Wizz Air Customer Service Issues

Flight W9 [redacted] scheduled for the 6th of March from London Luton Airport (LTN) to Tenerife South Airport (TFS) has been canceled. I had made two bookings with Wizz Air, one from Riga International Airport (RIX) to LTN and the other from LTN to TFS through a third-party provider, Kiwi.com. The cancellation has left us stranded as there are no alternative trips to Tenerife available. Currently, we only have the ticket from RIX to LTN, which is of no use without reaching Tenerife. Even though there is a flight from Gatwick Airport at 15:25, making it in time seems improbable due to potential delays of our RIX to LTN flight. I believe Wizz Air could potentially rebook our flight or provide a refund, but Kiwi.com seems reluctant to offer a refund or change our booking to the Gatwick flight at 15:25 on the 6th of March. What should be our course of action now?

Please communicate only in Romanian. Reservation VFBLXP for Tugui C. and Tugui E. Nelica. They request cancellation due to lost passports. Travel insurance attached to the ticket. Payment made by card, requesting refund of [redacted] lei to be credited to the account. They agree to redistribute the tickets. Kindly confirm the refund amount. Thank you. Waiting for a response via email or phone +[redacted]9.

I flew on WizzAir flight W63117 on 30 January [redacted] from Bucharest to Riyadh, Saudi Arabia. I landed in Riyadh at 18:10 and had a 3-hour, 30-minute layover before boarding IndiGo flight 6E1841 at 22:45. Although I checked the Saudi government and www.gov.co.uk websites beforehand, they mentioned no visa requirement for British citizens transiting in Riyadh airport for under 12 hours. As I was in transit for 3 hours and 35 minutes, I assumed I didn't need a visa. However, upon reaching Customs, an official informed us that WizzAir passengers needed a transit visa priced at €[redacted] or SAR480, unlike passengers on other airlines. I believe WizzAir should have informed us about this unique visa requirement to avoid this situation. They could have advised us to get a 96-hour transit visa for SAR100 (€24.80) or for free. I seek reimbursement from WizzAir, but I'm struggling to find a way to contact them about this issue.

On January 12, [redacted], I purchased 2 London Luton to Sofia, Bulgaria tickets for my son and his girlfriend to visit me in London on February 8, [redacted]. Yesterday, February 8, [redacted], I bought luggage for the 9:05 PM flight around noon with confirmation number EJ17HN. Despite attempts, online check-in proved impossible due to ongoing issues, resulting in missed check-in time. At the airport, they were charged an additional £83 due to the inability to check-in online. At the Wizz Air desk, they experienced delays and uncertainties about being able to fly home, causing worry for both them and myself. I find it perplexing how purchasing tickets a month prior, buying luggage on the same day, and not being able to check-in online while also facing a penalty fee of £83. As a loyal customer who annually buys memberships and utilizes your services, I urge you to investigate this incident, reassess your policies and services, and provide compensation. The passengers concerned are Martin G. and Kristina S. I look forward to your prompt response. Thank you. Regards, Milka G.

I am reaching out because I have been unable to contact Wizz Air. I am concerned about my upcoming flights that I booked, departing to Lublin, Poland on 26/02/[redacted] with a return on 10/03/[redacted]. The situation in Ukraine around those dates is precarious, and I fear an escalation that may impact my travel. Therefore, I would like to request a full refund to my Wizz Air account for both flights. The flight details are as follows: London (Luton) to Lublin on 26/02/[redacted] with flight number W9 [redacted], and the return from Lublin to London (Luton) on 10/03/[redacted] with flight number W9 [redacted]. I hope you understand my predicament and can assist me promptly. Thank you, Yuliia Omelchenko.

I encountered issues with my reservation (Booking KNCNNR) on Wizz Air for a flight from TZL to EHV on July 14, [redacted], due to a payment error. Despite receiving flight confirmation, the online status remained pending. Consequently, I promptly transferred the necessary funds to Wizz Air's account via bank transfer on February 8, [redacted]. The following day, upon checking the reservation status, it was no longer visible. My attempts to contact the group desk failed as I was kept on hold for a total of [redacted] minutes. Concerned about losing the tickets, I made a new booking (Booking TE2T7P) for the same travel dates and completed payment on February 9, [redacted]. I reached out to Wizz Air via email on the same day, requesting a refund to my bank account or the Wizz Air account for Booking KNCNNR. Subsequently, Booking TE2T7P disappeared as well. I sent another email to the group desk and made two unsuccessful 45-minute phone calls. I hope for a resolution where either Booking KNCNNR or TE2T7P can be confirmed, displayed in my account, and the refund for the duplicate booking is processed promptly.

