Zillow Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Zillow customer service, archive #3. It includes a selection of 20 issue(s) reported June 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing issues with my Zillow listing. My home transitioned from being listed with Omni Realty to FSBO with Congress Realty. However, after Congress updated the MLS listing, my Zillow posting reverted back to the previous language from the Omni listing. It needs to reflect either my original listing after the Omni agreement ended or the new language Congress entered in the MLS. Furthermore, the view count seems inaccurate as it was initially showing 9 views but now appears as 0, despite knowing there have been views. The Trulia listing also does not match the current language and does not show up on the map during a general search. It’s important to have these issues resolved promptly. Thank you for your attention to this matter.
Reported by GetHuman-dddenter on الأحد ١٧ يونيو ٢٠١٨ ٠٠:٣١
I am experiencing an issue with my Zillow listing. My home was previously listed with Omni Realty, but I've switched to FSBO with Congress Realty. Today, Congress Realty added the new listing with MLS, and I noticed that the Zillow listing has reverted to the language used by Omni Realty. The view count on Zillow also seems to be incorrect. Initially, it showed views, but now it remains static. Similarly, my Trulia listing does not match the current language and is missing from the map in a general search on Trulia. Please contact me at (***) ***-**** to address these issues promptly. Thank you. - DC
Reported by GetHuman-dddenter on الأحد ١٧ يونيو ٢٠١٨ ٠٠:٣٤
Hello, I recently listed my home for sale at [redacted] Hunters Creek Dr, West Melbourne, FL [redacted]. Initially, the shopper save count was negative, but it has now turned positive. I'm curious why it was negative at first. Additionally, I've noticed discrepancies in the analytics for views per day on the owner view. The counts for certain days have been changing, with Friday's count going from 74 to [redacted], Saturday's from 0 to 37, and Sunday's still showing 0. The total views since listing don't seem to match up with the daily views. Any information or clarification would be greatly appreciated. Thank you, O. Calhoun
Reported by GetHuman-ocalik on الإثنين ١٨ يونيو ٢٠١٨ ١١:٢٧
I previously had my home listed as FSBO on Zillow, but I have now switched to using a realtor. I received a call from your office, and after explaining that I was unsure how to remove all the old FSBO information and photos, I was told it would be taken care of. Currently, the realtor's information is visible, but there are no pictures of the realtor. We invested in professional pictures through the realtor for our property. My name is Sherry V., wife of Robert, and our address is [redacted] 92nd Ave. E, Graham WA [redacted]. Our realtor is Mark Stocke, and you can reach him at [redacted]. If there is anything I need to do to resolve this issue, please inform me. My realtor is also aware and has contacted your team via email at [redacted]
Reported by GetHuman-sherryvo on الإثنين ١٨ يونيو ٢٠١٨ ٢٣:٠٦
I am worried about the way Zillow is handling my listing. The customer service is lacking, as no one returns my calls and the information on the Help site is inaccurate. I listed my home for sale by owner over 72 hours ago, but it has not been verified by Zillow and is still not posted. I urge Zillow to improve their processes. Please reach out to me at [redacted] or email [redacted] - Nancy
Reported by GetHuman-nancystu on الثلاثاء ١٩ يونيو ٢٠١٨ ٢٠:٥٢
The property at [redacted] Ocean Harbor Drive, Oceanside, NY [redacted] is listed for rent, but as the owner, I do not want my home to be listed for rent. I have tried to remove and edit the listing multiple times without success. Although I claimed ownership of the property once, I still cannot edit the post. It seems to be linked to a Century 21 listing which I am not affiliated with. I have been unable to contact them to rectify the issue. Please either grant me the access to edit my own home listing or remove it entirely, including the inaccurate rental history since I purchased the property. This situation has been ongoing for too long, so I would appreciate a prompt resolution. Thank you.
Reported by GetHuman-evilgeni on الثلاثاء ١٩ يونيو ٢٠١٨ ٢٣:٢٨
RE: [redacted] Inn D Inn Drive, Dowagiac, MI [redacted] - $[redacted],[redacted] Kindly update the listing for this $[redacted],[redacted] property with the MLS#[redacted]4 marketing remarks at your earliest convenience. Thank you, Tom Hickey, Listing Agent. INDIAN LAKE - Comfortable and cozy home in welcoming Indian Lake neighborhood. Please note this property does not have waterfront or deeded access (see MLS [redacted]9 for waterfront option). The kitchen overlooks the lake view living room and family room addition, while the dining room and office also offer lake views. Upstairs features 4 bedrooms, two full baths (one with whirlpool tub, one with steam shower), and a kids play area in the basement. Enjoy elevated lake views from the wooded lot and lake view deck. Indian Lake is a [redacted]+Acre all-sport lake with nearby amenities such as golf, farm markets, wineries, fine dining, theater, ski resorts, and more. Only 20 miles from St. Joseph and Lake Michigan.
