Today I had the worst experience with Uber eats ever. It took *** minutes from the time...

GetHuman-arippie's customer service issue with UberEATS from August 2018

Today I had the worst experience with Uber eats ever. It took *** minutes from the time my food left the restaurant to the time I got it. I contacted the driver after ** of those minutes and he said that he would be there soon. After the rest of my family went back to work the food finally arrived. The driver called me and told me he was sitting in the parking lot and that I needed to come get my food. It was suppose to be delivered to the door because I live in an apartment and I have a toddler. So I have to find some shoes, grab my toddler, and go find my food in the parking lot. The driver then complains to be about my address. Then I get inside to cold food. This was ridiculous and I wouldn’t pay a dime for the service I got. I want to make sure that I have my money back and will not be charged for this disaster. I have been a very loyal customer, but today that may end. I went to try and rate the carrier, but the order shows as “no able to be deliver, canceled” so I don’t know what to do. **Thanks.*Ashley

GetHuman-arippie did not yet indicate what UberEATS should do to make this right.

First: share to improve GetHuman-arippie's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, we recommended GetHuman-arippie have on hand:
Email address
Phone number
GetHuman-arippie's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-arippie a reminder to call them when they open. Nothing to do for now but wait!
How GetHuman-arippie fixed the problem

We are waiting for GetHuman-arippie to fix the problem and share the solution with the rest of us customers.

Similar issue you need help with?
Get a step by step guide or answer to your UberEATS issue right away.
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.


Customer service issue
Reported by GetHuman-arippie
Aug 15th, 2018 - 6 years ago
Resolution: unknown
Seen by 8 customers so far
Similar issue to 12677 others


GetHuman-arippie started working on this issue
Aug 15th, 2018 5:32pm