Wish.com Customer Service Issues

I ordered four items from your company but discovered that they were sent to the incorrect address. My order number is [redacted] and it should have been delivered to [redacted] Oakburn Street, Pickering, Ontario L1V 6M9, but it went to Cornwall, Ontario instead. I received an email stating that the items have been shipped, and though I tried to address the issue through the cart, it appeared to be empty. Please rectify this promptly by resending the items or correcting the address. I am unhappy with this mistake and may not order from you again if it is not resolved. I expect a response within the next two days, or I will dispute the charge with my credit card company. Kindly resolve this promptly as I should not have to pay for items that have been shipped to the wrong location. This will be my final email regarding this matter. Thank you for addressing this issue.

I am experiencing issues with two missing orders. I purchased a Huawei P20 Pro for $[redacted].00, but unfortunately, the phone is not functioning in Canada. I have all necessary documents in my computer files. I am frustrated with the run-around from customer service, being directed to provide my bank statement repeatedly. I will wait for the remaining order, but if not resolved, I will take my $[redacted].00 to $[redacted].00 monthly shopping elsewhere. This has been ongoing for three months now, and I am deeply disappointed in the company's treatment of customers. As a 69-year-old disabled individual, I have never felt so disheartened. I will be informing my friends of my poor experience with your company. Best, Gail Blackburn [redacted] Ch Baskatong Grand Remous, Quebec, J0W1E0 [redacted]

I placed an order on November 20th, [redacted], which was reflected in my account on November 22nd, [redacted], with the total cost of $85.90 deducted from my bank account. Despite the payment, I have not yet received the items from this order as of April 24th, [redacted]. The phone and email address I used at the time are no longer active. I am seeking either a refund for the undelivered items or delivery of the items I purchased. Additionally, I believe I should receive compensation for the stress, unavailability of funds, lack of received items, and inconvenience caused. This situation has been distressing, troubling, and has significantly impacted my life in various ways.

I ordered the Fashion Women Two-pieces Casual Sleeveless Vest Pocket Strappy Beach Sundress in burgundy and blue on January 31, [redacted], for a wedding in May. The original delivery date was set for February 28, but it changed to March 7. I have not received them yet, and the order status says to contact support within 30 days of the estimated delivery date. I have been trying to contact support for a while now without success. I'm disappointed that all other orders from wish.com arrived on time except for these dresses. I am now requesting a full refund for both items as it's too late for me to receive them in time for my trip.

I encountered an issue while trying to purchase two blouses, resulting in unintentionally ordering four. The blouses are visually appealing; however, the material is too sheer, requiring an additional layer despite the design. As a result, I would like to return all four items. Unfortunately, I discarded the packaging from the first two blouses, thinking I would keep them. I still have the packaging for the additional two blouses. How can I coordinate the return for all four? The quick shipping was appreciated, but I would prefer to receive a refund to explore other items, like the jewelry in my shopping cart. The sizing was slightly off as well. I mistakenly ordered a large and a medium when a small would have suited me better. I would appreciate guidance on the return process and obtaining a refund. Thank you.

I ordered a Galaxy S5 travel charger on March 15, [redacted], with fast shipping to [redacted] Lake Elmo Dr. The item did not arrive as scheduled on March 20, [redacted]. I have contacted them multiple times from my account [redacted] without success. I was instructed to wait until 30 days after the purchase for a resolution. Unfortunately, I can no longer access the [redacted] account as it's on my missing phone. Please send the charger to my current communication email [redacted] I also need an S5 battery. For any refunds, the card used ended in [redacted] with expiration 07/22 and vin number [redacted]. Your prompt assistance is appreciated.

I am frustrated with the repeated issues I have encountered on your website. An unauthorized charge of $17 was made to my debit card, and I have not made any orders with your company. I want to make it clear that I will not be making any future purchases from your website and I intend to inform others on Facebook and various social media platforms about the unsatisfactory service I have received. I am requesting an immediate refund to my debit card. If this matter is not resolved promptly, I will have to involve the authorities to address the unauthorized charges and lack of refund from your company.

Good day, I have encountered several issues with this order, including the account block, cancellation, and freezing of funds. After receiving an email stating that our order is on its way, confusion persists. Following the last email about frozen funds, I have updated my shipping address. I kindly request a review of all the information and coordination of the products in this order so that I can pick them up directly from the post office. This situation is not of my making. Regards, [redacted] -- Sent from Hotmail Email App for Android Friday, April 12, [redacted], 12:47 PM -05:00 from Wish Customer Support [redacted]:

I haven't received the purchased item yet, the wish tracking system says it's delivered, but unfortunately, I haven't received anything. My order was placed on February 18, [redacted]. Store: EDGGZET. After requesting a refund for the item not received, I got blocked due to excessive refunds. About 10 days later, they marked it as delivered, but I still haven't received anything. I'm also concerned about my upcoming purchases; what should I do if the products don't arrive? Do I lose everything? How can I place other orders? Is it possible to have an automated assistant that doesn't allow expressing your request? It only follows its instructions. I would appreciate being contacted by a real assistant over the phone so we can clearly discuss where is the proof that I received this item if I haven't? To whom was the package containing the Micro-SD card delivered?

I recently placed an order for multiple clothing items on Wish, all in size 2XL. Unfortunately, upon receiving the items, I discovered that none of them fit even though they were labeled as 2XL. The packages seemed to have come from China. I tried reaching out to Wish customer service both through the provided phone number and the support on the website. After some effort, I was informed that I would be refunded for one item. The prices I was charged on my credit card were unexpectedly higher than the advertised prices, and there were duplicates of a few items. This has been a frustrating experience, especially since I needed the clothes for an upcoming trip. I hope to have this matter resolved promptly. Thank you, Corrine K.

