eBay (UK) Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about eBay (UK) customer service, archive #10. It includes a selection of 20 issue(s) reported December 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I ordered Calvin Klein underwear as a guest from seller HUMTUMSTY for £11.85 using my Visa debit card. Unfortunately, I entered the wrong email address, [redacted] instead of my correct email [redacted] The payment was deducted from my account on December 16th, with an estimated delivery date of December 15th to 17th. However, I have yet to receive the item, and I am unable to contact the seller due to the login requirement. The item was meant as a Christmas gift, and I am worried about not being able to reach the seller to clarify the situation. My delivery address is 10 Somersby Close, Hartlepool, TS24 0TX. Any assistance would be greatly appreciated. Thank you, Xany Cook.
Reported by GetHuman-xanycook on понедельник, 23 декабря 2019 г., 13:39
I have been requesting a refund for a missing delivery since September but haven't received any responses. The item cost £10, but I am now seeking £20 as compensation for the lengthy delay in resolving this issue. Although I keep receiving messages stating the problem is fixed, it is not resolved. Due to the poor communication, I believe a higher level of compensation is warranted. I have previously inquired about contacting the complaints team but have not heard back. My reference number is GB2019ebay[redacted].
Reported by GetHuman-kimrenni on понедельник, 23 декабря 2019 г., 14:08
I apologize for sending an email without the necessary details. The purchase number is [redacted]79. I bought the ULTIMATE EARS UE MEGABLAST SPEAKER WITH AMAZON ALEXA VOICE CONTROL. The seller has approved the return, but EBAY has not provided me with the return label. Please send me the return label as soon as possible because I do not want to keep this item. I have already stated my intention not to keep it over two weeks ago. Thank you.
Reported by GetHuman4142187 on понедельник, 23 декабря 2019 г., 15:48
I encountered a situation with a buyer who claimed the item I sold was faulty. Despite providing photos demonstrating the phone was in excellent condition, I had to adhere to eBay's policies and accept the return. I promptly arranged and paid for the return postage, and even asked the buyer to validate the IMEI number of the phone, suspecting a potential switch. Now, a month has passed, and I have not received the phone back. I have reached out to request a refund for the return postage and urged for an investigation into the buyer's actions. Furthermore, I requested that the buyer refrain from leaving negative feedback since I followed all procedures correctly. Despite the frustration of my PayPal account showing a negative balance, and the lack of communication from eBay, I hope for a swift resolution to this problem.
Reported by GetHuman-ll_clark on пятница, 27 декабря 2019 г., 9:43
I will refrain from selling on eBay until they change their PayPal-only policy. I will also stop buying on eBay until they resolve the issue I'm facing. Recently, Compume-[redacted] claimed to have sent me a rebate through eBay, but if this is indeed true, the rebate has not been transferred to my bank account. I kindly ask for a thorough check and prompt payment, or at least an explanation of what has gone wrong. The matter needs to be resolved with the vendor. This is my second request using this system. Thank you. John H.
Reported by GetHuman4168398 on воскресенье, 29 декабря 2019 г., 12:00
I purchased two hoodies that were not as described. Despite contacting the seller numerous times, they stated I could keep the hoodies and would issue a full refund. However, I am still waiting for the refund and have not received any money. Items purchased: 1. South Side Serpents Hoodie Riverdale Veronica Snake Gang Men's & Women's Top 2. South Side Serpents Hoodie Riverdale Veronica Snake Gang Men's & Women's Top
Reported by GetHuman-jmertogl on понедельник, 30 декабря 2019 г., 15:08
On December 12, Emily, the Account Specialist, assured me that I would get a $87.10 refund in 10 days via PayPal. The case number is [redacted]. It's been 19 days, and the refund has not been processed yet. The recipient already has the Smurf toy, while eBay deducted the payment from my PayPal for the toy and shipping. If this issue is not resolved promptly, I may have to consider legal action. Sincerely, Kathleen Christie.
Reported by GetHuman4179147 on вторник, 31 декабря 2019 г., 15:00
There seems to be a common issue on eBay with numerous sellers incorrectly advertising single band WiFi repeaters as dual band. Despite claiming dual band capability, the detailed specifications only mention support for the 2.4Ghz band. I have reached out to the sellers mentioned, and they have acknowledged the error but have not updated their listings. This misleading information has made it challenging for me to find a genuine dual band repeater. I recently purchased one based on false dual band claims and now have to return it. The sellers listed below are falsely advertising single band WiFi repeaters as dual band: • bigdealgo2018-4 • detoo4157 • dorothbest • elgarden01 • Idfkskh • Macpart999 • mmccs64 • naturece • neo_connect • ritera_65 • Smartproductshop • stevencroft92 • summer-uk • tabathatacy • Wangqimaoyi It appears that these sellers are breaching eBay's advertising policies. Additionally, I have experienced a technical issue on the website where I cannot reply to messages due to a false notification that the question is over 90 days old, despite being only 2 days old.
