hello your company Tidal charged me $*.** when I have a free six-month trial through my...

GetHuman1527394's customer service issue with Tidal from November 2018

hello your company Tidal charged me $*.** when I have a free six-month trial through my phone company sprint virgin mobile, I have * months left on the free trial, but you guys charged me in the first month why is that? And when will you refund the money back into my checking account? As it is supposed to be a free * months trial, paid for by my phone company, you can reach me at my phone number ***-***-**** or my email *****@***.com I'm waiting for you to refund my money,you were never supposed to take the $*.** out in the first place, I was supposed to have a free *-month trial my phone company is paying for it & so far I've had one month free, I have * more months free except the first month actually wasn't free because you guys charged me for it, when you weren't supposed to, can you please fix this and put the money back into my checking account? thank you very much sincerely rich

GetHuman1527394 did not yet indicate what Tidal should do to make this right.

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Tidal

Customer service issue
Reported by GetHuman1527394
Nov 9th, 2018 - 5 years ago
Resolution: unknown
Seen by 31 customers so far
Similar issue to 1746 others

Timeline

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Nov 9th, 2018 1:59am
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