AFLAC Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about AFLAC customer service, archive #2. It includes a selection of 20 issue(s) reported December 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Last week, I had a discussion with a representative regarding my policies and successfully made a payment. I have been a loyal customer for seventeen years and typically pay the premiums for all five policies together. During the conversation, the representative informed me that only two of my policies were active. I made the necessary payment as advised, expecting the issue to be resolved. However, upon checking the website later, I noticed that the three oldest policies still display as terminated. I also tried to contact the agent assigned to my policies by leaving a voicemail message. I have maintained these policies for seventeen years and hope to have this matter addressed promptly.
Reported by GetHuman4176899 on Tuesday, December 31, 2019 1:13 AM
I have an Aflac policy through my employer but I don't have my policy number. Last year I was diagnosed with RA and I am currently on medication. I anticipate my doctor will prescribe a stronger medication soon. The pain in my hands and right leg makes it difficult for me to walk. I work part-time, struggling to even manage one day a week lately. I've had four doctor visits in the last month and will see a specialist again next week. I believe I have life insurance and critical care coverage. This recent health issue has been overwhelming, and I'm inquiring about possible assistance from my policy to help during this period until I find relief. Thank you.
Reported by GetHuman-mkrancic on Wednesday, February 12, 2020 3:44 PM
I provided my policy number P[redacted] for D. S. I recently mailed a packet containing documentation of my arm injury, including reports from physical therapy visits at the Foot & Ankle Clinic and results from a sonogram. I received letters stating that all required documentation wasn't provided, but I believe I have submitted everything necessary. I'm unsure why notes from my primary doctor are required since they are not treating my arm injury. Should I contact my primary doctor to confirm that treatment is being done at the Foot & Ankle Clinic? I believe I have given all the information needed for the claim.
Reported by GetHuman5262023 on Monday, September 14, 2020 3:53 PM
I am Nancy Lee Hardister residing at [redacted] Mafred Drive, Norwalk, IA [redacted]. On November 1, I received an overdue invoice for PC549442. It was postmarked on October 19. I have two additional policies, PC549441 and PC549440, for which I did not receive invoices. I usually pay $90.40 per direct debit via Trubank, Norwalk, IA, which I now wish to discontinue. I want to avoid policy cancellation and will promptly submit payment once I receive the correct amount owed. Despite phoning customer service on November 2 for assistance, my scheduled call back time of 12:45 PM has passed. Thank you for your help. Sincerely, Nancy Lee Hardister.
Reported by GetHuman5433443 on Wednesday, November 4, 2020 7:31 PM
I have been waiting on Aflac's callback line for over 2 hours now. I have received conflicting information from different agents regarding my ongoing dental surgery. Initially planned for 9 months, it has now extended beyond a year with additional procedures needed. One agent advised waiting until completion to file a claim, while another suggested filing immediately. This confusion has left me uncertain about the correct procedure. Unfortunately, I am unable to receive callbacks and access my claim status, adding to my frustration. I am seeking assistance to clarify the process and understand the current status of my claim. Thank you.
Reported by GetHuman5514911 on Wednesday, December 2, 2020 8:59 PM
I submitted two claims to AFLAC last week: one hospital indemnity claim and one physician's claim. My details are: - Name: Candy Brinsfield - Address: [redacted] Asbury Avenue, Crisfield, MD [redacted] - Phone number: [redacted] - Email: [redacted] - Policies: * Hospital indemnity: POH26905 * Physician's claim: POH269D6 - DOB: 12/05/[redacted] - Primary Policy Holder: Candy Brinsfield I usually receive an email confirmation once AFLAC receives my claims. I would appreciate it if you could confirm if my claims were received. Thank you for your assistance.
Reported by GetHuman-cbrinsfi on Tuesday, December 8, 2020 4:24 PM
I submitted my physician's and hospital indemnity claims by fax and haven't received confirmation from AFLAC yet, which is unusual. I would like to confirm the receipt of my claims because I rely on them for financial assistance due to loss of wages and medical expenses. Please reach out to me via email, text, or call to inform me about the status of my claims. I will be sending another Hospital Indemnity claim soon. Thank you, Candy Brinsfield
Reported by GetHuman-cbrinsfi on Wednesday, December 9, 2020 4:21 PM
I have been with AFLAC for 23 years. I recently had my credit card stolen and need to update my payment information. I have tried calling multiple times, but the recording disconnected me twice. One call stated a wait time of 1 hour and 40 minutes. I am frustrated and unsure if AFLAC values my business. I am willing to provide my email as well, although I am not confident it will be helpful. Wishing you all a Happy Holidays.
