, has recommended against traveling. I have received one dose of the COVID-19 vaccine and am on my way to get a rapid and PCR test to confirm that my fever is not related to the pandemic. I am an attorney licensed in Illinois and California and can provide all necessary documentation to support my request to waive any associated fees in order to ensure the safety of United Airlines employees and passengers. Thank you for your understanding and consideration in this matter.