Reported by GetHuman4208383 on понедельник, 6 января 2020 г., 13:56
I ordered a new item with order number 16-04[redacted]4, but it hasn't arrived at my address despite the tracking information stating it was delivered on December 24, [redacted]. I reached out to the seller and received a reply stating, "Hello, your item was sent through eBay's global shipping, so I am not responsible for the overseas delivery. Please contact eBay or the carrier with tracking number UPAAC[redacted][redacted] for assistance." I am seeking either the item to be delivered or a refund if delivery is not possible.
Reported by GetHuman-kunstler on вторник, 7 января 2020 г., 9:35
I have initiated a refund for an item I was unsatisfied with. My order number is 14-04[redacted]0. Unfortunately, I am unable to print the return label as it repeatedly says 'we're having trouble with your label, try again later'. Despite several attempts, I resorted to handwriting the address and taking the package to the post office. The postal service claims the postcode provided is invalid, but I require them to proceed with sending the package so I can input the tracking number on Ebay and mark it as dispatched. The address given to me is: eStocks Returns (UK), North West Hub, WARRINGTON, Cheshire XX20 1BF. The message also indicates 'Try again in a bit. If that doesn't work, you've got a few other options.' I am unsure about these alternative options. Any guidance on resolving this issue would be greatly appreciated. Thank you, F. S.
Reported by GetHuman4226260 on четверг, 9 января 2020 г., 15:31
I ordered item number [redacted]54 on eBay UK on 12/1/20 and received it from the seller. Surprisingly, it arrived in an Amazon package with a packing slip from Amazon, which was confusing. Since the item was too big, I returned it through eBay returns on 6/1/20. However, after checking the Royal Mail track and trace today, it seems that an attempted delivery was made on 8/1/20 but wasn't successful as no one was at the address. The package was supposed to be returned to the sender, which I assume is me. I haven't received any response from the seller after messaging them and I am eager to get my refund soon. I noticed that this seller has received similar feedback in the past and may not be suitable for selling on eBay. I hope for a prompt resolution. The payment was made through PayPal, and if the issue persists, I will contact them.
Reported by GetHuman-ljamx on пятница, 10 января 2020 г., 19:26
Order Number: 04-04[redacted]4 Item Number: [redacted]25 Seller: Skatehut ([redacted]) I bought a skateboard from Skatehut for £39.95 as a Christmas gift in [redacted], expecting it to arrive before the holiday. On December 21st, the item was marked as delivered, but I didn't receive it. Despite contacting my neighbors and the seller, the package was nowhere to be found. The seller informed me that the courier mistakenly marked it as delivered far from my address and promised to track it. I requested a refund when the skateboard didn't show up in time for Christmas. The seller initially offered compensation, then claimed the courier's updated version stated the item was left at my front door, which was untrue. Despite my continuous efforts for a refund, eBay closed the case without refunding me. The whole situation has been frustrating, and I'm seeking assistance with resolving this issue. Mary B. from Edinburgh, UK.
Reported by GetHuman4235636 on суббота, 11 января 2020 г., 11:32
I purchased a Lego Empire State Building for £69.99 without the size mentioned on the listing. Upon delivery in a small box, I was surprised as the kit should have been about 1 meter tall. To my disappointment, it turned out to be a miniature version. Despite my request, the seller refused a refund, and I am unable to reach eBay for assistance as their support options are not clear on the website. I'm considering opening a case with PayPal, as it has been 8 days since I contacted the unresponsive seller. I expected an option to involve eBay after this period, but it seems unavailable. This situation should fall under The Sale of Goods Act in the UK.
Reported by GetHuman-sarrega on воскресенье, 12 января 2020 г., 20:54
Hello, I recently bought some extra joy-cons for my son's Nintendo Switch. Upon opening the package, we found that the blue joy-con was defective. I contacted the seller, opened a case, and have been met with delays in response time. After the seller finally replied, they requested me to close the case so they could issue a refund. However, despite closing the case as requested, I have yet to receive the refund. The seller now claims there are issues with Paypal, which I believe to be a false excuse. I suspect they are fraudulent and have no intention of reimbursing me for the faulty item. This has been a frustrating experience, and I am seeking assistance in resolving this matter. Order number: [redacted]32.
