iTunes Problem Reported to GetHuman by GetHuman-kristoph

November 19th, 2017

Report Details

Summary of the problem
locked out of my account and unable to use iphone as its locked from the itunes side
Company and department tried
iTunes - Customer Care
Reported by
GetHuman-kristoph - GetHuman user since December 23, 2016
Problem classification
iTunes: Change order
Date of incident
November 7th, 2017
Reported by GetHuman-kristoph
Reported on November 19th, 2017 from New Mexico
Problem report / further detail
began an update on the latest software and mid way through to reset the phone as it was going very slowly.I then forgot my password.and have since locked myself from the account and cannot use the phone as such because the itunes account is linked on my phone
How GetHuman-kristoph attempted to contact iTunes
Tried emailing iTunes Customer Support at
Was equipped with the following information
Email on Account, Last name, Phone number on Account, Home address, Email, Name of Account Holder, Order Number
Reported back to GetHuman as fixed
Fixed, on December 10th, 2017

Have a Similar Problem?

GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. Please help strengthen this resource by sharing with other customers you know who could benefit.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!