Wish.com Customer Service Issues

I have been double-charged for two identical orders I placed, Order #: 609a560e177db83d7d0f4b80 and Order #: 609a55613ba2a[redacted]7. This situation is frustrating as I have not received the items and have been billed twice. Despite my numerous attempts to contact customer support through the Wish website, Facebook, and Instagram, I have not received any assistance. It is disappointing to only interact with bots and not be able to reach a human for help. I kindly request a refund for the duplicate charge and the order that did not arrive, as well as a confirmation from a real person.

I placed an order on May 8th, and you initially claimed it was delivered the next day on May 9th, which seemed unlikely. Then, you indicated it was actually delivered on May 8th, causing confusion. The order number is 6093f460bcad0f176202dff5 with the shipping address as [redacted] Richland Colony Road, Knoxville. After checking with the US Post Office using the tracking number provided, I was informed the package was delivered to Arbor Terrace Nursing Home at [redacted] Cross Park Dr, Knoxville, TN [redacted]. It appears there might be a mix-up with the labels or tracking numbers as I have not received my package. If this is not resolved promptly by delivering the item or providing a refund, I will have to escalate the issue to my credit card company as a potential fraudulent charge from WISH. I request a manager to reach out to me for further assistance. Thank you. - D.J.

Hello, I have been in touch with "Wish" regarding a mistake in my recent global order totaling [redacted].53 euros paid through Paypal on March 8, [redacted]. The order reference number is - [redacted]4f1d1228e433d1. After requesting a refund for all 13 items in the order, I was informed that the process might take 15 to 60 days. However, as of May 18, [redacted], I have not received any refunds or retro commissions. Whenever I attempt to contact customer support, I am redirected to a payment issue page requesting my ID with no resolution. I am caught in a cycle of ineffective communication and blocked account status without explanation. Despite numerous attempts, I remain unable to reach a resolution. This situation is unacceptable, as I have paid for items I have not received and am unable to engage with customer support effectively. I urge immediate action to rectify this matter and unblock my account. Failure to do so leaves me out of pocket for [redacted].53 euros, which is a severe inconvenience and unfair. I expect a prompt response and resolution to this matter. Thank you, E.C.

Hello, I am writing regarding an order issue with "Wish". I placed an order on March 8, [redacted], for a total of [redacted].53 euros via PayPal, but due to a manipulation error, I need a refund for order reference number [redacted]4f1d1228e433d1 containing 13 products. I have contacted customer support for a refund, but despite assurances of receiving retro commissions within 15 to 60 days, I have not yet received any refunds as of today, May 18, [redacted]. Every time I try to reach out to customer support, I am faced with payment problems, requests for my ID, and subsequent account blocks without clear reasons. This cycle repeats, leaving me unable to resolve this issue. I am requesting urgent action to unblock my account and resolve this matter promptly as I paid for items I have not received, leading to a frustrating and seemingly unfair situation. Your immediate attention to rectify this and facilitate communication is essential to prevent what feels like a severe financial loss and a lack of resolution. I urge you to address this matter urgently. Thank you, E.C.

I would like to cancel my order for the belly cream priced at $14.68 as I discovered my skin may be too sensitive for it. My order number is 608CAB9A1E63136C133E74 and I have not received the product yet. I have attempted to contact you by phone, but have not been successful as there is no customer service representative available. I hope to receive a refund promptly. I am a long-time customer and appreciate a quick resolution. Thank you, Shirley H.

My husband is wheelchair-bound. On April 7th, he tried to order a vape but believes the caregiver may have unintentionally checked out more items. After checking his email, we found no order confirmation. When the credit card statement arrived two weeks later, we were shocked to see a charge of S$[redacted].00. I promptly contacted customer support but am struggling to get a clear answer on returning the unwanted items and receiving a refund. It's been very stressful as my husband relies on financial assistance, and the $[redacted] is significant to him. Please assist me. You can reach me at email [redacted] Recently, we also noticed another unauthorized charge of $20.20 on his second-month statement from WISH. We are puzzled as he hasn't interacted with their website or emails. There was no order confirmation for this either. We need assistance with this issue as well.

