Zoosk Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Zoosk customer service, archive #1. It includes a selection of 20 issue(s) reported November 2, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been without Zoosk service for two weeks now as my six-month subscription ended. I just received my credit card statement and noticed a charge from Zoosk for another six months starting on October 21st. I reached out to Zoosk through their site messaging, but now I'm being prompted to subscribe again to send messages. It's frustrating to be billed for a service I haven't been able to use for over two weeks.
Reported by GetHuman-fowarjo on lundi 2 novembre 2015 04:23
Yesterday, I was contacted by someone asking for help with inputting information into Zoosk for a friend. After encountering issues, I confirmed the details through my phone. Subsequently, he requested that I input an email address, [redacted], which was not functional as of yesterday. Following this, he asked me to enter different credit card numbers for Derick Hall and Amanda Hall. I am uncertain about the significance of these requests. The initial zip code provided for "alex" was Tampa. I am reaching out for clarification as I was simply relaying information from Patrick Cook to me. - Claudette S.
Reported by GetHuman-claudett on lundi 7 mars 2016 14:19
I would like help with the following from Zoosk: i) Removing my card details from their system. ii) Understanding why I have to request a new password every time I log in (concerned about a hacked account). iii) Obtaining Zoosk's customer service email and confirmation that my subscription cancellation will be processed without further charges. iv) Assurance from Zoosk that my profile and all stored information will be deleted after my subscription ends. My email is [redacted], and my username is Beth. I no longer have a consistent password as I have to request a new one each login. I would appreciate contact via email. Thank you.
Reported by GetHuman629375 on mercredi 25 avril 2018 22:58
Hello. I recently closed my account at the beginning of April but noticed I got charged for another month. Despite assurances from customer service, I am still receiving emails and my profile is visible to other members. How can I completely delete my account and stop these notifications? Thank you. - N.
Reported by GetHuman-newnancy on samedi 12 mai 2018 05:22
Dear Zoosk, I accidentally purchased [redacted] coins today using my Barclays account. Can you please refund the £74.94 taken from my account? This was a mistake, and I did not intend to make this purchase. I have now enabled my email and am waiting for confirmation of the refund. Barclays informed me that the amount was claimed on May 17th despite the initial refund claim. Please process the refund promptly to avoid any further issues. Thank you for your assistance.
Reported by GetHuman689383 on mercredi 16 mai 2018 13:13
I would like to cancel my subscription. Today is Monday, March 21st. When I made my first payment, I was disappointed to learn that I could receive texts but not reply without an additional fee, which was not made clear to me initially. After this experience, I do not wish to be billed again. It took me several months to decide to become a member, and the person I was interested in disappeared because I couldn't text him back, making the money I paid worthless. I have tried messaging another person, but he is too far away. I am extremely disappointed to have lost the only person who caught my interest. He was the reason I subscribed, and now I will never know if he could have been the one. This situation has left me feeling unhappy and frustrated.
Reported by GetHuman-purperar on lundi 21 mai 2018 04:16
I was contacted in late March by a person who identified himself as Barry Saunders at [redacted] After some suspicious behavior, he disappeared. When I tried to verify his information through True Finders, I found nothing. I am concerned about scammers using local phone numbers in Florida. I believe it is important for websites to have guidelines for verifying individuals to prevent scams. In my case, the individual had red flags such as a foreign accent, claiming to be a widow, professing love quickly, and offering financial security. I hope that by contacting customer service, they can take action. The individual's phone number is [redacted]. I have experienced similar red flags with other contacts in the past.
Reported by GetHuman-lynncass on samedi 26 mai 2018 19:13
I was charged for a second month on my debit card today, and I only signed up for one month initially. The first deduction occurred on May 2nd, and an additional $29.95 was taken today on May 28th without my authorization. I did not agree to multiple months. This unauthorized charge will create issues with my bank account. I contacted an [redacted] customer service number provided by the company, and they assured me they would remove the charges promptly. They were supposed to follow up with me, but I did not receive any communication. I urgently need this matter resolved to avoid further complications. If not resolved by tomorrow morning, I will have to file a dispute with my bank.
