Facebook Customer Service Issues

Archive 91

The following are issues that customers reported to GetHuman about Facebook customer service, archive #91. It includes a selection of 20 issue(s) reported July 2, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently purchased a new Galaxy Note 8 and encountered difficulty logging into my Facebook account using the app. I have forgotten my password, but when trying to reset it, the app indicates that Facebook does not have record of my email address. Surprisingly, the Facebook Messenger app recognized my email and displayed my profile picture. Even though both apps identified my phone number and sent six-digit codes for password reset, I did not receive any codes. I have attempted to resolve this issue on both my phone and computer without success. Could you please assist me in resolving this problem? My account is under the name Tony T Gutierrez, with the phone number [redacted], and the email address [redacted] Your help in regaining access to my account would be greatly appreciated. Thank you for your assistance. I am a veteran, in case that information is relevant.
Reported by GetHuman-tonytgut on Monday, July 2, 2018 11:25 PM
My name is Donald Rigsby. About a week or two ago, while chatting on Messenger, I got a pop-up notifying me that my session had expired, logging me out of Facebook and Messenger. However, when I tried to log back in, it wouldn't accept my password stating that it had been changed recently - which I did not do. Upon trying to recover my account, I realized my email had been changed by someone else, leaving me completely locked out. This situation is distressing as my account was hacked, and the perpetrator is sending inappropriate messages to my contacts. I enjoy being a member of Facebook but this intrusion is unacceptable. If this is not resolved promptly, I may have to involve the authorities and contact a news investigator named Curtis from CBS13 in Sacramento, CA. I sincerely apologize for my emotional tone. My phone number for logging in was [redacted] and my password was "dwar2234" before it was changed. My profile picture features me in a white shirt, black sunglasses, bald head, and a tan wall background with a fishing pole. My name on the account is Donald Rigsby. Please assist in restoring, freezing, or deleting my profile to prevent further harm to my reputation and life. You may contact me at [redacted] or through the email previously linked to the account. Thank you.
Reported by GetHuman-donniep on Tuesday, July 3, 2018 1:32 AM
I am reaching out because Facebook has recently censored a video I shared on my page on May 30, [redacted]. The video features a Japanese journalist covering the Israeli occupation of Palestinian territories. It contains no explicit violence or nudity and is milder than many movie trailers posted on the platform. Despite showing black and white archival photos of deceased Palestinians for a few seconds, with no graphic content visible, it was still censored. This leads me to believe the video was targeted due to its political nature, either because of objections to criticizing Israeli policies or pressure to silence discussions about Palestinian oppression. This is the second time a video of mine regarding the Israeli occupation of Palestine has been censored. The previous video, posted on March 31, [redacted], depicted Israeli forces obstructing a medic from helping a Palestinian protester, again without showing graphic content. I am requesting for the video to be reinstated. If not, I will have to escalate this issue in my next post. Thank you for your attention to this matter.
Reported by GetHuman844563 on Tuesday, July 3, 2018 1:35 AM
Hello, I'm Emmanuel Huertas and my login email is [redacted] I am requesting reactivation of my account, which may have been disabled due to a fan page I managed called Dragon Ball Super Puerto Rico. I apologize for any inconvenience caused by the uploaded videos, as they were not meant to be offensive. I was unaware that using that content could lead to copyright infringement. The fan page was created for enjoyment and not with harmful intentions. If possible, I would like to reach out to the reporting individual or company to offer a formal apology. Reactivating my account is crucial as I utilize it for my business management activities, including various fan pages and businesses associated with my user profile, Emmanuel Huertas. This account holds ten years of history and memories that I value greatly. I assure you that I will refrain from posting on Dragon Ball Super Puerto Rico and will promptly delete all related content. For further communication, you can reach me at [redacted], through my Facebook email [redacted], or my business manager email [redacted] Thank you for your consideration. Looking forward to your response. Regards, Emmanuel Huertas S.