Reported by GetHuman-paulbrid on понедельник, 20 января 2020 г., 15:11
I purchased a Teddy Bear Vintage Faux Fur Lapel coat with Order No. 26-04[redacted]8, Item No. [redacted]44, which I received on 6/01/20 and returned on the 9th of January [redacted]. Despite my return, I have been facing difficulties in getting my refund. The customer service representatives have been unhelpful and at times, impolite. I returned the item to Abbeygate house, as instructed by your staff during a phone call made on either the 6th or 7th of January. Another staff member advised me to send a letter to Bardon in Leicestershire, mentioning the incorrect address. I believe it would have been more efficient for your company to handle this internally. I have been bounced around from one person to another and simply seek a prompt refund of £14.99. I urge you to address this matter promptly and provide a resolution. Sincerely, Jennifer Keeler.
Reported by GetHuman4301869 on вторник, 28 января 2020 г., 15:36
Hi there, my name is Imola. A couple of weeks ago, I placed an order for several items. Unfortunately, one of the items has not arrived yet, which is frustrating. Additionally, I purchased two hair dyes online, and one of them arrived already opened, which is unacceptable. I contacted eBay last week, and they mentioned they might be able to assist at the beginning of February. I needed this particular item as a gift for someone, and I ordered it three weeks ago. Tomorrow, I have an important Bat Mitzvah to attend, and I am left with nothing to give. If I don't receive the item in time, my only explanation will be that eBay is handling it. If the item does arrive, I will reconsider using eBay in the future. I have learned a valuable lesson and will definitely share my experience with my friends, as eBay doesn't seem very reliable nowadays.
Reported by GetHuman4313095 on пятница, 31 января 2020 г., 11:57
I am experiencing an issue with a recent transaction. According to the information copied below, my bank statement reflects that the payment was deducted by PayPal, but I have not received an email confirmation. longbow1066 sent a message regarding a Wentworth Jigsaw [redacted] order with reference #[redacted]45. From: longbow1066 To: krsew_35 Sent: 07-Feb-20 18:00 New message to: krsew_35 Hello, I utilized PayPal for this transaction. However, it appears that the payment is pending since the seller has not accepted it yet. I am uncertain about the delay since my previous payments have always been processed smoothly. Kindly advise if there is any action required on my end to finalize the payment. Thank you.
Reported by GetHuman4343105 on воскресенье, 9 февраля 2020 г., 10:50
I placed an order for garden furniture on January 12th, and according to Yodel, it was delivered on January 14th. However, after checking my CCTV footage, no one came to my property, and no delivery card was left. I contacted Yodel multiple times and was told our details did not match the tracking number provided, even though it was found on the first call. Despite opening a request and reaching out to the seller, I was informed that the item was mistakenly delivered to the wrong address and needed to be returned. Following up resulted in an automated email about Chinese New Year delaying the process, and later, news that the seller was unwell. Numerous emails have gone unanswered, leaving me frustrated and stressed as I still haven't received what I paid for. Attempts to seek help from eBay have been futile due to the existing request. It's been almost a month of this absurdity, with no resolution in sight and the seller inaccessible.
Reported by GetHuman4356156 on четверг, 13 февраля 2020 г., 11:37
Order number: 20 04[redacted]6 placed on 04 Jan [redacted]. The item arrived on 10 Jan [redacted] with a seized engine. I requested a return label and a refund. The seller continuously suggested repairing it locally instead of issuing a return. Finally, after authorization, technical difficulties delayed the return process. I managed to print the label, but the courier failed to collect the item on four occasions. The seller then advised me to arrange and pay for the return locally, costing me 40.86 euros, which they promised to reimburse. The defective item was received on 10 Jan, return process initiated on 04 Feb, with a deadline of 13 Feb. I've contacted eBay twice, but they have only sent generic reminders for the return. The order details on eBay seem incorrect, and I cannot make inquiries about orders older than 90 days, making it challenging to get assistance on the matter.
Reported by GetHuman-skypegra on понедельник, 17 февраля 2020 г., 11:52
I recently activated 2-step verification on my eBay UK account. Initially, it was functioning well; however, recently, I haven't been receiving the mobile notifications required to log in. It's frustrating because I need to log in to resolve this issue. Despite trying various solutions, eBay's only suggestion is to sign in to access help, which is impossible currently. I would like to revert back to the previous sign-in method without 2-step verification or have the issue with 2-step verification resolved correctly.
Reported by GetHuman-rbertwe on понедельник, 17 февраля 2020 г., 23:23

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