Facebook Customer Service Issues

Archive 26

The following are issues that customers reported to GetHuman about Facebook customer service, archive #26. It includes a selection of 20 issue(s) reported May 15, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good morning, I recently joined Petroc College to manage their social media accounts and found over 45 associated pages linked to the brand. Some of these are duplicates and have been inactive for years. Due to staff turnover, accessing these pages for deletion has become challenging. The presence of these pages is affecting our promotions and reach, for instance, an old page from [redacted] ranks higher in search results than our official Petroc page. I am willing to invest time in resolving this issue and have compiled a document containing links and other relevant information. Please advise on how we can address this matter. Thank you!
Reported by GetHuman-tomwhit on Tuesday, May 15, 2018 10:40 AM
Hello, I am seeking assistance with my Facebook account issue. I created the account approximately 7 years ago, used it for a few years, but then forgot my password. Unfortunately, I also forgot the password to the associated email, which I haven't accessed since opening the Facebook account. Over the years, I have attempted multiple times to regain access to both the email and the Facebook profile to either recover the account with a new email for socializing or permanently delete the account if retrieval is not possible. Since my phone number has changed several times, I couldn't link it to receive a verification text. This inactive account has been untouched for the last 4 to 5 years, and any help in resolving this issue would be greatly appreciated.
Reported by GetHuman-ryannnjd on Tuesday, May 15, 2018 10:42 AM
Hello, my name is Nguyen Thi Minh Huyen, and my Facebook account is under the name Nguyen Minh Huyen. I am writing to inform you that my account has been hacked. On 5/13/[redacted], I unwittingly clicked on a link that was sent to me by a friend, which prompted me to log in using my Facebook details. Subsequently, on 5/14/[redacted], I discovered that my password, email address, and phone number had been changed, and I am now unable to access my account. Regaining access to my account is crucial to me, as it holds significant personal importance. I will be more vigilant in the future when it comes to clicking on unfamiliar links. I sincerely appreciate any assistance you can provide in helping me recover my account. If you require additional information, please do not hesitate to contact me via email at [redacted] Thank you for your support. Warm regards, Huyen Account ID: [redacted][redacted]
Reported by GetHuman-nguyenmi on Tuesday, May 15, 2018 11:32 AM
I need assistance recovering my old account. My name is Susan E. Kraft, born on 01-14-63, and my mom is Joanne Kraft, born on 01-21. The names of my children are Nicole Coe, born on 07-07-87, Terrance Roszell, born on 11-14-85, and Angela Roszell, born on 12-6-83. I have created a new account in order to access the help page. The email associated with this new account is [redacted] The email for my old account is [redacted], and the password I used was either "thisisgettingold" or a variation of it. I am willing to provide a picture of my driver's license for verification purposes. I am frustrated as I have spent countless hours trying to recover my account. You can reach me at [redacted] or email me at [redacted] My address is [redacted] 2nd Ave NW, Perham MN [redacted]. I hope this information helps in resolving my issue. Thank you. Susan E. Kraft.
Reported by GetHuman-glasscag on Tuesday, May 15, 2018 12:13 PM
Hello, I am reaching out regarding my account under the name of Johan Baksteen Louw. A few weeks ago, I encountered an issue where I couldn't access my account at all. The phone number linked to the account is [redacted], and the email associated with it is [redacted] I previously contacted support using my wife's account, but the assistance provided wasn't sufficient for me to regain access to my account. In the meantime, I created a new account as a temporary solution. I urgently need to recover my old account as it contains a business page, as well as a friend page with memories of deceased loved ones that are significant to me, including family members. Additionally, there are important photos stored on the account that I don't have copies of. I'm unsure why my account was inaccessible, deactivated, or compromised, and why my phone number was removed from it. The system of sending codes to my cellphone doesn't seem to be effective. I am dissatisfied with the lack of service I have experienced from Facebook so far.
Reported by GetHuman-jplouw on Tuesday, May 15, 2018 12:38 PM
My husband, Vernon T., has been a victim of hacking on Facebook, which has escalated to a break-in at our home. We have reported this to the authorities but the hacking continues even after trying to delete the account multiple times. This has become a criminal matter that we need assistance with. I am Monica T., Vernon's wife, reachable at okcgirl69 @yahoo.com or [redacted]. We reside in Oklahoma and urgently request the complete deactivation of the account and legal intervention to stop this situation from escalating further. Thank you for your support in resolving this matter promptly.