Reported by GetHuman726377 on mardi 29 mai 2018 03:28
Two days ago, my account was hacked, and the hacker changed my email address. I tried changing my password as advised, but couldn't because it was already altered. Today, the hacker changed my name and added pictures from my Facebook account. Even though I changed the password after the first hack, I couldn't do it again. I was suggested to sign in via Facebook, but I refuse this time. I demand a new account, deletion of my billing information, and setting up a new account with fresh details. I want to use my original email address, a new password, and transfer my subscription to the new account. It's upsetting to see the hacker sending messages under my name. I am very displeased with these events.
Reported by GetHuman750852 on mardi 5 juin 2018 01:14
Dear Members, I am raising a concern about the profiles of two individuals, "SIR RICHARD 22" on RSVP and a member on Zoosk. Both are from Graceville, aged 70, Capricorns, widowed, and their profiles are strikingly similar. The Zoosk member claims to be verified but has not responded to me. It appears suspicious, possibly indicating a shared identity or stolen content. RSVP Member: Expressing a desire to find love and companionship, explaining the importance of sharing life's ups and downs, and emphasizing the significance of communication, trust, and affection in a lasting relationship. Zoosk Member: Sharing similar sentiments about seeking a meaningful connection, expressing a longing for companionship, and highlighting the value of trust and open communication in a successful relationship. The resemblance between these profiles raises doubts about their authenticity or origin. Your attention to this matter would be appreciated. Best regards, Naminah
Reported by GetHuman-nwholdsw on samedi 9 juin 2018 09:02
I am Joyce Adams and I recently canceled my membership due to financial constraints. Despite this, $29.95 was withdrawn from my account without authorization. I request an immediate cancellation of my membership and a refund of the deducted amount. If this is not resolved by June 12th, I will have to involve my lawyer. Thank you.
Reported by GetHuman-jdowhat on lundi 11 juin 2018 15:37
I have been a member of Zoosk since [redacted]. Recently, an administrator blocked my account without giving any explanation. Though I read through the terms and conditions as requested, I'm still left with no understanding of what I've done wrong. It feels like punishment without a fair opportunity to defend myself. I had plans to propose to another Zoosk member before this happened. The lack of transparency from Zoosk and the sudden termination of my account is extremely frustrating. I believe I deserve a detailed explanation of the alleged violations so I can understand the situation better. Being kept in the dark about the reasons behind this decision has caused me a great deal of distress. I would appreciate clarity and documented evidence to support the actions taken against me.
Reported by GetHuman285032 on dimanche 17 juin 2018 18:17
Hello, I paid £14.99 recently to improve how my main picture appears, but my 2nd picture is not clear. I would like to switch my main picture with the 2nd one without having to pay another £14.99 for just one picture. How can I do this without risking losing money? Additionally, I pay £25.00 monthly on Zoosk and after becoming a member recently, I realized that I can start messaging as soon as I upload a picture, which I did just this Sunday. I feel like I have wasted around £[redacted] as most interactions are just views. I would appreciate assistance on this matter. Thank you. Best regards, Tanty (Cathy)
Reported by GetHuman-tantythe on mardi 19 juin 2018 19:37
I was recently made aware of a photo of me on your website, which has caused great distress as I have never used Zoosk or any dating site. How is this possible without my consent? I am concerned about any associated costs, as I have not provided any credit card information. This situation has put a strain on my marriage and reputation as a local business person. I reside in Thirroul, NSW, [redacted] Australia, and I urgently seek a resolution. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman820721 on mardi 26 juin 2018 00:41
I am a Zoosk member and have been trying for the past two months to cancel my membership. Despite sending an email previously without any response, I'm frustrated as my account continues to be charged. I am seeking a refund for the last two to three months. If my concerns are not addressed, I will consider legal action. Taking money without consent is unacceptable, especially when attempts to cancel have been ignored. My name is Josh A. and my email is [redacted] This information should help locate my account on Zoosk.