Reported by GetHuman-tomhicke on الأربعاء ٢٠ يونيو ٢٠١٨ ١٨:٠٧
I'm looking to replace some pictures on my listing at [redacted] West Evans Creek Road, Rogue River, OR [redacted]. The changes I attempted yesterday reset back to the original arrangement. Currently, the pictures and their layout are unsatisfactory. Need immediate access to the listing to rectify it for once and for all. The property needs to be ready for sale in Spring or Summer. My name is Susan Kennedy, and I can be reached at Phone [redacted]. The listing agent is Todd Bowman from Century 21 in Grants Pass, and his number is [redacted]. Dealing with this issue has been extremely frustrating; I need this resolved promptly. Thank you.
Reported by GetHuman810529 on الجمعة ٢٢ يونيو ٢٠١٨ ١٥:٥٤
I have a house listed for sale, but my realtor informed me that the house is under contract. I am concerned that the information on your website may not be up to date. I really like the house and hope that it is still available for purchase. Could you please confirm if the property at [redacted] County Road [redacted], Princeton TX [redacted] is still open for offers? Additionally, another property at [redacted] Private Road [redacted], Nevada TX [redacted] appears to be for sale, but my realtor mentioned that it is also under contract. Can you clarify the availability of this property as well? Thank you.
Reported by GetHuman-visionf on الجمعة ٢٢ يونيو ٢٠١٨ ١٦:٠٦
The property located at 21 Pasco Loop, Waynesville, NC, is appraised to be $41,[redacted] higher in value compared to [redacted] Pinellas Lane, Waynesville, NC. Here are the differences between the two homes: - 21 Pasco Loop is approximately [redacted] square feet larger, built on a cement slab with no mountain view, creek, mountain breezes, or privacy. It features a back patio. - [redacted] Pinellas Lane offers ample crawl space, a concrete driveway and parking area, panoramic mountain views, a spacious front porch with stunning mountain vistas, a large private back porch overlooking a rushing creek that brings cool breezes, allowing for natural cross ventilation throughout the house to reduce air conditioning usage. It also includes added insulation for efficient winter heating, vinyl siding with shake accents on the front porch, new gutters and shutters, and is well-landscaped surrounding the home.
Reported by GetHuman-jajowhit on الجمعة ٢٢ يونيو ٢٠١٨ ١٦:١٨
On Zillow Rentals, the information and description displayed to the public are incorrect. The description dates back to when I listed my homes in [redacted] and [redacted]. This issue just surfaced two days ago, and although I can't edit it from the public view, the details on the rental manager page are accurate. The section "WHAT I LOVE ABOUT THIS PROPERTY" cannot be edited either, and it mirrors my previous description. There is misleading information stating a washer, dryer, and refrigerator are provided, which is untrue. Despite multiple attempts to correct it, the edits are not going through. Additionally, the rental estimates fluctuate during weekdays and weekends, causing confusion for potential tenants. My concern extends to Trulia, as the incorrect location of my home needs to be addressed on their platform as well. Thank you, Rae Beale.
Reported by GetHuman-pharmaci on الجمعة ٢٢ يونيو ٢٠١٨ ١٦:٢٨
I noticed that the Zestimate for my property is inaccurate. I removed it from the market due to the inability to correct the figures. I observed that some properties do not have a Zestimate displayed below the sale price. How does this occur? I need to sell my house as I sadly lost my husband in January. The analysis provided does not seem to be based on similar homes in my neighborhood but rather on the zip code. Those working with a realtor may be informed of this discrepancy, but many users browse the site independently. I would appreciate a response. Thank you.
Reported by GetHuman-neckofla on الأحد ٢٤ يونيو ٢٠١٨ ٢٠:٠٨
I own a property at 24 Lyford Drive in Tiburon, CA, that I am trying to rent out. The rental details are accurate, but the Zestimate is incorrect. I attempted to update it, but it says I am not the listing owner. The current contact information listed is the leasing manager, but I am the owner. I left a voice message with your team today, but I haven't received a callback. I need assistance with editing the Zestimate.
Reported by GetHuman-silvervi on الثلاثاء ٢٦ يونيو ٢٠١٨ ٠٠:٢٥
My spouse and I are currently living in central California and hoping to relocate to the Gold Hill region of Oregon. I have been attempting to contact the Property Management company for several weeks to request the necessary forms to add my name to the list for viewing the house at 85 Estremado Street. Despite providing Shelly with my email address for the forms, it has been over a week and I have not received anything. I have left multiple voicemails but have not received a response. This home seems like a good fit for us, and we are looking for a rental under $[redacted] in the Gold Hill area. If you are aware of any other available properties, particularly single-level homes due to my mobility challenges, we would greatly appreciate your assistance in finding a suitable place for us.
