HughesNet Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about HughesNet customer service, archive #1. It includes a selection of 20 issue(s) reported May 13, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Since the late January installation, my internet service has been consistently slow. I've had trouble watching movies, using streaming services like Netflix and Amazon Prime, streaming YouTube, and downloading emails on all my devices. Despite multiple service calls, the issue persists and even worsened to the point where I unplugged the service for a month due to frustration. Surprisingly, I received a notification of exceeding data usage during the period when it was unplugged. Living in a rural area with poor phone service, I rely on HughesNet; however, the service hasn't met my expectations. Repeated attempts with technical support have yielded no lasting solutions, making me question the necessity of paying for a service that has never functioned correctly. My time is valuable, and resolving this ongoing problem is crucial since I can't easily communicate with customer service due to the connection issues.
Reported by GetHuman-shaleaf on воскресенье, 13 мая 2018 г., 5:04
A few nights ago, lightning struck my house, damaging several electrical devices, including my Hughesnet modem/wifi unit, leaving me without internet. I have contacted Customer Support multiple times, experiencing language barriers and disconnections. Last night, I spoke with a helpful rep named Angelo Diaz from Brownsville, Texas, who agreed to send a new modem and credit my account for the downtime. However, later, another rep called to backtrack on the agreement, frustrating me with scripted questions despite my technical knowledge. I am seeking confirmation if Hughesnet will honor the resolution offered by Mr. Diaz or if I should consider switching providers. My name is Douglas C. Devenyns, and I can be reached at work at [redacted]. Thank you.
Reported by GetHuman-ddevenyn on среда, 16 мая 2018 г., 11:51
I was unexpectedly charged a $[redacted] fee for a technician to address my HughesNet connectivity problems. Despite not being informed about this fee beforehand, I called today to request a refund. Unfortunately, I was informed that the only option available is to have the fee credited to my monthly bills over the upcoming months. I am dissatisfied with this resolution and would like a refund back to my bank account immediately, not as a bill credit. Additionally, my connectivity issues persist. After speaking with a support agent and John Davis from the management team, both declined to refund my bank account promptly or assist in resolving my ongoing problem. My account is registered under Lynn Panza (Bednar), and I urge someone from regional/national management to investigate this matter and reach out to me with a solution.
Reported by GetHuman-lynnbedn on пятница, 18 мая 2018 г., 15:35
After my barn, where my dish was installed, was destroyed in a hurricane, I had it rebuilt and asked for the dish to be put back up. However, when the service person came, they insisted it would work better on the ground despite my objections. My service was inadequate for my business needs, and after multiple attempts, they agreed to move the dish back to the roof for an additional cost. Frustratingly, this was treated as a new installation, and the fees kept adding up. With poor service and high costs, I decided to switch to a different provider with superior customer service and faster internet speeds. Now, I'm facing a hefty cancellation fee of $[redacted] from my current provider, which seems unreasonable given the circumstances.
Reported by GetHuman-judyssf on четверг, 24 мая 2018 г., 21:34
I have been a loyal HughesNet customer for over four years. Initially, I started with a 10 GB plan and later upgraded to Gen5 in December-January [redacted], increasing it to 30 GB. Upon discovering how quickly data can deplete, I began monitoring my usage diligently through the meter. However, I recently experienced a sudden 9 GB drop overnight, despite not excessively using the internet. Despite being careful with my data, I find it challenging to maintain a balanced usage pattern with the 30 GB plan. I received a call from Emily in Arizona after expressing my dissatisfaction in a review. She was surprised to learn that only I, an active computer user at 69, utilize the internet in my household. The transition to Gen5 has been troublesome due to unexpected billing increases and difficulty managing data consumption. The swift depletion of data has impeded my ability to enjoy regular online activities and streaming movies. Reverting to Gen 4 with a 20 GB plan seems like a plausible solution in light of these issues. I would appreciate assistance in resolving these concerns and potentially downgrading my plan. Thank you for addressing this matter.
Reported by GetHuman763009 on пятница, 8 июня 2018 г., 13:55
I attempted to contact Hughsnet to cancel my service but waited on hold for 15 minutes only to be disconnected. They made an unauthorized withdrawal from my checking account, leading to overdraft fees. After multiple calls and being hung up on twice, customer service blamed it on a computer glitch and offered a partial credit to cover bank charges. Additionally, they deducted funds from my husband's account for an unknown service, despite denying it. Despite sending proof of the withdrawals, they insisted it wasn't them. Now that the account is in my name, I have switched to Windstream with better internet quality. However, I am facing difficulties canceling my Hughsnet service, leaving me unable to access certain streaming platforms through Dish Network.