Reported by GetHuman-ajoshuaa on vendredi 29 juin 2018 14:31
I have been charged more than originally agreed upon in three transactions. Additionally, I was unknowingly set up for a recurring payment, despite not receiving any services. I am frustrated as the company is not willing to refund the full amount, and they seem to be avoiding taking responsibility. I no longer have the card used for these transactions and have canceled it to prevent further charges. I want a complete refund and need a mailing address to formally contact them about this issue. I feel taken advantage of and cannot afford to let them take advantage of me. Dealing with their customer service line has been difficult due to my work hours, and I am dissatisfied with their handling of the situation. I need assistance in resolving this matter and will pursue legal action if necessary.
Reported by GetHuman-peaceupo on vendredi 29 juin 2018 23:37
My account was unexpectedly blocked by an administrator, and I am unsure of the reason for this action. While I acknowledge that a peculiar message was sent from my profile previously, I promptly apologized to those affected. Regrettably, some individuals were misled by the message. Today, a person confronted me, expressing disbelief about my innocence in the matter. As a paying member, I am troubled by this situation as I strive to uphold the platform's standards and values. I seek clarification on why my account was blocked, as I maintain my innocence in any wrongdoing.
Reported by GetHuman-mliske on samedi 30 juin 2018 18:20
Hello, I was previously using a POF dating site exclusively until I got hacked recently. I had the account shut down and received a refund, although it was set to expire in September. I have now joined Zoosk for a minimum of 6 months as a returning customer, possibly for the third time. A new client contacted me, mentioning a quote I never sent, which makes me think it could be a Zoosk-generated message or a hacker. I advised the client to report it as she mentioned she could only see the option to report me when trying to view my profile. I have verified my current profile pictures as requested by Zoosk. I wonder if my old expired account is causing any interference with my new registration. Also, every time I return to the site, I get charged a setup fee on top of the monthly charges. If my account has been violated or hacked, I request it to be shut down, and I expect a full refund. Thank you, Nicolias P. Ilchuk.
Reported by GetHuman-ilchukn on lundi 2 juillet 2018 00:32
I was a Zoosk user two years ago, hoping this issue would be resolved since then. However, every time I receive an email from Zoosk indicating I have 27 potential matches, they do not align with my preferences. The same issue occurs with Carousel. Despite setting my search preferences to 52-68 years old within an "auto-selected" distance, I am presented with individuals who are too young or located too far away. I would like Zoosk to default match me with 58-67 year-old women living within 20 miles of [redacted]. It would be ideal to have this as my initial selection, allowing me to adjust beyond these parameters if needed. Currently, I have to scroll through unsuitable matches before encountering those who fit my desired criteria. This limitation restricts my ability to truly customize my search experience on the platform.
Reported by GetHuman-wmliedtk on mercredi 4 juillet 2018 18:11
Hello, I am a 66-year-old lady who signed up for your dating site. I met a man I found interesting on Zoosk going by the nickname absolute genuine, but he started asking me for money after some conversations. He requested $29,[redacted], then $8,[redacted], and now he asked me for five $[redacted] Visa cards for his journal, contacting me on July 5 via messenger. His name is Michael Cavitt, using the phone number [redacted], claiming to live in Cairo, NY. I couldn't remember his nickname when I reported him a week ago, but now I have it. I am unsure if I should involve the local police. Please contact me at [redacted] or [redacted] as I am eager to hear your advice. Rest assured, I have not and will not send money to strangers. He must be stopped. Thank you.
Reported by GetHuman853648 on vendredi 6 juillet 2018 01:45

Help me with my Zoosk issue

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