Reported by GetHuman-okcgirl on Tuesday, May 15, 2018 2:41 PM
I used to go online with a computer for Facebook, but it broke. I then switched to a tablet but lost my Wi-Fi, so I got a phone, which was expensive. I had to change phones again. After switching, I couldn't transfer my Facebook account, so I had to create a new one. On Mother's Day, I got a "session ended" message and couldn't recall my password. When I received a code, it showed an "unknown error." I tried entering a code to change the password, but it didn't work. Even though I remembered my password, it still couldn't process it. My original disabled account was hacked, and they changed my name from Deb Tidmore to "Debbie Tidmore." My full name is Debra Ann Tidmore, and I usually go by Deb. My email remains [redacted] I hope to recover my disabled account and appreciate your help in this matter.
Reported by GetHuman686338 on Tuesday, May 15, 2018 3:12 PM
Hello, my name is Mia Cowper. I was an admin for "The Betsi Feathers" Facebook Page. I was in touch with Tyla Timmons (Tyla Jordan on Facebook) about this matter. We provided a notarized document, copies of our identifications, and emails from Facebook, but the Page is still missing. It has been months since we last heard from you. We are eager to know the status of our account and the evidence we submitted. We are postponing creating a new Page for our dance troupe until this is resolved, affecting our upcoming performances. Our photos and memories since [redacted] are all on that Page. This dance troupe means a lot to us, and we're anxious to have our account back. Please update us on the situation. I'm here to provide any additional information you may need. Thank you, Mia.
Reported by GetHuman-miac on Tuesday, May 15, 2018 6:19 PM
Good afternoon. I recently woke up to find that I have been banned from Facebook for a comment made in a private group. The comment was intended as a joke within the group, where no one outside the group could see it. I realize now that what was said might have been inappropriate, and I apologize for any offense caused. My main concern is that I am unable to communicate with my family during this 30-day ban. My account email is [redacted] I am seeking help to resolve this matter and regain access to my account so I can reconnect with my family. Thank you for your assistance.
Reported by GetHuman-slik on Tuesday, May 15, 2018 7:33 PM
I am unable to access my Facebook account as the password was changed without my permission. On May 5th and 6th, someone attempted to hack my account, leading me to change my password multiple times that weekend. Due to not having access to the registered email ([redacted]), I usually receive my Facebook access code via SMS. However, when I tried to log in on May 14th, my account was locked, and now I no longer receive the SMS access code at (1-[redacted]). I have submitted a dispute and provided a photo of my driver's license to verify my ownership, but despite receiving 4 emails claiming the issue was resolved, I still cannot access my account. I urgently need access to my Facebook account to prevent future unauthorized changes. Sincerely, K. J.
Reported by GetHuman687859 on Tuesday, May 15, 2018 9:20 PM
Maria Apodaca's behavior on Facebook concerning my political campaign is unacceptable. She falsely accused me in a disturbing message. Please investigate and remove her from the platform. Thank you, Chris Hale.
Reported by GetHuman-chale on Tuesday, May 15, 2018 10:29 PM
Hello, I am currently seeking assistance with deleting my old Facebook account under the name of Gino Zamudio. This account holds memories of my past relationship with my ex-girlfriend, and I am now looking to start fresh with my new partner and family. Unfortunately, I do not remember the password for this account ([redacted]) and I no longer have access to that email address. I have found it challenging to delete the account despite several attempts, and I feel it is an invasion of my privacy to have it still visible. I have included a screenshot of the account for reference. I kindly request either assistance in deleting the account or guidance on how I can regain access to delete it myself. Please reach out to me via my new email address ([redacted]) to discuss how you can support me in this matter. Thank you, Gino Zamudio
Reported by GetHuman-ginoza on Tuesday, May 15, 2018 11:03 PM
I reached out to members of another group to promote my page and group, Smile For Autism, but it seems my message may have been marked as spam. This has prevented me from sending messages to individuals affected by autism, including myself. I mistakenly pressed the report button and need assistance in rectifying this issue. Even messaging myself or those not on my friend list is currently restricted. My aim is to raise awareness, love, and acceptance for everyone, and my message adhered to all guidelines. Please help in classifying the message as not spam and resolving this matter so I can continue my advocacy efforts for Smile For Autism. Thank you. --- Hello, I wanted to share my new group and page dedicated to raising awareness about autism. Join "Smile For Autism" to support individuals and families affected by autism. Your insights and participation are valuable in making a positive impact through various means. Let's unite under Smile For Autism to promote Awareness, Love, and Acceptance for individuals with autism. [redacted]
Reported by GetHuman688195 on Tuesday, May 15, 2018 11:08 PM
About a month ago, someone hacked into my Facebook account. Despite going through the security process to secure it, my information and friends list were switched to the hacker's details, all in Arabic. It was a lengthy ordeal to correct this. Feeling frustrated that it wasn't fully resolved, I decided to deactivate my account. However, I recently received an email from Facebook about a password reset request that I didn't make. Despite reporting it, my account got reactivated in the past two days, as evidenced by numerous notifications on my iPad. It seems the hacker regained access, and I am struggling to reach Facebook for assistance. I urgently need this situation resolved as I want my account deactivated with no further unauthorized access.
