iBotta Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about iBotta customer service, archive #1. It includes a selection of 20 issue(s) reported April 25, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently got locked out of my Ibotta account for entering the wrong password multiple times. After waiting three days, I received a notification saying my account was reviewed and unlocked. However, when I tried to withdraw my substantial funds ($80 limit), my account was still locked. I have rewritten them numerous times over four days now, and it is becoming frustrating. I am starting to feel like it's not worth using this app anymore if I can't withdraw my money. If anyone has any advice on how to resolve this, please let me know. My email is jam***[redacted] Thank you, and to anyone facing a similar issue, try to stay calm and take a break before losing your temper!
Reported by GetHuman629096 on mercoledì 25 aprile 2018 20:41
I am disappointed because on April 30th, I didn't receive credit for six items I purchased in order to meet a goal and receive a $5 bonus. Despite submitting all the necessary information and proof of my purchases, the missing items and bonus have not been credited to my account by HEB. I have reached out multiple times over the past few days, providing receipts and screenshots as requested, but have not received a resolution. The support team seems to be addressing an unrelated old issue instead. It has been more than 48 hours, and I am upset about not getting what I am owed for my purchases made to meet their requirements on April 30th and May 1st. I find it unfair to incentivize customers to make purchases quickly to qualify for rewards, only to fail to deliver on their end. I feel cheated and frustrated, and I am considering contacting the Better Business Bureau for assistance.
Reported by GetHuman653289 on giovedì 3 maggio 2018 17:07
I encountered an issue when trying to cash out with an Amazon gift card as my account got locked due to a forgotten password. While attempting to regain access, I mistakenly signed up with my Facebook account linked to a different email. This led to having two accounts on the same device against Ibotta's policy. Although Ibotta deactivated the second account and restored my original one, I am still unable to recall my password. Resetting the password has proved challenging as the provided link redirects me to the sign-up page. Despite trying to create a new password, I receive a message stating that the email is already associated with an account, which I am aware of but cannot access at the moment.
Reported by GetHuman-amberrga on mercoledì 9 maggio 2018 00:26
I have sent several emails through the app without any response. Additionally, when attempting to use the help feature, I encountered an error stating that my old email address, [redacted], was already in use. Despite updating my email address in the app, I am unable to access the help page due to this issue. I recently tried to redeem a receipt for a purchase at Dollar General, but by the time I attempted to claim it, the offer had expired. The redemption was for Cottonelle toilet paper priced at .50 cents. Furthermore, on the same receipt, my items did not count towards the schools out bonus which has now expired, even though the purchases were made before the expiration date. I am in need of assistance to address all these issues.
Reported by GetHuman749990 on lunedì 4 giugno 2018 21:16
I recently received an email regarding an expiring Ibotta bonus. After clicking the link in the email to check my account, I encountered difficulties logging in as the app crashed several times. I tried using the Facebook login option, but it also failed, showing multiple error messages. In the past, I had created a new account through an email link due to a similar issue. Today, I faced the same problems when trying to log in using that account. I attempted to solve it by creating another account, but I encountered crashes and errors once again. Upon checking my email for password reset notifications, I discovered that my account had been deactivated. I tried to review the terms of service as prompted in the email, but was unable to access the link in the app. Despite submitting an inquiry through the provided link, I am unsure which account, email, or phone number to use. I understand now the mistake of having multiple accounts on one phone, which was unintentional. I would appreciate your assistance in resolving this matter. Thank you.
Reported by GetHuman755051 on mercoledì 6 giugno 2018 03:37
I recently changed my phone number two months ago and just started using the Ibotta App again. When I tried to withdraw, I was asked to verify my old phone number. Upon entering my new phone number, I encountered the message "Oops! Discount has already been registered under a different phone number. If your phone number has changed, please contact [redacted]" I have open tickets requesting my information to be updated: #[redacted], #[redacted], #[redacted], #[redacted], #[redacted]. I am confused why Ibotta App users cannot update all their information, especially their phone number, as it is vital for current offers. Ibotta's Privacy Policy emphasizes keeping information up to date for the best offers from their merchants and partners. The updated policy from January [redacted] allows users to update profile information anytime through the Service. My old phone number, [redacted], is no longer in use, and my current phone number is [redacted].
