I purchased a cabinet mount microwave model WMH****FS-* serial number TR...

GetHuman-ondusml's customer service issue with Whirlpool from September 2018

I purchased a cabinet mount microwave model WMH****FS-* serial number TR * ** ***** **-**-**** and I already had service on it before * year because it blew the nightlight bulbs up and when I replaced it with an LED I discovered it staryed on ALL the time. As in current is always running to it. so per repairman (who did nothing) I went back to incandescent bulb and did not use this as a night light. Occassionally the fan will misteriusly turn on and requires unplugging to turn it off. This morning it started making a strange noise. I tried cancelling out but it had an F*** code. I had to unplug it to stop it. The average life of a microwave is * years. * *** years is simply unacceptable. I feel there has been a circuitry problem with this model from the beginning and expect Whirlpool to stand behind it. This was a $*** microwave, not a bargain basement model. I called the customer service number only to wait on hold for ** minutes furthering my anger. I recently purchased a new wall over which is also made by Whirlpool and now I am questioning that decision. Please have a manager contact me at ********** to discuss how whirlpool will make good on their claim to "Care for Me" and prorate a refund or provide a heafty discount on a new model.

GetHuman-ondusml did not yet indicate what Whirlpool should do to make this right.

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Customer service issue
Reported by GetHuman-ondusml
Sep 6th, 2018 - 5 years ago
Resolution: unknown
Seen by 25 customers so far
Similar issue to 509 others


GetHuman-ondusml started working on this issue
Sep 6th, 2018 5:35pm