Reported by GetHuman-ehuertas on Tuesday, July 3, 2018 1:40 AM
In August [redacted], my Facebook account was hacked, and I lost access to the associated email address, making it impossible to reset my password. I contacted Facebook support, provided my identification as requested, and was informed that the issue was resolved. However, I still couldn't reset my password. Unfortunately, I was then incarcerated for several months. Upon my release in April [redacted], I found that my account had been disabled. The account I'm desperately trying to recover is [redacted], which holds all the precious photos of my two late partners. These memories are invaluable to me, and I'm seeking assistance to regain access to my account. Your help in recovering these memories would be greatly appreciated. Thank you.
Reported by GetHuman-sgatesx on Tuesday, July 3, 2018 1:53 AM
Hello, I wanted to share that my business has undergone a name change to Northwest Trophies & Engraving from its previous name, Sandblast Creations. Initially, I started Sandblast Creations about 4 years ago, focusing solely on sandblasted engraving. However, over time, my services have expanded significantly to include trophies, awards, laser engraving, sublimation, vinyl cut stickers, stubby holders, rotary engraving, and more. To better reflect these expanded services and future growth, I decided to make the name change before the start of the new financial year on July 1. Despite my efforts to update the name to "Northwest Trophies & Engraving," my request was initially rejected. I have since resubmitted the request as "Northwest Trophies & Engraving - formerly Sandblast Creations" and am awaiting the outcome. My goal is to simplify my business name for clients and avoid confusion, especially given the presence of another "Sandblast Creations" page in America. I hope to retain all the existing information, photos, and followers from my original page while transitioning seamlessly. Your guidance or assistance on this matter would be greatly appreciated. Best regards, Jaimee
Reported by GetHuman844671 on Tuesday, July 3, 2018 2:45 AM
Since today, I have noticed approximately 10 individuals visited my profile and reacted angrily to several of my posts and photos. These people are unfamiliar to me, and I have had no prior interactions with them. After messaging a few, a couple confessed they did it for fun to provoke a reaction from me. It's unusual for me to receive sudden negative reactions from unknown individuals. I worry there might be a group targeting me or randomly engaging in such behavior on multiple profiles.
Reported by GetHuman-cbiss on Tuesday, July 3, 2018 3:49 AM
Hello, I would like to bring to your attention a situation involving a Facebook page named "Nikhoj." They have reposted content from my friend, Debolina Chatterjee, without giving her credit. The original post by Debolina can be found on yourquotes.in using the following link: [redacted]. I have already contacted the page admin regarding this issue, but unfortunately, they have been disrespectful and are not taking this matter seriously. I kindly request that appropriate action be taken to address this situation.
Reported by GetHuman-debaruns on Tuesday, July 3, 2018 4:11 AM
I am having trouble accessing my Facebook account. Previously, I could log in with just a tap on my phone, but now I seem to have forgotten my password after logging out. Unfortunately, I no longer have access to my old email for recovery. In my attempts to recover the account, I inadvertently created multiple new accounts using the same phone number and recent email. Now, I am unable to receive the code to reset my password. After two failed attempts, I am blocked from accessing Facebook for 24 hours. I have had this account since [redacted] and would like to regain access without starting a new one. My name is Mary Lou Wilhoit, and my recent profile picture features me with my family celebrating Father's Day. I have followed all the steps but am still unable to log in or reset my password. My email for the account is [redacted] Thank you.