Reported by GetHuman761465 on giovedì 7 giugno 2018 22:33
I have sent my Harris Teeter receipt multiple times displaying the purchase of 2 Fage yogurts along with one "any item" totaling $1.75. Unfortunately, the receipt did not show the store logo, resulting in the missing credit of $1.75, which would have added up to $10.00 in total earnings. Upon my return to Harris Teeter, they were unable to reprint the receipt with the logo but did stamp it at the top. I have re-submitted the stamped receipt dated 6/11/18, which clearly displays the Harris Teeter name in several places. Could you please assist me in receiving the correct credit? I believe I should be entitled to an additional $10 for spending $10 by June 11th. Thank you for your anticipated help. Initials: C.G.
Reported by GetHuman-geisnerc on mercoledì 13 giugno 2018 16:46
Hello, I have reached out to support without success. I've been a long-time user of this app and have referred many people. I'm experiencing an issue where the system claims my phone number is linked to another account when I try to verify it, hindering my ability to cash out to PayPal. It would be helpful if there were alternative methods for verification since phone numbers can change, and technical glitches can occur. I'm unsure why this issue is happening, but I kindly request assistance in processing my PayPal cash out. My PayPal email address is [redacted], and my account is [redacted], linked through Facebook where my phone number is visible. Your help with this matter would be greatly appreciated.
Reported by GetHuman-jphyde on venerdì 15 giugno 2018 16:16
I withdrew $25 and received a Wal-Mart gift card photo but no instructions via email on how to access my gift card. My first attempt to resolve this was unsuccessful as they claimed to have sent it. The second response included a dead link. I plan to report this to the Colorado Attorney General's consumer office for fraud. Ibotta has confirmed the gift card is unclaimed. As a 67-year-old American on a limited income with diabetes, I'm not trying to defraud Ibotta; I just want the gift card I earned. That's all, nothing more and nothing less.
Reported by GetHuman-freepatt on venerdì 15 giugno 2018 17:39
I bought a razor where I'm supposed to receive $2 cash back, but it's being rejected even though it meets all the requirements. I purchased the Intuition f.a.b. razor that includes 1 razor, 2 refills, and a bonus refill, totaling 3 refills. Ibotta prompted me to include it in the deal, and when I tried to submit a picture of the package front as requested, it wouldn't go through. Can you advise on what steps I should take next?
Reported by GetHuman-csmook on venerdì 15 giugno 2018 17:44
I made an error creating an account with my CenturyLink email as .com instead of .net and cannot access my $44.95 reward. I have a separate active account with the correct email [redacted] Can the $44.95 be transferred from the incorrect account ending in .com to my valid account [redacted] so I can redeem my earnings? Thank you for your assistance.
Reported by GetHuman-dereems on lunedì 18 giugno 2018 18:42
I previously submitted a request without providing my contact email. My email is [redacted], and my name is Danette Lake. I attempted to reset my password using my outlook email but couldn't find the link. I then tried my [redacted], which worked, but I still couldn't log in. Upon checking my outlook spam folder, I found the password reset email, confirming that I initially signed up with my gmail. Please close the gmail account as I've been using the outlook account. Despite trying to reset the password using the link in the outlook email, I couldn't log in, and I later received an email stating my account was locked due to multiple incorrect attempts. Could you please unlock my account? Thank you.
Reported by GetHuman-stylepin on martedì 19 giugno 2018 13:38
Hello, I am experiencing an issue with my Ibotta account (Account #: [redacted]). Similarly, my husband also has an account (Account #: [redacted]). Recently, my husband updated his phone number to [redacted] and since then, both of our accounts have been locked for allegedly having multiple accounts, which is confusing and frustrating. We had funds in our accounts that we are currently unable to withdraw. Despite reaching out to Ibotta multiple times via email to seek clarification, we have only received responses claiming we broke Ibotta rules without further explanation. We are puzzled as to how simply updating a phone number could lead to this accusation.