Reported by GetHuman-kentkayw on Tuesday, December 15, 2020 10:35 PM
I contacted your customer service last month to apply for Aflac as a new client. One of your representatives informed me that despite no longer being associated with the employer who had Aflac for me, I am still considered a returning customer. I experienced being placed on hold and redirected to the same department twice. After receiving a call back, I was once again sent back to the same department. My goal is to reinstate Aflac for my husband and me independently, without employer coverage. I am looking for guidance on how to proceed with this. Kindly get in touch with me at [redacted]. Thank you.
Reported by GetHuman-tealteac on Tuesday, December 22, 2020 1:02 AM
I recently did a flag stop payment on January 1st, [redacted]. I submitted a smart claim yesterday before 3pm. This morning when I checked the status which usually shows if it was paid and the amount, it displayed as "received but not processed" and indicated that I needed to upload my documents. Although I uploaded my documents from the Dr. yesterday during the smart claim, it asked me to upload them again. I re-uploaded my documentation a few moments ago. Can you clarify why this is happening? Also, could you please provide information on how long it typically takes to receive payment via direct deposit for a smart claim? Thank you for your assistance and have a wonderful day!
Reported by GetHuman5626851 on Wednesday, January 6, 2021 7:40 PM
I am frustrated with the handling of my recent claims. I have contacted multiple times regarding two checks for dental work from late November and early December. After not receiving the checks for over a month, I stopped them in January, assuming they were lost. Subsequently, I received the checks, called to cancel the stop, but have not received any updates. I urgently need this money to pay my bill, holding onto the checks in question. I am anxiously waiting for the reissued checks and the status of claim #[redacted]4, awaiting direct deposit. Despite several calls, often waiting for over an hour due to phone issues, I have not received a resolution. I need assistance as my bills are now overdue. Contact me via phone or email regarding the latest check statuses. Thank you.
Reported by GetHuman-karigoso on Monday, February 1, 2021 10:42 PM
I sustained an injury on 11/28/20 and sought treatment, but my workers' comp claim was denied on 2/14/21. AFLAC also denied my Short Term Disability claims, citing the workers' comp issue. I have submitted five claims, the latest being rejected due to missing dates of disability. I have obtained an extended FMLA form from my primary care physician with the relevant dates included. I am in a desperate financial situation since 2/14/21 and facing repossession of my truck. I am set to undergo surgery and anticipate recovery by 11/4/21. Can I use my updated FMLA form to support my Short Term Disability claim with AFLAC?
Reported by GetHuman6118447 on Thursday, May 27, 2021 2:09 PM
I sustained an injury on a certain date and sought medical help through urgent care and then from an orthopedic doctor. Initially, my treatment was covered by workers' compensation until a recent evaluation on a specific date deemed it a pre-existing condition, resulting in a denial of my claim. Subsequently, I reached out to my AFLAC representative and filed claims for Short Term Disability. Unfortunately, these claims have been declined because of overlap with workers' compensation. As a result, I have been without income since Valentine's Day and am facing financial distress, including the possibility of having my vehicle repossessed. The denial reason provided was a lack of specific dates of disability on the physician's statement. I have obtained an updated FMLA form from my primary care physician which outlines the dates of disability from the initial injury to the expected recovery period. Can I submit this new FMLA form to support my Short Term Disability claim, especially considering I have upcoming surgery and anticipate being well by a certain date?
Reported by GetHuman6118447 on Thursday, May 27, 2021 2:20 PM
Three months ago, my VISA card was compromised, and I had to close it. I pay my AFLAC insurance with that card, and now my new card does not have AFLAC listed with the updated account number. I am three months behind on payments, totaling $[redacted].40. I want to send a check to AFLAC promptly, but have been unable to reach them via phone at 1-[redacted]. I am ready to send a check and update my credit card information. Please reach out to me soon so we can resolve this issue. Thank you. - Margery F.