Reported by GetHuman-mlwilhoi on Tuesday, July 3, 2018 4:37 AM
I recently created a new account under the username "Charles Moses" using my phone number +[redacted]16. Upon noticing unfamiliar friends in my friend list and suspecting a hack, I decided to open a new account with the same profile photo I had on my previous account under the username "Charles Moses" linked to phone number +[redacted]93. To reconnect with my friends, I sent friend requests to individuals from my previous account's friends list. I sent about 50 requests, and Facebook prompted me to upload my profile picture for review. Until my account is confirmed, I am unable to access Facebook. I am eager to regain access to my account under the name "Charles Moses" and phone number +[redacted]16. I am hopeful for a swift resolution to this issue. Thank you, Charles Moses
Reported by GetHuman-cmkaugus on Tuesday, July 3, 2018 7:10 AM
Dear Sir, I recently discovered that my Facebook account has been disabled. This account, which I have maintained for five years, has been disabled without any prior notice. Despite submitting my 10th-grade identity card several times, the account remains inaccessible. Regrettably, someone mistakenly posted on my behalf. I assure you that no inappropriate posts will be shared from my account in the future. I have familiarized myself with your guidelines, and if any further violations occur, I am willing to accept permanent restrictions. Kindly reactivate my account. It has not been used for any billing purposes and contains authentic information. I appreciate your attention to this matter. Kindly respond to my Gmail at [redacted] or reach me at [redacted]. Thank you for your assistance.
Reported by GetHuman-guldeept on Tuesday, July 3, 2018 7:22 AM
I had a profile for years, and after changing the password due to an ex-girlfriend, I got a new phone. I logged out of the old phone but forgot the password when trying to log in on the new phone. I can't access my email and changed my phone number. Trying to reset my password using friends' help linked me to different profiles. I'm struggling to access my old profile with many friends, and I need assistance. Can I change my number to receive an SMS on a new phone for password reset? I updated a different email but didn't receive any reset link. Please assist me in resolving this.
Reported by GetHuman-ehlimrod on Tuesday, July 3, 2018 7:35 AM
In April of last year, [redacted], there was a report regarding a fake name being used on my profile. I had actually been using my official name with my nickname in brackets as Julan Das (Ishaan). To address this, I submitted my Resident card and educational certificates, but the photos were unclear. I was requested to resubmit the documents with better clarity, which I promptly did. However, upon submission, the message stating "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can" appeared. It has now been over a year, and I still encounter this message whenever I try to log in to my account. Despite my profile being active according to friends, FACEBOOK has not resolved the issue. I am feeling frustrated as there are many precious memories on that account, and I am hopeful to regain access to it. Thank you.
Reported by GetHuman-das_jula on Tuesday, July 3, 2018 8:00 AM
Subject : Complaint About Hacking of Hazrat Nizamuddin Aulia Dargah Facebook Page Dear Sir, I am writing to inform you that my official Facebook page for the “Hazrat Nizamuddin Aulia Dargah” was hacked on July 1st, [redacted], at around 9:20 PM. I was contacted by an individual claiming to be Mr. Gail Ardabell with a Facebook ID name on my Facebook messenger. He purported to be from a US-based advertising company and expressed interest in posting weekly articles on my “Hazrat Nizamuddin Aulia Dargah” page due to its substantial following of over [redacted],[redacted] subscribers. He promised that the advertisement revenue generated would support the dargah's cause on a weekly basis. He provided a link to a website, www.littlethings.com, where such articles are published and assured me similar content would appear on the dargah’s Facebook page. Subsequently, he asked me to click an email link to add him as an advertiser, but upon doing so, I was removed as an Admin along with my co-admin. Consequently, I am now unable to access the Dargah Facebook page, as I have been blocked and removed as Admin. I urgently request your intervention to restore access to the Dargah’s Facebook page, given the ongoing URS time and the inconvenience caused to both us and the page visitors who depend on updates about URS programs and other activities at Dargah Sharif.