While attempting to check in at the airport, my partner and I were each charged £44.50 for in-person check-in, despite encountering difficulties during online check-in. We attempted online check-in repeatedly over the three days leading up to our flight but were only offered paid seat selection with no option for free seats. We explained this to the check-in agent, who acknowledged our issue and initially intended to waive the £89 check-in fee. Unfortunately, the system prevented her from doing so, and she suggested we pay first and contact customer service later for a refund. Could you provide me with the appropriate email address to request this refund?

Dear Customer Service, I need assistance regarding my canceled flight on 05/16/[redacted] from Chisinau with a return on 05/23/[redacted]. I was one of the passengers affected and selected to rebook from a different departure country, albeit challenging due to traveling with a disabled companion. Regrettably, during the reservation process, I mistakenly input the wrong dates. Upon attempting to rectify the error within the initial two hours to avoid flight change fees, the website was unresponsive - attached is a screenshot as proof. Consequently, I incurred an additional charge of [redacted] € for four people. It is disheartening to bear such costs for a situation beyond my control. I kindly request a refund of [redacted]€ for the Flight Change Fee Category 1 that I had to pay. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello team, My name is Ilenuta Florea, and I was born on 01/03/[redacted]. I had booked a flight from Gatwick to Cyprus on 25/02/23 at 6:20 with Reservation number S94QMR, and the return flight from Cyprus to Gatwick on 03/03/23 at 13:35 with Reservation number SDRTUS. I booked the tickets through trip.com, but I couldn't check in online. The Wizz Air app also didn't show my reservation. Despite contacting customer service, I was unable to check in. Consequently, I had to pay for the check-in at the airport for both flights. I am requesting a refund for these charges. Please, could you provide guidance on how to proceed with this matter? Kind regards, Ilenuta Florea

Dear Customer Service, I am writing to address the cancellation of our flight to Moldova from 13th to 16th. Our booking number is LDD7SS. Due to overbooking, we were only offered flights to Kisinyov (which is canceled for the season) or Odessa in Ukraine (which is not feasible for us). This situation has made it impossible for us to complete our travel plans. I kindly request that you consider alternative flights to different countries and cities to accommodate our needs. Thank you for your attention to this matter. Sincerely, Attila Toreki (Passenger)

We would like to refer to our previous correspondence to inform you that as of today, the requested refund has not been processed yet; we are providing you the details below to proceed with the reimbursement of the amount due: c/c int VI.TUR.Srl IBAN code IT52E[redacted][redacted]19. If we do not receive the amount due from you within 10 days from this notice, we will be forced, regretfully, to take legal actions to recover our credit rights. Sincerely, VI.TUR.Srl From "sigmatour" [redacted] To [redacted] cc Date Mon, 6 Feb [redacted] 18:19:42 +[redacted] Subject Refund Request Good evening, With reference to our booking no. NE4NXC under the name of Kire D. On January 27, [redacted], we mistakenly paid by bank transfer to WIZZ AIR HUNGARY [redacted].98 euros instead of [redacted].98 euros, We request the total refund of the amount paid, which is [redacted].98 euros. We also bought an additional ticket for the same route (confirmation code I9QB5L), as the status of this flight, as explained by your call center operators at [redacted]21, is suspended, and this ticket is no longer usable or changeable. We are waiting to receive your response on how to get the refund. We look forward to your prompt reply. Good morning, we are still waiting for your response to our email. We urge Sigma Tour of VI.TUR.Srl.

Dear Sir or Madam, I would like to inform you that I made a reservation on 03/03/[redacted] under the name of passenger Goran Blazhevski with reservation number V9M2MR for a flight from Skopje to Köln. I completed the payment via a bank transaction, and the funds were transferred on 06.03.[redacted]. Unfortunately, I made an error in the reservation number by typing it as 9VM2MR instead of the correct V9M2MR. Could you please correct this mistake on my behalf? Thank you for your assistance. Best regards, Toni Trpkov

Hello, I'm Tarpan Sarkar. I have a booking with Wizz Air under the reference VDRQ4C. I'm scheduled to fly from Abu Dhabi to Tashkent on flight W6 [redacted] on March 20, [redacted]. Can you please send me the E-ticket to my email address at [redacted]? Also, I would appreciate it if you could provide information on the transit visa requirements since I'll have a layover in Abu Dhabi for about 7 hours. I am traveling from India to Uzbekistan and need details about the transit visa. Thank you.