Gentile servizio clienti, Desidero informarvi che ho ricevuto il sollecito per un ordine non effettuato da me, ma avrei in realtà acquistato un albero per gatti. Quello che mi è stato consegnato è un'immagine in metallo dell'albero per gatti, che è danneggiata e di scarsa qualità. Ho cercato di restituirlo, ma non c'era un indirizzo mittente sulla confezione. Non ho ricevuto alcuna fattura con la consegna e questo è il primo sollecito che ricevo. Non concordo con le spese di sollecito e la richiesta di pagamento per un oggetto inutile che non posso restituire. Vi invito a ritirare l'immagine in metallo dell'albero per gatti. Cordiali saluti, M. Somazzi Infoscore Numero di Riferimento: [redacted]

I haven't received these items yet, and it has been about a year. I still want the items. Please fix this issue and check if there are other missing items. Let me know as soon as possible. Thanks, Mike. - 110PCS M2-M18 Precision Machining Boxed Tap Die Set Multi-function Screw Die Thread Tap Hand Tool - Wireless Backup Camera WIFI Rear View Camera for Car, Vehicles, WiFi Backup Camera with Night Vision, IP67 Waterproof LCD Wireless Reversing Monitor 2.4G Wireless Color Video Transmitter Receiver for Car Rear Backup View Camera - ORIENT Men Date Quartz Watch Stainless Steel Band Wrist Watch Waterproof Business Watches - Working For Knives Scissors & Planer iron&Drills 96w Electric Knife Sharpener - Multifunction Sharpener - 2 Pcs USB Power Computer Speakers Stereo 3.5mm with Ear Jack

Order [redacted]6C108df46CC: The fabric is of poor quality and too short. The item is described as an elegant party dress for a mother of the bride, but it looks more suitable for a carnival costume or nightgown. I've been trying to return this since May 6th, but the system won't let me attach a photo to process the return. I keep receiving repetitive emails that don't help at all, just wasting my time. They seem to delay the return process intentionally. They also keep sending me information in English even though I've requested it in Spanish, causing further delays. This is not how you treat customers. I am very upset and will never buy from wish again. It's a SCAM. The system's inability to accept photos is hindering my return process.

I placed an order in November [redacted] that has not been processed. Despite my numerous attempts over the past 6 months to cancel and get a refund for an item that never shipped, the customer service team keeps claiming it is "in process" and cannot be canceled. Each time I contacted them, they mentioned a refund if the item wasn't received by December [redacted], but now they refuse to refund me stating I've waited too long. This inconsistency in their responses and failure to provide a refund is frustrating. I feel like my money has been taken by Wish due to their poor customer service. I have experienced similar issues with another order as well. I hope to resolve these problems to continue being a loyal customer, but this situation is unacceptable.

I inadvertently encountered an issue with my drone order. While attempting to purchase a $6 wrench separately, all the items in my cart were charged, including six drones. I only intended to buy the wrench and planned to remove five drones before finalizing the order. Despite my efforts to contact customer support, I have been unsuccessful. I am concerned about the pending $[redacted] charge for items I did not wish to buy. I am unsure of what steps to take next, as even my bank was unable to assist. This situation is distressing as it may impact my ability to cover court costs. Your guidance on how to resolve this would be greatly appreciated.

I was browsing the Wish app this morning for some shoes. While going through the app, I noticed some orders that I hadn't purchased yet. I removed one item from my cart because the size was wrong, but I didn't complete the order. However, without my consent, I was charged $[redacted].00 on my Venmo card for items that I didn't actually buy. Even though my cart appears empty with no order details, I received this charge. I need the $[redacted].00 refunded to my Venmo card today. If this isn't resolved promptly, I will no longer shop with your store. Thank you, Pattyanne Hanson. Please call me at [redacted] as I did not authorize this transaction.

I am experiencing recurring issues with missing packages being returned to the sender due to incorrect addresses. I am requesting a refund or express re-shipping of all the items affected. Despite having the accurate address on my account, the packages are continuously being sent to random addresses. Retrieving the packages from the post office is not an option due to legal restrictions. The app's changing arrival dates are hindering my ability to process refunds. I have documented evidence of these occurrences. If this matter is not resolved promptly, I demand a full refund for the undelivered products. I am deeply dissatisfied with the service as I have had more packages returned than actually received since my first shipment. One particularly significant order worth almost $[redacted] included gifts for my children's birthdays and Mother's Day, adding to my frustration. I am considering sharing my negative experiences on social media platforms to caution others against using this service.