I made three orders on Wish using my credit card, but each time my bank declined the charge due to an incorrect expiration date. Wish notified me via email that the card was rejected because of this issue. Despite my attempts to resolve it by contacting Wish, the problem persisted. Wish informed me that the previous orders were canceled and advised me to use a different card for a new order. Following their suggestion, I placed a new order using a different card. However, I have since received items from the supposedly canceled orders, including three hearing aids, four TV antennas, and three ladies' bathing suits of the same color. Despite enjoying the selection process, I have accumulated over $[redacted] on my credit card and need assistance in returning some of these items for a refund. Thank you for your help. - J. Carroll

I purchased multiple items, paid for them, but never received them. Following the app's instructions, I allowed additional time, causing me to miss the refund deadline. I refuse to accept this as theft and am prepared to seek legal action with my lawyer for each missing item. My primary goal is to get a refund. I am open to receiving it in Wish cash. I've been waiting for over a year for more than 6 items. The app's contradictory messages led to this issue. I demand a prompt response as this situation is completely unacceptable. If necessary, I can provide a list of the items I never received from my order history. I am deeply disappointed in Wish's customer service.

I am unable to access my Gmail account, and I believe the email address might end in ".no" instead of ".com." Could you please send me the payment details for my Wish app to my phone as a push notification? Due to a lost card, I ordered a new bank account and Visa card, but I am having trouble entering the CVC number. I am not tech-savvy and need assistance to resolve this issue. My Gmail account is likely linked to andersenjonchristian@gmail. If possible, send the information to my Klarna account for immediate payment. My Microsoft and Google Chrome accounts are linked, and I am locked out, needing help to fix the issue. I plan to purchase a new computer with support on Monday, hoping they can assist me. Even though I have not received my new bank card, I am committed to paying once I have the necessary details. Kindly send me the information so I can settle the payment promptly.

Hello, this is my first time shopping with Wish. I placed an order on April 21, and the listing mentioned two weeks for delivery. I ordered 4 items using standard shipping. However, when I tracked my items, it now shows delivery around May 27, which is almost a month and a half from the initial estimation. I'm Vito M., and I'm puzzled by this discrepancy. My contact number is [redacted]. I am not interested in expedited shipping at an extra cost; I just want the information in the listing to be accurate regarding the delivery time frame. Thank you for looking into this matter. Sincerely, Vito M.

I am experiencing difficulties with WISH and its affiliate, GEEK, requesting an image of a past purchase to confirm my account for an order processing, which I cannot upload as the option does not appear on the screen. This is preventing me from completing a purchase. It seems like there may be an issue with my account. I would like this matter resolved promptly so I can shop on WISH again. Please contact me via email at [redacted] Thank you. Best regards, Floyd Etheridge Cypress, Texas

I purchased a smart P20 mobile phone from Wish around Christmas. The phone started malfunctioning after a month - downloading apps by itself, playing music randomly, and not allowing me to turn off the alarm. I have contacted Wish multiple times, but now when I try to reach out through the app, it only leads me to the terms and conditions section. The phone even overheated dangerously one Sunday. I returned it to the seller for a full refund, including the £9.10 shipping cost. I believe this is a safety issue, and I expect a refund as the phone is still under a 12-month warranty. Please assist me with this issue as I have been trying to resolve it for a month. Thank you for your help.

I am experiencing an issue with my order not being received. After reporting the problem, I was informed that a refund would be processed within 3 business days. Despite this, I have checked my bank account regularly and there has been no refund credited. This has occurred multiple times in the past and each time the company claims to refund the money, but no funds are actually received. I purchased a unicorn backpack, one for my daughter and one for myself, yet only my daughter's backpack arrived. I am still waiting for mine. It is frustrating to be told a refund has been issued when my bank account shows a balance of zero. If a refund was truly made, there should be money in my account as promised.

When I placed my first order with Wish on April 21, it stated that I would receive my items within two weeks. However, upon tracking my items, it shows they won't arrive until the end of May, which is nearly a month and a half! This is highly misleading. I ordered four items and I shouldn't have to wait this long. Why isn't there a customer service number to address this issue? I believe this needs to be investigated. My name is Vito Maiorano, and I can be reached at [redacted] or via email at [redacted]. I would appreciate a call regarding the delayed items. Thank you.

I recently purchased a smartphone P20 from Wish, and initially, it worked fine. However, after a month, it started downloading unwanted material on its own and had an issue with the alarm setting which I couldn't turn off. Despite contacting Wish after the 30-day refund period, they reassured me. Wish contacted the seller and sent me an SD card that did not resolve the problems. I attempted a factory reset, but the issues recurred within a few weeks. I believe the phone is still under warranty, not just the 30-day return policy. I've contacted Wish multiple times, but they keep directing me to the order page. After the phone overheated and the wire was hot to touch, I sent photos to Wish. I returned the phone at my expense, hoping for a resolution. Despite my efforts, Wish keeps advising me to refer to their terms and conditions. I am growing frustrated and seek assistance in resolving this matter. Your help would be greatly appreciated. Thank you. - G.B.

I did not receive 11 items I ordered. Tracking indicates they were returned to sender or never left China. It has been over 30 days, considering delays due to a postal strike and the holiday rush. I was unaware WISH would not assist after this period. Their refund policy is 30 days from delivery, which did not occur in this case. Can a supervisor or someone help contact the sellers to arrange for the missing items to be resent? This was my first experience with WISH, and I am disappointed that my money will not be refunded, and no assistance is offered due to waiting too long for the items to arrive.