Reported by GetHuman-anisniz on Tuesday, July 3, 2018 12:11 PM
Hello, my name is Susota Salam. Almost three years ago, I had a Facebook account under this name. Unfortunately, some undesirable incidents occurred, and I became infamous on Facebook. Consequently, I deactivated my account three years ago. Now, I have an account under my other name, Pitu Salam. Recently, I discovered that my previous account, Susota Salam, has been hacked by someone who is pretending to be me. This impostor is uploading my pictures from the old account and has even changed my name to Susota Salam Susota. Please take action promptly as this person using my identity poses a potential danger to me. Kindly help me by removing the old account named Susota Salam susota. Your assistance is greatly appreciated. Thank you. 🙏🙏🙏🙏🙏
Reported by GetHuman-susotasa on Tuesday, July 3, 2018 12:24 PM
I originally signed up with an email that no longer exists. I am having trouble accessing my Facebook account due to the verification code being sent to the defunct email address. There seems to be confusion with another user named Lisanet Rodrigues, but my account should be under Tete Morales Corral with a profile picture of Santa Claus and a little boy. The old email attached to my account is [redacted], which is no longer valid. My current email is [redacted] Kindly remove the old email [redacted] from my account to avoid future issues with verification codes. Please contact me at [redacted] to confirm the email update. Thank you for your assistance.
Reported by GetHuman-bstavely on Tuesday, July 3, 2018 1:48 PM
Subject: Assistance Needed with Disabled Facebook Accounts Hello, I am Carla Pellegrino, an executive chef with three Facebook accounts established since [redacted]. I have built a substantial following, totaling around 23,[redacted] followers across my accounts. Yesterday, my main personal account with 12,[redacted] followers was disabled, which has significantly impacted my communication with followers, clients, and network. I received an email indicating a login issue on my personal account, even though it was not connected to an email address. After changing the password temporarily, I encountered inquiries questioning the authenticity of my profile, despite easily verifiable identification and a long history of account stability. I have attempted to resolve this by submitting my driver's license multiple times as requested, but unfortunately, I have not received any response from Facebook. As a public figure, it is crucial for me to regain access to my accounts promptly for professional purposes. I am seeking assistance to determine if my accounts were compromised or if there is a legitimate issue causing their disablement. Any guidance on the recovery process would be greatly appreciated. Thank you for your attention to this matter. Carla
Reported by GetHuman845771 on Tuesday, July 3, 2018 2:49 PM
I have been struggling with an issue on my Facebook Business page for a week now and despite speaking with a Facebook representative, I was unable to get a resolution. I am trying to add a shop to showcase our company's rental inventory online with each product linking back to our website for checkout. However, I seem to be missing this option on my version of Facebook shop, and the representative mentioned it could be because I am on a Business template. I tried switching templates, but the problem persists. Any help would be greatly appreciated. Our Facebook page is www.facebook.com/videohousepittsurgh.
Reported by GetHuman845778 on Tuesday, July 3, 2018 2:52 PM
We created a Home Health Page on Facebook linked to our representative, Dennise Wiercinski's page, but encountered difficulties. Despite the $3 per day budget, we were unable to edit the page or add our website URL. We tried to cancel after two days due to no results, but our credit card was still charged every few days even after numerous requests to cancel. To our disbelief, we were charged $[redacted] for June despite canceling on 6/5/[redacted]. The lack of customer support is unacceptable. If these charges are not refunded, we will pursue a chargeback as this feels like fraud. It is essential to have a direct contact person for such matters. Please reach out to me promptly. Rimona Yellin-Friedberg from MDA Care LLC/dba/Affectionate Reliable Care.
Reported by GetHuman-ryellin on Tuesday, July 3, 2018 3:39 PM
About 18 months ago, someone used my email ([redacted]) to create a Facebook account without my consent. After monitoring it for 6 months with no activity, I managed to change the password, email to [redacted], and adjusted the name to Craig Francis and later Russ C F Garvey. Recently, within the last 10 days, I've been added to around a dozen Facebook groups without my permission, prompting Facebook to request a photo to verify my account ownership. I never post photos, so this won't resolve the issue. I would appreciate a response via the email addresses provided. Thank you.
Reported by GetHuman-rcgmaddo on Tuesday, July 3, 2018 4:11 PM

Help me with my Facebook issue

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