I inadvertently ordered 8 Beyblades instead of 2 due to not receiving a confirmation for my purchase. After realizing I wouldn't get one, I ended up with more items than intended. I have returned the extra 6 Beyblades via Canada Post, posted on May 5th and delivered on May 10th with tracking number [redacted][redacted]. My total purchase was $[redacted].94, and mailing back the 6 items cost me an additional $19.20. I have not yet seen the refund on my credit card and have been asked for a receipt copy, which I am unsure how to provide. Being 80 years old, I find this process quite frustrating and am eagerly awaiting the credit to be applied to my Visa promptly. Thank you.

Your customer service experience has been extremely disappointing. I placed an order for a chain and pendant two days ago. While my bank shows that the payment to Wish for the items went through and $43 was deducted, I have not received a tracking number or order details. There have been no emails, and I have been unable to reach anyone via phone. My order history on the website is also empty. It is frustrating that despite payment being processed, there seems to be no record of my order within your system. Please contact me at [redacted] with explanations and solutions promptly. The lack of communication and clarity is unprofessional. If this issue is not addressed today, I will have to seek a full refund through my bank, as the payment transaction is clearly documented on my account. Looking forward to your prompt assistance in resolving this matter. - Freddie A.

I have been trying to reach out to wish regarding more than 10 items that I paid for but have not received. Wish claims the tracking numbers show the items were delivered to my address. After contacting various carriers, I found out that one of the packages had the wrong address, one that doesn't even exist. This has caused a lot of frustration, especially during a difficult time as I am dealing with legal matters after my mother's passing. I have now involved the Postmaster and USPS customer service in an investigation. Stay tuned for updates on how this will be resolved.

I am reaching out about an order I made a month ago on wish.com. Recently, my order history on their website has disappeared, making it impossible for me to access the order number for tracing purposes. I had purchased around 24 blouses and eight rings, originally expecting them to be shipped separately with their own tracking numbers. However, they were later combined into a single shipment. On May 27th, [redacted], I only received three blouses and eight rings. None of the other items have arrived, even though I was charged for all 24 blouses and rings in my checking account. Despite searching on their site, I couldn't locate the missing blouses. I placed the order on or before April 24th, [redacted]. The sudden disappearance of my order history and inability to retrieve the order number has been frustrating. Thank you, Curtrice H.

I am encountering issues with Wish delivering my packages to the wrong address. My physical address is [redacted] Wachtel Ave, St. Louis, MO [redacted], and my shipping address is PO Box [redacted], St. Louis, MO [redacted]. They only refunded me for one item. Despite providing my order numbers, they claim not to understand my complaint. This problem has persisted since May, and they continue to prompt me to purchase more items, which doesn't make sense since all my orders are affected. My large family and friends are also dissatisfied with Wish. I will provide my ORDER NUMBERS when you respond. Thank you.

I have been contacting your customer support team daily for over two months, pleading for my account to be placed on hold until my issue is resolved. Despite reporting the problem every day, I am not receiving any of my orders. They keep telling me my orders were delivered when they were not. Thousands of dollars have been taken out of my bank account, yet I have received nothing. None of my items have reached me, leaving me extremely frustrated. I have exhausted all avenues to reach out, but no one is responding. My name is Rodney Arnold, and my telephone number is [redacted]. I urge you to please contact me as soon as possible to address this urgent matter.

I am having issues receiving my orders from Kohl's. I have spent a lot of money and have not gotten any items. I have been contacting support for the past 2 months but have not received any helpful response. I requested to place my account on hold, but it wasn't done. I also asked for a call back but didn't get any response. This situation is causing me financial hardship, especially since I lost everything in a house fire and had to repurchase everything. The continuous charges without receiving any goods are draining my bank account. I need assistance with my orders as soon as possible. My contact number is [redacted]. My name is R. Arnold. Your immediate help is greatly appreciated.