HughesNet Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about HughesNet customer service, archive #2. It includes a selection of 20 issue(s) reported September 10, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have not been able to use my service without experiencing issues since it was installed on August 4, [redacted]. I have tried contacting customer service multiple times, but have not received a satisfactory response. I am unhappy with the service provided as it continuously kicks me out or scrolls. The installer's behavior was unacceptable, arriving early and rushing through the installation process. This has impacted my ability to enjoy services like Sling TV, as the constant scrolling and pixelation make it impossible to use. I feel misled and want a refund for the poor service I have received. I hope to speak with someone from the company in the United States to resolve this issue promptly.
Reported by GetHuman1124526 on Monday, September 10, 2018 7:48 PM
HughesNet has been unable to provide me with service for two and a half months since my issues started in July [redacted]. They requested that I pay the technician fee, even though it is their equipment, but I refused and they waived the fee. Despite two technician visits that didn't solve the problem, when I called in August, they claimed I had run out of minutes. This seemed unfair since the service wasn't working. Now, in September, I still have no service. Attempting to cancel, they are asking for over two hundred dollars. I've already paid for two months without service, and now they want more. I have informed them that they are breaching our contract by failing to provide service, but they seem indifferent. I am frustrated by this passive-aggressive behavior and request the $[redacted] service fee back that was supposedly waived. Also, I want them to collect their equipment without a termination fee since I am not receiving any service.
Reported by GetHuman-rrafacz on Monday, September 17, 2018 5:07 PM
HughesNet has been unable to provide me with service for 2 1/2 months since I first experienced issues in July [redacted]. Despite them wanting me to pay the technician fee for their equipment, I refused, and they waived the fee. However, after the technician visited twice without fixing the problem, they claimed I had run out of minutes in August, which was impossible given the service was not working. When I called recently, they simply apologized and did not resolve the issue. It is now September, and I still have no service. They are asking for over two hundred dollars to cancel the contract, which I find unfair since I have been paying for two months without service. I have requested the waived $[redacted] service fee to be returned and for them to retrieve their equipment without charging a termination fee due to their failure to provide me with any service.
Reported by GetHuman-rrafacz on Monday, September 17, 2018 5:09 PM
HughesNet has been unable to provide me with service for 2 1/2 months now. I initially had problems in July [redacted], and despite them asking me to pay the technician fee for their equipment, I refused and they waived the fee. Unfortunately, the technician visited twice without resolving the issue. When I called in August, they mentioned I had run out of minutes, which seemed odd since the service wasn't functional. They simply apologized and left it at that. Fast forward to September, and I still have no service. When I requested to cancel the contract, they demanded over two hundred dollars. I've paid for two months of service without actually receiving any, and now they want more money. I informed them they are the ones breaching the contract by failing to provide service, but they seem unconcerned. I'm frustrated with the passive-aggressive behavior. I am requesting: 1. The $[redacted] service fee back since it was supposed to be waived. 2. The removal of their equipment without any termination fee, as I am not benefiting from their service at all.
Reported by GetHuman-rrafacz on Monday, September 17, 2018 5:10 PM
I had a frustrating experience with HughesNet installation for the second time. The same contractor, "All Start Satellites," who caused issues before was assigned for the installation, but they never showed up. This caused me to contact customer support and found out that the same installer mentioned earlier was out of work and unsure why an installation was scheduled. I am immensely frustrated with this situation and the company's poor service. I strongly prefer a different installation company than "All Star Satellites."
Reported by GetHuman-kennydl on Saturday, September 22, 2018 8:50 PM
The issue explained My plan, which allows * GB of upload, has never been *. ** of upload that I increased my plan to... I have been your customer in Brazil since January ****, and for * months (in month * I increased my plan) with the support and assistance, please I need help. Case number * *************. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * They know, please contact Brazil and ask about the issue without sending my message for two months. I send a print every day to show that it is below the plan I signed up for and today my email is blocked. Because I increased my plan * months ago, and I brought in * new customers for you. The only idea that was interactive was before the change of the name to HughesNet, no servi.
Reported by GetHuman-dannyjos on Tuesday, September 25, 2018 4:14 PM
I have contacted multiple times about the Internet not working. We no longer rely on our phones for Wi-Fi, and our TV cannot connect either. Recently, when trying to sign a student loan contract over the phone with the loan officer, our computer was very slow. The process had to be postponed until the next day due to technical issues. I've tried to cancel the service several times, but each time I am asked to troubleshoot. A technician was even sent to my house. I no longer want to continue the service and believe I should not be charged a disconnection fee considering the ongoing issues. I request the service to be disconnected immediately.