Reported by GetHuman824096 on الثلاثاء ٢٦ يونيو ٢٠١٨ ٢٢:٤٤
We are listing our house for sale by owner on Zillow. We have claimed the property at [redacted] 4th St, Chetek, WI and uploaded photos and details. However, there seems to be an issue with Zillow showing 2 properties at the same address. The map displays one dot on the street and another on the house, when in reality, the house sits on two city lots spanning almost half an acre of land. We have a large 3-year-old garage and recently renovated the interior with Amish wood floors, new kitchen cabinets, granite countertops, appliances, and more. Despite these upgrades, Zillow's Zestimate is lower than the purchase price, which does not reflect the added value. We have tried to clarify the location of the garage by uploading a photo, but it's still not accurately represented. Can you adjust the property lines to show the full extent of the lots and combine the Zestimates? Please consider the upgrades and landscaping we've done when valuing the property. We are eager to sell quickly and return to our home in Florida. Thank you for your assistance in resolving this matter promptly. Best regards, JY
Reported by GetHuman-bayberry on الأربعاء ٢٧ يونيو ٢٠١٨ ١٥:٣٨
I recently listed a property on the MLS at [redacted] E Greensboro Ln, Anaheim Hills. There are inaccuracies on Zillow and Trulia that need to be addressed. Firstly, on Zillow, the zestimate shows $895K, while Redfin estimates $1.2M. The discrepancy seems to stem from outdated information, as my client has since renovated the property, and a nearby home sold for $988K recently, with fewer upgrades and square footage than ours. I believe our property's value should be higher. Secondly, Trulia incorrectly states that the property was listed for $9M, whereas the correct price is $1.15M. To clarify, the property was never listed for $9M. I would appreciate it if you could review and rectify these errors. Thank you!
Reported by GetHuman826316 on الأربعاء ٢٧ يونيو ٢٠١٨ ١٦:٥٩
I'm Lisa Blakeley, the owner of Blakeley & Associates Realty in Lakewood Ranch, FL. Recently, I listed my best friend's home at [redacted] Winding Stream Way in Bradenton, FL. I noticed other agents listed below me on the property, and I am requesting they be removed within 24 hours as I prefer to be the sole agent. Despite 0 sales listed, I have a successful sales history spanning 30 years with 6 recent closings. I'm concerned about my reputation and demand immediate correction, as I plan to involve my attorney. I will also be contacting NAR to address what I perceive as damaging misinformation. Please address this issue promptly. Thank you. Lisa M Blakeley Blakeley & Associates Realty [redacted] Lena Rd #[redacted] Lakewood Ranch, FL [redacted]
Reported by GetHuman675441 on الخميس ٢٨ يونيو ٢٠١٨ ١٣:٠٩
It seems that you may lack information regarding the property at [redacted] Nurnany Drive, which is currently listed for sale. This house is considered the most valuable property on Burnaby Drive, featuring [redacted] square feet under a/c and a total of [redacted]+ square feet. The house was most recently remodeled in [redacted], with a major remodel of the 3rd bedroom and loft guest house, as well as new pool equipment and a concrete tile roof. The ceilings are 12 to 16 feet tall with a high 6/6 pitched roof, and the flooring consists of natural stone. Countertops in the bathrooms, guest house kitchenette, office area, dining room, family room, and laundry room are made of high-quality granite and marble. At present, the house is under a lease/purchase signed contract set to close before 12/18. It's important to have accurate information as the property is located in Audubon Country Club where listings range from $[redacted],[redacted] to over $2,[redacted],[redacted]. Adjustments to pricing estimates are necessary. For updates, contact me through email at [redacted].
Reported by GetHuman-dalinda on الخميس ٢٨ يونيو ٢٠١٨ ١٣:٥٥
While filling out the rental application on Zillow, my fiancé, Jason P., sent me an invitation to do the same. I completed most sections, paid for the credit and background checks, but as a full-time student without employment, I lack income details. I finished my AS in May [redacted] and am pursuing a Bachelor's degree. Though I'm seeking part-time work, I must secure living arrangements first. The application won't submit due to my lack of income history or employment data. I've tried calling, emailing, and posting without success. I request assistance to resolve this matter or reimburse my payment. Thank you.
Reported by GetHuman-aabsolu on الخميس ٢٨ يونيو ٢٠١٨ ١٤:٠٩
My real estate agency recently received a customer complaint regarding Zillow displaying the wrong location for a listed property. It has been discovered that nine properties at the address are incorrectly situated on the Zillow map due to the property being part of a resort with multiple units but all under one street address. The resort units should be positioned near a lake, yet Zillow indicates they are on a mountain. The address in question is [redacted] County Road 44, Leesburg, AL [redacted]. To help correct Zillow's mapping for these properties, the accurate coordinates for MLS#[redacted] are 34.[redacted], -85.[redacted]. For further communication regarding the necessary actions to rectify this mapping issue, please respond via email. Thank you for your attention to this matter.
Reported by GetHuman842217 on الإثنين ٢ يوليو ٢٠١٨ ١٦:١٨

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