Account: C MAMTORA Email: [redacted] Address: HX6 1NT, UK Booking Confirmation: UMJVMH Flight: Outbound - Wizz Air flight W6 [redacted] Flying from Leeds Bradford to Bucharest on 21/4/[redacted] I am currently attempting to arrange my complimentary airport taxi, and they are requesting the flight details for my arrival at OTP. However, when I input the flight W6 [redacted], the system indicates that the flight is not recognized or the details are invalid. Could Wizz Air verify our flight details for me, please? Thank you, Mrs. C Mamtora

On October 24, [redacted], I experienced a 29-hour flight delay with Wizz Air from Gatwick to Funchal, Madeira. My booking number is VB6TNY. After filing a complaint, they acknowledged the delay and provided me with a claim ID, oblae42f. Wizz Air confirmed they would compensate me and a payment was scheduled for January 7, [redacted]. However, they later mentioned issues with the payment details. I promptly updated the details via email on the same day. Unfortunately, I have not received any response or the payment since then despite multiple follow-up emails.

Today, I booked 2 tickets from Bucharest to Nice for May 9th to the 13th. I paid for them, but in the WizzAir app, it showed as unpaid. Thinking it was a bug, I closed the app hoping it would update, but the booking disappeared. I ended up without tickets and my money was gone. To secure the tickets, I made another booking for 2 tickets, this time at a slightly higher price. The payment went through successfully this time. In the end, I paid twice for 2 tickets. How can I get a refund for the initial double payment?

I wanted to let you know that my flight with WizzAir got canceled unexpectedly. I have already made payments for the hotel, parking, and most importantly, I had to cancel a £[redacted] exam scheduled for the 11th of March. I am feeling stressed and confused about the situation. I have included the booking confirmation for your reference. I am requesting a refund for all my expenses incurred due to the cancellation.

I want to report a concern about my cancelled flight, no.W67756, from Bremen to Skopje. Despite receiving an email guaranteeing assistance with necessities like food and lodging, none was provided, and I couldn't reach your staff for help. The live chat confirmed they were unaware of the cancellation. Unfortunately, the app failed to rebook a flight. This experience has left me very dissatisfied. I am requesting guidance on obtaining a full refund for myself and my two companions.

Estimados Señores, Me dirijo a ustedes para expresar mi malestar en relación al vuelo W1706 del 17.02.23 de Barcelona a Gdansk. Debido al mal tiempo, el avión aterrizó en Varsovia con casi dos horas de retraso. Quiero destacar que el avión intentó aterrizar dos veces en el aeropuerto de Gdansk sin éxito, lo que generó mucha tensión y nos tuvo preocupados por nuestras vidas durante ese tiempo. En el aeropuerto nos informaron que en dos horas llegarían los autobuses para llevarnos a Gdansk, pero luego de esperar más de dos horas, nos llevaron a una parada donde esperamos unos 20 minutos bajo fuertes ráfagas de viento frío, para luego ser enviados de vuelta al aeropuerto a esperar los autobuses. El viaje terminó durando más de 5 horas. Debido a que tenía un boleto de autobús a Kaliningrado a las 9.00h, me vi obligada a ir a la estación central de trenes de Varsovia y comprar un boleto para el tren a Gdansk, que llegó casi a la hora de salida del autobús. Por todo lo mencionado, solicito la compensación correspondiente, incluyendo el reembolso del costo del boleto de tren de Varsovia a Gdansk. Saludos cordiales, M.

Subject: Eligibility to Travel to Saudi Arabia via Wizz Air Dear Wizz Air Customer Support, I am reaching out to ensure that I fulfill the necessary criteria to travel to Saudi Arabia through your airline for a tourism trip. I am aware that Saudi Arabia has announced tourist visa approvals upon arrival for citizens from certain countries, including Germany and Sweden. I am happy to confirm that I possess a valid residence permit card in Germany, and my wife holds a valid residence card in Sweden along with a valid Schengen visa for Germany. Our planned travel dates are from April 16th to April 26th, departing from Rome Fiumicino airport. Prior to booking our flights with Wizz Air, I wanted to double-check our eligibility to travel with your airline as per the Saudi government's visa announcement. If there are any specific requirements or documentation needed by Wizz Air to establish our eligibility, please inform me promptly. We are eager to finalize our travel plans without delay. Thank you for your attention to this matter, and I await your timely response. Warm regards, Azeez O.