Wish Customer Service Issues

I have not received the items listed on my credit card statement, yet I am being billed for them. This situation has left me extremely upset. The packages were expected to arrive by today, December 24, [redacted], in time for Christmas gift-giving. However, they have not shown up as promised. As a result, I request that all my orders with Wish be canceled, as the company has failed to deliver the items. I will also be informing my credit card company that I am refusing to pay for goods that were not received punctually. Best regards, Arlene O. Email: [redacted] Phone: [redacted]

I placed an order on 12/15/[redacted], shipped from China with an expected arrival of 12/19 or 12/20. On 12/17, I checked the tracking and was surprised to see it marked delivered on that day, even though it was still in process in China. After informing the seller I hadn't received anything, I provided the order ID as requested. Despite this, I received emails on the 20th, 21st, and again today asking for the ID and to check the order status. The tracking clearly shows it was still in process on the 17th, making it impossible for me to have received it. This is the second issue I've had with Wish orders; a previous one took 3 months instead of the anticipated 2 weeks. I urge you to review the tracking details and either deliver the order promptly or process a refund. My trust in Wish has been shaken by this experience.

I missed my pickup date at Wish, and now they have refunded me minus a restocking fee. I had issues at the store with the package not being found, leading to delays in processing my refund. I am requesting a full refund or for the package to be reshipped. Thank you. - Gwen Roberts

I ordered a silver Touchless trashcan, but received a pink one instead. There were no instructions on how to return it. I have been trying to reach customer support to inquire about my order, but haven't received any response. I just want the correct item I paid for. It has been a month since I made 4 orders in November, and I have not received any of them. I believe I should receive my pending orders free of charge due to the delay. I am hopeful this issue will be resolved promptly. I am eager to refer customers to your service, but I need to receive my orders on time and resolve any order issues quickly.

I would like to cancel my entire order so that I can further research the products, availability, and prices. It is disappointing that I have to sift through the promotional ads to find accurate information. I realized too late that I did not have the chance to review my order before payment was processed. This is my first time using Wish, and I had hoped for a more transparent experience. Please reach out to me at [redacted] The order was placed on December 26th. I am willing to suspend payment at the bank if needed. I believe canceling the order should not require a refund. Thank you for your prompt assistance. -SQuerry

My wife, Mary K., purchased a black jewelry armoire with a full mirror outside and a small mirror inside during the first week of December. We have already paid for it, but we have not received any shipping information or tracking number. Our address is [redacted] Lewis St. in Endicott, NY [redacted]. We are very disappointed as this was meant to be a Christmas gift. The armoire can be mounted on a wall, floor, or hung from a door. We would appreciate it if you could investigate this matter and expedite the delivery. We have had no issues with previous orders from Wish.com. Thank you, Paul and Mary K.

Hello, I accidentally placed an order without reviewing the items in my cart first. I intended to review and finalize my cart selection before placing the order, but it went through prematurely. There are duplicate items that I need to sort through to select the ones I prefer. To simplify, please cancel the entire order so I can choose the items I want. I would appreciate confirmation of the cancellation to avoid any bank issues. Thank you.

I have a balance on my Wish Cash and I'm trying to find out if there's a way to transfer the balance to my current card instead of the old card number on my Wish account. I remember selecting Wish Cash as my payment method with the old card, but now I have a new card since the old one is no longer active on my Wish account. I ordered a new card and I'm wondering if it's possible to transfer the Wish Cash balance to this new card. Thank you.

I placed two orders, one in November for $68 and another on December 4th for $50.44. I have not received either order. I would like a refund to be issued back to my debit card for the full amount. It is frustrating that it is already December 27th, nearly the New Year, and I have yet to receive my items. I would appreciate speaking with someone to understand what steps will be taken to resolve this matter promptly.

I accidentally purchased two Bluetooth keyboard covers for an iPad Pro 9.7/Air. I mistakenly thought I ordered an iPad 9.7 and a cover. They are unused in their original packaging. I just want to return them. Please do not redirect me to a payment screen; my credit card is on file. If returning is complicated, I'll sell them and reconsider using your services. Thank you. - J.N.