Reported by GetHuman1242489 on Monday, October 1, 2018 6:55 PM
I am very disappointed with the service I have received since the installation. There are several issues that need to be addressed: 1) My zip code should be for Elmira, NY, not Michigan as stated by the service provider. The correct zip code is [redacted]. 2) I have to continually sign in every time I want to access the service. 3) I experience buffering, network errors, and frequent requests to set up the network. 4) The picture quality on my streaming devices, other than my smartphone, is very poor. 5) The latency is too high; it should be around 2. 6) The internet service location keeps changing, causing all these issues. 7) I need a stable IP address to resolve streaming problems. I spoke to Sasha from your company on October 4, [redacted]. She mentioned that I was only receiving 10GB of data, which would slow everything down until the next cycle. Even after increasing it to 20GB, the internet is still slow. This ongoing issue is unacceptable, and I am considering freezing payments until these concerns are addressed. I expect a prompt and satisfactory response to these issues.
Reported by GetHuman1336930 on Saturday, October 13, 2018 5:51 AM
I am dissatisfied with the service provided since installation: 1) My zip code should be for Elmira, NY [redacted], not Michigan as stated by the service provider. 2) I face signing in repeatedly to access services. 3) I experience buffering and continuous network errors or requests to set up the network again. 4) The picture quality on streaming devices, except my smartphone, is poor. 5) The latency is too high, should be around 2. 6) Internet service location continuously changes, causing these issues. 7) I need a stable IP address to resolve streaming issues. 8) I spoke to the company on October 4, [redacted], with a chat representative named Sasha, who provided reference number #[redacted]44, stating I was receiving 10 GB of data causing slow internet. It was increased to 20 GB, but issues persist. I will freeze payments until these issues are addressed. Contact me at [redacted] or [redacted] Immediate resolution is required, or I will terminate services.
Reported by GetHuman1336930 on Saturday, October 13, 2018 6:41 AM
I am extremely disappointed with the service provided by HughesNet. According to our agreement, I was supposed to receive internet speeds of 25 Mbps with unlimited data. However, I have never experienced speeds even close to this. In fact, my last speed check showed a mere 0.6 Mbps, which is completely unacceptable. I have been diligently paying my bills on time, fulfilling my part of the agreement. I am now seeking a resolution from HughesNet for the past six months of failure to deliver on their promises. I expect the company to address this issue promptly and provide a satisfactory solution.
Reported by GetHuman-imbytem on Friday, October 19, 2018 6:44 AM
I am requesting to cancel my account due to ongoing issues with speed, data loss, and unauthorized withdrawals from my personal checking account by Hughesnet. I have filed a complaint with the BBB and will decide on my next steps based on their response. I need to close my account today and receive my final bill minus the early termination fee. I am also requesting a review of my sales call as I believe I was misled about the services promised.
Reported by GetHuman977460 on Monday, October 22, 2018 12:27 AM
I am extremely disappointed with the service Hughesnet provides. When it works, it is decent, but every month I get bill reminders that are frustrating. Speaking to customer service is a nightmare as they are rude, short in their responses, and put me on hold for long periods. I even received a suggestion to take my service elsewhere, which is completely unacceptable. As a college student with online classes, having reliable internet is crucial for me. The level of service from Hughesnet is unacceptable, and I expect this to be rectified. While I prefer not to switch providers, I will do so if this behavior continues. I plan to escalate this issue by reaching out to the BBB to report these unfair business practices and mistreatment of customers.
Reported by GetHuman-zinkerw on Friday, October 26, 2018 8:06 PM
Are you kidding me? I had an appointment scheduled with Hughes for service between 8 to 11 on Friday. They called at 10:50 to say they wouldn't be coming, rescheduling for Monday between 8 to 11. It's now 3:17, and after spending a total of 3 hours on hold today, I was just told they will come "sometime today." What does that even mean? I have a packed schedule and responsibilities to tend to. I requested a free month due to their lack of service, but they said they can't offer it until I become a customer. Despite deducting over $[redacted] from my account, they claim different departments can't coordinate. Spoke to a supervisor after a 45-minute hold, only to receive unhelpful responses. This treatment of new customers is unacceptable. It's time they resolve this properly and involve someone who can truly assist, not someone pretending to be in management.
