Hello I'm writing this email in regards to my issue with the Samsung S** AKG headphone...

GetHuman-sunyfej's customer service issue with Samsung from November 2018

Hello I'm writing this email in regards to my issue with the Samsung S** AKG headphone headset.*After a few months of use I started to experience some fatigue on the right side of the headset.*I contacted samsung support they ask me how could I tell the difference in performance? My wife and I purchased two of the S** so I compared my set to her set...easily detected a difference between the two.*I was told I would have to send the original AKG headphone for testing which would take up to * to * weeks in all for shipping and repair. We use our headsets for multiple daily conference Calls and waiting for * to * weeks would be a huge inconvenience of time lost due to shipping and repairs. Maybe we could work around this issue by shipping another headset prior to me shipping the original so that I would not have to be without some form of listening device. It would not necessarily need to be new in a box...mainly in working condition or refurbished therefore customer service wins and the customer is happy by not waiting or losing valuable time without the headset. Please respond thank you for your time.....a long time Samsung fan.*Jeff A. Customrr Service Reference ***********

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Samsung

Customer service issue
Reported by GetHuman-sunyfej
Nov 8th, 2018 - 5 years ago
Resolution: unknown
Seen by 20 customers so far
Similar issue to 1609 others

Timeline

GetHuman-sunyfej started working on this issue
Nov 8th, 2018 6:21pm