Reported by GetHuman-rupaligu on mercoledì 20 giugno 2018 01:52
I am experiencing difficulty withdrawing funds from my Ibotta account. My email address is [redacted] I followed the steps in the app to transfer funds to PayPal, including entering a verification code and confirming my phone number linked to the account. Despite the confirmation that my phone number was verified, I have not observed the money in my PayPal account. I did not receive any email indicating an issue or confirming the transfer. While addressing a previous problem with my email changing from [redacted] to [redacted], my account was temporarily deactivated, investigated, and then reactivated. However, I still encounter instances where my old email associated with the account appears as [redacted] I am uncertain about the resolution, wondering whether the funds must go through PayPal or if a check can be mailed to me instead. Your prompt assistance in clarifying and resolving this matter would be greatly appreciated.
Reported by GetHuman-nrazek on giovedì 28 giugno 2018 20:03
My name is Daniel, and I am experiencing an issue with my emails being used on your app without my consent. The emails in question are [redacted] and [redacted] I never authorized anyone to use these emails, and I suspect someone is stealing from me. I am extremely upset about this privacy violation and would like to press charges against the culprit. When I try to sign up using my email accounts, it indicates that they are already in use. I have all the necessary information to prove ownership of these accounts, and I kindly request that you delete them so I can proceed with signing up. I await your prompt assistance on this matter. Thank you and God bless.
Reported by GetHuman-jdkater on venerdì 29 giugno 2018 20:52
I recently received an email from Ibotta informing me that my account has been locked due to submitting an old Walmart receipt. I have reached out to customer care to explain that neither I nor my child were aware of the receipt's expiration date since there were no notifications about the qualifying submission timeframe while scanning or taking pictures of the Walmart receipt. I am seeking assistance in unlocking my account to access the savings I have accumulated to purchase school supplies for my kids next year. Despite contacting the Ibotta care team on 7/8, I have yet to receive a response to resolve this matter. Thank you for any help you can provide in this situation.
Reported by GetHuman-tthu on mercoledì 11 luglio 2018 13:22
I faced an issue with my Ibotta receipt from HyVee. The logo was not at the top because it was printed right after I was told about a man attempting to steal from another HyVee. The cashier had just received a description of the man before checking me out, causing a delay in printing my receipt with the logo. I have proof from another receipt printed just minutes later with the HyVee logo. I can send both receipts to show the difference. The bottom of the receipt mentions HyVee website, email, Facebook, and location. I couldn't find Ibotta's contact number but discovered a website for support. Unfortunately, I can't attach pictures here, so I need a way to contact Ibotta to resolve this and receive my rewards. This is only my second time using Ibotta, and I hope to get assistance to address this issue.
Reported by GetHuman870887 on mercoledì 11 luglio 2018 17:57
I have been using the Ibotta app on my tablet for years. Recently, I encountered an issue when I tried to use the app on my phone in-store to scan a rebate. I received an "invalid credentials" message. When I tried to log in on my tablet, I found out I had been logged out. Despite attempting to reset my password, I keep encountering the same error. After some investigation, I learned that it is against the app's policy to use the same account on multiple devices, which I was not aware of. I value my relationship with Ibotta and strive to be truthful in all my interactions with the app. Thank you.
Reported by GetHuman-hkammera on venerdì 13 luglio 2018 18:11
My Ibotta account is currently locked. I received an email stating that I had too many referrals and to provide the blog information I used. I simply referred friends and family to Ibotta. I have been trying to resolve this issue with Ibotta for days but keep encountering problems. I just want to withdraw my earnings, close my Ibotta account, and move on from Ibotta. This situation is frustrating. Please review the emails I have sent and those sent to me, along with the support tickets. Thank you for your assistance in resolving this matter.
Reported by GetHuman-chobson on sabato 14 luglio 2018 11:38
I have been using the Ibotta app for some time without any issues until I visited Food Lion for the second time. Despite using my loyalty card and pre-checking out on the Ibotta app, I did not receive any cash back from Food Lion. This has become frustrating as Food Lion is my closest store and I visit it frequently, yet I am unable to use Ibotta there. I always provide my old home phone number that I've used since [redacted] at the register, as it is easy to remember. I thought the problem was resolved after contacting the help desk previously, but this time, even after inputting my card number, it seems like my card is not linked to the Ibotta app. It feels like a different loyalty card may be linked erroneously.
Reported by GetHuman881109 on sabato 14 luglio 2018 19:27

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