I ordered socks with cats giving the middle finger, but received cute cat footies instead. The correct pair is not worth the return hassle due to the low cost. Can I have six pairs of the flipping bird socks in light blue instead of the dark blue I ordered? Another color might bring better luck. I keep receiving reminders to pick up an order at the local store, but the clerks ask for a scan code I never got. Service has been disappointing. Please contact me at [redacted]. Thank you.

I received my order, but unfortunately, the items were mismarked. The package indicated the correct item I ordered, but the contents were incorrect. I had ordered six pairs of dark blue socks featuring a grey cat making a gesture. However, I received footies with a lovely cat face design instead. I understand that exchanges are not typically offered, but would it be possible to receive the correct socks I ordered in light blue instead of dark blue at no additional cost? Given the low value of the socks, I believe a refund may not be necessary in this situation.

I received the incorrect order. Although the package was marked correctly, the contents were not what I expected. Instead of dark blue socks with a gray cat making a particular gesture, I received dark blue and purple socks with cute cat faces. These were intended as Christmas gifts, so it is crucial to get the correct ones. Is it possible to receive the same socks in light blue? Additionally, I have encountered a problem with not receiving a pickup code from Wish for my items at the St. Louis store. This has been frustrating and disappointing.

I placed an order on Wish for items that I could pick up for free on December 24. The order confirmation stated that I could pick them up between December 25 and January 1, or face a 20% restocking fee. Today, December 27, when I went to Union Pharmacy to collect my order, only one item was ready. Surprisingly, the QR code showed that the rest of my items were already picked up on the same day. I only wanted to get one item, but the pharmacy insisted that I return tomorrow, suggesting that perhaps due to the holiday, the other items weren't ready. However, the order indicated they were available for pick up since December 25.

I have been ordering hooded sweatshirts from Wish Kiss without any issues using my debit cards. However, after trying to use a different card, it doesn't accept my info for the order. I have used the same card for other purchases successfully, so I know it's not the card causing the problem. Whenever I attempt to place an order using this card, it won't let me complete the process. I have tried to change the payment settings without success as well. Can you please assist me in adjusting my payment information so I can use my other cards? My email is [redacted], and my name is Richard Mcintyre.

Good morning, I have encountered an issue with several orders that I would like to resolve promptly. I ordered a mirror, but apparently selected an option that was not the mirror I wanted. Upon receipt, I was sent a sticker to return it, but was surprised to see a charge of 6 euros for return shipping. I wish to return it without any expenses as the advertisement was misleading. I am very dissatisfied, and if this is not resolved, I will take further action.

I placed an order in November, but it hasn't arrived yet. I'm concerned that the person responsible for shipping my item may have misled me about its status and cheated me. The delay in receiving my order is frustrating, and the thought that someone from your team might have deceived me is troubling. I simply want the product I purchased as I've already made the payment for it.

Hello, I have not received my order with reference number 5fbfafeb05e1b1a7201a35de. It was supposed to arrive between December 5th and the 23rd. I am unable to track the package, as when I log into Wish, the website is in Russian. I click on random things and think I am making mistakes. Where is my order that I haven't received, and I am dissatisfied with not getting my package before Christmas, despite paying for shipping. This is not professional. Thank you for your response.

It has been challenging to reach out to your customer service team. I am reaching out about my order number 5fc26a8b3afc[redacted]d0425 as I encountered an issue. The contents of the package I received are not what I ordered. I received a cheaper item named "Fixed Sucker Clamp Adjust Bench Vise Rota Be" instead of the "6 inches Cross Slide Drill Press Vise Metal Milling Type A-mini Vise" that I expected. Additionally, the cable included is a USB with only one end, which is outdated. I am puzzled as to why this mix-up occurred during shipping. Could you please provide guidance on how to proceed to resolve this issue and arrange for a refund? Thank you. You can contact me via email at [redacted] - Andrew

I was assured all year that my orders would arrive on August 8th, but they have not shown up. I received a message stating it was too late for a refund. I would like a refund for the undelivered merchandise so I can place the order again. If this is not possible, I will have to lodge a complaint against the company. I am connected with around [redacted] people who use your app, not counting my family and friends. Please review the orders that were scheduled for delivery on August 8th. Thank you.