Reported by GetHuman-chevylad on среда, 13 июня 2018 г., 17:35
We are in the process of relocating our service to zip code [redacted]. Unfortunately, our previous dish was not installed or attached to our fifthwheel and was not surrounded by a six-foot fence. Despite working well before, HughesNet is now refusing to install our internet service due to the lack of concrete or a proper fence. This has resulted in us wasting over $[redacted] today as we waited for the technician and customer service representatives to inform us of the installation issue. I clearly stated at the beginning that cementing the pole was not feasible and mounting on the roof of our fifthwheel was not an option. I am frustrated by the lack of a satisfactory explanation for these requirements. My priority is to have my internet service reinstated. Case number: [redacted]19.
Reported by GetHuman-susandun on четверг, 14 июня 2018 г., 17:11
I recently filed for bankruptcy, and HughesNet sent me a letter stating they temporarily suspended my account. The letter advised me to call [redacted] within 45 days to have my service reinstated. I made two calls today, 6 days after receiving the letter, but encountered unhelpful customer service. The first representative provided me with case number [redacted]35 after mentioning the system was down, asking me to call back later. The second representative seemed unaware of the case number and was unable to assist effectively. I faced a lengthy wait on hold as they tried to contact the account processing department, leaving me frustrated. Unable to find help on their website, I turned to this forum in hopes of resolving the issue. My account number is DSS[redacted]2, and I prefer to continue autopay from my unchanged bank account. I remain confused as to why my service was suspended since my bankruptcy did not involve HughesNet. I kindly request a prompt reinstatement of my internet service. Sheila Townsend, [redacted] NE 31st St., Topeka, KS [redacted].
Reported by GetHuman-sdtownse on среда, 27 июня 2018 г., 20:52
After receiving numerous recommendations, I subscribed to this company's services. I opted for one of the fastest WiFi plans available. Unfortunately, the actual performance does not match the promised speed. When more than one device is in use, the connection slows down dramatically, leading to freezing and pixelation issues. Even with just one device, the WiFi is considerably slow. We typically have 4-5 devices connected, but due to the connectivity problems, we can only use one at a time. I have followed all the troubleshooting steps recommended by your representatives and technical support team to no avail. I urgently need this problem resolved, or I will have to consider switching to a different provider.
Reported by GetHuman828630 on четверг, 28 июня 2018 г., 9:44
While online, a message popped up from "Customer Care" at HughesNet regarding a payment issue with an account. The message prompted to update payment information due to a potential issue with the bank card on file. However, the message appeared as a pop-up while using a Youtube downloading program, suggesting it might be a scam. I was unable to click on the button provided in the message. I am not the account owner and do not have access to the bank card information. Wondering if HughesNet sent this message to my IP address.
Reported by GetHuman-overboar on суббота, 30 июня 2018 г., 5:09
While browsing online, I received a message alleging to be from HughesNet regarding a payment issue on the account. The message suggested clicking a button to update payment information, but I couldn't access it as it seemed inactive. It appeared as a pop-up while using a Youtube downloading program. Unsure if this is a scam or legitimate, I'm hesitant to take any action, especially since I am not the account owner and don't have access to their bank card information. Any insights into this message would be appreciated.
Reported by GetHuman-overboar on суббота, 30 июня 2018 г., 15:13
I would like to cancel my service after being an unsatisfied customer for a year. I have faced ongoing issues with extremely slow speeds, especially during peak hours, making it difficult to stream TV. This affected my ability to respond online promptly for work, causing me to lose out on opportunities. After switching to AT&T, I have noticed a significant improvement. I can now work more efficiently on my computer and enjoy uninterrupted movie streaming. If better service had been provided or if reliability had been improved, I would have considered staying. I request the cancellation of my account and service.
Reported by GetHuman-wrlem on суббота, 14 июля 2018 г., 18:25
I have been experiencing issues streaming content on Netflix, Hulu, and other platforms due to buffering and network errors. When contacting customer service, I was advised to get a WiFi booster, but now I have a repair work order. A service technician named JD mentioned a deinstall order, while Alex from the Philippines claimed my account was canceled. After clarifying that I did not cancel, Alex instructed me to call back in an hour to check if my account had been reinstated. The customer service experience has been disappointing. I need help with resolving these problems. -Alicia B.
Reported by GetHuman901887 on пятница, 20 июля 2018 г., 22:52
I recently had Hughes Net installed under the belief that it would provide faster internet speeds for streaming shows and improve my internet phone service. However, the service has not met my expectations. Unfortunately, my experience with customer service has been poor, with dropped calls and unhelpful excuses. I feel deceived as I am now locked into a two-year contract based on false promises. Living in a remote area, it is crucial for me to have reliable internet and phone connectivity. I am extremely frustrated and eager to find a solution to this situation. It's disappointing to feel misled by the company and be left in this predicament.