Reported by GetHuman-wmangan on Monday, October 29, 2018 10:23 PM
I have reached out to customer service twice regarding the issue of my account being charged twice in a single month. My contract specifies monthly payments, and despite changing my billing date to address this problem, it has not been resolved. I am concerned that this may be a violation of my contract terms. I spoke with David from the call center in Monterrey, Mexico, but unfortunately, the matter remains unresolved. The first payment was deducted on October 1, [redacted], and the second payment on October 30, [redacted], and this recurring double billing is unacceptable. I am requesting that someone from your corporate headquarters, preferably from the United States, contacts me to address and rectify this issue promptly.
Reported by GetHuman1451444 on Tuesday, October 30, 2018 5:14 PM
When I signed up, I estimated I would need 60 GB of data, but I only got 10 GB, which is far from enough for my work usage because we rely on limited off-grid internet options. Previously, AT&T unexpectedly changed my unlimited plan to 22 GB with throttling, and upon reaching out to Hughes, they only offered me a 20 GB upgrade, stating no further options were available in my area. Despite internet speed tests confirming satisfactory speeds, the actual performance of Hughesnet is disappointing compared to my AT&T connection. The resolution and connection times are noticeably worse with Hughesnet, making me question the accuracy of the service claims. I believe the lack of transparency regarding my area's limitations is deceptive. As a result, I am no longer satisfied with the service and am considering discontinuing it.
Reported by GetHuman-starmapp on Saturday, November 3, 2018 6:54 AM
I have been enduring the frustrating internet service for three months now. Hours spent on the phone with representatives running the same speed tests repeatedly using up data, have not solved the issue. Recently, they attempted to charge a card I used only for the initial installation without my consent. Furthermore, they now want to charge extra for sending a paper bill. Throughout these three months, I've had poor internet service and the follow-ups are unsatisfactory. The only choice seems to be insisting on canceling the contract without penalties. I plan to expose their deceitful practices on social media and report them to regulatory agencies for misleading seniors and customers.
Reported by GetHuman-jemmottp on Sunday, November 25, 2018 9:03 PM
I signed up with HughesNet in August, and I've been having issues ever since. Every month, I've had to call because the internet keeps buffering, and the phone disconnects after 10 minutes. Last time, they turned off the WiFi, claiming my devices used up 1 GB of data overnight with the WiFi off. When I called back the next day, only 312MB was left, but they couldn't identify which device used it. I'm frustrated that they can't explain this data usage and want to cancel without a fee. I've had continuous problems with the service, and the lack of clarity on my data usage is unacceptable. They simply blamed "my devices" even though the WiFi was off. This has been the most unreliable internet and phone service experience for me.
Reported by GetHuman-arrichis on Monday, November 26, 2018 6:01 PM
On January 8, [redacted], we had an installer, Dave or David, who couldn't complete the installation after 5 hours. During the service call, he took a lengthy break, possibly smoking, suspiciously far from our home. Upon his return, he appeared to smell of a substance and spoke unclearly. Dave chose to kick off his shoes instead of consistently using the blue foot covers, leading to dirt inside. He also damaged the wire mesh covering the vent holes and left the access panel under the house poorly secured with wires exposed. After expressing our dissatisfaction and learning Dave was terminated, a new installer efficiently completed the job the next day. I shared my concern with the company about the lack of vetting, as Dave now knowing our address poses a safety risk. Furthermore, Dave's post-termination calls amounted to harassment. It is crucial for the company to improve its vetting process to safeguard customers and uphold a positive reputation.
Reported by GetHuman-bagleymr on Sunday, January 13, 2019 6:42 PM
I am extremely dissatisfied with your service, or lack thereof. Despite your team's efforts, my internet connection remains problematic. The recent issues have been particularly frustrating, leaving me unable to watch TV or access services on my iPhone. Regrettably, I must request the cancellation of my account and the retrieval of your equipment. As your provided service falls far short of the advertised standard, I believe I am not obligated to uphold any contract. Kindly arrange for the equipment to be collected at your earliest convenience. Thank you.
Reported by GetHuman2294280 on Sunday, February 24, 2019 6:05 PM
I've been having issues with my HughesNet internet service, which was supposed to be reliable in rural areas. Unfortunately, the constant outages recently caused me to lose a valuable client for my home-based business. When I signed up with HughesNet, I was promised reliable service, but it has been anything but that. Dealing with their customer service was extremely frustrating, and it took escalating my complaint to demand a technician visit. I believe I deserve a bill credit for the inconvenience, especially considering the business I lost. It's disappointing that a simple gesture like a one-day credit wasn't offered earlier. I now find myself sharing my negative experience on social media and with everyone I know, hoping to bring awareness to the poor treatment I've received from HughesNet.
Reported by GetHuman2338209 on Friday, March 1, 2019 12:30 AM

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