Reported by GetHuman688581 on Wednesday, May 16, 2018 1:31 AM
I came across a Facebook profile that appears to be selling prescription drugs. They do not actually deliver the products but take money from unsuspecting buyers. The seller contacted me, but I declined. It's concerning that such activities are allowed on Facebook as it can harm teenagers and young children. People have reported not receiving the products after making payments via bank transfers. This behavior is unacceptable, and I have noticed multiple profiles engaged in similar activities. Action needs to be taken to address this issue promptly.
Reported by GetHuman-ladylatz on Wednesday, May 16, 2018 2:25 AM
A woman known as Brooke Scott from Newark, NY, is the mother of my two granddaughters. Recently, I won the right through court to visit the girls, causing distress to their mother. She has made false and damaging claims about me on Facebook, stating I am a proven danger to my granddaughters. These statements are baseless. Despite multiple requests from myself, family, and friends to remove the post, she continues to share it, causing me significant distress. I reached out to Facebook customer service, who demanded $[redacted] for its removal. This situation is unfair, especially considering Brooke had a photo removed from my husband's Facebook previously. I urge for the removal of this hurtful post.
Reported by GetHuman-weezerba on Wednesday, May 16, 2018 2:28 AM
I am inquiring about a Facebook Lotto win where I paid $[redacted]. After several additional requested payments, totaling $10,[redacted], I was informed there would be no more fees. However, I am now being asked for an additional $[redacted] before the money is delivered to Australia. I expressed my inability to pay more and fear I may have been scammed. If I fail to pay by May 18, [redacted], I risk losing $10,[redacted]. I am considering legal action and seek assistance with this matter. Thank you for your help.
Reported by GetHuman688958 on Wednesday, May 16, 2018 6:26 AM
Hello, my account name is Asha Gangali. I am the owner of the Fan page "Asha Gangali aka Ostopolos" with around [redacted],[redacted] followers. Unfortunately, my page has been hacked. The hacker created additional pages with Arabic text, used my credit card to boost unknown products, and even contacted one of my friends with inappropriate messages. I managed to deactivate the unauthorized boosts and reset my password, but the hacker changed my password, phone number, and locked me out of my account. I need assistance as I can't delete the fake pages linked to my account. I am willing to provide personal information and send my passport for verification. I have been unable to update the email address associated with my account but my phone number has always been the same. The only other person with access to my account is my manager in the United States. Please help me recover my account as I heavily invest in Facebook and Instagram ads. Email: [redacted] Phone Number: [redacted] Date of Birth: April 4 Name of Pet: Bingo Childhood Friend: Rotimi
Reported by GetHuman-rocdamic on Wednesday, May 16, 2018 6:41 AM
There is a troubling page on Facebook called “Kenai Wanted” that is violating people's privacy. It shares images of individuals in legal trouble on wanted posters, which is disrespectful, harassing, and encourages bullying. The page goes as far as posting degrading comments and personal information like full names and birthdates, posing a security risk. As a long-time Facebook user, I expected a safe environment, but this page challenges that belief. I urge for the removal of this page and for the appropriate action to be taken against its creator. Thank you.
Reported by GetHuman-amvonbor on Wednesday, May 16, 2018 6:59 AM
I had previously used the account name Shawn Oliver Cassidy, but I changed it to Shawn Richard due to harassment. Now, there is a fake account under the name Shawn Oliver Cassidy using a picture of me holding a shoe over my head, which was taken from a closed Facebook group. This imposter is trying to impersonate me and locate my friends to continue the harassment, sharing stolen pictures and personal information. Despite reporting the account and the pictures, they remain active, and I was informed that the account is acceptable. It's crucial to take down this fake account using my identity with a stolen picture to stop the ongoing harassment promptly. They must be required to provide verifying information to prove their identity and expose their deceit. This situation constitutes severe harassment. The fake account pretending to be me is "Shawn Oliver Cassidy," featuring the stolen image of me holding a black shoe over my head. Thank you for addressing this issue.
Reported by GetHuman-scassa on Wednesday, May 16, 2018 1:24 PM

Help me with my Facebook issue

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