Reported by GetHuman6173383 on Wednesday, June 9, 2021 6:14 PM
Is there a Renee Overbeck, a recruiter at Aflac? I received an email from this person after posting my resume on Monster and it seems suspicious. Here is the email I received: Dear Sharon, I hope this message finds you well! I am Renee Overbeck, the Recruiting Coordinator at Aflac in the West Chicago Region. I came across your resume and I was impressed by your background. Many of our successful team members, especially those in leadership and management positions, have a similar background to yours. We are seeking individuals who are hardworking, ambitious, open-minded, and detail-oriented. If you have a passion for assisting small businesses and individuals, we would love to hear from you. Looking forward to connecting with you soon, Sharon! Renee Overbeck | Chicago West Regional Recruiter | Aflac | [redacted]
Reported by GetHuman6203850 on Tuesday, June 15, 2021 10:32 PM
I have submitted a claim to AFLAC regarding my accident policy with claim number [redacted]4 and policy number POB3K7V6. Despite attaching the police report, paperwork from my doctor, and physical therapy schedule multiple times, they keep requesting the police report. I did not claim any mileage, as it was not a commercial accident, although I traveled over 50 miles round trip to see the physician. The Crash Report is the Peace Officer report which I had to pay for to obtain. I'm confused why they keep asking for additional information I have already provided or that does not apply to my situation. Previously, one claim had to be closed because I lacked necessary information, but now that I have it and have submitted it, the claim still requires more information. I would appreciate a call from a representative. Thank you.
Reported by GetHuman6209622 on Wednesday, June 16, 2021 10:24 PM
I have submitted claims for $75 annual wellness benefits under one policy for the past 7 years. Recently, I received a check for $[redacted] for the years [redacted], [redacted], and [redacted]. Following this, I received multiple letters stating that these claims are not covered under my inpatient hospital policy, even though they were already paid out. The claims were initially processed under the Cancer policy, but it seems that at some point, the policy number was changed to the incorrect hospital policy, leading to the rejections. Kindly resubmit these claims under the correct Cancer policy where they were originally intended.
Reported by GetHuman6230732 on Monday, June 21, 2021 6:42 PM
I am Randolph C. Tobin retired from the Spring-ford School District. I want to cancel my Aflac agreement for auto deduction from my checking account. I no longer authorize Aflac to deduct funds. Please close my account. I have tried contacting Aflac multiple times, leaving call-back numbers, but have faced long waiting times. When I finally got a call back, the conversation got disconnected, leading to more delays. Kindly assist in canceling my policy and stopping the monthly deductions promptly. I request a confirmation to ensure the matter is resolved. Regards, Randolph C. Tobin. Email: [redacted]
Reported by GetHuman6279792 on Thursday, July 1, 2021 1:54 PM
I was hospitalized on June 7-8 for heart issues and had a heart cath procedure. I faced challenges filing my claim due to app issues, filing under the wrong policy, and uploading illegible documents. Despite my efforts, my benefit payout was much lower than expected. After lengthy discussions with my local rep and Aflac, I attempted to resend clear documents via fax and later re-uploaded online. I want to confirm that my documents were received accurately and are sufficient for my claim. I also need guidance on sending in the UBO4 form once I receive it. Managing multiple policies with Aflac has been complicated, costly, and frustrating, so I hope to resolve these issues promptly. Your assistance is greatly appreciated.
Reported by GetHuman6305897 on Wednesday, July 7, 2021 9:14 PM
Recently, my bank (FNB) transitioned to BancorpSouth, and I realized that my Aflac payments hadn't appeared on my bank statement for June and July. To address this, I updated the automatic draft with the new routing numbers for BancorpSouth online. However, only the accident policy payment of $41.40 has been processed, but the Long Term Care and Cancer policy payments are missing. I value these policies and am concerned about potentially losing them. Although my Aflac accounts show the payments as made, I lack proof of them clearing the bank. I attempted to contact customer service multiple times this morning without success.
Reported by GetHuman-hilleyac on Wednesday, July 28, 2021 2:41 PM

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