Reported by GetHuman-giggless on среда, 1 августа 2018 г., 11:01
I have not seen any improvement in the following issues! Please cancel this subpar service! I expected faster service, the ability to stream programs, and for my internet phone to work. Sadly, none of these promises have been fulfilled yet. I had Hughes Net installed a week ago because I was informed it would be faster and allow me to stream shows. I was also told my internet phone would work better with it. So far, none of these claims have proven to be true. Customer service has not been helpful either; they have hung up on me, dropped my calls, and made excuses. I feel frustrated being stuck in a two-year contract due to false information provided during the sales process. I live in a remote area and need reliable service, especially for my phone to work properly. I want to completely get out of this situation as the company misled me into signing up for a service that does not meet my needs. The situation is very disappointing. I urgently need my internet phone to work; where I live, I cannot get a hardline phone due to bad cellular signal. The internet is slow and constantly buffering, which is not what was assured to me initially. I would like to cancel my contract as the service provided by DI**** was much better. I had Hughes Net installed on July **, ****, and I am yet to receive the services that were promised. When I contacted customer service, they hung up on me without providing any resolution.
Reported by GetHuman-giggless on четверг, 2 августа 2018 г., 20:31
Our internet service has never functioned properly despite having high-speed and data allowance. Each month we exhaust our data before it renews, and contacting customer service only results in minimal fixes that do not resolve the issues. We were informed we could make WiFi calls with our package, but that feature has never worked either. Inclement weather disrupts the service entirely, making streaming impossible even on a single device. We were assured during installation that if the service didn't work, we wouldn't be charged to cancel, yet every attempt to cancel has been met with refusal to waive fees. After enduring these problems for months, we seek assurance that the promise made can be honored, and our service can be canceled without additional fees.
Reported by GetHuman-grahampr on среда, 15 августа 2018 г., 18:46
I've been struggling with a fuzzy picture and constant buffering on my TV since moving here over a year ago. While other TVs in the house are fine, I rely solely on Roku and can mostly just hear the TV instead of watching it due to these issues. Paying $[redacted] a month for this service has been frustrating. However, recently, on Friday, Saturday, and part of last Sunday, I experienced a perfectly clear picture, bringing me moments of joy before it returned to the usual poor quality. It was a heartbreaking tease. I didn't make any technical changes on my end to cause this sudden improvement. Please, HughesNet, help me get that clear picture back. I don't know if it requires another dish adjustment, but the glimpse of perfection I had has been driving me crazy. I want that quality every day, not just for a brief period. I'm not tech-savvy, so live chat might not be the best option. Can someone come out to my address at [redacted] A. Johns Rd, Smithville, TX [redacted] soon to help? My contact number is usually unreliable for calls, but you can reach me via text at [redacted], name Judy Buck. Thank you.
Reported by GetHuman-buckrios on пятница, 17 августа 2018 г., 18:45
I am experiencing ongoing issues with my phone's reception, making it difficult to receive calls. I am considering switching to email or text as my primary means of communication. Despite regular price increases, the quality of my internet service has steadily declined, with the picture quality now inadequate for streaming or downloading. My expensive laptop is now ineffective for these tasks. While other TVs in my household work fine, the one connected to my ROKU device has poor quality, except for a brief period recently when it worked perfectly for two and a half days. I would like to schedule a visit from a technician to address these issues, as neither AT&T nor Spectrum can resolve them. Kindly contact me via text or email to arrange a service appointment. Thank you for your assistance. Judy (buckrios1111@yahoo)
Reported by GetHuman-buckrios on понедельник, 20 августа 2018 г., 22:57
HughesNet has managed my account for years due to lack of competition, making it easy for auto-billing/payments. Recently, my credit card provider changed my account number without my request. When trying to buy a water heater replacement online, HughesNet interrupted my transaction twice to update my card information, causing frustration. It seems they are monitoring and interrupting my online activity, hindering my ability to make urgent purchases smoothly. I'm now questioning why loyal customers like me don't receive lower prices without having to complain. Maybe it's time to consider an email account with my internet service provider. Viasat now offers better deals over two years, catching my interest.
Reported by GetHuman-motzale on пятница, 31 августа 2018 г., 16:56
I recently signed up for a service and was surprised to see a higher charge on my bank account than expected. Upon contacting customer service, the agent consistently talked over me and seemed uninterested in listening to my concerns. Despite requesting to speak with a supervisor multiple times, the agent continued to repeat the same information and did not address my issues. The lack of respect during the call was extremely frustrating, and I even felt the need to raise my voice to be heard. This disappointing interaction has left me considering cancelling my subscription and finding an alternative provider, despite limited options in my rural area. The level of rudeness and poor customer service displayed was unlike anything I have experienced in my years of working in call centers myself. It's clear that improvements are needed in this company's customer service department.
Reported by GetHuman-anita_bl on понедельник, 10 сентября 2018 г., 18:19

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